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Unified Collaboration And Technical Vision
 

Unified Collaboration And Technical Vision

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Technical Vision for Unified Collaboration and Messaging at Vanderbilt University

Technical Vision for Unified Collaboration and Messaging at Vanderbilt University

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    Unified Collaboration And Technical Vision Unified Collaboration And Technical Vision Presentation Transcript

    • Discover, Teach, Care & Learn
      Unified Collaboration and the Next Generation Network
      Matthew Jett Hall
      Summer 2009
    • What is Unified Collaboration
      Today: people come to the work
      Tomorrow: the work comes to the people
      Anything, Anywhere, Anytime on Any Device
      2
    • Today: Silos of Collaboration Tools
      Anything Anywhere Anytime Any Device
      3
      Traditional Perspective:
      • Each mode is purposeful alone
      • Integration confers no benefit
      Unified Perspective
      • Click to communicate
      • Presence aware
      • Each mode integrates
      • Intensity of use demands integration
      • Get to who you need, when you need
    • The Converged Collaboration Path
      Anything Anywhere Anytime Any Device
      4
      Network-Driven Communications
      1837
      1876
      1984
      2007
      Software-Driven Communications
    • Cyberinfrastructure : What?
      Distributed knowledge communities that collaborate and communicate across disciplines, distances and culture
      matt.hall@vanderbilt.edu
      5
    • Collaboration and Messaging
      Electronic tools that support individual and group real time and asynchronous
      Communication
      Collaboration
      Digital capture
      Digital distribution
      Anything Anywhere Anytime Any Device
      6
    • VU Communities Collaborate …
      matt.hall@vanderbilt.edu
      7
    • Across Disciplines, Distance, Time, & Institutions
      matt.hall@vanderbilt.edu
      8
    • Vanderbilt University 2009
      22,192 employees
      32,820 Telephones
      Many academic, professional, medical disciplines
      333 acres, 18.2 million sq. ft.
      238 buildings on Campus
      100 Oaks
      VMG Clinics
      Various diagnostics, lab work, and imaging
      Geographic dispersion
      matt.hall@vanderbilt.edu
      9
    • What is Network Computing
      The foundation of Cyberinfrastructure
      matt.hall@vanderbilt.edu
      10
    • The Next Generation Network
      Advanced Technologies
      Streaming, real time video and audio
      Unified collaboration, voice, data, sharing, presence
      Fast access to large data stores
      Converged data and voice
      Zero downtime tolerance
      Enables business agility
      Software as a Service (aka in the Cloud)
      Disaster Recovery and Business Continuity
      Security and Compliance
      Industry and Market Standards Compliance
      matt.hall@vanderbilt.edu
      11
    • Real Time Protocols
      matt.hall@vanderbilt.edu
      12
    • Short list benefits
      Accelerate processes and improve response
      Extemporaneous, real time collaboration
      Enhanced collaboration among physically dispersed work forces
      Improved collaboration through presence and status awareness
      Increased availability and responsiveness
      Ease of passing messages to colleagues (voice, cell, fax, text, or email)
      Anything, Anywhere, Anytime on Any Device
      13
    • Collaboration requires
      Anything Anywhere Anytime Any Device
      14
      Access to others for
      Decisions
      Data
      Analysis
      Co-creation
      Calendaring
      Document Sharing
      Media Access
    • Presence and Awareness
      Presence helps you determine, in advance, how another colleague can most easily and expeditiously be contacted.
      Availability helps you indicate how a colleague can contact you, including what sorts of incoming contacts you prefer.
      Anything, Anywhere, Anytime on Any Device
      15
    • Today’s Silo’d World
      Fragmented in-boxes
      Delayed collaboration
      Different systems
      Multiple log-ins
      Silos of collaboration
      Limited spontaneity
      Single mode
      Unknown availability
      Unknown Presence
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      16
    • Tomorrow’s Integrated World
      One in-box
      Real-time collaboration
      Single log-in
      Integrated collaboration
      Extemporaneous
      Spontaneity
      Multi-modal
      Anything Anywhere Anytime Any Device
      17
    • Integrated Collaboration Nexus
      Anything Anywhere Anytime Any Device
      18
      • E-Mail
      • Voice Calls
      • Voice messages
      • Fax messages
      • Calendar
      • Instant Messages
      • Presence Control
      • App sharing
      • Directory Integration
    • Find, Communicate, Collaborate
      Click to Communicate
      Presence and availability
      Preferred mode of discourse
      Integrated calendar
      Real-time, synchronous web, video, voice, text, IM in addition to traditional electronic messaging
      Removes collaboration latency
      Anything Anywhere Anytime Any Device
      19
    • Pressures
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      Anything
      Anywhere
      Anytime
      Any media
      Any Device
      IT
      is
      Free!
      Reliability
      Availability
      Serviceability
      Security
    • The Generations Defined
      Traditionalists (62-83) “the Silent Generation, veterans”
      Born: between about 1925 and 1946
      Cultural influences: Great Depression, World War II, Korean War, postwar boom era, GI Bill
      Workplace values: loyalty, recognition, hierarchy, resistance to change
      Baby Boomers (44-61) “ Sandwich Generation (many take care of children and aging parents)”
      Born: between about 1946 and 1964
      Cultural influences: popularization of television, assassination of President John F. Kennedy, Beatles, first moon walk, Vietnam War, antiwar protests, sexual revolution
      Workplace values: dedication, face time, team spirit
      Generation X (27 - 43)aka: “Slacker Generation, the Me Generation”
      Born: between about 1964 and 1982
      Cultural influences:fall of the Soviet Union, women's-liberation movement, MTV, grunge, rise of home video games and personal computers, birth of the Internet, dot-com boom and bust
      Workplace values: work-life balance, autonomy, flexibility, informality
      Generation Y (18-26)aka: “Millennials”
      Born: between about 1982 and the late 1990s
      Cultural influences: Internet era, September 11 terrorist attacks, cellphones, Columbine High School massacre, Facebook
      Workplace values: feedback, recognition, fulfillment, advanced technology, fun
      Anything Anywhere Anytime Any Device
      21
    • VU: Intensity of Use by Cohort
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    • Communication at VU 2009
      One voice network
      Three primary cellular providers
      Minor RF presence
      Two major data networks
      Many electronic messaging systems
      Mail System: VU
      Mail System: VUMC
      Mail System: Owen, Engineering, Other
      Mobile Messaging & Blackberry Server(s)
      Fax Machines
      Anything Anywhere Anytime Any Device
      23
    • Silos cover the Landscape: 2009
      Duplicate, Disintegrated Capabilities
      Voice
      Data
      Departmental Computing
      Unnecessary expense
      Variation: provisioning, maintenance, quality, availability, & support
      Communication Silos
      Modes and presence disconnected from one another
      Phone tag, overflowing inboxes and voice mail accounts
      Communications Fatigue
      Multiple passwords
      Multiple mailboxes: e-mails, voice mails, IM, and faxes
      Multiple providers of web, conference, whiteboard, and sharing
      Minimal extemporaneous collaboration
      Anything Anywhere Anytime Any Device
      24
    • Costs of Doing Nothing
      Consumers drive enterprise strategy
      entrench on brand preferences  deepen silos
      Use private communications for official business
      Risk of disclosure / Loss of custody
      Communication channels unaware of each other
      Undocumented, unknown communications
      Multiple networks and systems
      Duplicate expense
      Increase support complexity
      Increase provisioning and de-provisioning overhead
      Employ varied levels of skill, ability, and investment
      Multiple directories create partial or stagnant information
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      25
    • The Collaborative Desktop
      Roles Based
      Basic
      Intermediate
      Full Unified
      Transparent Expense
      matt.hall@vanderbilt.edu
      26