Matt Haughey
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Authentic Communication talk at Bizjam Seattle 2008my notes: It’s not exactly a small business, but I’ve been impressed by dozens of libraries using Twitter on their homepages, often so that any librarian can update a short message without even needing access to a computer (holiday closures, special programs, etc via SMS).
I could see this being adopted by small businesses as well.2 years ago
Matt Haughey
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Authentic Communication talk at Bizjam Seattle 2008my notes: They are also one of the first companies on a new site called Get Satisfaction.com, a customer service for everything, for everyone kind of place.
They answer any and all questions and complaints from customers in the open here, with all their employees present. They’ve totally embraced this new open method of communicating with customers (even the ones with problems).2 years ago
Matt Haughey
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Authentic Communication talk at Bizjam Seattle 2008my notes: They’ve got a blog with new designs previewed that gets linked often by other blogs, they’ve got a flickr account with photos of new bags and happy customers...2 years ago
Matt Haughey
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Authentic Communication talk at Bizjam Seattle 2008my notes: They’re a pretty popular food blog and people travel from very far to eat there. They talk daily about their menu and suppliers and other sorts of stuff foodies love to hear about.2 years ago
Matt Haughey
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Authentic Communication talk at Bizjam Seattle 2008my notes: They had this foil ball on display, and the foil ball had its own blog with hundreds of readers, as everyone kept up to date on the size of the ever-growing ball of foil.2 years ago
Matt Haughey
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Authentic Communication talk at Bizjam Seattle 2008my notes: This is their blog. They review new items in the store and it got such a positive response that they started selling things online to all their non-SF-based visitors that couldn’t make it into the store.2 years ago
Matt Haughey
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Authentic Communication talk at Bizjam Seattle 2008my notes: This is a comic book store in Ann Arbor, Michigan. They review all the new comics that come in, and it’s great for customers looking to pick up new titles.2 years ago
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