Working virtually   a new era of work with no borders - webinar slides
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http://learn.gotomeeting.com/052014_Smith_21st_Century_Skills_G2M_Collab_NE-WBRARC-TY?mkt_tok=3RkMMJWWfF9wsRokuaTMdu%2FhmjTEU5z16egrUKSxhJh41El3fuXBP2XqjvpVQcBlNb%2FPRw8FHZNpywVWM8TIKNATt9R6LQzrCms%3D

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Working virtually a new era of work with no borders - webinar slides Document Transcript

  • 1. 20/05/2014 1 David Smith, TMA World 21st Century Skills Digital Leaders Need to Succeed Get the most out of the webinar today • Turn off email, phones, instant messaging tools • Get involved in the webinar. Use the Q&A panel to submit your questions • Let colleagues know you are on a webinar – to avoid distractions
  • 2. 20/05/2014 2 This webinar is brought to you by Citrix GoToMeeting allows you to: • Hold unlimited online meetings with up to 25 people • Collaborate face to face with HDFaces video conferencing • Screen share, change presenter or hand over control • Join from a Mac, PC, iPad, iPhone or Android device K Y P B O P W N W S Z W C O L M E K A N Y W H E R E Q J E B S G N I T E E M E N I L N O X Y Z Y E V I T C E F F E H C Q D L R F O I G U F A P M O U N Y H D C A E H H T L S L G B V Q D L N W C Y N I Z L Y G A E Y F S U E M E Y M A I F O D L B M E E Y I K T B N P J M I I A J X L C P R O O F A J O O K G F O I O A R F M F D A B R Q H J F D G A F J R G A T I D B H F I L T L T D V E U C L N U E O W E C A V K H R S Q E A L T S L F B I P H O N E U Y N E Can you find any of these words? Let us know by typing in the question panel
  • 3. 20/05/2014 3 David Smith, TMA World 21st Century Skills Digital Leaders Need to Succeed Moderator Ben Walker Professional Manager magazine Chartered Management Institute
  • 4. 20/05/2014 4 Send us your questions! LIVE: question to be asked Twitter #GoToMeetingUK @GoToMeetingUK
  • 5. 20/05/2014 5 Free White Paper Presenter David Smith Global Director, Virtual Learning Solutions TMA World Email me – dsmith@tmaworld.com Follow me - @dsmith_tmaw
  • 6. 20/05/2014 6 © Transnational Management Associates Ltd. All Rights Reserved. 11 21st-Century Skills Digital Leaders Need to Succeed © Transnational Management Associates Ltd. All Rights Reserved. [Packaging TMA Solutions] 12
  • 7. 20/05/2014 7 © Transnational Management Associates Ltd. All Rights Reserved. [Packaging TMA Solutions] 13 Disruption... Where, when and how...work gets done 13 © Transnational Management Associates Ltd. All Rights Reserved. Any Clues? 14 Borderless © Transnational Management Associates Ltd. All Rights Reserved. The borderless workplace... …the revolutionary digital work environment that transcends borders 14
  • 8. 20/05/2014 8 15 Disruption... Where, when and how...work gets done 15 © Transnational Management Associates Ltd. All Rights Reserved. 16 SEVERELY testing old ways of thinking and doing Workplace challenges... …working across: Cities Countries Continents 16 © Transnational Management Associates Ltd. All Rights Reserved.
  • 9. 20/05/2014 9 17 Behind the Curve The speed of recent technological progress has far outstripped the capacity of most managers to take advantage of the collaborative potential on offer. 17 © Transnational Management Associates Ltd. All Rights Reserved. © Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams] 18 When you look at your own organisation... Do you feel your people get the best of the technology available to them? we role model leadership excellence in working virtually with technology we are good at what we do but could still improve we are satisfactory at working virtually we have a long way to go in working virtually with the collaborative technology we have available to us Poll POLL
  • 10. 20/05/2014 10 © Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams] 19 Fluency – a definition… flu·en·cy Noun The quality or condition of being fluent, in particular. The ability to speak or write a foreign language easily and accurately. Synonyms fluidity - smoothness © Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams] 20 Moving from Literacy to Fluency Unconscious Incompetence Unconscious Competence Conscious Incompetence Conscious Competence Incompetence Competence Unconscious Conscious LITERACY FLUENCY
  • 11. 20/05/2014 11 © Transnational Management Associates Ltd. All Rights Reserved. [Leading Vual Teams] 21 Digital Literacy vs Digital Fluency Digital Literacy Digital Fluency How and What When and Why 22 ‘Leadership from everyone… …everywhere’ For collaboration in virtual teams, effective team members need to demonstrate SELF LEADERSHIP to a much greater degree 222222 © Transnational Management Associates Ltd. All Rights Reserved.
  • 12. 20/05/2014 12 23232323 Challenges Major impacts to virtual distance Isolation © Transnational Management Associates Ltd. All Rights Reserved. 24242424 Challenges Major impacts to virtual distance Isolation Fragmentation © Transnational Management Associates Ltd. All Rights Reserved.
  • 13. 20/05/2014 13 25252525 Challenges Major impacts to virtual distance Isolation Confusion Fragmentation © Transnational Management Associates Ltd. All Rights Reserved. 26 Poll: In your virtual teams, which CHALLENGE is the most common one you have encountered?  Isolation of key people or sub-groups  Fragmentation of effort and momentum  Confusion of understanding
  • 14. 20/05/2014 14 27272727 Countermeasures to Virtual Distance Isolation  Engagement Confusion  Clarity Fragmentation  Cohesion © Transnational Management Associates Ltd. All Rights Reserved. 28 ‘Leadership from everyone… …everywhere’ For collaboration in virtual teams, effective team members need to demonstrate SELF LEADERSHIP to a much greater degree 282828 © Transnational Management Associates Ltd. All Rights Reserved.
  • 15. 20/05/2014 15 29 Establish and sustain trusting relationships across time, distance and cultures  Recognizing the importance of supporting team virtual members  Creating trust between virtual team members Supporting Cooperation 292929 Virtual Team Collaboration COOPERATION CAPABILITY Isolation  Engagement Confusion  Clarity Fragmentation  Cohesion © Transnational Management Associates Ltd. All Rights Reserved. 30 Establish a climate in the team focused on ‘We’ rather than ’I’ Partner Supporting Cooperation Some Key Tips • Use your web cam intermittently • Be consistent in what you do and say • Connect frequently ..even if it’s only briefly • Talk about OUR agenda, not yours! Leader Role = COOPERATION © Transnational Management Associates Ltd. All Rights Reserved.
  • 16. 20/05/2014 16 31 Cooperation …build a culture of cooperation Be consistent, transparent, and supportive in order to build trust. Or you’ll be seen as a two faced leader 313131 © Transnational Management Associates Ltd. All Rights Reserved. 32 By setting and maintaining a clear purpose, direction, and shared set of priorities common to all members… regardless of their location Keep your team on track Recognizing our team’s purpose Establishing markers to achieve team convergence Staying aligned Creating Convergence Virtual Team Collaboration COOPERATION CAPABILITY Isolation  Engagement Confusion  Clarity Fragmentation  Cohesion 323232 © Transnational Management Associates Ltd. All Rights Reserved.
  • 17. 20/05/2014 17 33 Concentrate the teams energies and activities on identifying and reaching a common destination CONVERGENCE Pathfinder Creating Convergence Leader Role = 333333 © Transnational Management Associates Ltd. All Rights Reserved. Some Key Tips • Create written team charter with your - Purpose - Priorities - Plans - Principles - Performance measures 34 If we don’t set and monitor a clear, well negotiated purpose and direction. Events shape us... rather than, us shape events! Convergence... Focus people’s attention! 343434 © Transnational Management Associates Ltd. All Rights Reserved.
  • 18. 20/05/2014 18 35 Assisting Coordination Align work through clearly defined roles and responsibilities, tools, and processes by:  Promoting openness, synchronization and transparency  Identifying technology that supports team coordination Virtual Team Collaboration COOPERATION CAPABILITY Isolation  Engagement Confusion  Clarity Fragmentation  Cohesion 353535 © Transnational Management Associates Ltd. All Rights Reserved. 36 Synchroniser Assisting Coordination Leader Role = Design and develop well organised structures to support team efficiency COORDINATION 363636 © Transnational Management Associates Ltd. All Rights Reserved. Some Key Tips • Chose the right tools for different types of interaction • Less is more! Better to have a few tools well used, than lots of tools half used! • Don’t be seduced by new tools for the sake of it. • Agree team tool protocols
  • 19. 20/05/2014 19 37 If we don’t synchronise information flows with team processes and tools We’ll be pulled into competing directions by local ‘emergencies’ Coordination... Enable information to flow easily 373737 © Transnational Management Associates Ltd. All Rights Reserved. 38 Leveraging Capability Virtual Team Collaboration COOPERATION CAPABILITY Isolation  Engagement Confusion  Clarity Fragmentation  Cohesion Leverage the knowledge, skills, and experiences of all team members by: understanding how to contribute to team development…naturally! highlighting electronic behaviours that support or destroy capability 383838 © Transnational Management Associates Ltd. All Rights Reserved.
  • 20. 20/05/2014 20 39 Enhance the ability of individuals and the team to fulfill their formal and informal potential CAPABILITY Synergizer Leveraging Capability Leader Role = 393939 © Transnational Management Associates Ltd. All Rights Reserved. Some Key Tips • Share personal stories • The small talk is often the big talk! • Conduct a formal skills and experience audit • Highlight on-line behaviours that support knowledge transfer, and those that inhibit it 40 ??? If you fail to mobilise the skills and capabilities of your colleagues... You’ll be working ... alone! Capability... Liberate the collective potential of the team 404040 © Transnational Management Associates Ltd. All Rights Reserved.
  • 21. 20/05/2014 21 41 To generate shared verbal and written understanding across distances via technology by:  Defining best practices and behaviors for one- to-many, many-to- one, and one-to-one virtual communication Enhancing Communication Virtual Team Collaboration COOPERATION CAPABILITY Isolation  Engagement Confusion  Clarity Fragmentation  Cohesion 414141 © Transnational Management Associates Ltd. All Rights Reserved. 42 Technology and Impact Reduced “Bandwidth” = Lost Information/Context Words Control over format Voice Tone Immediate Feedback Non verbal Cues Environmental Cues Direct Physical Exchange Informal Contacts Person to person Video Conf or GoToMeetingHD Faces GoToMeeting – not using HD faces Phone Voice Mail Instant Messaging Email
  • 22. 20/05/2014 22 43 Generate shared verbal and written understandings across distances via technology. COMMUNICATION Clarifier Enhancing Communication Leader Role = 434343 © Transnational Management Associates Ltd. All Rights Reserved. Some Key Tips • Encourage questions • Ask questions! • Encourage feedback • Drive for simplicity • Check your personal style, don’t make others feel reluctant to question your thinking. 44 0100-0200-0300-0400-0500-0600 hrs What? 1800-1700-1600-1500-1400-1300 hrs 1900-2000-2100-2200--2300-2400hrs 0700-0800-0900-1000-1100-1200hrs How? Why? Uh? Hmm? If we fail to establish clarity, a well balanced communication plan...and an open style We’ll get questions day and night, and night and day...24/7! Communication ...simplicity, clarity, and rhythm 444444 © Transnational Management Associates Ltd. All Rights Reserved.
  • 23. 20/05/2014 23 45 Cultural Intelligence To maintain a virtual workplace inclusive of value and style differences by:  Recognizing the national, corporate and functional cultural differences that influence business interactions Virtual Team Collaboration COOPERATION CAPABILITY Isolation  Engagement Confusion  Clarity Fragmentation  Cohesion 454545 © Transnational Management Associates Ltd. All Rights Reserved. 46 Develop a team culture that values and accommodates differences whilst identifying common ground CULTURAL INTELLIGENCE Conductor Applying Cultural Intelligence Leader Role = 464646 © Transnational Management Associates Ltd. All Rights Reserved. Some Key Tips • Ensure inclusion is a visible part of the team’s repertoire. • Be curious and explore perspectives from different cultural viewpoints • Beware of a ‘false sense of sameness’ • See diversity as an advantage and not an obstacle •
  • 24. 20/05/2014 24 47 Applying Cultural Intelligence 474747 © Transnational Management Associates Ltd. All Rights Reserved. If we fail to harness the diversity of cultural styles in the team We alienate the goodwill and innovation of everyone 48 Team Performance Zones… Leader Roles COOPERATIONPartner 484848 © Transnational Management Associates Ltd. All Rights Reserved.
  • 25. 20/05/2014 25 49 Team Performance Zones… Leader Roles COOPERATIONPartner CONVERGENCEPathfinder 494949 © Transnational Management Associates Ltd. All Rights Reserved. 50 Team Performance Zones… Leader Roles COOPERATIONPartner CONVERGENCEPathfinder COORDINATIONSynchroniser 505050 © Transnational Management Associates Ltd. All Rights Reserved.
  • 26. 20/05/2014 26 51 Team Performance Zones… Leader Roles COOPERATIONPartner CONVERGENCEPathfinder COORDINATION CAPABILITY Synchroniser Synergiser 515151 © Transnational Management Associates Ltd. All Rights Reserved. 52 Team Performance Zones… Leader Roles COOPERATIONPartner CONVERGENCEPathfinder COORDINATION CAPABILITY COMMUNICATION Synchroniser Synergiser Clarifier 525252 © Transnational Management Associates Ltd. All Rights Reserved.
  • 27. 20/05/2014 27 53 Team Performance Zones… Leader Roles COOPERATIONPartner CONVERGENCEPathfinder COORDINATION CAPABILITY COMMUNICATION CULTURAL INTELLIGENCE Synchroniser Synergiser Clarifier Conductor 535353 © Transnational Management Associates Ltd. All Rights Reserved. 54 Johann Wolfgang von Goethe “Knowing is not enough; we must apply.. Being willing is not enough; we must do..” 54 © Transnational Management Associates Ltd. All Rights Reserved.
  • 28. 20/05/2014 28 55 Questions, Observations and Reflections © Transnational Management Associates Ltd. All Rights Reserved. 55 56 Thank You Contact us! dsmith@tmaworld.com
  • 29. 20/05/2014 29 David Smith TMA World tmaworld.com @dsmith_tmaw dsmith@tmaworld.com Ben Walker Chartered Management Institute managers.org.uk @cmi_managers This webinar is brought to you by Citrix GoToMeeting allows you to: • Hold unlimited online meetings with up to 25 people • Collaborate face to face with HDFaces video conferencing • Screen share, change presenter or hand over control • Join from a Mac, PC, iPad, iPhone or Android device
  • 30. 20/05/2014 30 Request the White Paper Request a free trial of GoToMeeting Provide us with your feedback How’d we do? Remember to complete the short exit survey that opens after you leave the webinar
  • 31. 20/05/2014 31 Thank you for attending (and interacting)