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Unified Collaboration And Technical Vision

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Technical Vision for Unified Collaboration and Messaging at Vanderbilt University

Technical Vision for Unified Collaboration and Messaging at Vanderbilt University

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  • 1. Discover, Teach, Care & Learn
    Unified Collaboration and the Next Generation Network
    Matthew Jett Hall
    Summer 2009
  • 2. What is Unified Collaboration
    Today: people come to the work
    Tomorrow: the work comes to the people
    Anything, Anywhere, Anytime on Any Device
    2
  • 3. Today: Silos of Collaboration Tools
    Anything Anywhere Anytime Any Device
    3
    Traditional Perspective:
    • Each mode is purposeful alone
    • 4. Integration confers no benefit
    Unified Perspective
    • Click to communicate
    • 5. Presence aware
    • 6. Each mode integrates
    • 7. Intensity of use demands integration
    • 8. Get to who you need, when you need
  • The Converged Collaboration Path
    Anything Anywhere Anytime Any Device
    4
    Network-Driven Communications
    1837
    1876
    1984
    2007
    Software-Driven Communications
  • 9. Cyberinfrastructure : What?
    Distributed knowledge communities that collaborate and communicate across disciplines, distances and culture
    matt.hall@vanderbilt.edu
    5
  • 10. Collaboration and Messaging
    Electronic tools that support individual and group real time and asynchronous
    Communication
    Collaboration
    Digital capture
    Digital distribution
    Anything Anywhere Anytime Any Device
    6
  • 11. VU Communities Collaborate …
    matt.hall@vanderbilt.edu
    7
  • 12. Across Disciplines, Distance, Time, & Institutions
    matt.hall@vanderbilt.edu
    8
  • 13. Vanderbilt University 2009
    22,192 employees
    32,820 Telephones
    Many academic, professional, medical disciplines
    333 acres, 18.2 million sq. ft.
    238 buildings on Campus
    100 Oaks
    VMG Clinics
    Various diagnostics, lab work, and imaging
    Geographic dispersion
    matt.hall@vanderbilt.edu
    9
  • 14. What is Network Computing
    The foundation of Cyberinfrastructure
    matt.hall@vanderbilt.edu
    10
  • 15. The Next Generation Network
    Advanced Technologies
    Streaming, real time video and audio
    Unified collaboration, voice, data, sharing, presence
    Fast access to large data stores
    Converged data and voice
    Zero downtime tolerance
    Enables business agility
    Software as a Service (aka in the Cloud)
    Disaster Recovery and Business Continuity
    Security and Compliance
    Industry and Market Standards Compliance
    matt.hall@vanderbilt.edu
    11
  • 16. Real Time Protocols
    matt.hall@vanderbilt.edu
    12
  • 17. Short list benefits
    Accelerate processes and improve response
    Extemporaneous, real time collaboration
    Enhanced collaboration among physically dispersed work forces
    Improved collaboration through presence and status awareness
    Increased availability and responsiveness
    Ease of passing messages to colleagues (voice, cell, fax, text, or email)
    Anything, Anywhere, Anytime on Any Device
    13
  • 18. Collaboration requires
    Anything Anywhere Anytime Any Device
    14
    Access to others for
    Decisions
    Data
    Analysis
    Co-creation
    Calendaring
    Document Sharing
    Media Access
  • 19. Presence and Awareness
    Presence helps you determine, in advance, how another colleague can most easily and expeditiously be contacted.
    Availability helps you indicate how a colleague can contact you, including what sorts of incoming contacts you prefer.
    Anything, Anywhere, Anytime on Any Device
    15
  • 20. Today’s Silo’d World
    Fragmented in-boxes
    Delayed collaboration
    Different systems
    Multiple log-ins
    Silos of collaboration
    Limited spontaneity
    Single mode
    Unknown availability
    Unknown Presence
    Anything Anywhere Anytime Any Device
    16
  • 21. Tomorrow’s Integrated World
    One in-box
    Real-time collaboration
    Single log-in
    Integrated collaboration
    Extemporaneous
    Spontaneity
    Multi-modal
    Anything Anywhere Anytime Any Device
    17
  • 22. Integrated Collaboration Nexus
    Anything Anywhere Anytime Any Device
    18
  • Find, Communicate, Collaborate
    Click to Communicate
    Presence and availability
    Preferred mode of discourse
    Integrated calendar
    Real-time, synchronous web, video, voice, text, IM in addition to traditional electronic messaging
    Removes collaboration latency
    Anything Anywhere Anytime Any Device
    19
  • 31. Pressures
    Anything Anywhere Anytime Any Device
    20
    Anything
    Anywhere
    Anytime
    Any media
    Any Device
    IT
    is
    Free!
    Reliability
    Availability
    Serviceability
    Security
  • 32. The Generations Defined
    Traditionalists (62-83) “the Silent Generation, veterans”
    Born: between about 1925 and 1946
    Cultural influences: Great Depression, World War II, Korean War, postwar boom era, GI Bill
    Workplace values: loyalty, recognition, hierarchy, resistance to change
    Baby Boomers (44-61) “ Sandwich Generation (many take care of children and aging parents)”
    Born: between about 1946 and 1964
    Cultural influences: popularization of television, assassination of President John F. Kennedy, Beatles, first moon walk, Vietnam War, antiwar protests, sexual revolution
    Workplace values: dedication, face time, team spirit
    Generation X (27 - 43)aka: “Slacker Generation, the Me Generation”
    Born: between about 1964 and 1982
    Cultural influences:fall of the Soviet Union, women's-liberation movement, MTV, grunge, rise of home video games and personal computers, birth of the Internet, dot-com boom and bust
    Workplace values: work-life balance, autonomy, flexibility, informality
    Generation Y (18-26)aka: “Millennials”
    Born: between about 1982 and the late 1990s
    Cultural influences: Internet era, September 11 terrorist attacks, cellphones, Columbine High School massacre, Facebook
    Workplace values: feedback, recognition, fulfillment, advanced technology, fun
    Anything Anywhere Anytime Any Device
    21
  • 33. VU: Intensity of Use by Cohort
    Anything, Anywhere, Anytime on Any Device
    22
  • 34. Communication at VU 2009
    One voice network
    Three primary cellular providers
    Minor RF presence
    Two major data networks
    Many electronic messaging systems
    Mail System: VU
    Mail System: VUMC
    Mail System: Owen, Engineering, Other
    Mobile Messaging & Blackberry Server(s)
    Fax Machines
    Anything Anywhere Anytime Any Device
    23
  • 35. Silos cover the Landscape: 2009
    Duplicate, Disintegrated Capabilities
    Voice
    Data
    Departmental Computing
    Unnecessary expense
    Variation: provisioning, maintenance, quality, availability, & support
    Communication Silos
    Modes and presence disconnected from one another
    Phone tag, overflowing inboxes and voice mail accounts
    Communications Fatigue
    Multiple passwords
    Multiple mailboxes: e-mails, voice mails, IM, and faxes
    Multiple providers of web, conference, whiteboard, and sharing
    Minimal extemporaneous collaboration
    Anything Anywhere Anytime Any Device
    24
  • 36. Costs of Doing Nothing
    Consumers drive enterprise strategy
    entrench on brand preferences  deepen silos
    Use private communications for official business
    Risk of disclosure / Loss of custody
    Communication channels unaware of each other
    Undocumented, unknown communications
    Multiple networks and systems
    Duplicate expense
    Increase support complexity
    Increase provisioning and de-provisioning overhead
    Employ varied levels of skill, ability, and investment
    Multiple directories create partial or stagnant information
    Anything, Anywhere, Anytime on Any Device
    25
  • 37. The Collaborative Desktop
    Roles Based
    Basic
    Intermediate
    Full Unified
    Transparent Expense
    matt.hall@vanderbilt.edu
    26

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