Master Sun Drona Training Services


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Master Sun Drona Training Services

  1. 1. Master Sun Drona’s Training Programmes <ul><ul><ul><li>Master Sun Drona is a Capability Building Division of Master Sun Consulting for </li></ul></ul></ul><ul><ul><ul><li>improving individual, team & organizational performance </li></ul></ul></ul>
  2. 2. Master Sun Drona Difference <ul><li>We focus on programmes that improve performance </li></ul><ul><li>We strongly believe in ‘Involve me, I Learn’ as an approach to stimulate adult learning </li></ul><ul><li>We are accountable </li></ul><ul><ul><ul><li>For long term programme, we are open to taking part of our fees based on achievement of outcomes </li></ul></ul></ul><ul><li>We work at all levels of the organization </li></ul><ul><ul><ul><li>Senior management to field staff. CEO to Entry Level </li></ul></ul></ul><ul><li>We have a robust & execution focused methodology </li></ul><ul><ul><ul><li>Cutting edge principles from change management, TQM & performance management </li></ul></ul></ul><ul><li>We work on creating enduring relationships with our clients </li></ul><ul><ul><ul><li>Our relationships with some of the clients stretch for years </li></ul></ul></ul>
  3. 3. Services Description Time Terms Training Programmes <ul><li>Soft Skills like Communication Skills, Team Building , Presentation Skills, Problem Solving, Negotiation Skills Decision Making, Six Thinking Hats </li></ul><ul><li>Functional Skills : Sales Management, Project Management ,Retail Management , Production Planning, Process Management </li></ul>2 Days & Above Fixed Fees Consulting Programmes <ul><li>Design & Implementation of Balanced Scorecard </li></ul><ul><li>Competency Mapping & Measurement Programme </li></ul><ul><li>Six Sigma programme </li></ul><ul><li>Business Process Re-engineering </li></ul><ul><li>Strategic Planning & Organizational Design </li></ul><ul><li>Productivity Management using concepts like Man-Loading </li></ul><ul><li>Attitude & Capability Measurement Studies </li></ul>1 Month & Above Fixed Fee + Success Fee ( for projects above 3 months)
  4. 4. Training Programmes of Master Sun Drona
  5. 5. Involve me , I Learn
  6. 6. Case: Train the Trainer on Cross Selling & Up Selling <ul><li>Client </li></ul><ul><ul><li>Leading Movie Exhibition Company </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To improve skills of property managers to train their staff on cross selling and up selling in concession and ticket selling </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Middle management </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><li>Principles of making effective training presentation </li></ul></ul><ul><ul><li>Principles of coaching and mentoring </li></ul></ul><ul><ul><li>Principles of cross selling and up selling </li></ul></ul><ul><ul><li>Module inputs & preparation </li></ul></ul><ul><ul><li>Module administration by participants </li></ul></ul><ul><ul><li>Property managers achieved the targets for training man-days after the programme </li></ul></ul><ul><ul><li>Sales in certain properties showed an increase </li></ul></ul>
  7. 7. Case: Introduction to Negotiation Skills <ul><li>Client </li></ul><ul><ul><li>Reputed Manufacturer of Automation Systems </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To improve the negotiation skills of CEO, Sales heads and Sales managers </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Top & Senior Management </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><li>Using extensive case studies, role plays and exercises the following topics were covered </li></ul></ul><ul><ul><ul><li>Meaning of Negotiation </li></ul></ul></ul><ul><ul><ul><li>Successful Negotiation/Negotiator </li></ul></ul></ul><ul><ul><ul><li>Your Style of Negotiating </li></ul></ul></ul><ul><ul><ul><li>Process of Negotiation : Preparation </li></ul></ul></ul><ul><ul><ul><li>Process of Negotiation : Opening </li></ul></ul></ul><ul><ul><ul><li>Process of Negotiation : Bargaining </li></ul></ul></ul><ul><ul><ul><li>Process of Negotiation : Closing </li></ul></ul></ul><ul><ul><ul><li>Common Negotiation Problems </li></ul></ul></ul><ul><ul><li>Participants became conscious of position based selling rather than price based selling </li></ul></ul><ul><ul><li>Salesman from other nationalities became alive to Indian styles of negotiations </li></ul></ul>
  8. 8. Case: Applied Communication <ul><li>Client </li></ul><ul><ul><li>Leading Telecom Solutions Company </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To improve individual’s communication with offshore clients, interpersonal communication & communication within teams </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Junior & Middle Management </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><li>Improving Meeting Effectiveness using Six Thinking Hats </li></ul></ul><ul><ul><li>Improving Feedback & Self Disclosure using Johari Window </li></ul></ul><ul><ul><li>Improving Negotiation & Conflict Management Skills using Thomas Kilman Instrument </li></ul></ul><ul><ul><li>Improving Presentation Skills using insights from theatre, cinema, business consulting, investment banking & sales </li></ul></ul><ul><ul><li>Increasing Email & Telephone Skills </li></ul></ul><ul><ul><li>Creating a good first impression </li></ul></ul><ul><ul><li>More than 85% participants felt that the programme was very useful </li></ul></ul>
  9. 9. Case: Business & Entrepreneurship Management <ul><li>Client </li></ul><ul><ul><li>Fast Growing & Reputed Travel Company </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To improve the business management and entrepreneurial skills of its franchisees </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Franchisees and Franchisee Managers </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><li>Using extensive case studies, role plays and exercises the following topics were covered </li></ul></ul><ul><ul><ul><li>Basics of Travel Business </li></ul></ul></ul><ul><ul><ul><li>Retail Management </li></ul></ul></ul><ul><ul><ul><li>Selling to Corporate Sector </li></ul></ul></ul><ul><ul><ul><li>Finance Management </li></ul></ul></ul><ul><ul><ul><li>Recruiting & Performance management </li></ul></ul></ul><ul><ul><ul><li>Marketing Launch & Programmes </li></ul></ul></ul><ul><ul><li>The programme resulted in easier business takeoff, reduced the number of escalations etc. </li></ul></ul>
  10. 10. Case: Presentation Skills <ul><li>Client </li></ul><ul><ul><li>Leading IT Solutions Company </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To improve skills of senior consultants and project managers to make effective presentations to clients </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Junior & Middle Management </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><li>Principles of making effective training presentation </li></ul></ul><ul><ul><li>Principles of coaching and mentoring </li></ul></ul><ul><ul><li>Principles of cross selling and up selling </li></ul></ul><ul><ul><li>Module inputs & preparation </li></ul></ul><ul><ul><li>Module administration by participants </li></ul></ul>
  11. 11. Case : Problem Solving , Decision Making <ul><li>Client </li></ul><ul><ul><li>Leading Hotel Chain </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To increase creativity & innovation in problem solving & objectivity in decision making </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Middle & Senior Management </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><li>Six Hat Thinking for Problem Solving </li></ul></ul><ul><ul><ul><li>Usage and advantage of Six Hats </li></ul></ul></ul><ul><ul><ul><li>Focus on optimism and the value of being a devil’s advocate </li></ul></ul></ul><ul><ul><ul><li>Thinking outside the box </li></ul></ul></ul><ul><ul><ul><li>Objective thinking & managing with numbers </li></ul></ul></ul><ul><ul><ul><li>Usage of Six Hat to improve meeting effectiveness </li></ul></ul></ul><ul><ul><li>Even Swaps </li></ul></ul><ul><ul><ul><li>Technique for comparing apples and oranges by putting weights and assigning values in decision making </li></ul></ul></ul>
  12. 12. Case: Team Building <ul><li>Client </li></ul><ul><ul><li>Fast Growing IT Software Company </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To increase goal alignment, feedback and promote opportunities for across silos interaction </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Full Company, All Levels of Management </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><li>Exercises to discuss the culture and facilitate the goal alignment of the company </li></ul></ul><ul><ul><li>Innovative ‘ Love & Hate Auction’ to generate feedback on company’s biggest strengths & weaknesses </li></ul></ul><ul><ul><li>Team Problem Solving using games like Building the Longest Bridge, Break the Egg etc. </li></ul></ul><ul><ul><li>Exercises emphasizing on breaking the silos like cooperation squares etc. </li></ul></ul><ul><ul><li>Fun filled team games </li></ul></ul><ul><ul><li>Whenever the company needs to build team spirit & have a team building session, they come back to us </li></ul></ul>
  13. 13. Case: Managerial Effectiveness <ul><li>Client </li></ul><ul><ul><li>Leading steel products making company in South India </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To improve the effectiveness of its managers through improved management of people, time & resources </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Middle & Senior Management </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><ul><li>Define parameters of managerial effectiveness </li></ul></ul></ul><ul><ul><ul><li>Acquire skills for soliciting feedback </li></ul></ul></ul><ul><ul><ul><li>Formulate performance objectives in a SMART manner </li></ul></ul></ul><ul><ul><ul><li>Prepare & implement foolproof plan to achieve results </li></ul></ul></ul><ul><ul><ul><li>Prioritization & time management </li></ul></ul></ul><ul><ul><ul><li>Improve systemic thinking & process orientation </li></ul></ul></ul><ul><ul><ul><li>Develop sensitivity towards others </li></ul></ul></ul><ul><ul><ul><li>Manage & monitor performance </li></ul></ul></ul>
  14. 14. Case: From Selling to Consulting <ul><li>Client </li></ul><ul><ul><li>Reputed travel company </li></ul></ul><ul><li>Objective </li></ul><ul><ul><li>To improve the effectiveness of its managers through improved management of people, time & resources </li></ul></ul><ul><li>Target </li></ul><ul><ul><li>Sales Managers </li></ul></ul><ul><li>Highlights of Programme </li></ul><ul><ul><ul><li>Sell long-term relationships rather than low bids </li></ul></ul></ul><ul><ul><ul><li>Selling opportunities/solutions instead of products/service </li></ul></ul></ul><ul><ul><ul><li>Selling as problem solving </li></ul></ul></ul><ul><ul><ul><li>How to Graduate to an Adviser from a Supplier </li></ul></ul></ul><ul><ul><ul><li>Value clarification & role of integrity in building trust </li></ul></ul></ul><ul><ul><ul><li>Need to be a jack of some trades & master of some </li></ul></ul></ul><ul><ul><ul><li>Emphasize the importance of empathy & listening to kick start an advisory relationship </li></ul></ul></ul><ul><ul><ul><li>Understanding your own selling style & leveraging it in various situations </li></ul></ul></ul><ul><ul><ul><li>Adapting to different customer styles for an effective face-to-face relationship selling </li></ul></ul></ul><ul><ul><ul><li>Work with the needs of different styles of buyers in order to build strong relationships </li></ul></ul></ul>
  15. 15. Our Associates in Leadership Programmes <ul><li>JeMM,based at Montreal, Quebec Canada is a team of qualified and professional training specialists </li></ul><ul><li>Training solutions for financial institutions, as well as telecommunication, utilities, manufacturing and public sector organizations. </li></ul><ul><li>JeMM have worked with a diverse clientele, ranging from front line employees to executives, at locations across Canada, the United States, the Caribbean, Europe and Asia. </li></ul>
  16. 16. Consulting Process Sustainable Strategy Strategic Direction Executable Strategy Fine-tuned Strategy Output Institutionalization of the process Identification & definition of areas of improvement Development of solution and testing Implementation of solution across all units Activity Challenges the assumption that Strategy comes first, Execution Later Stage Health Check Plan & Pilot Rollout Institutionalization
  17. 17. Master Sun Consulting : Some of the Current Projects <ul><li>Client : Asset Management & Investment Banking Firm, Sydney </li></ul><ul><ul><ul><li>Master Sun Value Add: Marketing ,Sales & Deal Execution Support for FDI in Real Estate Projects </li></ul></ul></ul><ul><ul><ul><ul><li>Creating a sizable deal flow of FDI complaint projects for fund raising </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Preliminary evaluation of projects for viability. Sales support for the project till contract signoff </li></ul></ul></ul></ul><ul><ul><ul><li>Market & Feasibility Analysis for clients like the Tata Group </li></ul></ul></ul><ul><li>Client : Top 5 Welding Products & Steel Products Company, South India </li></ul><ul><ul><ul><li>Master Sun Value Add : Business Transformation - Strategy Execution Programme </li></ul></ul></ul><ul><ul><ul><ul><li>Building strategy, skills & implementation support in Sales & Distribution, Manufacturing, Brand Management & HR </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Development of diverse business & product streams </li></ul></ul></ul></ul><ul><ul><ul><ul><li>5 fold increase in turnover since the last three years </li></ul></ul></ul></ul><ul><li>Client : Top 5 Movie Exhibition Company, Mumbai </li></ul><ul><ul><ul><li>Master Sun Value Add : Driving a Training & Development Programme targeted to drive better performance management, higher cross-selling & up-selling , better customer service </li></ul></ul></ul><ul><li>Client : Top 5 Travel Company, Mumbai </li></ul><ul><ul><ul><li>Master Sun Value Add: Franchising & Retail Channel Creation & Management </li></ul></ul></ul><ul><ul><ul><li>Setting up & managing the franchising channel . Preliminary evaluation of projects for viability </li></ul></ul></ul><ul><ul><ul><li>Currently ranks as Top 20 Franchising Opportunities according to the Franchising India magazine </li></ul></ul></ul>
  18. 18. Master Sun Projects: Large & Medium Cap Companies
  19. 19. For Consulting Services And/Or More Information on Training , Please Get in Touch [email_address] Sarvajeet : +91 9920803060 Jasravee : +91 9892301590 Office :+91 22 65209702