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Masabi - Transport Ticketing 2010 Workshop

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Ben Whitaker's slides from Masabi's Transport Tickeitng 2010 show Workshop session.

Ben Whitaker's slides from Masabi's Transport Tickeitng 2010 show Workshop session.

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  • 75% (roughly) UK airline tickets purchased online,Yet only 2% of heathrow express tickets bought on-lineBecause people only think and act on their public transport needs as they approach the station.Mobile can give every user their own ticket machine, that never has a queue.
  • We’re using on-screen barcodes to show the ticket values for reading by automatic gates, or checking by the train guards who carry hand-held scanners.The ticket code can be transferred to the NFC element on compatible phones (like this nokia 6131) but this handset is the only mainstream GSM handset with NFC and we’ve not heard of others in the pipeline.Even when NFC services become mainstream, you will still need a secure interface to purchase entitlements, before they get transferred to the NFC element.
  • [The screenshots above are animated, to show useful UI widgets helping the user to select from large lists, or input Credit Card numbers correctly]WAP and WEB services are Thin Clients ; good when you have a reliable, low latency connection. Mobile is not like that. – inside buildings, moving vehicles and in remote locations: connections are often dropped or unavailable.Mobile Java allows us to build FAT clients, and not just glorified mini-browsers!Applications should provide most of the interaction while OFF-LINE and then only require an occasional connection at the end to make transactions, or get updates.e.g. you should be able to review your bank account and create new payment instructions while on the metro, not only when stood still in good Here are screenshots showing how you can quickly select one station from a list hundreds long, and also how to perform local validation of credit card numbers before sending to reduce the number of unecessary network connectionsSMS Failover:Many users (more than half, we reckon) cannot make network connections from Java using WAP, because they need to switch to the correct INTERNET settings. To provide these users with an out-of-the-box instant purchase, the application can automatically detect the lack of functioning GPRS and switch to encrypted SMS instead.
  • This is circa end 2008 – since then, there are many more on left and one more on right. None on right have operator subsidies.Nokia are the most pro-active NFC handset manufacturer.
  • Credit Card details entered just once into the application.Users have said “easier to use the mobile purchase than web purchase” because of quick, optimised workflow.
  • Simple – simply put in your car, your credit card, and how long you want to park.Brand new user can sign up and pay in just one secure SMS (or 0.02pence worth of data)Extend your parking without returning to the vehicle.
  • Come see me after for live demos, or to chat about building secure mobile applications form-commerce,Banking,Ticketing,Messaging,Read our blog for more details on security.blog.masabi.com
  • Transcript

    • 1. Barcode Ticketing
      Self-print and Mobile
    • 2. Barcode Ticketing
      Goals of eTicketing in general
      Barcode User Workflow
      Self-print and Mobile ticket display
      Selling tickets on the mobile
      Ticket Inspection Workflow
      Soft Rollout and then adding Scanners
      UK Barcode Ticket Standard
      Open security
      Barcode and Smartcard comparison
    • 3. Who are Masabi?
      • Masabi build mobile applications
      • 4. Award winning and certified security
      • 5. Ticket sales and delivery from mobile
      • 6. Projects with:
      Consultancy to set the standardsfor self-print and mobile barcodes
      mobile tickets for
    • 7. Why introduce eTicking?
      TOC Incentives:
      Reduce cost of sales
      Capex and Opex on people and machines
      Reduce queues
      Gather more customer Data
      Encourage modal shift through down-sell
      Enable new product types
      Increase revenue through up-sell and cross-sell
      Customer Incentives:
      Avoid the pain of queues
      Cheaper Tickets, such as Advanced
    • 8. Technology Warning!
      Just because you cando something with new technology –
      Does not mean customers will adopt
      Does not mean that companies will make money from it
    • 9. User Adoption of “new”?
      Normal people only try a new technology to do something…
      …if the old way of doing it is painful enough to make them try.
      At that moment: offer them a better way.
    • 10. Mobile ticket opportunity
      Only 12% of 2008’s UK rail tickets sold on the internet – most bought at station
      But most mobile service users do not complete any registration on the web
      So: Sign up the users when they need it
      in a queue
      in a hurry
      next to a broken ticket machine
    • 11. Barcode Tickets
      Self-print and
      Mobile
    • 12. Web Purchase Workflow
      Self-print
      Or Mobile Delivery
    • 13. Mobile Purchase Workflow
      Human readable
      and scannable tickets
      (ToD pickup option for routes not accepting Barcode yet)
    • 14. Mobile Barcode Tickets
      WAP/MMS/Images
      Any phone with MMS always has WAP
      SMS-pictures not big enough for RSP
      Compromise between text and barcode
      Re-sizing can be an issue
      DRM not everywhere
      Smart Application
      Full-screen, no re-sizing issues
      Text and barcode separate
      Application organises tickets
    • 15. Example HEX Tickets
      Adaptive layout, size, rotation, DRM
    • 16. WAP Ticket Features
      Flexible Branding and Layout
      generated from xHTML/CSS
      Auto-adapts according to handset
      Size, Rotation, DRM, Image Format
      Supports gif, png, jpg, dm, drm, dcf
      WAP Push and SMS Link – autodetect
      Users don’t need to register
      Friendly file names - 12JuntoDoncaster.dm
    • 17. Usability – Mobile Apps
      • Still useful without a reliable data connection (unlike WAP)
      • 18. Optimised data entry
      • 19. Faster responses
      • 20. Catch mistakes quicker
      • 21. SMS failover from GPRS
      • 22. Avoid settings, reception & roaming problems
      • 23. Cheaper + faster for the user
      • 24. Send only the data
      • 25. Flat rate data is still not common
    • Walk-up First Purchase
    • 26. Repeat Purchase
    • 27. Key Usability Points:
      No sign-up process!
      no usernames
      no passwords
      Mostly off-line interface, SMS backup
      Fast repeated regular purchases
      Full screen barcodes for fast scanning
    • 28. UK Rail Barcode Ticket Standard
      RSPS3001 Approved in December 2008as the UK standard for self print and mobile barcode rail ticketing
    • 29. Shared Barcode Standard
      Public and open security
      Based on standard SSL certificates
      Each TOC generates and sign tickets with their own private key
      Scanners only contain list of TOC public keys to scan and validate
      Decentralised system
      robust and can operate off-line
      cheap to implement and use
      Share self-print and mobile barcodes between Operators and 3rd party retailers
      Integrate with standard EPOS
    • 30. Do tickets need security?
      Early e-ticketing systems just used numbers as tickets
      Limited barcode tickets to either:
      Advanced Tickets, with manifest synchronised to the guard’s devices
      Or guards perform live check via WiFi/GPRS
      Problem: real systems cannot guarantee live connections or synchronisations
    • 31. PKI vs ITSO/Oyster
      ITSO and Oyster are Symmetric
      =Same Keys
      PKI is Asymmetric
      =Different Keys
      Private key to create ticket
      (safe on TIS server)
      Private key to create ticket
      Private key to check ticket
      (some risk from key theft)
      PublicKeyto check ticket
      (no risk from key theft)
    • 32. Open PKI Security Model
      Traceability, and no security risk from theft of scanning devices
      If private keys are leaked, only the vendor that loses the keys is affected
      3rd parties and other EPOS vendors can take part, even taxis and coffee shops can scan and validate cross-sale tickets or entitlements
    • 33. Easy to Scan and Validate
      Offline validation from software
      Add to existing EPOS or gate systems
      No mobile databases required
      No synchronisation of valid tickets from one Train or Bus Co. to another (too much data, too unreliable)
      Enables Walk-up tickets
    • 34. Forgeries and Copies
      Isn’t it easy to photocopy a self-print paper ticket?
      What if a bunch of clever people figure out how to copy mobile tickets?
      What if one user copies a ticket, gets onto an off-line train, and his friend gets onto a second off-line train?
    • 35. Anti-Copying Policy
      Scanners only accept first seen barcode
      On-line scanners can check for previous scans at other locations
      Off-line scanners submit scan records back to ticket issuer for post-processing
      Post processing identifies dual use, and blocks future purchases from the same credit card until fine paid, limiting fraud
    • 36. Large Data Capacity
      Sealed by: East Coast Railways
      Issued by: East Coast Railways
      Ticket Number: EC0005342103
      Issued at Kings Cross
      1st Class, Adult, Single, Outbound
      LTOT: UNK; FTOT: SVR
      From Oban Station
      to London Bridge Station
      Valid from: 2008/08/28
      valid on train departing: 18:08
      ID Check: Credit Card ending 1241
      Name: P. PEARSON
      Male
      With Network Railcard
      £16.34 (Price was discounted)
      Validity Code: ES
      Purchase Ref: REF41414A5
      Valid 1 day with one extra adult
      one (1) journey leg: 2008/08/27 18:08Retail Service ID = TS0001; Reserved: Coach C, Seat 24 B
      Optional ITSO header not included.
      Extra Entitlement:
      FREE MUFFIN AT NERO
      WITH ANY DRINK; REF #572931
    • 37. Flexible Ticket Data
      More free space for single TOC products and extra entitlements“Includes free cup of Costa Coffee and 2 Adults entry to Disneyland”
      Cross sale opportunities can finally make the ticket sales channel work harder, and release more revenue from the whole journey
    • 38. How to Rollout Barcode?
      Ask your Web ticket sales system provider to enable barcode ticketing, controlled by route and ticket type
      Brief revenue enforcement staff on how to perform visual inspection of e-Tickets
      Advertise it (in stations next to queues best)
      Gradually add scanners and gate scanners as each route experiences more adoption of eTickets
    • 39. Soft Rollout of Scanners
      Free
      pennies
      £x,000
      £££
      £££££
    • 40. Scanner Options
      Any barcode scanner, online or off-line, must support: 2D Aztec with CCD imager
      Handheld
      Small basic scanners for door staff
      Advanced PDA based scanners for service staff
      Bluetooth scanner upgrade for Avantix Mobile 2
      Cash Register/EPOS Scanners
      Connect via USB or as “keyboard wedge” in between keyboard and EPOS like a normal scanner
      Fixed Scanners for gates or check-outs
      Retro-fit to existing gates or built in at manufacture by gate supplier
      User places phone face-down to scan
      Basic
      Advanced
      Bluetooth
      EPOS Scanner
      Fixed gate scanner
      (as fast as Oyster)
    • 41. Scan as fast as Smartcard
      • New gate scanners from Access IS (who make the airport scanners) as fast as Smartcard readers, even from legacy mobile
      • 42. 240ms to scan, decode, decrypt and validate
      • 43. Now mobile barcode is ready for Mass-Transit and rush-hour travel
      • 44. So why wait for NFC ?
    • Barcode Suppliers
      Working with established Systems Integrators and suppliers to ensure that innovative barcode services are delivered with industrial scalability and reliability
    • 45. Benefits of Barcode:
      Customer
      Sign-up in the queue (no usernames or passwords)
      No queues ever again
      Quicker re-purchase
      Tickets same price
      Operator
      Lower cost per sale
      No need to expand stations
      Staged capital expense on scanners
    • 46. Barcode Vs Smartcard
      SmartCard
      • Great for bigcities
      • 47. No Screen
      • 48. Full rollout of scanners-> highcapex
      • 49. ITSO security
      • 50. Smartcard media
      • 51. Ticket distribution must be on-line
      Barcode
      Great for long distance
      Visual, readable
      Soft rollout of scanners-> low capex
      Free Security
      No media to issue
      Can cope with offline stations
    • 52. Capital Expenditure Items
    • 53. NFC – Not Today
      NOKIA HANDSETS
      NOKIA NFC HANDSETS
    • 54. Case Study - Ticketing
      Chiltern Railwawith YourRail
      User feedback: “Better than the web!”
      • Buy anywhere
      • 55. No paper, no queues - barcode tickets
      • 56. Tunnels don’t break the system
      • 57. Auto-detects SMS or GPRS
      • 58. 1-2 SMS per ticket
      • 59. Doubles the consumer uptake by removing Data issues
      • 60. Quick repeat tickets
      • 61. Customer loyalty and lock-in
    • Case Study - Parking
      95% of surveyed users said:“better than the IVR system we used until now”
      • Payments straight from phone
      • 62. No need for explicit sign-up or passwords
      • 63. Just type CVV again for future purchases
      • 64. All user data entry and validation performed off-line by application
      • 65. Secure SMS for users without data settings or with poor reception
      • 66. New user can sign-up and pay in just one SMS
    • Business Case & User Case
      People will only try to use new technology to do a regular daily activity…
      …if the old way of doing it is painful enough to make them try something new.
      At that moment: offer them a better way.
    • 67. ben@masabi.com+44 7788 895 894www.masabi.com

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