Mark Tamis

265 Followers

10 SlideShares 265 Followers 539 Followings

10 SlideShares 265 Followers 539 Followings

Mark is an Enterprise Software Expert with a background in Professional Services, Education Services and Customer Success. He is internationally recognized in the fields of Social CRM and Social Business and has spoken at international events across Europe about customer-oriented Business Strategies ("Go with The Customer Flow", "Socializing your CRM", "Insight into the Customer Journey", "The Future of social CRM") and is a valued contributor to number of customer relationship-focused internet properties such as mycustomer.co.uk and customerthink.com. He has held various EMEA-level positions in Professional Services with US Enterprise Software Companies such as Attachmate, Plumtr

scrm social crm customer journey mapping social business customer crm customer experience touchpoints brand management service dominant logic experience cjm journey mapping analytics change management customer centricity e20 scrm enterprise20 socialcrm enterprise 20 collaborative enterprise e20

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About

Enterprise 2.0 Conference Milano June 2010

13 years ago • 757 Views

Social CRM Presentation at Cebit Webciety, March 2, 2011

13 years ago • 1515 Views

The Future of Social CRM

12 years ago • 2397 Views

Social CRM is about the Social Customer, not just Social Media

12 years ago • 1203 Views

Go WithThe Customer Flow

12 years ago • 3937 Views

Insight Into The Customer Journey

11 years ago • 1159 Views

Socializing your CRM

10 years ago • 574 Views

Social Business and Customer Journey Management

9 years ago • 1014 Views

2014 AEC Madrid

9 years ago • 965 Views

Entreprise 2.0 : Le livre blanc

13 years ago • 3445 Views

Strategische Content Marketing Tools

ScribbleLive • 8 years ago

Predicting Customer Experience through Hadoop and Customer Behavior Graphs

Hortonworks • 8 years ago

Turn Jobs to Be Done Theory into Practice - Tony Ulwick at Business of Software Conference 2014

Business of Software Conference • 9 years ago

[Fr] Le Client Social : Conférence au Printemps des Etudes à Paris le 11 avril 2014

Akio • 9 years ago

Linkedin pour les entreprises guide 2015

PlayApp • 10 years ago

Burberry social business case study

Different Spin • 11 years ago

Tendencia y Realidades del Customer Engagement

Jesus Hoyos • 10 years ago

Cloud Computing & WordPress - Scalability and High Availability - wpcampbo13

Corley S.r.l. • 11 years ago

Architecting an Highly Available and Scalable WordPress Site in AWS

Harish Ganesan • 12 years ago

SLAs on social media

Stephane Lee • 10 years ago

Customer Journey Analytics and Big Data

McKinsey on Marketing & Sales • 11 years ago

Gamification : the importance of the initial contact

Ravard & Co • 11 years ago

Understanding Cause and Effect in Customer Behaviour

jasonmcfall • 11 years ago

Causata Overview Presentation

Causata • 11 years ago

Global Considerations for sCRM Strategy

Jesus Hoyos • 11 years ago

Componentes de un Social Command Center

Jesus Hoyos • 11 years ago

Understanding Social Business and SocialCRM

Rawn Shah • 11 years ago

Perspective On Saa S Financials (Published)

Philippe Botteri • 15 years ago

Customer Centric Business Model Innovation in the airline industry

Patrick Stähler • 12 years ago

Co-creating customer relationships by Wim Rampen

Wim Rampen • 11 years ago

E20C Workshop: E20 & OE

N:Sight Research GmbH • 11 years ago

Service Blueprint

Yves Pigneur • 15 years ago

Master Class service design / design thinking

Erik Roscam Abbing • 13 years ago

Customer journey mapping

Erik Roscam Abbing • 13 years ago

Leaving Flatland: Cross-Channel Customer Experience Design

Jess McMullin • 14 years ago

Social Network Analysis for Telecoms

Dataspora • 14 years ago

paris 2.0 = Wave 5 : The socialisation of brands, une étude sur les usages des médias sociaux dans le monde

PSST (opinions et tendances 2.0) par jeremy dumont • 12 years ago

Social media around the world 2011

Steven Van Belleghem • 12 years ago

Dal crm al social crm

Andrea Incalza • 12 years ago

Bury the Marketing Funnel

Acxiom Corporation • 13 years ago

Mark is an Enterprise Software Expert with a background in Professional Services, Education Services and Customer Success. He is internationally recognized in the fields of Social CRM and Social Business and has spoken at international events across Europe about customer-oriented Business Strategies ("Go with The Customer Flow", "Socializing your CRM", "Insight into the Customer Journey", "The Future of social CRM") and is a valued contributor to number of customer relationship-focused internet properties such as mycustomer.co.uk and customerthink.com. He has held various EMEA-level positions in Professional Services with US Enterprise Software Companies such as Attachmate, Plumtr

scrm social crm customer journey mapping social business customer crm customer experience touchpoints brand management service dominant logic experience cjm journey mapping analytics change management customer centricity e20 scrm enterprise20 socialcrm enterprise 20 collaborative enterprise e20

See more