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Kevin kan- the 11th annual Human Factors IUW 2010

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    Kevin kan- the 11th annual Human Factors IUW 2010 Kevin kan- the 11th annual Human Factors IUW 2010 Presentation Transcript

    • Designing for trust in an automated decision aid using the abstraction-decomposition space
      Kevin Kan, M.A.Sc. candidate
      kan@mie.utoronto.ca
      Supervisor: Prof. Greg Jamieson
      November 13, 2010
    • Human-automation interaction
      Automation is often designed and introduced without considering how it will be used
      Users may reject or overuse the automation
      Trust guides automation use; the goal is to have appropriate trust
      Appropriateness of trust is relative to automation capability
      2
    • Basis of trust: communicating automation capability
      Communicate automation capability to influence trust
      2 dimensions to capability information:
      How do we gather specific information requirements to inform interface design for a decision aid?
      3
    • Abstraction-decomposition space (ADS)
      4
      Contains->
      ←Is a part of
      Why?

      What?

      How?
    • ADS as a description of automation capability
      5
    • Intelligent Drinking Water Monitoring System (IDWMS)
      Sensor sites distributed throughout a water distribution network
      Data acquired and processed to support water monitoring
      A limited set of sensors means that operators must trust the aid appropriately
      6
    • ADS of the IDWMS capabilities
      7
    • ADS of the IDWMS capabilities
      8
    • Conclusion
      There is a need to design for appropriate trust in automated systems in order to encourage appropriate use
      We can use the ADS to gather specific information requirements that describe the capabilities of a decision aid
      … but what is the appropriate format for displaying the identified information requirements?
      9
    • Questions?
      Thank you!
      Kevin Kan
      kan@mie.utoronto.ca
      10