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The People First-Total Solutions 2012 Training Catalogue outlining all of our courses for the year ahead.

The People First-Total Solutions 2012 Training Catalogue outlining all of our courses for the year ahead.

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1201 2012 us training catalog final 1201 2012 us training catalog final Document Transcript

  • 2012 TRAINING CATALOGPeople First –Total Solutions Phone Numbers:GPO Box 4624 US & Canada: 1 888 606 7387Melbourne Vic 3001 International: +61 3 9016 3450AUSTRALIA
  • 1. ABOUT PEOPLE FIRST-TOTAL SOLUTIONSWho We ArePeople First -Total Solutions is a unique company as we solely focus on PeopleIssues in Community organisations.Our Mission is to assist Not-For-Profits to succeed in mobilizing their people.We work globally and we have been successful for eight years. We provide FourKey Services: Ground-breaking Benchmarking services Cost effective, highly skilled Consulting that exceed client expectations Innovative Mentoring packages to build individual and agency capacity Some of the industry’s best Training cover Policy, Strategy, Social Media, Volunteerism and Organizational issues.Why Agencies Trust Us Our team has a combined century of experience working in the community sector We know the sector, understand the sector and support the sector Over 20,000 attendees having attended our training in twelve countries The average rating of training by our clients is overall 94% 70 per cent of our business is repeat businessOur Clients’ Feedback“Information was clear, concise, exactly what we had asked for, and wasdelivered well – Our course participants gave overwhelming positive feedback”Jan Glover and Jude McNabb, Volunteer Nelson“When you engage a consultant it is always difficult to predict what thatorganisation is going to come up with and whether it will understand the currenteconomic climate of an organisation. Your consultancy was able to reflect this –You understand people – more importantly you were able to sell the idea at aNational level. You did your homework and the Board could see that. AnneMarie Marten, CEO, St Vincent de Paul Society, NZ“Not being aware of what to expect in the first place the outcomes were exactlywhat was needed in our organisation at this time. It had laid the foundation forour Committee of Management to proceed with a full understanding of what isrequired for now and into the future.” Pat Peterken, Chairman, Knox InfoLink,AustraliaOur Rates50 people* Standard Not for ProfitDuration Standard Conference Reduced Rate Rate RateFull Day $1,400 $1,200 $1,100Half Day or Less $777 $666 $666The Small Print: Our clients give us a 94 per cent rating for cost effectiveness.All our interactive training is designed for 12 to 50 participants. Finally, there maybe some additional travel costs. 2
  • 1 ABOUT PEOPLE FIRST - TOTAL SOLUTIONS 2WHO WE ARE ................................................................................................................... 2WHY AGENCIES TRUST US .................................................................................................... 2OUR CLIENTS’ FEEDBACK ..................................................................................................... 2OUR RATES........................................................................................................................ 22 ABOUT OUR TEAM 5OUR TRAINERS.................................................................................................................. 5MARTIN J COWLING............................................................................................................ 5ANDY FRYAR.................................................................................................................... 5HENNIE WATTS ................................................................................................................ 5MEG WEBB ...................................................................................................................... 5ERIN BARNHART............................................................................................................... 6ROB JACKSON................................................................................................................... 6 OUR SUPPORT STAFF......................................................................................................... 63 ABOUT OUR TRAINING GUIDE 74 STRONGER VOLUNTEERING ORGANIZATIONS 8 CREATING A PROVOLUNTEER CULTURE................................................................................ 8 SABOTAGE! HOW VOLUNTEER MANAGERS SABOTAGE THEIR PROGRAM...................................... 8 VOLUNTEER MOTIVATION: KEY TO TRANSFORMATION.............................................................. 9 TURN YOUR ORGANISATION INTO A VOLUNTEER MAGNET........................................................ 9 KEY TRENDS IN VOLUNTEER MANAGEMENT........................................................................... 9 ADVANCED VOLUNTEER MANAGEMENT…............................................................................ 105 VOLUNTEER PROGRAM BUILDING BLOCKS 11 FUNDAMENTALS THE ESSENTIALS OF A VOLUNTEER PROGRAM................................................ 11 4 R’S RECRUITMENT, RECOGNITION, REWARDS AND RENEWAL................................................ 11 EQUIPPING PAID STAFF TO WORK WITH VOLUNTEERS ........................................................... 11 3
  • 6 CREATING BETTER ORGANIZATIONS 12 FIVE ELEMENTS OF GOOD GOVERNANCE ............................................................................ 12 CHANGE DONT JUST TALK ABOUT IT ............................................................................... 12 NO MORE DRAFTS! – EFFECTIVE POLICY AND PROCEDURES................................................... 13 STRATEGIC PLANNING FOR COMMUNITY ORGANIZATIONS......................................................... 13 INTRODUCING SOCIAL MEDIA WHAT YOU NEED TO KNOW....................................................... 14 IMPLEMENTING SOCIAL MEDIA STRATEGY & PITFALLS............................................................ 14 OCCUPATIONAL HEALTH & SAFETY ISSUES......................................................................... 157 DIVERSITY IN ORGANIZATIONS 16 MIND THE GAP: 21ST CENTURY DIVERSITY......................................................................... 16 WORKING WITH DIFFERENT GENERATIONS........................................................................... 16 GENERATION X VOLUNTEERS............................................................................................ 168 EQUPIPPING EFFECTIVE PEOPLE 17 DEALING WITH DIFFICULT BEHAVIOR.................................................................................. 17 BURNOUT ..................................................................................................................... 17 AM I IN SYNC: WORK/LIFE BALANCE..................................................................................18 INTRODUCING SOCIAL MEDIA: A PARENT’S GUIDE ................................................................ 18 4
  • 2. ABOUT OUR TEAMOur TrainersOur staff are practical high quality trainers who will enable you to take your agency to thenext level. Our clients rate our staff an average of 95% for Presentation style and 97%for our Knowledge of Subject Matter.Martin J Cowling is a leading consultant on not for profit and volunteermanagement. He has worked with commercial and not for profitorganizations for over twenty years. Currently CEO of People FirstTotal Solutions, Martin works regularly with individuals andorganizations internationally on areas connected with not for profitmanagement, Organizational Culture, Motivation, effective volunteermanagement, constructive personal development and financialdisadvantage.Martin’s presentations are informative, thought provoking and beneficial. He is regardedin Australia and internationally as an entertaining, practical and helpful speaker. He is aregular speaker at conferences globally. He is founder and faculty member of TheAustralian Retreat for Advanced Volunteer Management.Martin has published a number of articles in journals nationally and internationally and iscurrently authoring a text on volunteer management. His qualifications include: BA(Psychology), Grad dip Adult Education & Training, Grad dip HR & IRM, Dip VolManagement, Cert IV CoachingHe is a volunteer with The Red Cross, The Chicago Olympics and a member of theEducation Sub Committee for Volunteering Victoria Andy Fryar is an engaging and compelling trainer, who works around Australia as well as internationally. Andys sessions are practical, thought provoking and challenging. His quick wit, humour and down-to-earth style make training very enjoyable. He has over two decades of involvement in volunteer management, currently managing a successful hospital volunteer program.Hennie Watts has a long history working in the community sector as atrainer, manager and welfare worker in urban and rural contexts. She.understands the issues of volunteering in grassroots organisations andis skilled at assisting individuals to build community and achieve goals.Hennie has contributed to the development of many training courses forthe community sector including the national certificate in EmergencyRelief. Meg Webb has eight years experience working in the volunteer sector through direct volunteer program management in the community and healthcare sectors and as a consultant and educator. Meg has worked with Volunteering Tasmania for four years providing education and consultation to volunteer-involving organizations. She’s very familiar with the Australian National Standards for Involving Volunteers and their use in building effective volunteer programs and has presented at both the Australian and New Zealand National Volunteering Conferences.
  • Our Trainers Erin Barnhart is the Principal/Founder of Effective Altruism, LLC and the Managing Director of the Building Bridges Coalition. She also serves as Chair of the National Organizations Volunteerism Network (NOVN), on the Board of Directors for Volunteer Positive, on the Oregon Committee on Volunteerism, and as an adjunct professor at the University of Oregon and Portland State University. Erin holds an MPA and a Graduate Certificate in Not-for-Profit Management; she is also a PhD candidate completing her dissertation on international volunteer engagement. Rob Jackson has worked in the volunteering movement since July 1994, during which time he has led and managed volunteers and volunteer programmes in education, advice, fundraising and children’s services settings at local, regional and national levels. Rob writes, speaks and trains management internationally and is an active volunteer, serving as: chair of governors at his sons’ school; as founder and moderator of the first email networking resource for UK based Volunteer Programme Managers; and as a member of the editorial team for an international journal on volunteering issues.Our Support StaffOur clients and trainers are also well supported by:Michelle AlabasterOur administration co-ordinator looks after our mailing lists, billing and account enquiries.Michelle can be found on admin@pfts.com.auMelody LordMelody edits our highly regarded People First E-news. Melody is a freelance journalistwith more than 20 years of experience in publishing. Currently specialising in craft booksand magazines, she also has extensive experience in lifestyle, health, parent andbusiness writing and editing.For ideas or article requests or to subscribe, please email newsletter@pfts.com.auTracy StockmanTracy looks after our enquiries and bookings and can be contacted atpeoplefirst@pfts.com.au 6
  • 3. ABOUT OUR TRAINING GUIDEKey Training AreasWe provide training in the following major groupings. Additional subjects and topics canbe easily added. Please ask. Stronger Volunteering Organizations Volunteer Program Building blocks Creating Better organizations Diversity in Organizations Equipping Effective People 7
  • 4. STRONGER VOLUNTEERING ORGANIZATIONSCreating A Pro-Volunteer CultureOur most requested Workshop ever! Duration Participant Rating Group Size Range 2-4hrs 96% 20 – 200Agencies need to identify how they will work to build a Culture which is “Pro- Volunteer”.Anyone working with volunteers will take away practical steps to implement immediately.In this interactive session we discuss: We discuss the impact and value of a pro-volunteer culture Why an agency’s culture is important The Six Elements of an agencys Culture What a perfect pro-volunteer culture would look like Specific actions to move on withSabotage! How Volunteer Managers Sabotage Their Program Duration Participant Rating Group Size Range 2-4hrs 95% 12 – 200This training is based on a series of articles published by the journal E-Volunteerism Weall want to know what not to do wrong. This training aims to address the fundamentalthings a manager and an organisation need to do to avoid sabotaging their program.In this session we cover: How Volunteer Programs are viewed Why perceptions of a volunteer program impacts on its success, How your volunteer program might be viewed by your agency What are the five lethal factors that can undermine programs? How these five lethal factors might be impacting on attendees workplaces Practical actions that can be taken to overcome these? 8
  • Volunteer Motivation: Key To TransformationOur longest running Workshop! Duration Participant Rating Group Size Range 2-4hrs 93% 20 – 200This Workshop: identifies the key factors which motivate and de-motivate volunteers and how they change during a volunteer’s life cycle demonstrates how leaders can build strong volunteer programs utilises key research findings regarding motivation provides participants with strategies to maximize motivating factors and minimize demotivating factorsTurn Your Organization Into A Volunteer Magnet Duration Participant Rating Group Size Range - 8hrs 86% 12 – 200Magnets attract. They can also hold fast and magnets canrepel. One of the first electronic books on volunteer managementwas written by a global team of contributors with one goal:To help programs attract and hang onto volunteers.This training draws on key themes and lessons from the book. It will give participants theknowledge to help them create a more magnetic volunteer program.Key Trends In Volunteer Management Duration Participant Rating Group Size Range 1 – 4 hrs 98% 12 – 200Whats next for volunteer management?People First -Total Solutions are keeping their fingers on the pulse. Some significanttrends are impacting on volunteer programs.We want to prepare agencies and co-ordinators for this development. In this session, weintroduce the clear trends and assist participants to consider how these will impact onthem. 9
  • Advanced Volunteer ManagementNew in 2012! Duration Participant Rating Group Size Range 4 – 8 hrs Too new to be rated 12 – 200This new workshop exposes managers of volunteers who have worked in the field fortwo or more years to the next step in the process.We want to support managers in the on-going process of volunteer management andreally help them to build on their existing skills and experiences. 10
  • 5. VOLUNTEER PROGRAM BUILDING BLOCKSFundamentals - The Essentials Of A Volunteer Program Duration Participant Rating Group Size Range 4 - 8 hrs 94% 25 - 100What are the necessary ingredients for a volunteer program?Through this training, we present the fundamentals that are needed to ensure avolunteer program functions effectively.Participants are encouraged to consider which of the ten essentials are present andwhich are missing in their program.Participants will consider what is needed to improve the situation?4 R’s - Recruitment, Recognition, Rewards & RenewalCompletely re-developed and Revised in 2011! Duration Participant Rating Group Size Range 4 - 8 hrs 94% 12 – 200Using knowledge and experience gained from discussions with managers of volunteers,consultancy work and our Volunteer Program Assessments, this session will showparticipants: How to have successful Recruitment That ‘retention is an outcome not an activity’ The eight building blocks needed to build a program attractive to volunteers The practical skills to build such a program How to develop a plan to ensure a volunteer program is cutting edgeEquipping Paid Staff To Work With VolunteersNew in 2011! Duration Participant Rating Group Size Range 2 -4 hrs 97% 12 - 200The issues linked to the relationship between paid staff and volunteers ranks as one ofthe most commonly raised issues in our training.This session considers the facts that will result in better employee support andrelationships. It provides solid advice on what is required to build a better workingenvironment. Participants will leave with a framework and strategy for organizations 11
  • 6. CREATING BETTER ORGANIZATIONSFive Elements Of Good Governance Duration Participant Rating Group Size Range 4 - 8 hrs 87% 12 - 50This session deals with everything a Board/Trustee/Committee Member needs to knowto run an effective organization without feeling too out of their depth.Learn about: Board Fundamentals Financial Essentials Legislation Compliance Staff Supervision Meeting Nuts and BoltsPractical, compelling and challenging!Change - Dont Just Talk About ItRevised in 2011! Duration Participant Rating Group Size Range 4 - 8 hrs 90% 12 - 100In many organisations, change is the order of the day as programs start, evolve or finish.Many people are sick of talking about change let alone being involved in change.There is much written, thought and said about change. This session distils some keylessons to help individuals and organizations face and manage balanced change. Itconsiders ways to better manage cope with and communicate change in not for profits.It also tackles the situations where there is significant resistance to change. 12
  • No More Drafts! – Effective Policy And Procedures Duration Participant Rating Group Size Range 4 - 8 hrs 94% 01/12/50For many, writing and using policy is as interesting as watching paintdry, and as accessible and understandable as the chemistry behindmaking that paint! This interactive and entertaining workshop will assist participants torefocus their understanding of policy and procedures, and allow them to both write andanalyse good policies and procedures.Participants will: Learn what we mean by policy? Understand what procedures are Be able to define the difference between policy and procedures Consider who is responsible and accountable for policy Be introduced to the “Five Crimes” of policy Gain tips to develop, review and utilize policy Consider strategies to educate their paid staff and volunteers in policy & proceduresStrategic Planning For Community Organizations Duration Participant Rating Group Size Range 3 - 8 hrs 90% 01/12/50Strategic Planning is akin to visiting the dentist for many in the sector. It is a truism thatstrategic planning can improve results for organizations and failure to plan canundermine organizations.How can Not for Profits plan?This interactive session will include: Rationale for planning Why strategic planning fails Planning outcomes The One Page Plan Planning tools Implementing the plan Reviewing and updating plans 13
  • Introducing Social Media - What You Need To KnowRevised! Duration Participant Rating Group Size Range 2 - 4 hrs Not rated 12 -100The Communications World is changing before our eyes. How we communicate sociallyand professionally is shifting. Consider the impact, potential and caveats for the use ofsocial media including Face-book, Twitter, YouTube, and so on.In this session we consider the following: The Social Media Profile(s) of participants, their employees and volunteers What is Social Media? What is behind the rise of Social media? What are the implications of Social Media for agencies? What are the key types of Social Media and how would they suit your agency What are some practical real uses of Social MediaImplementing Social Media - Strategy & PitfallsNew! Duration Participant Rating Group Size Range 2 - 4 hrs Not rated 12 - 200In this session we will cover the following: Consider your Social Media goals Create a social media plans and capture it on one effective page Match your audience(s) to" social technographics " Learn how not to use Social Media Consider Policy and Rules for your agency Consider the most effective measures for your Social Media use 14
  • Occupational Health & Safety Issues Duration Participant Rating Group Size Range 4 - 8 hrs Not rated 10 - 50The course encourages participants to focus on work safety, personal safety, and therole that is played as individuals in the safety of all persons.This course covers: Safety and safety awareness Risk assessment Understanding our role in safety issues Workplace procedures for hazard identification Workplace procedures for risk control How we can contribute to management of Safety 15
  • 7. DIVERSITY IN ORGANIZATIONSMind The Gap: 21st Century Diversity Duration Participant Rating Group Size Range 2 - 4 hrs 94% 10 - 50Are you equipped to introduce a diverse range of volunteers into your program?Are you being held back? We consider how to shift understanding for: Generational issues Community and the Linguistically Diverse People with a disability Sexuality and Gender identity ReligionWorking With Different Generations Duration Participant Rating Group Size Range 2 - 4 hrs Not rated 10 - 50Values and attitudes to volunteer work differ from generation to generation.Attracting and maintaining volunteers from different generations is becoming paramount. Who are these generations? Facts vs. Myth and Conjecture? How do we involve all generations in our organizations?Generation X Volunteers Duration Participant Rating Group Size Range 2 hrs 95% 12 - 100Much of the current volunteering systems were established byand for the Generation known as the Silent Generation.The systems we have today may not work as effectively as we would like for Gen X- infact they may be completely alien and irrelevant to Gen X volunteers.How do we incorporate this generation in volunteering?A practical session designed to encourage participants to reconsider their volunteerprograms. 16
  • 8. EQUIPPING EFFECTIVE PEOPLEDealing with Difficult Behaviors Duration Participant Rating Group Size Range 2 - 8 hrs 90% 12 - 100NO and STOP are words people today should understand and respect. Whatever yourrole you or your team should not have to put up with offensive, difficult or dangerousbehavior.Learn to reduce risk and impact of physical attack in your organizations services,develop skills to minimise or prevent aggression, assess levels of aggression during anincident and keep yourself safe.This Workshop covers: Risk Identification– real or perceived? Risk assessment on the run What is reasonable force? The importance of flexibility The role of communication in controlling a situation Principles behind communication with intent to control Elements of a communication script Follow up after an incidentBurnOut New in 2011! Duration Participant Rating Group Size Range 2 – 4 hrs 96% 20 - 200Burnout is not often understood. It can be under rated in its impact on an organization.The workshop considers: What is burnout? What causes it? Prevention A way out Actions to help people move on 17
  • Am I In Sync: Work/Life Balance Duration Participant Rating Group Size Range 2 – 4 hrs Not rated 20 - 200FAMILY-WORK-SPORT-COMMUNITY COMMITMENTS...the list goes on...with increasing responsibilities in what is a frenetic and, at times,fractured world there are many of us juggling multiple responsibilities in and out of theworkplace.In this session we consider: What is balance and the outcomes of imbalance What is important to you? Priority setting – techniques for you and your team – employee and/or volunteerIntroducing Social Media: A Parent’s GuideNew in 2012! Duration Participant Rating Group Size Range 2 – 4 hrs Too new to be rated 12 – 100This new workshop is specifically for parents whose children are using social media sitesincluding Face-book, Twitter, YouTube, and so on.At this session we cover: What is social media? What are the implications of Social Media for your child? How can you guide your child to help keep them safe? How can you stay involved and know what is happening? 18