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A personal view on knowledge work

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Slides for a guest mini-lecture for the course "Knowledge Management as a Theory and Practice" at Graduate School of Management of St.Petersburg State University, 2 November 2009

Slides for a guest mini-lecture for the course "Knowledge Management as a Theory and Practice" at Graduate School of Management of St.Petersburg State University, 2 November 2009

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  • I suggest to look at (knowledge) work as shaped by at least three different contexts : personal (me as a human being), social (my networks and communities) and organisational (a company I work for). However, in this context personal has to be distinguished from individual and private : Individual means ‘not social’, while I find it important to focus on ‘me’ which has both sides. Knowledge work is a result of individual drawing on social. Private (when you talk about it in a work context) is usually perceived as ‘not work-related’, while knowledge work doesn't stop when a knowledge worker goes home.
  • Personal information management activities, slightly modified from: Barreau, D. K. & Nardi, B. A. (1995). Finding and reminding: file organisation from the desktop. ACM SIGCHI Bulletin, 27(3) , 39-43. doi:10.1145/221296.221307
  • Key tasks of netWORK, "an ongoing process of keeping a personal network in a good repair", from: Nardi, B., Whittaker, S., & Schwarz, H. (2002). NetWORKers and their activity in intensional networks. Computer Supported Cooperative Work , 11(1-2), 205-242. doi:10.1023/A:1015241914483
  • Transcript

    • 1. A personal view on knowledge work Lilia Efimova
    • 2. researching social media knowledge learning changing workplace
    • 3.  
    • 4. What is behind visible outcomes of knowledge work?
    • 5. Artefacts: physical and digital
    • 6. creating organising maintaining retrieving
    • 7. People: individuals, networks, communities
    • 8. building maintaining activating
    • 9. Personal KM
    • 10. PKM making sure that resources are there when you need them
    • 11. Questions? Slides and links blog.mathemagenic.com/2009/11/02/pkm

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