Unified Collaboration And Technical Vision

Discover, Teach, Care & Learn
Unified Collaboration and the Next Generation Network
Matthew Jett Hall
Summer 2009

What is Unified Collaboration
Today: people come to the work
Tomorrow: the work comes to the people
Anything, Anywhere, Anytime on Any Device
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Today: Silos of Collaboration Tools
Anything Anywhere Anytime Any Device
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Traditional Perspective:

Each mode is purposeful alone
Integration confers no benefit

Unified Perspective

Click to communicate
Presence aware
Each mode integrates
Intensity of use demands integration
Get to who you need, when you need

The Converged Collaboration Path
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Network-Driven Communications
1837
1876
1984
2007
Software-Driven Communications

Cyberinfrastructure : What?
Distributed knowledge communities that collaborate and communicate across disciplines, distances and culture
matt.hall@vanderbilt.edu
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Collaboration and Messaging
Electronic tools that support individual and group real time and asynchronous
Communication
Collaboration
Digital capture
Digital distribution
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VU Communities Collaborate …
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Across Disciplines, Distance, Time, & Institutions
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Vanderbilt University 2009
22,192 employees
32,820 Telephones
Many academic, professional, medical disciplines
333 acres, 18.2 million sq. ft.
238 buildings on Campus
100 Oaks
VMG Clinics
Various diagnostics, lab work, and imaging
Geographic dispersion
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What is Network Computing
The foundation of Cyberinfrastructure
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The Next Generation Network
Advanced Technologies
Streaming, real time video and audio
Unified collaboration, voice, data, sharing, presence
Fast access to large data stores
Converged data and voice
Zero downtime tolerance
Enables business agility
Software as a Service (aka in the Cloud)
Disaster Recovery and Business Continuity
Security and Compliance
Industry and Market Standards Compliance
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Real Time Protocols
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Short list benefits
Accelerate processes and improve response
Extemporaneous, real time collaboration
Enhanced collaboration among physically dispersed work forces
Improved collaboration through presence and status awareness
Increased availability and responsiveness
Ease of passing messages to colleagues (voice, cell, fax, text, or email)
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Collaboration requires
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Access to others for
Decisions
Data
Analysis
Co-creation
Calendaring
Document Sharing
Media Access

Presence and Awareness
Presence helps you determine, in advance, how another colleague can most easily and expeditiously be contacted.
Availability helps you indicate how a colleague can contact you, including what sorts of incoming contacts you prefer.
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Today’s Silo’d World
Fragmented in-boxes
Delayed collaboration
Different systems
Multiple log-ins
Silos of collaboration
Limited spontaneity
Single mode
Unknown availability
Unknown Presence
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Tomorrow’s Integrated World
One in-box
Real-time collaboration
Single log-in
Integrated collaboration
Extemporaneous
Spontaneity
Multi-modal
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Integrated Collaboration Nexus
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E-Mail
Voice Calls
Voice messages
Fax messages
Calendar
Instant Messages
Presence Control
App sharing
Directory Integration

Find, Communicate, Collaborate
Click to Communicate
Presence and availability
Preferred mode of discourse
Integrated calendar
Real-time, synchronous web, video, voice, text, IM in addition to traditional electronic messaging
Removes collaboration latency
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Pressures
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Anything
Anywhere
Anytime
Any media
Any Device
IT
is
Free!
Reliability
Availability
Serviceability
Security

The Generations Defined
Traditionalists (62-83) “the Silent Generation, veterans”
Born: between about 1925 and 1946
Cultural influences: Great Depression, World War II, Korean War, postwar boom era, GI Bill
Workplace values: loyalty, recognition, hierarchy, resistance to change
Baby Boomers (44-61) “ Sandwich Generation (many take care of children and aging parents)”
Cultural influences: popularization of television, assassination of President John F. Kennedy, Beatles, first moon walk, Vietnam War, antiwar protests, sexual revolution
Workplace values: dedication, face time, team spirit
Generation X (27 - 43)aka: “Slacker Generation, the Me Generation”
Cultural influences:fall of the Soviet Union, women's-liberation movement, MTV, grunge, rise of home video games and personal computers, birth of the Internet, dot-com boom and bust
Workplace values: work-life balance, autonomy, flexibility, informality
Generation Y (18-26)aka: “Millennials”
Born: between about 1982 and the late 1990s
Cultural influences: Internet era, September 11 terrorist attacks, cellphones, Columbine High School massacre, Facebook
Workplace values: feedback, recognition, fulfillment, advanced technology, fun
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VU: Intensity of Use by Cohort
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Communication at VU 2009
One voice network
Three primary cellular providers
Minor RF presence
Two major data networks
Many electronic messaging systems
Mail System: VU
Mail System: VUMC
Mail System: Owen, Engineering, Other
Mobile Messaging & Blackberry Server(s)
Fax Machines
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Silos cover the Landscape: 2009
Duplicate, Disintegrated Capabilities
Voice
Data
Departmental Computing
Unnecessary expense
Variation: provisioning, maintenance, quality, availability, & support
Communication Silos
Modes and presence disconnected from one another
Phone tag, overflowing inboxes and voice mail accounts
Communications Fatigue
Multiple passwords
Multiple mailboxes: e-mails, voice mails, IM, and faxes
Multiple providers of web, conference, whiteboard, and sharing
Minimal extemporaneous collaboration
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Costs of Doing Nothing
Consumers drive enterprise strategy
entrench on brand preferences  deepen silos
Use private communications for official business
Risk of disclosure / Loss of custody
Communication channels unaware of each other
Undocumented, unknown communications
Multiple networks and systems
Duplicate expense
Increase support complexity
Increase provisioning and de-provisioning overhead
Employ varied levels of skill, ability, and investment
Multiple directories create partial or stagnant information
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The Collaborative Desktop
Roles Based
Basic
Intermediate
Full Unified
Transparent Expense
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