Sakai at The Claremont Colleges

                        Elizabeth Hodas
      Director, Educational Technology and Media ...
The Claremont Colleges Consortium
   • 5 Undergraduate institutions:
      •   Pomona College (1887)
      •   Scripps Col...
Sakai at TCC
• Pilot program of Sakai at HMC in Fall 2005. In
  production at HMC in Spring 2006.
• In April 2006 the Acad...
Sakai Implementation and
             Administration
• Sakai Implementation Team (SIT) coordinated
  implementation of Sak...
Claremont-wide decisions
• Course sites are created automatically for
  all courses
• Registered users can create project ...
Support Structure for Sakai
• As lead college for Sakai, HMC hosts and
  maintains the Sakai application for The
  Claremo...
Support, cont’d
• At the other Claremont Colleges Tier 1 and Tier 2 issues
  are handled at the local level by Help Desk a...
Examples of Issues
• Tier 1:
   • User can’t login
   • User can’t find their Sakai site
• Tier 2:
   • Faculty needs advi...
Next steps
• Develop project management strategy for
  Tier 3 issues.
• Would allow for better prioritization of
  bug fix...
SAKAI SUPPORT FROM A
CLIENT/USER PERSPECTIVE


                        Benjamin Royas
              Instructional Technolo...
Tier 1: The Easy Stuff
• Immediate resolution via phone or email
• Users can’t login
  • Check/verify username
  • Remind ...
Tier 1: The Easy Stuff
• User can’t find course site
  • Explain tabs and “More…” pull down-menu
• User needs access to a ...
Tier 2: Intermediate Issues
• Helping faculty with advanced tools
  • Troubleshooting, set-up, training
  • Gradebook, Tes...
Tier 2: Intermediate Issues
• Managing student accounts
  • Auditors, TAs, etc.
• Importing materials/tools from older
  c...
Tier 3: The Difficult Stuff
• Beyond the scope of Inst. Technologist
• Admin intervention required for closure
• Examples:...
Tier 3: The Difficult Stuff
• More examples:
  • Specialized faculty course sites
     • Summer internships
     • Faculty...
Decision Making
• Sakai Administration Team (SAT)
  •   Monthly meetings
  •   Tool testing/reporting
  •   Discussion of ...
Training & Common Resources
• Workshops
  • Semester and during breaks (fall, spring,
    summer)
• Resources in SAT Proje...
Sakai at the Claremont Colleges:
      Administrative Uses




             Mary McMahon
     Director of Instructional Se...
Administrative Uses

• Single, secure place for all project
     -specific materials

• Project sites self serve at Clarem...
Committee Work
• Sakai Administration Team

• Faculty Personnel Committee
     “Sakai use has proven to enhance
      conf...
Academic Department Sites

• Meeting minutes

• Course evaluations

• Van, cottage scheduling

• Telescope adjustment wiki
Overall Themes
Faculty Development

• First year seminar program shared
curricular resources

• Archive particularly useful to new
faculty
Advancement: Project Management


• Software implementation process

• Guest logins for vendors

• “Everything in one plac...
Residence Hall Management

• Forms repository: expense, video release

• Hiring process

• Equipment circulation wiki
Administrative Use Themes

• Materials repository

• De facto standard

• Ease of access

• Communication
Library Integration @ Claremont

             Jezmynne Dene
        Science Librarian
 Claremont University Consortium
   ...
Library Presence




July 2009       10th Sakai Conference - Boston, MA, U.S.A.   34
Library Presence




July 2009       10th Sakai Conference - Boston, MA, U.S.A.   35
Library Presence




July 2009       10th Sakai Conference - Boston, MA, U.S.A.   36
Library Presence




July 2009       10th Sakai Conference - Boston, MA, U.S.A.   37
Library Presence




July 2009       10th Sakai Conference - Boston, MA, U.S.A.   38
Library Presence




July 2009       10th Sakai Conference - Boston, MA, U.S.A.   39
Library Presence




July 2009       10th Sakai Conference - Boston, MA, U.S.A.   40
Library Presence
• Pros
  • Familiar work environment for users
  • Faculty copy/reuse materials
  • File hosting for reso...
Ereserves




July 2009    10th Sakai Conference - Boston, MA, U.S.A.   42
Ereserves




July 2009    10th Sakai Conference - Boston, MA, U.S.A.   43
Ereserves




July 2009    10th Sakai Conference - Boston, MA, U.S.A.   44
Ereserves




July 2009    10th Sakai Conference - Boston, MA, U.S.A.   45
Ereserves




July 2009    10th Sakai Conference - Boston, MA, U.S.A.   46
Ereserves
• Pros
  • Easy for library staff
  • Circumvents political issues of course access
• Cons
  • Not service orien...
Sakai at the Claremont Colleges:
     Training & ePortfolio




                Susan Roig
      Director Academic Technol...
Introduction

• Claremont Graduate University
   •   free-standing graduate school
   •   ~1500 students, ~100 faculty
   ...
Claremont Graduate University
• Training modules
  • http://www.cgu.edu/pages/4990.asp
• ePortfolios
  • Contracted with S...
Using Sakai at the Claremont Colleges
Using Sakai at the Claremont Colleges
Using Sakai at the Claremont Colleges
Using Sakai at the Claremont Colleges
Using Sakai at the Claremont Colleges
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Using Sakai at the Claremont Colleges

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Using Sakai at the Claremont Colleges

  1. 1. Sakai at The Claremont Colleges Elizabeth Hodas Director, Educational Technology and Media Services Harvey Mudd College
  2. 2. The Claremont Colleges Consortium • 5 Undergraduate institutions: • Pomona College (1887) • Scripps College (1926) • Claremont McKenna College (1946) • Harvey Mudd College (1955) • Pitzer College (1963) • 2 Graduate institutions • Claremont Graduate University (1925) • Keck Graduate Institute (1997) • Claremont University Consortium (1925) • Provides central services such as benefits and purchasing.
  3. 3. Sakai at TCC • Pilot program of Sakai at HMC in Fall 2005. In production at HMC in Spring 2006. • In April 2006 the Academic Deans Council mandates Sakai as the replacement for WebCT at all of The Claremont Colleges. • HMC is chosen as “lead college” for Sakai. • Sakai in production at all 7 institutions in Fall 2006.
  4. 4. Sakai Implementation and Administration • Sakai Implementation Team (SIT) coordinated implementation of Sakai at all 7 institutions. • After implementation the team was renamed Sakai Administration Team (SAT). • Comprises at least one member from each institution and from the Libraries.
  5. 5. Claremont-wide decisions • Course sites are created automatically for all courses • Registered users can create project and portfolio sites • Users can add guest accounts to their sites
  6. 6. Support Structure for Sakai • As lead college for Sakai, HMC hosts and maintains the Sakai application for The Claremont Colleges. • At HMC, Tier 1 issues are handled by the Help Desk, Tier 2 issues by Educational Technology, and Tier 3 by the Sakai Administrator.
  7. 7. Support, cont’d • At the other Claremont Colleges Tier 1 and Tier 2 issues are handled at the local level by Help Desk and/or Instructional Technology. • Some colleges have chosen to handle all Sakai support in their Instructional Technology unit. • Tier 3 requests and escalated issues are sent to HMC Help Desk and assigned accordingly. • Created accounts for each college that are automatically added to each course site with maintain role. Used by IT staff for faculty support.
  8. 8. Examples of Issues • Tier 1: • User can’t login • User can’t find their Sakai site • Tier 2: • Faculty needs advice on which tools to use • User needs help with more advanced tool • Tier 3: • Bug report • Feature request • Course imports
  9. 9. Next steps • Develop project management strategy for Tier 3 issues. • Would allow for better prioritization of bug fixes, feature requests, etc. • Better tracking of support time provided by HMC. • Also developing a formal SLA between HMC and The Claremont Colleges.
  10. 10. SAKAI SUPPORT FROM A CLIENT/USER PERSPECTIVE Benjamin Royas Instructional Technology Specialist Claremont McKenna College July 2009 10th Sakai Conference - Boston, MA, U.S.A. 11
  11. 11. Tier 1: The Easy Stuff • Immediate resolution via phone or email • Users can’t login • Check/verify username • Remind user of password conventions (case sensitive, etc.) • Remind guest accounts not to use School Selector pull-down menu when logging in • Guest password reset tool July 2009 10th Sakai Conference - Boston, MA, U.S.A. 12
  12. 12. Tier 1: The Easy Stuff • User can’t find course site • Explain tabs and “More…” pull down-menu • User needs access to a particular course site • CGU students (manually add) • Re-activate inactive student accounts July 2009 10th Sakai Conference - Boston, MA, U.S.A. 13
  13. 13. Tier 2: Intermediate Issues • Helping faculty with advanced tools • Troubleshooting, set-up, training • Gradebook, Tests & Quizzes • Creating and managing guest accounts • Auditors • Troubleshooting/training July 2009 10th Sakai Conference - Boston, MA, U.S.A. 14
  14. 14. Tier 2: Intermediate Issues • Managing student accounts • Auditors, TAs, etc. • Importing materials/tools from older course sites • Old WebCT archives • Older Sakai course sites July 2009 10th Sakai Conference - Boston, MA, U.S.A. 15
  15. 15. Tier 3: The Difficult Stuff • Beyond the scope of Inst. Technologist • Admin intervention required for closure • Examples: • Combined course site creation • Academic dishonesty/data verification • New tool request • Bug reports July 2009 10th Sakai Conference - Boston, MA, U.S.A. 16
  16. 16. Tier 3: The Difficult Stuff • More examples: • Specialized faculty course sites • Summer internships • Faculty search committees • Math Placement Exam • Course site population July 2009 10th Sakai Conference - Boston, MA, U.S.A. 17
  17. 17. Decision Making • Sakai Administration Team (SAT) • Monthly meetings • Tool testing/reporting • Discussion of bugs, problems, concerns • Voting • Default tools • New tools • Dates for upgrades, server reboots July 2009 10th Sakai Conference - Boston, MA, U.S.A. 18
  18. 18. Training & Common Resources • Workshops • Semester and during breaks (fall, spring, summer) • Resources in SAT Project Site • Documentation • Videos • Wikis July 2009 10th Sakai Conference - Boston, MA, U.S.A. 19
  19. 19. Sakai at the Claremont Colleges: Administrative Uses Mary McMahon Director of Instructional Services Pomona College
  20. 20. Administrative Uses • Single, secure place for all project -specific materials • Project sites self serve at Claremont • Sustainability
  21. 21. Committee Work • Sakai Administration Team • Faculty Personnel Committee “Sakai use has proven to enhance confidentiality” Kris Fossum, Assistant Dean of Faculty • Curriculum Committee
  22. 22. Academic Department Sites • Meeting minutes • Course evaluations • Van, cottage scheduling • Telescope adjustment wiki
  23. 23. Overall Themes
  24. 24. Faculty Development • First year seminar program shared curricular resources • Archive particularly useful to new faculty
  25. 25. Advancement: Project Management • Software implementation process • Guest logins for vendors • “Everything in one place.” Nadine Francis Director of Advancement Services
  26. 26. Residence Hall Management • Forms repository: expense, video release • Hiring process • Equipment circulation wiki
  27. 27. Administrative Use Themes • Materials repository • De facto standard • Ease of access • Communication
  28. 28. Library Integration @ Claremont Jezmynne Dene Science Librarian Claremont University Consortium jez91711@gmail. Com Jez91711 on chat July 2009 10th Sakai Conference - Boston, MA, U.S.A. 33
  29. 29. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 34
  30. 30. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 35
  31. 31. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 36
  32. 32. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 37
  33. 33. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 38
  34. 34. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 39
  35. 35. Library Presence July 2009 10th Sakai Conference - Boston, MA, U.S.A. 40
  36. 36. Library Presence • Pros • Familiar work environment for users • Faculty copy/reuse materials • File hosting for resources • Cons • Users must search the directory to find the site • Cumbersome to permalink from other sites July 2009 10th Sakai Conference - Boston, MA, U.S.A. 41
  37. 37. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 42
  38. 38. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 43
  39. 39. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 44
  40. 40. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 45
  41. 41. Ereserves July 2009 10th Sakai Conference - Boston, MA, U.S.A. 46
  42. 42. Ereserves • Pros • Easy for library staff • Circumvents political issues of course access • Cons • Not service oriented • Additional service time required for user training & support • Faculty animosity over loss of service July 2009 10th Sakai Conference - Boston, MA, U.S.A. 47
  43. 43. Sakai at the Claremont Colleges: Training & ePortfolio Susan Roig Director Academic Technology Claremont Graduate University
  44. 44. Introduction • Claremont Graduate University • free-standing graduate school • ~1500 students, ~100 faculty • Nine Schools: •Arts & Humanities •Information Systems & Technology •Religion •Politics & Economics •Behavioral & Organizational Sciences •Mathematical Sciences •Drucker-Ito Management •Educational Studies • Global and Community Health July 2009 10th Sakai Conference - Boston, MA, U.S.A. 49
  45. 45. Claremont Graduate University • Training modules • http://www.cgu.edu/pages/4990.asp • ePortfolios • Contracted with Serensoft • First used for advising • Fall 09 opening to individual students, courses and schools July 2009 10th Sakai Conference - Boston, MA, U.S.A. 50
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