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Got Trouble with your PC? Do not worry; Jupitersupport provides unlimited remote support for your common PC problems. Our certified Techteam can diagnose and fix virtually any PC issue all while you ...

Got Trouble with your PC? Do not worry; Jupitersupport provides unlimited remote support for your common PC problems. Our certified Techteam can diagnose and fix virtually any PC issue all while you sit back and watch. Call Us Today! 1 800 860 8467

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    Jupitersupport blog Jupitersupport blog Document Transcript

    • Call 1 8 00 8 60 8 4 67 o r FREE DIAGNOS TICS Home Services Subscriptions How it works NO FIX NO PAY What we fix MONEY B ACK GUARANTEE About us THE HIGHES T RATED Te c h S upport Com pa ny In Am e ric a ! S e e Re vie ws Contact us What is Protected search virus and steps to remove it? Po sted o n January 16, 2014 by Mary Alleyne The Protected Search virus also referred to as the Protectedsearch.com virus, or simply Protected Search is another type of malware commonly known as a browser hijacker that installs software to a computer system without the user’s consent, as well as changes existing internet browser settings, causing infected browsers tobe redirected to protectedsearch.com, search.protectedsearch.com, Chat Online Search Recent Posts What is Pro tected search virus and steps to remo ve it? Ho w to remo ve snap.do redirect virus fro m yo ur bro wser. Ho w to Prevent Bro wser Hijack infectio n start.protectedsearch.com, home.protectedsearch.com, or search based webpages and other third The Definitive Guide to Identifying and Fixing Bro wser Redirectio n Viruses party domain names. Internet Security 2013 Virus This hijacker seizes operation of almost every browser like Internet Explorer, Google Chrome and Archives Mozilla Firefox. January 2014 As is common with other designs of malware, this infection has been created by cyber attackers to Octo ber 2013 destroy and compromise a fully functional Windows PC. It is commonly promoted with the help of freeware downloading of pirated software, movies, games and much more. Protected Search.com Redirect Virus makes its presence through phishing websites, spam emails, December 2013 September 2013 August 2013 July 2013 April 2013 March 2013 malicious links, suspicious downloads and peer to peer file transfer. It is programed to attack your February 2013 default browsers as well as infects search providers. Protected Search.com Redirect Virus bears January 2013 ability to change homepage, DNS settings, desktop image or host file thus creating lots of undesirable issues. It’s work involves blocking firewall or anti-malware software, disabling task manager, taking up resources and so on. With its redirect activities, you will encounter numerous pop-ups that will not only cause you to be annoyed but worried about the state of affairs with your PC. Furthermore, you will find a drastic reduction in system speed as well as have to experience unexpected shut down or restart, December 2012 No vember 2012 Octo ber 2012 September 2012 August 2012 July 2012 June 2012 Categories hanging and freezing of your computer. Therefore, you must immediately uninstall Protected General Search.com Redirect Virus and protect your PC from this hazardous threat. Below is an image of Tips & Tricks what your browser would look like once controlled by Protected Search.com: Dangers caused by this virus: Annoying pop-up alerts and advertisements Doorway for other spywares and viruses to be installed without your permission with the help of Trojans Relocated or hidden files Altered search page of your browsers such as Internet Explorer, Mozilla Firefox or Google Chrome and redirect the user to its own page.
    • Manual removal Considering this malware is stubborn and cannot be easily dealt with by security tools, the manual guide would work most efficiently to fix this issue without any risk. 1. Clear all the cookies of your affected browsers. Since this tricky hijacker virus has the ability to use cookies for tracing and tracking the internet activity of users, it is suggested users to delete all the cookies before a complete removal. Google Chrome: Click on the “Tools” menu and select “Options”. Click the “Under the Bonnet” tab, locate the “Privacy” section and click the “Clear browsing data” button. Select “Delete cookies and other site data” to delete all cookies from the list. Internet Explorer: Open Internet explorer window Click the “Tools” button Point to “safety” and then click “delete browsing history” Tick the “cookies” box, then click “delete” Mozilla Firefox: Click on Tools, then Options, select Privacy Click “Remove individual cookies” In the Cookies panel, click on “Show Cookies” To remove a single cookie click on the entry in the list and click on the “Remove Cookie button” To remove all cookies click on the “Remove All Cookies button” 2. Remove Unfamiliar Extensions and Reset your Browsers Internet Explorer 1. Click Tools and select Manage add-ons. 2. On the Toolbars and Extensions tab search for any unwanted add-on and remove it if located. 3. Click on Search providers, remove the ProtectedSearch.com engines from the list. 4 . Go to Tools> Internet Options> General > Replace http://protectedsearch.com/ with a desired domain like www.google.com> Click Apply to complete the operation.
    • For Mozilla Firefox 1. Type Ctrl+Shift+A. 2. On the Extensions and Plugin search for the any unwanted add-on extensions and plugins and remove or disable it. 3. Enter “about:config” in url bar. This will open settings page. 4. Type “Keyword.url “,“browser.search.defaultengine”,then “browser.search.selectedengine”, “browser.newtab.url” in the search box, right-click and reset. This will make sure that the ProtectedSearch.com won’t launch on itself.
    • 5. Go to Tools> Options> General> Replace http://protectedsearch.com/ with a preferred domain> Click OK to complete the change. For Google Chrome 1. Click on Wrench or 3-Bars icon next to the address bar and navigate to Tools > Extensions, disable or uninstall unwanted extensions. 3. Show hidden files and folders. Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. Click the View tab. Under Advanced settings, click Show hidden files and folders, uncheck Hide protected operating system files (Recommended) and then click OK.
    • 4. Remove all the malicious files manually. %AppData%Local[random].exe HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings “ProxyEnable” = “1² By following the above steps, you will be able to completely remove “Protected search” Virus from your internet browser. If you still experience issues, contact online Virus Removal service like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 0 vote s, 0.00 a vg. ra ting (0% sc ore ) Po sted in General | Leave a co mment How to remove snap.do redirect virus from your browser. Po sted o n January 8 , 2014 by Mary Alleyne Snap.do virus (as known as search.snap.do virus) is a browser hijacker which often comes embedded with many download applications and installer. After it enters the target computer, it redirects the computer and also causes the computer to become unstable. It changes the default home page to a certain page like search.snap.do which acts as a legitimate search engine. It also tends to redirect you to pages containing porn or advertising material which may entice you into making a payment toward any of its products or giving away bank details. It involves a tracking cookie that helps attackers to change search results on Google and other major search engines. This hijacker aims to hijack web browsers such as Safari, IE, FireFox, Chrome. Snap.do is a highly dangerous threat mainly hacks your browser to redirect your web search results and change the homepage and browser settings. To completely uninstall it from an infected system, manual removal is the first choice. Here are a few steps that will assist you in manually removing the virus. 1. Clear all the cookies of your affected browsers. Since tricky hijacker virus has the ability to use cookies for tracing and tracking the internet activity of users, it is suggested users to delete all the cookies before a complete removal. For Google Chrome: Click on the “Tools” menu and select “Options”. Click the “Under the Bonnet” tab, locate the “Privacy” section and click the “Clear browsing data” button. Select “Delete cookies and other site data” to delete all cookies from the list. For Internet Explorer: Open Internet explorer window Click the “Tools” button Point to “safety” and then click “delete browsing history” Tick the “cookies” box, then click “delete” For Mozilla Firefox: Click on Tools, then Options, select Privacy Click “Remove individual cookies” In the Cookies panel, click on “Show Cookies” To remove a single cookie click on the entry in the list and click on the “Remove Cookie button” To remove all cookies click on the “Remove All Cookies button” 2. Remove all add-ons and extensions Google Chrome: Wrench Icon > Tools > Extensions Mozilla Firefox: Tools > Add-ons (Ctrl+Shift+A) Internet Explorer: Tools > Manage Add-ons
    • Show hidden files and folders Open Folder Options by clicking the Start button, clicking Control Panel, clicking Appearance and Personalization, and then clicking Folder Options. Click the View tab. Under Advanced settings, click Show hidden files and folders, uncheck Hide protected operating system files (Recommended) and then click OK. 3. Remove all the malicious files manually. %AppData%RoamingMicrosoftWindowsTemplates[random] %AppData%Local[random] HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerAdvancedShowSuperHidden = “0² HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsWindowsUpdateAUNoAutoUpdate = “1² By following the above steps, you will be able to completely remove “snap.do redirect” Virus from your internet browser. If you still experience issues, contact online Virus Removal service like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 0 vote s, 0.00 a vg. ra ting (0% sc ore ) Po sted in General | Leave a co mment How to Prevent Browser Hijack infection Po sted o n December 26, 2013 by Mary Alleyne Browser hijacking is a serious nuisance in today’s web surfing experience. Fortunately, avoiding a browser hijacking is not impossible if you stay aware, and take a few simple precautions. It is very important to practice precaution: 1. Use common sense 2. Use and update an anti-virus program regularly 3. Use antivirus ‘auto protection’ 4. Keep an anti-hijack ‘toolkit’ for emergencies 5. Change your Internet Explorer security settings
    • 6. Try an alternate browser Use Anti-virus programs regularly Many browser hijackers are also identified and stopped by anti-virus software packages. Running Norton Antivirus with ‘auto-protect’ enabled is a good idea as a security measure, and there are many other equivalent antivirus programs that can help. Use antivirus ‘auto protection’ Many AV programs come with a program that constantly scans information entering and leaving your computer for viruses and malware. Norton’s ‘auto-protect’ is one example of this. While they can occasionally cause trouble with installing and running software, these programs are your friends when it comes to protecting your PC from browser hijackers and Trojan horse viruses contracted from websites. Make sure your antivirus package has an equivalent feature up and running. Keep an anti-hijack ‘toolkit’ for emergencies There are several free programs available which will help you recover your system in the event of a hijacked browser. Ad-aware and Spybot, which we covered above, are two of them. In addition, download and store Hijackthis and CWShredder. Both of these programs can help you recover in the case of an emergency. We will detail their use in the second part of this article. A reputable Antivirus program like those provided by Norton, MacAfee or Panda is also essential, as many browser hijackers are considered to be ‘Trojan horse’ viruses and can be detected and removed by antivirus software. Change your Internet Explorer security settings IE contains some security features which can be used to ward off annoying malware like browser hijackers. Open Internet Explorer, go to the ‘tools’ menu and select ‘Internet options.’ Now select the ‘security’ tab. If you want the highest degree of protection against browser hijackers and other malicious online code, set your Internet zone to the ‘high’ security setting. This will ensure that IE does not run activeX instructions, the means by which most browser hijackers get access to your computer. Note that this may also cause problems and missing content in some legitimate web pages. To get around this, you can place trusted websites that you regularly visit into the ‘trusted sites’ Internet zone. Site addresses that you enter here will be mostly unrestricted, allowing them to display their content properly. Try an alternate browser The best way to defend against many browser hijackers is to stop using Internet Explorer altogether.
    • Since a majority of these programs are coded specifically for IE, switching browsers will render them harmless. Consider Mozilla as one alternative. Manual system search; HOSTS file Empty the recycling bin. Open the HOSTS file by launching a Notepad window and opening the ‘C:WINDOWSSYSTEM32DRIVERSETCHOSTS’ file. Note that the HOSTS file has no extension, so it will not appear as a text file. You will need to change the ‘files of type’ dropdown box to ‘all files’ in order to see it. The HOSTS file provides a means for your system to resolve DNS addresses (like www.pcstats.com ) into IP addresses for transferring data across a network or the Internet. Typing the addresses from the right hand column into your browser will result in it being directed to the IP address to the left of that address. In this way, a browser hijacker can divert traffic automatically from legitimate pages to those of its own choosing, since your computer will check its own HOSTS file for data on an address you enter before it asks your Internet Service Provider’s DNS server for information. The only entry in a normal HOSTS file should be ’127.0.0.1 localhost’ Unless you have customized it yourself or your computer is part of a network which is managed by someone else. Note that in some cases, other programs such as Norton’s email protection software may insert their own entries into the hosts file. What you are looking for is a diversion of commonly used websites or Internet Explorer search functions to a specific valid IP address. The picture above shows a HOSTS file with a foreign entry which would redirect a browser to the IP address ’216.177.73.182¢ if ‘www.google.com’ was requested. Eliminate any foreign entries and save the file. Manually Checking the registry Now let’s check the Windows registry.Open the registry editor by going to ‘start/run’ and typing ‘regedit.’
    • From here, open the ‘edit’ menu and click ‘find.’ Now type in the URL of the web page you are redirected to by the browser hijacker. If you find an entry, delete it and press F3 to continue searching through the registry. Delete all matching registry entries, but first make a note of their contents, looking for any keywords. You can do successive registry searches on these words if your problem is not fixed. Now empty the recycling bin again for luck and restart the computer. Check to see if your problem has gone. If it has not, there are likely settings in the registry which you missed. Try all three manual searches again. Using the above methods should quickly make your browser hijacking a thing of the past. Now that your computer is clean again, please be careful. Increasingly, the dark corners of the Internet are a dangerous place to surf. Be sensible, follow our tips and keep your guard up. Note that browser-hijacking programs are constantly emerging and changing, just like computer viruses, so it pays to keep your scanning programs updated. Scanning your computer weekly for spyware and viruses is always a great idea too. By following the above steps, you will be able to completely remove “Browser Hijack” Virus from your internet browser. If you still experience issues, contact online Virus Removal service like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 0 vote s, 0.00 a vg. ra ting (0% sc ore ) Po sted in General | Leave a co mment The Definitive Guide to Identifying and Fixing Browser Redirection Viruses Po sted o n December 24 , 2013 by Mary Alleyne The following instructions will help you restore your browser’s default search page, remove all unwanted search bars (toolbars) installed into your browser by adware programs, and get back your PC to normal. Search engine redirection or browser hijacking (often referred to as a Google redirection problem) can be a very serious and annoying issue for many active Internet users these days. Such problems might occur with any search engine, including Yahoo, AOL, Bing, etc. How does it happen? There are two common ways of how browser hijackers may integrate themselves with your browser – either legally or illegally. The first method calls for a user’s participation in the installation process of browser hijackers. Users are directly notified about installation of a special program of browser addon. It is clearly stated by the program that in case of installing such application the search engine will be modified, the default start page will be amended and replaced with a new one (depending on the name of browser hijacker). As a result of such installation authorized by user, a new add-on is installed, resulting search redirections through a new window that has certain web address, instead of the default blank page of your browser. In many cases browser hijackers come into computers without a user’s permission. It is generally brought into your system by malware through application of certain browser vulnerabilities available. The installation procedure is hidden from user’s attention. Sometimes, the user is unaware of the unauthorized installation. Lists of recommended steps to fix browser redirection problem: Remove all adware, browser hijackers and other unwanted programs through the Control Panel of your computer. Scan your system with powerful antivirus program. Check the Local Area Network (LAN) settings of your system. Check if DNS settings have been amended by browser hijacker. Check browser add-ons. Remove all unknown or suspicions add-ons detected (enabled). Checking Windows HOSTS file contents
    • Scan your computer with Kaspersky’s TDSS Killer (TDSSKiller) to get rid of malware that belongs to Rootkit.Win32.TDSS family. Consider using CCleaner to remove all undesirable system/temp files and browser cache. Consider running adware-cleaning applications. Restoring desktop shortcuts of hijacked browsers. Reset your Router to the factory default settings. 1. Remove adware and browser hijackers through the Control Panel of your PC: It is of primary importance to first get rid of all adware programs and browser hijackers through Add/Remove Programs section of your Control Panel (when using Windows XP), or through Uninstall a program section of Control Panel in Windows Vista, Windows 7 and Windows 8). For this purpose please refer to the Start Menu. Choose Control Panel, and then go to Add/Remove Programs. Likewise, when using Windows Vista, Windows 7 or Windows 8, select Control Panel and choose Uninstall a Program. Now, with Windows 8 things are a little bit different. What you should do is just direct the mouse pointer to the right corner of the screen, and then select Search from the list, and search for “Control Panel“. In the respective section of Search window, type “Control Panel“, and you will see the search results as follows: So, after you’ve opened the sections Add/Remove or Uninstall a Program, carefully browse through the contents of presently installed applications and get rid of particular adware or browser hijacker, toolbar, search bar or anything else that has the name similar to that site through which your browser redirects your search. Keep in mind that if such program is in the list of installed programs, then it appeared there because of your direct participation in its installation process. You may actually click “Installed programs” and even sorts these installed applications by date. When you find anything suspicious that might cause browser redirection, select this application and click Remove. When using Windows Vista, Windows 7 or Windows 8, choose Uninstall in the upper part of the window. Once the program is successfully removed make sure you close the Control Panel window.
    • 2. The next step is to scan with effective malware removal tools like Malwarebytes‘ Anti-Malware, Bullguard, Kaspersky Lab, BitDefender, Webroot, etc. 3. Check the Local Area Network (LAN) settings: Go to “Start” Menu and again select “Control Panel“. Choose “Network and Internet“. Choose “Internet Options“. Go to “Connections” tab, afterwards click “LAN settings” button.
    • Remove (uncheck) the checkbox under “Proxy server” option and click OK. 4. Check DNS settings: Go to “Start” Menu and refer to “Control Panel“. Choose “Network and Internet“. Go to “Network and Sharing Center”.
    • Select “Local Area Connection”. Choose “Properties”. Choose “Internet Protocol Version 6 (TCP/IP V6)” and select “Properties”. Select “Obtain DNS server address automatically” and click OK.
    • 5. Check browser add-ons: Go to “Start” Menu and direct your mouse pointer towards “Control Panel“. Choose “Network and Internet“. In the section “Internet Options” choose “Manage browser add-ons“. Get rid of any unknown or suspicious Toolbars or Search Providers.
    • 6. Check Windows HOSTS file contents: Go to: C:WINDOWSsystem32driversetc. Double-click “hosts” file to open it. Select the option to open it using Notepad. The “hosts” file must look the same as in the image below. There should be just one line: 127.0.0.1 localhost in Windows XP and 127.0.0.1 localhost ::1 in Windows Vista/Seven. If there are more, then remove them and apply changes. Important! You may also choose the feature to reset your HOSTS file using the Tool of GridinSoft Trojan Killer as shown at the image below:
    • 7. Scan with Kaspersky’s TDSS Killer (free application): Wait for the scan and disinfection process to be completed. Shut down all applications and hit “Y” key to reboot your system. 8. Use CCleaner: CCleaner is the application that can be easily googled and thus downloaded. When running it, keep in mind that it will clean the entire “Temp” directory of your computer, so if you have anything important in it please first save the data you need into other locations. 9. Run adware-cleaning applications: This option is also recommended. There are many working and effective automatic solutions that might be helpful to you when dealing with browser redirection issues. 10. Clean shortcuts of browsers that have been hijacked: This step applies only to certain browser hijackers which are extremely severe. However, it is strongly recommended that you perform this important step. So, search for your browser shortcut depending on where it is located – on Desktop, in Taskbar or in Start Menu. Now, right-click it and select Properties: Click Shortcut tab and get rid of any name of the site through which search redirection occurs from the Target field and click OK to apply changes. Generally, there should be only the path to the executable file of your browser, nothing else. See how this is represented on the example of Google
    • Chrome browser: 11. Reset Router to factory default settings: At this point we should emphasize that resetting the router to the factory default settings is the option to which you should adhere only if other tricks above didn’t work. So, this recommendation should only be followed if in spite of all the above-mentioned recommendations you still have the redirect virus on your machine. Then you should flush DNS cache: Click “Start” and in the open space write down “run” This surely applies to Windows Vista and Windows 7 operating systems. With Windows XP you may fine “Run…” once you click “Start” menu option. With Windows 8 you may direct your mouse pointer towards the right section of your desktop until the menu comes up with “Search” tab. This is where you may look for Run command. Type “cmd” without quotation marks. In a new window please type “ipconfig /flushdns” without quotation marks and press Enter.
    • By following the above steps, you will be able to completely remove “Browser Hijack” Virus from your internet browser. If you still experience issues, contact online Virus Removal service like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 0 vote s, 0.00 a vg. ra ting (0% sc ore ) Po sted in General | Leave a co mment Internet Security 2013 Virus Po sted o n Octo ber 28 , 2013 by Mary Alleyne What is Internet Security 2013? Internet Security 2013 is rightly classified as rogueware mainly because it masquerades as a legitimate security program. As with every other rogueware, it deems your computer inoperable because of malware that has supposedly been detected on your computer. The only way out of these infections, is by purchasing the full version of the Internet Security software. Internet Security’s Trojan strongly depends on social engineering tricks to deliver its payload. How does Internet Security 2013 affect computers? Hacked websites are endorsed by a pop-up window that has been carefully designed to resemble a legitimate security warning. Apparently, these popup windows alert a user to download and install Internet Security to solve the issue. It has been also determined that users can catch the virus by downloading an infected codec file when attempting to watch a video online or by opening an infected email attachment. Needless to say, it is strongly recommended that one practices appropriate caution when visiting websites, opening an email from an unfamiliar person or when opening a suspicious link the spam email contained. As soon as the computer is infected, the rogue antivirus starts scanning computer for possible infections. This is repeated every time a computer reboots. Internet Security 2013 virus supposedly finds hordes of threats that it informs you of by displaying messages similar to the following: Threat detected! Security alert! Your computer was found to be infected with privacy-threatening software. Private data may get stolen and system may be severe. Recover your PC from the infection right now, perform a security scan. Internet Explorer is infected with Trojan-BNK.Win32.Keylogger.gen Private data can be stolen by third parties, including credit card details and passwords. System hacked! Unknown program is scanning your system registry right now! Identity theft detected! System danger! Your system security is in danger. Privacy threats detected. Spyware, keyloggers or Trojans may be working in the background right now. Perform an in-depth scan and removal now, click here. Stealth intrusion! Infection detected in the background. Your computer is now attacked by spyware and rogue software. Eliminate the infection safely, perform a security scan and deletion now. Severe system damage! Your system security is in danger. Privacy threats detected. Spyware, keyloggers or Trojans may be working in the background right now. Perform an in-depth scan and removal now, click here. Although the Internet Security 2013 virus will attempt every possibility to get you to believe that your computer is badly infected and the only way out is by purchasing the full version of the rogue program, you need to avoid this at all costs. Cyber-criminals not only take advantage of a computer’s vulnerabilities but also those of the user’s by squandering monies and retrieving their credit card details. If you or anybody you know has unwarily purchased the software, your bank needs to be informed of the situation as soon as possible, to ensure that your credit card is not used for further crime. The most effective way to deal with the virus is to remove its files manually. Follow the steps below
    • to manually remove the Internet Security 2013 virus from the computer. For help, contact Jupiter Support’s professionals who will carefully walk you through the removal process promptly and with ease. 1. Restart your PC before windows launches, tap “F8” constantly. Choose “Safe Mode with Networking” option, and then press Enter key. 2. Press Ctrl+Alt+Del keys together and stop the process in the Windows Task Manager. 3. Delete associated files from your PC completely as follows: %userprofile%appdatalocal %AppData%Programs[rnd].exe %AllUsersProfile%Application Datarandom 4. Search for all related registry entries infected by Internet Security 2013 Virus and wipe them out: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem “DisableRegedit” = 0 HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem “DisableRegistryTools” = 0 HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem “DisableTaskMgr” = 0 5. Reboot the computer to normal mode when the above steps are done. At the end of it all, we are now pretty well-acquainted with how this rogue antivirus software Internet Security 2013 operates. It operates with the sole purpose of misleading you into buying its software. We have also determined the one way to clean your computer is by removing the corrupted files manually. Although very effective, manual removal of the virus can be a risky process, especially if you are not an advanced computer user. To ensure removal of this virus through a professional, you have two options: you can either choose to take your computer to a local repair shop who will hold on to your computer for a few days, while it could cost you a few hundred dollars; or you can choose to contact online support specialists like Jupiter Support available 24/7 to suit your convenience. Available on weekends, holidays and even after regular business hours, you can depend on Jupiter Support for all your PC related issues. By following the above steps, you will be able to completely remove “Internet Security 2013” Virus from your internet browser. If you still experience issues, contact online Virus Removal service like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 1 vote , 5.00 a vg. ra ting (97% sc ore ) Po sted in General | Leave a co mment How to Remove the Australian communications and media authority (ACMA) Virus Po sted o n Octo ber 25, 2013 by Mary Alleyne The Australian Communications and Media Authority (ACMA) Ransomware is part of the Troj/Urausy Ransomware family of computer infections. Needless to say, it target computers in Australia. Similar to other forms of ransomware, you will notice a pretend warning that appears to be from the the Australian Communications and Media Authority (ACMA), The Royal Australian Corps of Military Police and AFP Crime Commission demanding a ransom of AUD $100 before you can access your locked computer. This ransom is demanded on the pretext of the user being involved with the distribution of pornographic material, SPAM and copyrighted content. Failure to pay the fine within 48 hours would supposedly result in legal prosecution. How does it enter? The virus could enter through malicious websites or sometimes even legitimate websites that have been hacked into, or through exploit kits that use vulnerabilities on your computer to install this Trojan without your permission of knowledge. Opening a spam email containing infected attachments can link one to malicious websites. Cybercriminals lure their victims with forged header information, tricking you into believing that it is from a genuine organization like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason.
    • What are its symptoms? When infected with this rogue antispyware, you will experience: Unwanted pop-up windows Slow Internet browser response and connection Redirected websites Genuine antivirus as well as security programs will be disabled or any security programs installed on your computer. How to get rid of the virus? Since the antivirus programs you have installed will not be able to detect or evade the virus, manual removal is required to handle with the virus. This manual removal guide is for advanced computer users to follow. A system backup is required before you start to delete Australian Communications and Media Authority (ACMA) virus manually. 1. Restart your PC before windows launches, tap “F8” constantly. Choose the “Safe Mode with Networking” option, and then press Enter key. 2. Press Ctrl+Alt+Del keys together and stop the ransomware processes in the Windows Task Manager. Random.exe 3. Delete associated files from your PC completely as follows: %Temp%[RANDOM CHARACTERS].exe C:Documents and Settings C:UsersAppData 4. Search for all related registry entries infected by this dangerous virus and wipe them out: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem “DisableTaskMgr” = 0 HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunrandom 5. Reboot the computer to normal mode when the above steps are done. Granted that these steps can be quite confound, especially for the not so technical individual, which is why, online expert technical experts can assist with a comprehensive approach to the elimination of the virus. Jupiter Support offers full-fledged ransomware support through virus removal specialists who can go through the steps above with ease and comfort. The experts offer versatile support for every type of virus removal. By following the above steps, you will be able to completely remove “Australian communications and media authority Virus (ACMA)” Virus from your internet browser. If you still experience issues, contact online Virus Removal service like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 1 vote , 5.00 a vg. ra ting (97% sc ore ) Po sted in General | Leave a co mment What is this terrible ZeroAccess rootkit virus and how to get rid of it is what we will be discussing in the following Po sted o n September 30, 2013 by Mary Alleyne The most disturbing aspect of the ZeroAccess rootkit virus is that although computers can detect the virus, little can be done to get rid of it. This virus was created by cyber criminals to destroy a Windows operating system, update its properties and functions and escape the detection of security tools. This happens when the virus takes advantage of system vulnerabilities. Another dreadful thing about the virus is that it once it’s successfully installed on your PC, it copies and sends system data to a third server, making it possible for remote hackers to easily access your machine and warrant usage of your data for fraudulent purposes. The ZeroAccess rootkit will start inserting malicious codes to make system functions unusable, causing performance deterioration. It will also open the way for related threats (like worms, redirect virus and so on) to enter your machine.
    • How ZeroAccess rootkit virus enters The means by which this rootkit enters are several. Here are a few: 1. Downloading files/drivers from unreliable web sites; 2. Opening email or downloading media files that contain the activation code of the virus; and 3. Clicking on random pop-ups that appear. How to get rid of ZeroAccess rootkit virus As is the case with many other viruses, the ZeroAccess rootkit is created with malicious code that is frequently updated. Because of these frequent updates, some of the strongest antivirus tools cannot possibly keep this virus at bay. After several attempts of trying to eliminate the virus, we found that the best possible way is the manual way of doing away the virus. Follow these steps to safely and effectively remove the virus. Tip: It’s always best to seek professional help if you’re not an advanced computer user. 1. Press CTRL+ALT+DELETE to open the Windows Task Manager. 2. Click on the “Processes” tab, search for ZeroAccess, then right-click it and select “End Process” key. 3. Click on the “Start” button and select “Run.” Type “regedit” into the box and click “OK.” 4. Once the Registry Editor is open, search for the registry key “HKEY_LOCAL_MACHINESoftware ZeroAccess.” Right-click this registry key and select “Delete.” 5. Navigate to directory %PROGRAM_FILES% ZeroAccess and delete the infected files manually. %AppData%Random.exe %Windows%system32[random].exe %Documents and Settings%[UserName]Application Data[random] %AllUsersProfile%Application Data.exe(random) c:Program Files (x86)Renesas ElectronicsUSB 3.0 Host Controller DriverApplication HKCUSOFTWAREMicrosoftWindowsCurrentVersionRun HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem “DisableRegedit” = 0 HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun “Random” Stubborn viruses always have a way with disrupting the life of the innocent computer user who, as much as possible, keeps himself/herself away from trouble. We understand the situation it puts the user in who has no means of recognizing the reason or the avenues available to get out of a problem like this. At-home service technicians are available to help the user at a difficult time like this, but are known to charge heavily for their service. Carrying the computer to a local repair shop may also not be in the best interests of the user who wants security as well as speedy results. An alternative method, however, is online support where most remote technical support is available 24×7, year-round and at affordable costs (as low as $29) to help solve any such problem. By following the above steps, you will be able to completely remove “Zero Access Rootkit” Virus from your computer. If you still experience issues, contact online Virus Removal services like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 1 vote , 5.00 a vg. ra ting (97% sc ore ) Po sted in General | Leave a co mment The Ultimate Step by Step Guide to Google Redirect Virus Removal Po sted o n September 10, 2013 by Mary Alleyne Google redirect virus can be considered a very stubborn internet infection that redirects Google search results to a malicious webpage. These redirects normally foster advertisements or otherwise host enticing views guaranteed to gain the user’s attention. This is then used to steal information about the user. This virus can also ensnare search engines like Yahoo and Bing, with the Yahoo Redirect Virus and Bing Redirect Virus. Although called a redirect virus, it acts as a virus but functions as a rootkit, which generally are very
    • difficult to remove, especially because they attach themselves to the core operating system file. According to a 2011 report, Google redirect virus was successful in infecting some 45,00,000 computers wide, 1/3rd out of which were in the US. Why is Google Redirect Virus hard to remove? Just like a rootkit, the Google redirect virus has the capacity to hide deep inside the operating system and manages to eliminate track records of its existence. It disguises itself as a legitimate file running within the system, which makes it even more difficult to remove. Unfortunately, no antivirus can completely remove this infection. The most effective way to remove this virus is the manual way. Remove Google Redirect virus manually Follow these manual steps below to get rid of the Google redirect virus. 1. Enable hidden files by opening folder options (start –>run –> control folders), under the view tab Enable show hidden files, folders and drives Uncheck hide extensions for known file types Uncheck hide protected operating system files. 2. Open msconfig (start –>run –> msconfig) Click “Start” –> run –> msconfig) Go to “boot” tab if you are using Vista or Win 7. In case of XP, select “boot.ini” tab Check bootlog 3. Restart computer Restart the computer to make sure changes have been implemented. 4. Perform a complete IE optimization Internet Explorer optimization is done to ensure that the redirection is not a result of a problem with IE or because of corrupted Internet settings. 5. Open device manager (start –>run –> devmgmt.msc) Click “Start” –> run –> devmgmt.msc Click “view” tab on top. Select “show hidden devices” Look for “non-plug and play drivers”. Expand it to see entire list under option. Check if you have any entry under TDSSserv.sys. Write down the name carefully. Right click on the entry and uninstall it. 6. Open registry (start –>run–>regedit). Create a backup of the registry before making any changes Click on edit –> find. Enter the first few letters of the infection name. You may type TDSS and look for any entries starting with those letters. If there is an entry and no associated file location, simply delete it. The next search will take you to an entry that includes the details of the file location on the right hand side which reads C:WindowsSystem32TDSSmain.dll. Open the folder C:WindowsSystem32, find and delete TDSSmain.dll. In the event you were unable to find the TDSSmain.dll file in C:WindowsSystem32 because it is hidden, you would need to remove the file using the command prompt del C:WindowsSystem32TDSSmain.dll Repeat the same process until all the entries in the registry starting with TDSS are removed. If you were not able to find TDSSserv.sys inside hidden devices under the device manager, proceed to Step 7. 7. Check ntbtlog.txt for the corrupted file By following the above steps, you will be able to completely remove “Google Redirect”
    • Virus from your internet browser. If you still experience issues, contact online Virus Removal services like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 0 vote s, 0.00 a vg. ra ting (0% sc ore ) Po sted in General | Leave a co mment Remove Ukash Virus Po sted o n August 25, 2013 by Mary Alleyne Ukash Virus is aggressive, repulsive form of ransomware created and designed especially for financial gain. It is a rogue virus that pretends to present itself as the local police and takes the liberty to lock your PC completely, forcing you to remain hostage to its tactics. To be able to free your PC, it demands a fine. Ironically, the fine once paid will still keep your computer hostage. An example of the displayed message is shown below: The reason for its name “Ukash” is the pre-paid system it uses for fine payments called Ukash. The virus emerges under different names of local authorities depending on the region it’s created in. An example of this is: if the computer has an IP address of the United Kingdom, the alert would be under the Metropolitan Police name, while in Germany, it would display the Bundespolizei name and logo. In the Netherlands, it would use the Politie Federal Computer Crime Unit status. Symptoms of the Ukash Virus: Displays a bogus alert alleging illegal computer activity Prevents programs from functioning properly
    • Blocks Internet access Hides system files and folders Some examples of fake messages presented with the Ukash Virus: All activity of this computer has been recorded. If you use a web cam videos and pictures were saved for identification. You can be clearly identified by resolving your IP address and the associated host name. Illegally downloaded material (MP3¢s, Movies or Software) has been located on your computer. Your computer has been locked! This operating system is locked due to the violation of the federal laws of the United States of America! (Article 1, Section8, Clause 8, Article 202; Article 210 of the Criminal Code of U.S.A. provides for a deprivation of liberty for four to twelve years.) Threat of Prosecution Reminder You have been violating Copyright and Related Rights Law (Video, Music, Software) and illegally using or distributing copyrighted content, thus infringing Article 1, Section 8, Clause 8, also known as the Copyright of the Criminal Code of United States of America. Steps to remove the Ukash Virus: 1. During your computer start up process, keep the F8 key pressed on your keyboard until the Windows Advanced Options menu shows up. Then select Safe mode with networking from the list and press ENTER. 2. Log in to the account that is infected with the Ukash Virus. Start your Internet browser and download a legitimate anti-spyware program. Update the anti-spyware software and start a full system scan. Remove all the entries that it detects. If the Ukash Virus virus prevents your system from operating with Safe Mode with Networking, follow these removal instructions: a) Start your computer in Safe Mode with Command Prompt – During your computer start up process, press the F8 key on your keyboard until Windows Advanced Options menu shows up. Then select Safe mode with command prompt from the list and press ENTER. b) When command prompt mode loads type the following: net user removevirus /add and press ENTER.
    • c) Next enter this line: net localgroup administrators removevirus /add and press ENTER. d) Finally type shutdown -r and press ENTER. e) Wait for your computer to restart. Once done, boot your PC in Normal Mode and login to the newly created user account (“removevirus”). This account will allow you to download and install recommended anti-spyware software to eliminate this virus from your computer. f) Download and install recommended anti-spyware software to eliminate this ransomware infection from your compute.: If the newly created user account is also affected by the ransomware infection, perform a System Restore. Start your computer in Safe Mode with Command Prompt. During your computer start up process, press F8 key on your keyboard until Windows Advanced Options menu shows up. Then select Safe mode with command prompt from the list and press ENTER.
    • When command prompt mode loads type the following: cd restore and press ENTER Type this line: rstrui.exe and press ENTER. Click “Next”. Select an available restore point and click “Next” (this will restore your computer’s system to a time before the ransomware infiltrated your PC).
    • Click “Yes”. After restoring your computer to a previous date, scan your PC with recommended anti-spyware software Alternative removal guide: 1. During your computer start up process, press F8 key on your keyboard until Windows Advanced Options menu shows up. Then select Safe mode with command prompt from the list and press ENTER. 2. On the command prompt screen, type explorer and press Enter. 3. In the command prompt type regedit and press Enter. 4. In the registry editor window, navigate to HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWinlogon
    • 5. On the right side of the window, locate “Shell” and right click on it. Click on Modify. This is a path of the rogue execution file. Use this information to navigate to the rogue executable and remove it. 6. Restart your computer, download and install reputed anti-spyware software and perform a full system scan to eliminate any left remnants of the Ukash Virus. If you are unable to access the Internet: 1. Start up your computer in Safe Mode. During the start-up process, press the F8 key on your keyboard until you see the Windows Advanced Option menu. Then select Safe mode with networking from the list. 2. Start Task manager. Press ctrl+alt+del (or ctrl+shift+esc) and End Task the processes of the rogue program. 3. Open Internet explorer, click Tools and select Internet Options. Select Connections, then click LAN settings. If ‘Use a proxy server for your LAN’ is checked, un-check it and press OK. This should allow you to access the Internet. Manual Ukash Virus removal: 1. End these “Computer Locked – Ukash Virus” processes: random.exe 2. Delete these “Computer Locked – Ukash Virus” files: % Temp% <rando m>.exe % StartupFo lder% ctfmo n.lnk By following the above steps, you will be able to completely remove “Ukash Virus” from your internet browser. If you still experience issues, contact online Virus Removal services like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 1 vote , 5.00 a vg. ra ting (97% sc ore ) Po sted in General | Leave a co mment Remove Social Search Toolbar Virus Browser Hijacker Po sted o n August 7, 2013 by Mary Alleyne What is Social Search Toolbar Virus? Social Search Toolbar is a browser hijacker that has similar traits as that of any other malware affiliated with free downloads. Once installed, this hijacker will add the SocialSearchBar Community Toolbar, change your browser homepage to search.conduit.com, and set your default search engine to SocialSearchBar Customized Web Search. You will begin to notice advertisements and sponsored links in your search results. Of course, as is the specialty with every form of malware, the Social Search Toolbar infection is used to impact advertising revenue. Acting in the capacity of a virus, the Social Search Toolbar will exhibit malicious traits and inhibit rootkit-like characteristics to peg into the operating system in order to interrupt user experience and destroy internal system files. Needless to say, you need to always use caution when installing software because often, a software installer includes optional installs, such as this Social Search Toolbar. It’s wise to always opt for the custom installation in order to filter unwanted software and applications. Social Search Toolbar impacts the computer in the following ways 1. Social Search Toolbar virus alters your browser settings. 2. Social Search Toolbar virus modifies your home page and search engine. 3. Social Search Toolbar virus feasts on your online habits. 4. Social Search Toolbar virus acts as a doorway for other computer viruses. 5. Social Search Toolbar virus slows down your PC performance. Social Search Toolbar Virus Screenshot
    • How to Remove Social Search Toolbar Virus from your PC? You can download and install the Social Search Toolbar virus removal tool to automatically, completely and effectively remove this virus, OR You can remove the Social Search Toolbar virus manually. For manual removal instructions, follow these steps: 1. Restart your computer and keep pressing the F8 Key before Windows launches. Use the arrow keys to select the “Safe Mode with Networking” option, and then hit the ENTER Key to continue. 2. Press Ctrl+Alt+Del at the same time to open Windows Task Manager and end the Social Search Toolbar process. 3. Go to the Control Panel from the Start menu and open Folder Options. Click View and then select “Show hidden files and folders” and uncheck “Hide protected operating system files (Recommended)”.
    • Press OK. 4. Press Windows+R together to start your registry. Delete the following registry files. HKCUSOFTWAREMicrosoftWindowsCurrentVersionRun Regedit32 HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionPoliciesSystem “DisableRegedit” = 0 HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun[RANDOM CHARACTERS].exe 5. Delete the following and related system files. %AllUsersProfile%{random} %CommonStartMenu%Programs random %AppData%Protector-[rnd].exe 6. Restart your machine. By following the above steps, you will be able to completely remove “Social Search Toolbar” Virus from your internet browser. If you still experience issues, contact online Virus Removal services like Jupiter Support, who will guide you through the removal of the virus at a low cost of only $29. 1 vote , 5.00 a vg. ra ting (97% sc ore ) Po sted in General | Tagged ho w to remo val so cial search virus, so cial search to o lbar virus, virus to o lbar | Leave a co mment ← Older po sts Copyright © 2011 De zillion LLC. All rights re se rve d. Jupite rS upport.c om is a U.S . re giste re d tra de m a rk a nd the Jupite rS upport.c om de signs a re tra de m a rks of Jupite rS upport.c om . All othe r tra de m a rks a re the prope rty of the ir re spe c tive owne rs. Te rm s & Conditions, Fe a ture s, Pric ing a nd S e rvic e options subje c t to c ha nge without notic e . *Ple a se se e our Te rm s & Conditions for m ore de ta ils. Chat With Tech