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Emergency Response Services

Emergency Response Services

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  • 1. NorthStar Recovery Services… Bringing Service and Value to the Restoration Industry…
  • 2. Safety First Recordable Incident Rate
    • At LVI/NRS all meetings and conference calls begin with a safety topic.
  • 3. Safety First Lost Time Incident Rate
    • We are making steady improvements on our safety record.
  • 4. Meet Your Team Members
    • John Leonard- North Star Group President
    • Jeff Wilson- NorthStar Recovery President
    • Tami Casey- NorthStar Recovery Vice President
    • Mary Frommling – LVI Environmental Services, Inc.
  • 5. Expect More. Pay Less. LVI’s NorthStar Recovery Services
    • NorthStar Recovery Services is part of the LVI Services national family of companies.
  • 6. Expect More. Pay Less. Expect the Nation’s Largest Specialty Contractor
    • LVI Services is the largest environmental remediation and facility services firm in the U.S. celebrating 23 years in 2009.
    • Engineering News-Record ranked LVI as the #1 specialty contractor in the country for 4 consecutive years.
  • 7. Expect More. Pay Less. History of NRS
    • LVI entered the field of emergency response
    • in 1986 at the request of our core
    • clients due to our ability to provide:
    • National Coverage through our network of over 70 offices
    • Consistent National Service
    • Consistent Value
    • Unique ability to self perform all aspects of fire and water restoration, regardless of the size of the loss
  • 8. Organization
      • NorthStar Recovery Services is a subsidiary of LVI Services Inc.
      • NRS is the highly specialized, dedicated group within LVI providing expert emergency response and recovery services to our core clients.
  • 9. Expect Organization
  • 10. Expect Professional Services
    • Water Extraction
    • Structural Restoration and Remediation
    • Content Restoration
    • Structural Drying and Dehumidification
    • Mold Remediation
    • Environmental Remediation-Asbestos, Lead, Heavy Metals, Infection Control, Biological and Chemical Remediation
    • Structural Demolition/Debris Removal/Disposal
  • 11. NRS’s Value Proposition
    • Why select NRS
    • Special services
    • Special people
  • 12. Expect Consistent Service
    • Due to our experience in planned competitive bid situations, our estimators are proven experts in providing comprehensive hard bids with value engineering.
    • We work with clients to extract maximum value from existing insurance coverage and minimize downtime.
  • 13. Expect Experienced Managers
    • With over 200 project managers and a vast supervisory staff, our bench strength surpasses other firms in the industry
    • Current work force includes 4,000 cross-trained workers deployed throughout the U.S. with a contingency of 5,000 additional workers if needed
    • Key managers average more than 24 years relevant industry experience
  • 14. Expect More Experience
    • More than 350 years of combined industry experience among management team
    • National and local with more that 70 offices in all states serving our partners with a mobile, cross-trained and pre-screened work force.
    • Self-performing contractor that offers outstanding quality assurance with certified/licensed staff, tenured project managers, better control of schedule and cost efficiencies, and a strong commitment to safety
    • Largest arsenal of heavy equipment in the industry, with state-of-the-art-dehumidification technology dedicated to response needs.
  • 15. Expect National Resources
    • More than 70 strategic locations in all major metropolitan markets serving the continental U.S. and Hawaii
  • 16. Expect Financial Strength
    • Combined income exceeding $700 million affording LVI/NRS unparallel buying power and resources to perform projects of any size.
    • Financial strength and reputation as an industry leader affords strategic alliances with equipment, material and power vendors resulting in preferential treatment for both response as well as preferred pricing.
  • 17. Expect Unparalleled Coverages
    • Industry-leading bonding capacity of $200 million-plus
    • Insurance coverage in excess of $20 million in general liability
    • Pollution liability coverage.
    • An “occurrence form” rather than a “claims made” response basis. LVI’s policy responds to a claim even if made after the policy period expires just like your automobile policy.
  • 18. Expect Innovative Technology
    • Mobile command centers equipped with satellites for computer and phone uplinks Real-time, computer-monitored performance of labor and usage of equipment and materials
    • Perpetual inventory management provides clients with detailed record of inventory and material usage
    • Mobile biometric time clocks
      • Scan workers’ biometric imprints
      • Accurately record hours worked and eliminate buddy punches
      • Track rate of pay, job code and labor classification
  • 19. NRS’s Best Practices
    • Unparalleled insurance & bonding
    • Financial strength
    • Innovation & modern technology
    • Planning, planning, planning
  • 20. Expect Value from Experts
    • LVI’s NorthStar Recovery Services (NRS) is the only highly specialized emergency response company with dedicated divisions staffed with recognized experts in their fields of fire and water recovery, environmental clean-up and demolition services. This unparalleled strength and depth makes LVI’s NRS the nation’s largest, full service, commercial restoration and environmental remediation company.
  • 21. Expect Coordinated Efficiency Dedicated Division Emergency Response Experts Dedicated Division Environmental Experts Dedicated Division Demolition Experts All aspects of the loss handled by experts in their respective field
  • 22. Fire, flood, hurricanes, earthquakes, explosions
  • 23. NorthStar: Large Loss Experts
    • Experienced in National Client management of customized Emergency Response programs that minimize damage and disruption following all types of disasters
    • Restoration Smoke Damage
    • Content Restoration
    • Structural Drying and Dehumidification
    • Complete understanding of the claims process
      • Reporting
      • Auditing
      • Relationships with the Carrier, Independent Adjuster, Construction Engineering/Project Management and Auditing Firm
  • 24. Expect More. Pay Less. Expect Value from Experience
    • Tropical Storm Allison
    • Post 9/11 Verizon Building
    • Post 9/11 Pentagon
    • Super Typhoon Pongsona: Hotel/Resort , Guam 2002
    • $74.6 million in emergency response in 2004 hurricane season
    • $147.6 million in emergency response in 2005, including Hurricanes Katrina and Rita
    • Superdome: New Orleans
    • Harrah’s Grand Casino’s Gulf Breeze Tower: Gulfport Miss.
    • 130 Liberty Street, Deutschebank
    • Race Track Fire: North Dighton, MA
    • Major Theme Park Fire: Burbank, CA
  • 25. LVI Services is the Largest Specialty Contractor in the U.S.
    • Environmental Experts boasting 23 years of regulatory compliance
      • Asbestos, Lead, Heavy Metals, Mold
      • Relationships with End User, Environmental Consultants, and Regulatory Agencies
    • Demolition Experts
      • Structural Demolition
      • Soft Demolition
      • Debris Removal/Disposal
  • 26. Mold and Environmental Remediation
  • 27. Demolition and Debris Removal
  • 28. Expect Planning: First Alert
    • Priority Loss Notification
    • Priority Response
      • Assures Assets Are Dedicated During Regional Events to Meet Critical Needs
    • Prepares the Interested Parties and Sets Proper Response Expectations
    • Manages Cost for SIR/Deductible Programs Consistent With Covered Claims
  • 29. Expect Planning: Pre-Loss Customized Programs Comprehensive pre-Loss programs that successfully minimize damage and disruption.
  • 30. Pre-Loss Preparation
    • Site Locations and Contact Information
    • Reporting Procedures
    • Detailed Floor Plans
    • Power Requirements
    • Priority Areas
    • Special Technology & Equipment Required
    • Pre-qualified Contractors- Electrician, Consultant
    • Hazardous Materials Program
    • Asbestos and Lead Surveys
    • Disclosure Forms for Hazardous - Chemical Materials
    • Chemical Neutralizers
    • Disposal Sites
    • Billing Procedures
    • Annual Review Form
  • 31. Expect the Unexpected
    • Various tools utilized to monitor disasters of all kind across the country
  • 32. Expect Customized Account Management
  • 33. Expect Pricing Options
    • Time and Materials
      • “ Not To Exceed” Options
    • Fixed Contract Pricing
      • Qualified Scope of Work
    • Pre-Approved Schedule of Rates
      • Negotiation In Advance Based on Volume and Terms
    • Preferred Rates for Large Volume Customers
  • 34. NSR Executive Summary
      • National coverage – International capability
      • Cost-effective and schedule-effective labor and equipment
      • Experienced industry experts in the field
      • Experienced and accomplished in national client management of customized emergency response programs that minimize damage and disruption following all types of disasters
      • Complete understanding of the claims process
      • Flexibility to address changing needs and circumstances
      • Financial strength to support projects large and small
  • 35. Scenario One-Water Infiltration
  • 36. Scenario One-Water Infiltration
  • 37. Scenario Two-Smoke Damage
  • 38. Scenario Two-Smoke Damage
  • 39. Thank you for your time and consideration. Working with LVI/NRS
  • 40. Expect Communication
  • 41. Expect Selective Partners
    • Risk Managers
    • Facility Managers
    • Captives/Self Insured
    • Domestic
    • Multi-National
  • 42. Expect Coordination with Carrier’s, Independent Adjusters & Brokers
      • AIG
      • Allied World Assurance
      • Allianz
      • Factory Mutual
      • Zurich
      • McLarens Young International
      • Vericlaim/VRS Universe
      • York Claims
      • AON
      • AJ Gallagher