Syeda Farhana Shirin Id#062681056


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Syeda Farhana Shirin Id#062681056

  1. 1. ETE 605 IP Telephony Assignment on: IP telephony solutions for banking. Prepared For Dr. Mashiur Rahman Syeda Farhana Shirin ID: 062 681 056 Section: 1 North South University
  2. 2. What is Bank? A banker or bank is a financial institution that acts as a payment agent for customers, and borrows and lends money. In some countries such as Germany and Japan banks are the primary owners of industrial corporations while in other countries such as the United States banks are prohibited from owning non-financial companies. The first modern bank was founded in Italy in Genoa in 1406, its name was Banco di San Giorgio (Bank of St. George). Banks act as payment agents by conducting checking or current accounts for customers, paying cheques drawn by customers on the bank, and collecting cheques deposited to customers' current accounts. Banks also enable customer payments via other payment methods such as telegraphic transfer, EFTPOS, and ATM. Banks borrow money by accepting funds deposited on current account, accepting term deposits and by issuing debt securities such as banknotes and bonds. Banks lend money by making advances to customers on current account, by making installment loans, and by investing in marketable debt securities and other forms of lending. Banks provide almost all payment services, and a bank account is considered indispensable by most businesses, individuals and governments. Non-banks that provide payment services such as remittance companies are not normally considered an adequate substitute for having a bank account. Banks borrow most funds borrowed from households and non-financial businesses, and lend most funds lent to households and non-financial businesses, but non-bank lenders provide a significant and in many cases adequate substitute for bank loans, and money market funds, cash management trusts and other non-bank financial institutions in many cases provide an adequate substitute to banks for lending savings to. He definition of a bank varies from country to country. Under English law, a bank is defined as a person who carries on the business of banking, which is specified as:[1] • conducting current accounts for his customers • paying cheques drawn on a him, and • collecting cheques for his customers. In most English common law jurisdictions there is a Bills of Exchange Act that codifies the law in relation to negotiable instruments, including cheques, and this Act contains a statutory definition of the term banker: banker includes a body of persons, whether incorporated or not, who carry on the business of banking' (Section 2, Interpretation). Although this definition seems circular, it is actually functional, because it ensures tha
  3. 3. the legal basis for bank transactions such as cheques do not depend on how the bank is organized or regulated. Team members can now see when their colleagues are on the phone or in a meeting via a simple interface, making it easier to transfer phone calls to the right people at the right time; this saves time for staff and helps Sydbank deal with customer enquiries quickly and effectively, improving service levels. What is IP telephony? IP Telephony or Internet Protocol Telephony is the transmission of voice signals over the Internet, wide area network (WAN), or local area network (LAN). IP Telephony uses voice-over-IP to break down voice transmissions into packets of data and transmitting them across a network. IP Telephony Solution helps Peruvian Banking institution save money Improve efficiency . We can provide IP Telephony solution for banking 1) PBX Service 2) Call center 3) Teleconferencing 4) Video conferencing. What is an IP-PBX? An IP-PBX is a customer premises business phone system that manages telephones throughout the enterprise and acts as a gateway to both voice and data networks. An IP-PBX allows you to place calls using a network instead of standard telephone infrastructure. Telephones can be connected to the IP-PBX via the network and calls can be routed via the network instead of the standard public switched telephoneMacquarie Assist is the single point of contact for all faults, service and support requests and moves, additions and changes to ALL services. We are unique in the Australian telecommunications market in providing a single, accountable, trained consultant to analyse and assist you through to resolution with any query you What is Voice-over-IP? Voice-over-Internet-Protocol or Voice-over-IP or VoIP allows one to send a voice transmission via a network instead of the standard telephone infrastructure. Calls can be routed via the Internet, wide area network (WAN), or local area network (LAN).
  4. 4. VoIP PABX - Simplicity and Flexibility Macquarie Telecom's Managed PABX and business VoIP (IP Telephony) solutions offer a simple rental option with no requirement for capital expenditure or expertise in the selection of the appropriate solution. It enables easy budgeting, no capital outlay and simple and efficient approval processes. Macquarie Telecom assumes 100% of the risk of configuration, obsolescence and suitability over a 3- or 5-year period. This is a very cost- effective and low-risk solution as compared to keeping up with technology in-house, particularly over multiple sites, various standard operating environments and call centres. Macquarie Telecom Business VoIP and IP Telephony solutions implement only leading vendor products including Avaya, Alcatel & Ericsson IP enabled systems & handsets. Reduction of PABX and Business VoIP administration By choosing a Macquarie Telecom Managed IP solution, you are able to outsource the running of your PABX, IP telephony and Business VoIP systems to an experienced VoIP provider. This enables your administrative functions to focus on core business activity and contribute to the overall success of your business. Telrex provides VoIP call center recording software for small and medium call centers. In today’s call center, recording telephone activity is not only essential for dispute resolution, agent training, and meeting legal obligations; in many call centers, applications such as Telrex’s CallRex call center recording drives VoIP adoption! CallRex call center recording suite of solutions also allow call centers to record and monitor agent computer activity and score recorded calls for agent coaching. Telrex provides VoIP call center recording software for small and medium call centers. In today’s call center, recording telephone activity is not only essential for dispute resolution, agent training, and meeting legal obligations; in many call centers, applications such as Telrex’s CallRex call center recording drives VoIP adoption! CallRex call center recording suite of solutions also allow call centers to record and monitor agent computer activity and score recorded calls for agent coaching. Call Centers Call Center
  5. 5. Hosted call center software gives customer-facing organizations the opportunity to better serve clients without having to make huge upfront investments. The need for streamlined, easy-to-manage call center systems is what led Contactual to develop its OnDemand Contact Center solution. This call center software solution ties together all customer communication channels (phone, e- mail, Web chat, voicemail) and provides a variety of metrics and productivity tools. Learn more about how call center software can form the foundation of successful customer interactions here on the Call Center channel. • Achieve rapid time to value by deploying your virtual call center agents with only a browser, an internet connection and a phone. • Reduce costs by tapping into lower cost labor pools. • Improve agent productivity by routing each interaction to the right agent, right away. • Eliminate customer frustration by providing virtual call center agents a unified view of the customer’s contact record, purchase and interaction history. Why call centers use call recording: • Call centers in regulated industries have a legal obligation to record calls • All customer interactions must be monitored and recorded • Recorded calls are critical for resolving customer disputes • Protect confidential customer information • Recorded calls are required for training and coaching Call Center Trends: Integration Integrating CRM and communications into a single application is one way call centers can maximize their achievement of best practices. Call Center Trends: Home Agents One of the hottest trends in the call center market today is home agents. Introducing the Call Center A call center is a centralized office where a large volume of customer interaction phone calls are made and THE ATLAS VoIP MEDIA IP PBX The ATLAS family of IP PBX’s, SIP phones and systems are the latest product offering from ATLAS TELECOM. Established in 1988, ATLAS TELECOM has designed and manufactured world-class communications systems for business and the lodging industry.
  6. 6. These products are currently serving nearly two-hundred thousand businesses, with over two million telephone connections, processing millions of calls every day. THE ATLAS VoIP MEDIA IP PBX Is a fully featured, highly flexible IP PBX very competitive from 30 to 900 users, can support 4 T1/Pri cards and multiple FXO’s and FXS’s. Learn More>> THE ATLAS E-SERIES IP PBX IP PBX Channel Atlas Telecom is a leading provider telecommunication and voice processing focusing on implementing VoIP and IP solutions, all based on the newest SIP standards and SIP compliance, for business. Atlas Telecom’s products are designed, and manufactured using the latest and most reliable technology available. Learn all about Atlas Telecom and its services right here on the IP PBX Channel. What is a video conference? Face-to-face meetings are vital to success. Video conferencing ensures that people are communicating at their very best with colleagues, customers, and friends, regardless of their location. HearMe's video conferencing services will improve the way you work, communicate, and manage your business and personal relationships. When properly implemented, video conferencing provides value to businesses by allowing people to meet without the inconveniences and costs that come with travel. Corporations, government organizations, freelancers, schools and health care professionals are using desktop video conferencing for many applications including training, product development, customer service, board meetings, and interviewing. Teleconference solution What is Teleconference solution?
  7. 7. A Teleconference solution provides the capability for three or more individuals to communicate through the phone at the same time. Listed below are some of the definitions of teleconferencing system is used for that I could find. • Teleconference solution provides a two-way electronic communication between two or more groups in separate locations via audio, video, and/or computer systems. • video or audio conferences conducted over telecommunications channels such as telephone lines, local area networks, and the Internet is also defined as teleconferencing. • Interactive electronic communication between two or more people at two or more sites, which make use of voice, video, and/or data transmission systems. • Technology that permits individuals to participate in regional, national or worldwide meetings without actually leaving their local area; the live transmission of video or audio signals. • At its simplest, a teleconference system can be an audio conference with one or both ends of the conference sharing a speaker phone. With considerably more equipment and special arrangements, a teleconference can be a conference, called a videoconference, in which the participants can see still or video images of each other. • ("long distance" conferencing) describes meetings at a distance using electronic means such as satellite, telephone, Internet, radio etc. in which participants have direct visual or aural contact. • Two or more people who are geographically distant having a meeting of some sort across a telecommunications link. Includes audio conferencing, video conferencing, and or data conferencing. • The use of electronic channels to facilitate real-time communication among groups of people at two or more locations. Teleconferencing system is a generic term that refers to a variety of technologies and applications including audio- conferencing , audio-graphics, video-conferencing, business television and distance learning or distance education. • The use of teleconferencing system to conduct a seminar, to meet, to sell, to manage, to plan etc • A meeting between people at two or more locations who can communicate by audio and/or visual devices often via telephone and/or closed-circuit television. Also see videoconferencing. • Teleconference is any form of communication, comprising at least an audio stream, between spatially distant participants in a meeting. Indosoft provides Teleconference solution to conferencing service providers and enterprises. Teleconference solution Typical installation scenarios
  8. 8. • Coexist with your existing systems and connect to your T1/E1 terminations as well as VoIP • Install our system for new services or for self service model. • SIP terminations for Voice over IP and interface directly to TDM network using T1/E1 or DS3 interfaces • Scale out to multiple conference bridges creating a load balanced conferencing farm and still be able to span a single conference across bridges For more information on Teleconference solution, Teleconference System, Teleconferencing Bridge, Teleconferencing Equipment, Conferencing internet Voip, Conferencing software, Conferencing solution and Phone conferencing , please visit the following links: We believe our Teleconferencing Bridge provides all the features required for your audio conferencing requirements. If you have a unique feature request that you can't find included with our product, please contact us. It may currently be in development, or we may be able to quickly develop it for you. • Various types of conferences • Many conversation modes • Intuitive web-based interface for organizer and operator • Extensive security features • Dial out conferencing • Call recording and playback ? web, phone, streaming • Sub conferencing • Billing and reporting • Moderator touch-tone control • Participant touch-tone commands • Customizable message greetings • Manage multiple enterprises from a single interface • Flexible PIN assignments for different enterprise customers Various types of conferences, can be setup using our solution based on your requirements Reservation-less
  9. 9. A pre-defined conference ID and/or PIN with no expiry allows the organizer and participants to conference when required. Meetings can occur at any time using an established dial-in number and access code Reserved or Scheduled conferences The Conference organizer or Conferencing Service Provider can schedule a conference, send invitation emails to participants and have them register for the call On-the-Fly Conference All participants who call in to an established dial-in number and enter the same PIN are connected together. Using this service connection occurs instantly and anonymously without any account setup. ?Ad hoc? conference Instantly starts a conference call by dialing out to someone ? additional participants can be easily added as required, participants are provided the invitation over the phone and have the option to agree or decline to join the conference invitation. This is also used in highly secure instances where the organizer knows who to call and bring into the conference. Operator Assisted or Attended Conference Useful in large or high profile events. Conference service providers can set up conferences where they help participants access the conference, start proceedings, initiate Q&A sessions, monitor calls and respond to requests. Various conferencing modes are available, designed for specific situations Conversation Mode Everyone participating in the conference has the ability to communicate. This is the mode most commonly used in small conferences and meetings Presentation Mode or Lecture Mode The organizer of the conference or their designate will be able to communicate - all others will be in listening mode and muted. Question and Answer Mode
  10. 10. The participants ask questions by raising their ?virtual? hand by using keypad commands and are put in a queue for asking questions. Polling Mode During a conference, if you need a poll to be conducted, the questions can be submitted and the participants can use their keypad to vote. The results are then tabulated and the count(s) made available. Intuitive web-based interface for organizer and operator The web-based interface has been designed with ease of use in mind. The interface is task-oriented with separate web pages for scheduling calls, viewing upcoming and past calls, etc. Access to this web-based Interface is with a user name and password, preventing unauthorized use of the system. Web-based real time control and management for the moderator • Uses the web-based interface for point-and-click management of conferences. Fully manages the moderator's conference for scheduling, changing and managing the • e-mailing of invitations to participants. • Steps through a scheduling wizard to select type of conference, time, date, IDs, PINs, and passwords. • Imports phone number and e-mail address details from Microsoft Outlook¨ into your contacts database. • Automatically sends conference notifications with all details to participants. • Allows participants to pre-register online for the conference once they receive the invitation. The moderator can view the registration details. • Can automatically populates Outlook or other calendar applications with complete conference information. • Schedules regularly recurring conferences • Provides Reporting for Call Record History Provides monitoring of active conferences through the dashboard, and provides full control to: • Mute/Un-mute Participants, to ensure no distractions • Disconnect any or all participants • Dial Out to add participants
  11. 11. • Grant/ Revoke Administration privileges to participants during the conference Display Caller ID of participants on call dashboard • Start and Stop Recording • Lock/Unlock Conference, thereby preventing unwanted guests from entering • Create Sub-conferences on-the-fly Web-based real time control for the Conference Operator: • Lists all the accounts and moderators, and adds, deletes disables/enables or modifies their details • Provides access to all log data (user and system data) • Views lines and disconnects any that are not disconnected properly • Lists all Active and Scheduled conferences in the system • Can carry out all activities on behalf of a moderator • Displays the number of ports currently in use • Displays and exports conferencing statistics and usage reports • Sets dial-out permissions and department codes on an account basis • Sets a port utilization alert that notifies administrators when the system is nearing capacity • Provides Extensive Reporting Features Monitors telephony span and channel status • Monitors system capacity in real-time including: peak and average port utilization, total system port minutes used and utilization of specific T1s • Transfers Participants into and out of conference • Merges Conferences • Monitors conference lines for audio quality • Extensive Security Features • Specify the type of entry announcements ? none, beep, name option for participants to record name and play back when joining the conference • Remove uninvited guests - checking their Caller ID and disconnecting their line • Separate moderator and participant access PINs Video conferencing Video conferencing is a real time audio/visual link with two or more locations, using an ISDN or IP connection which enables voice, video and data transmission. Video conferencing is a real time audio/visual link with two or more locations, using an ISDN or IP connection which enables voice, video and data transmission.
  12. 12. You can use video conferencing to: 1. Hold meetings and presentations 2. Conduct recruitment interviews 3. Educate and train staff 4. Launch new products 5. Share and work on documents and files simultaneously Video conferencing is fast becoming the meeting method of choice Team members can now see when their colleagues are on the phone or in a meeting via a simple interface, making it easier to transfer phone calls to the right people at the right time; this saves time for staff and helps Sydbank deal with customer enquiries quickly and effectively, improving service levels. Using converged small business systems Bank is now more responsive and accessible than ever to its customers. Bank personnel more rapidly complete loan, mortgage, account, and other transactions using their Metavante applications without the network slowing down the processes. Employees now transfer customer calls to colleagues with push-button simplicity, enhancing the bank's personalized approach to customer relations. the bank's These reliable, easily deployed switches offer 26 ports of 10/100 desktop connectivity with Gigabit links to the branch's server farm. The switches ensure uptime with features such as Rapid Spanning Tree Protocol, link aggregation for the 10/100/1000 uplink ports and a redundant power option, which boast the same features and ease of deployment as the Switch 4226Ts, but with 48 autosensing 10/100 ports. "Having dealt with unmanaged switches for so long, the 3Com Switch 4200 family of switches is a godsend," said Bray. "We're getting added features, speed, and throughput at a cost not much higher than non-managed devices. Our branches benefit from increased uptime thanks to our ability to manage and administer the switches remotely. The 3Com switches are a real time and cost saver for our IT staff." Employees routinely meet in the branch conference rooms, either with
  13. 13. customers or each other. The meetings often require multiple network connections to access the Internet or customer account information. each conference room to ensure enough network ports. The unmanaged "in-the- wall" 10/100 switches quadruple LAN connections without the cost and hassle of pulling additional wiring. Each employee has voice mail, which was not supported by the previous PBX systems. Using standards-based interfaces, the NBX system also allows employees to view and listen to voice mail from their Outlook email system, enabling staff to respond more rapidly to customer contacts. Members of the tax and accounting team routinely save voice mails as a file in a client record. Reference: