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Self-Service e-Ticketing on Self-Print and Mobile - given at Travel2020
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Self-Service e-Ticketing on Self-Print and Mobile - given at Travel2020


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A talk on barcode self-print and mobile phone ticketing, given by Masabi CEO Ben Whitaker at London's Travel2020 show in September 2010.

A talk on barcode self-print and mobile phone ticketing, given by Masabi CEO Ben Whitaker at London's Travel2020 show in September 2010.

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  • We’re using on-screen barcodes to show the ticket values for reading by automatic gates, or checking by the train guards who carry hand-held scanners.The ticket code can be transferred to the NFC element on compatible phones (like this nokia 6131) but this handset is the only mainstream GSM handset with NFC and we’ve not heard of others in the pipeline.Even when NFC services become mainstream, you will still need a secure interface to purchase entitlements, before they get transferred to the NFC element.
  • This is circa end 2008 – since then, there are many more on left and one more on right. None on right have operator subsidies.Nokia are the most pro-active NFC handset manufacturer.
  • [The screenshots above are animated, to show useful UI widgets helping the user to select from large lists, or input Credit Card numbers correctly]WAP and WEB services are Thin Clients ; good when you have a reliable, low latency connection. Mobile is not like that. – inside buildings, moving vehicles and in remote locations: connections are often dropped or unavailable.Mobile Java allows us to build FAT clients, and not just glorified mini-browsers!Applications should provide most of the interaction while OFF-LINE and then only require an occasional connection at the end to make transactions, or get updates.e.g. you should be able to review your bank account and create new payment instructions while on the metro, not only when stood still in good Here are screenshots showing how you can quickly select one station from a list hundreds long, and also how to perform local validation of credit card numbers before sending to reduce the number of unecessary network connectionsSMS Failover:Many users (more than half, we reckon) cannot make network connections from Java using WAP, because they need to switch to the correct INTERNET settings. To provide these users with an out-of-the-box instant purchase, the application can automatically detect the lack of functioning GPRS and switch to encrypted SMS instead.
  • Credit Card details entered just once into the application.Users have said “easier to use the mobile purchase than web purchase” because of quick, optimised workflow.
  • Transcript

    • 1. Self-Service & eTicketing
      on Self-Print and Mobile
    • 2. Who are Masabi?
      • Masabi build mobile ticketing solutions
      • 3. Founded 2002
      • 4. Award winning and certified security
      • 5. Ticket sales and delivery from mobile handsets
      • 6. Projects:
      Mobile tickets for:
      Developed the UK’s RSP6 barcode ticketing standard
    • 7. eTicketing
    • 8. Why introduce eTicking?
      TOC Incentives:
      Reduce cost of sales
      Capex and Opex on people and machines
      Reduce queues
      Gather more customer Data
      Encourage modal shift through down-sell
      Enable new product types
      Increase revenue through up-sell and cross-sell
      Customer Incentives:
      Avoid the pain of queues – catch the train
      Cheaper Tickets, such as Advanced
    • 9. UK Rail eTicket Types
      Contactless NFC
      ITSO National Smart-Card
      Season and Concessionary passes
      Self-Print Barcode
      Web Purchases
      Mobile NFC
      Walk-up, Advanced
      & all other tickets
      Mobile Barcode
      Walk-up, Advanced
      & all other tickets
    • 10. NFC – Not Today
    • 11. Technology Warning!
      Just because you cando something with new technology –
      Does not mean customers will adopt
      Does not mean that companies will make money from it
    • 12. User Adoption of “new”?
      Normal people only try a new technology to do something…
      …if the old way of doing it is painful enough to make them try.
      At that moment: offer them a better way.
    • 13.
    • 14. Mobile Ticket Sales
    • 15. Mobile Purchase Workflow
      Human readable
      and scannable tickets
      ToD pickup option for routes not accepting Barcode yet
    • 16. Mobile Barcode Tickets
      Any phone with MMS always has WAP
      SMS-pictures not big enough for RSP
      Compromise between text and barcode
      Re-sizing can be an issue
      DRM not always supported
      Smart Application
      Full-screen, no re-sizing issues
      Text and barcode separate
      Application organises tickets
    • 17. Usability of Mobile Apps
      • Still useful without a reliable data connection (unlike WAP)
      • 18. Optimised data entry
      • 19. Catch mistakes before networking
      • 20. Journey and Payment Card reuse
      • 21. SMS failover from GPRS
      • 22. Avoid settings, reception & roaming problems
      • 23. Cheaper + faster for the user
      • 24. Send only the data
      • 25. Flat rate data is still not common
    • Walk-up First Purchase
    • 26. Repeat Purchase
    • 27. Key Usability Points
      No sign-up process!
      no usernames
      no passwords
      Mostly off-line interface, SMS backup
      Fast repeated regular purchases
      Full screen barcodes for fast scanning
    • 28. Barcodes andScanning Infrastructure
    • 29. UK Rail Barcode Ticket Standard
      RSPS3001 Approved in December 2008as the UK standard for self print and mobile barcode rail ticketing
    • 30. Shared Barcode Standard
      Public and open security
      Based on standard SSL certificates
      Each TOC generates and sign tickets with their own private key
      Scanners only contain list of TOC public keys to scan and validate
      Decentralised system
      robust and can operate off-line
      cheap to implement and use
      Share self-print and mobile barcodes between Operators and 3rd party retailers
      Integrate with standard EPOS
    • 31. Flexible Ticket Data
      More free space for single TOC products and extra entitlements“Includes free cup of Costa Coffee and 2 Adults entry to Disneyland”
      Cross sale opportunities can finally make the ticket sales channel work harder, and release more revenue from the whole journey
    • 32. Soft Scanner Rollout
    • 33. Barcode Suppliers
      Masabi work with established Systems Integrators and suppliers to ensure that innovative barcode services are delivered with industrial scalability and reliability
    • 34. How to Rollout Barcode?
      Ask your Web ticket sales system provider to enable barcode ticketing, controlled by route and ticket type
      Brief revenue enforcement staff on how to perform visual inspection of e-Tickets
      Advertise it (in stations next to queues best)
      Gradually add scanners and gate scanners as each route experiences more adoption of eTickets
    • 35. Capital Expenditure Items
    • 36. Summing
    • 37. Chiltern / YourRail Case Study
      User feedback:“Better than the web!”
      • Buy anywhere
      • 38. No paper, no queues - barcode tickets
      • 39. Tunnels don’t break the system
      • 40. Auto-detects SMS or GPRS
      • 41. 1-2 SMS per ticket
      • 42. Doubled the consumer uptake by removing Data issues
      • 43. Quick repeat tickets
      • 44. Customer loyalty and lock-in
    • Benefits of Barcode
      Sign-up in the queue (no usernames or passwords)
      No queues ever again
      Quicker re-purchase
      Tickets same price
      Lower cost per sale
      No need to expand stations
      Staged capital expense on scanners
    • 45. Business Case, User Case
      People will only try new technology to perform a regular activity…
      …if the old way is painful enough to make them try something new.
      At that moment offer them a better way.
    • 46. Ben Whitaker
      +44 7788 895894