Internalcommunications 101130010238-phpapp01

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Environmental communications

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Internalcommunications 101130010238-phpapp01

  1. 1. Internal Environmental Communication FROM THE MONOLOGE TO THE DIALOGE Prepared by Matt Guild 12/1/13
  2. 2. INTERNAL COMMUNICATION DEVELOPMENT HISTORY OD Internal Communication Staff number: 25 Account Management & Internal Communication Staff number: 6 HR Account Management Staff number: 2 2013 2012 2009 As the scope of HR/ Organizational Development started to grow, Internal Communication transferred from merely HR communication into Organization-wide Communication
  3. 3. 3 MAIN ROLES OF INTERNAL COMMUNICATIONS Strategic Communication Employer Brand promotion Employee researches
  4. 4. STRATEGIC COMMUNICATION & RELATIONS TO ORGANIZATIONAL DEVELOPMENT Strategic Communication Agenda: Directions, Key priorities & company goals Division targets, prioritized projects Strategic Planning Workshop Targets deployment Targets and projects implementation status, main achievements Performance reviews Strategy Planning & Performance Management timeline Year end results Performance Appraisal
  5. 5. STRATEGIC COMMUNICATION MEDIUM CEO messages Internal magazine Video-messages Presentations Infoday Intranet Q&A sessions
  6. 6. STRATEGIC COMMUNICATION BENEFITS WHAT ARE WE ABLE TO GAIN? • Employees understand company vision and business goals • See direct alignment between their individual targets & company goals • Show high commitment in going extra mile to achieve desired business results • ARE ENGAGED
  7. 7. 3 MAIN ROLES OF INTERNAL COMMUNICATIONS Strategic Communication Employer Brand promotion Employee researches
  8. 8. EMPLOYER BRANDING Employee Engagement Recruitment Retention Style of Management Reward & Recognition Orientation & Induction Communication Values Employer Leadership Brand Competencies Measurement Performance & Development Working Environment Corporate Culture
  9. 9. Values Competition 1 Design Values Competencies GOOD brand Cross-functional cooperation 2 Branding Meeting management Email etiquette Dress code 3 Delivery 4 Maintenance
  10. 10. CORPORATE CULTURE • Employees are 9 times more likely to support change if they hear it from line manager compared to company newsletters - TJ Larkin Communicating Big Change • WHAT REALLY CHANGES EMPLOYEE BEHAVIOR? 7% 32% 61% Formal Media Infrastructure Source: Towers Perin & Tom Lee What we do: Coordination meetings Time-out sessions Cross-functional networking Team-briefings Leadership
  11. 11. EMPLOYEE ENGAGEMENT • • Involve: Forum in Intranet Recognize: Employee appreciation Message box • Enjoy together: New Year staff event Department dinners Employee Performances
  12. 12. EMPLOYEE RESEARCHES Commitment &Satisfaction Surveys: • • Employee Commitment Survey Internal Customer Satisfaction Survey Opinion Surveys: • • • • Coordination meetings Strategy perception Post-event surveys Various Intranet polls External Perception Research: • Employer Brand research
  13. 13. RELATIONSHIP HIERARCHY Our goal Advocacy Loyalty Satisfaction Transaction Trust Familiarity
  14. 14. Environmental Management Procedures 12/9/2013
  15. 15. Environmental Management System Procedures • The Environmental Management System; • The importance of conformance with the environmental policy, procedures and EMS; • The potential consequences of system nonconformances; • Individual roles and responsibilities in achieving conformance with procedures, • The significant environmental aspects associated with work activities and the environmental benefits of improved personal performance 12/9/2013
  16. 16. Major Topics of Internal Communication • Environmental policy, objectives, and targets; • Environmental roles and responsibilities; • Environmental regulatory requirements; • Environmental performance compared to objectives and targets; • Environmental policies and procedures; and, • Hazards and emergency response procedures 12/9/2013
  17. 17. Elements of An EMS: • Reviewing the company's environmental goals • Analyzing its environmental impacts and legal requirements • Setting environmental objectives and targets to reduce environmental impacts and comply with legal requirements • Establishing programs to meet these objectives and targets • Monitoring and measuring progress in achieving the objectives • Ensuring employees' environmental awareness and competence • Reviewing progress of the EMS and making improvements 12/9/2013
  18. 18. A Strategy for Internal Communication • Disseminating a unified culture among EEAA employees with respect to EEAA’s responsibilities as well as to the importance of its tasks and Communication • objectives, provided such culture be unanimous and supported by the senior management. • 2. Improving employees understanding and commitment to EEAA general and specific objectives of its sectors and the missions they undertake. • 3. Developing a high level of coordination between EEAA sectors and RBOs in the fields of information collection and dissemination, causing a rapid and active flaw of the information required for external communication through the various sectors. • 4. Increasing feedback capacity to transfer information through outreach communication media 12/9/2013
  19. 19. Internal Communication 1. Achieving as much integration as possible among external communication activities conducted by EEAA and the Communication activities conducted by organizations and authorities concerned with environmental issues. 2. Rationalizing economic behavior and bettering the quality of Communication behavior of field employees whether in institutions, organization or associations concerned with environmental issues. 3. Encouraging public participation in efforts exerted for improving environmental conditions in society. 4. Bridging any existing gap between positive approaches and negative behaviors. 12/9/2013
  20. 20. Environmental Management Procedures • Traffic Management • Water Pollution • Delivery, Storage, Refueling and Spills of Fuel and Chemicals • Environmental Impact/Risk Assessments • Environmental Performance, Monitoring and Review • Environmental Management Information • Site Waste Management Plans 12/9/2013
  21. 21. Vision/goals • Establish and review periodically our environmental goals within a program of continual improvement. • Comply with legal requirements pertinent to our industry and with the requirements of other initiatives we enter into in accordance with our commitment to offer quality products and services. • Conduct laboratory analyses and supply environmental services without risk to workers’ health. • Operate the laboratory with a minimum of waste, in current and future operations. • Pursue our work with a minimum of disturbance to our neighbors and the community. 12/9/2013

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