Keyword search captures only 33% of relevant information. Consistent, meaningful metadata ensures all relevant information related to key words will be returned.
Users can’t navigate to information. Taxonomies provide consistent guided navigation for end users to extract relevant information even in external content. Taxonomy navigation is 36%-48% faster and more efficient than lists.
Vocabulary normalization across diverse geographies and cultures causes issues and inhibits sharing of knowledge and expertise due to nomenclature.
Case Study: Fortune 500 firm realized that search alone did not solve findability issues. Implemented conceptClassifier to secure and manage content in a policy-compliant manner, eliminated end user tagging, delivered the ability to rapidly build and deploy taxonomies, and to normalize vocabulary across global boundaries.
KNOWLEDGE WORKERS CHALLENGES ~ 15% of their time is spent duplicating information. ~ 25% of their time is spent searching. ~ 40% can not easily find the information they require to do their job. The cost to a 500 employee company is $2.4 million per year in inefficiencies and lost productivity. Gartner Group
Metadata Ensures Compliance & Records Management
Protects the organization by eliminating end user adoption issues
Ensures adoption to any enterprise regulation for external agencies or where compliance is mandatory
Easy Integration with Microsoft Records Center. Ensures the long term usefulness of the records and enforcement of life cycle management.
Automatic assignment of Records Retention codes
Optional updating of Content Type based on the metadata contained within the documents
Case Study: US Air Force Medical Service eliminated all manual metadata tagging and uses conceptClassifier to automatically generate semantic metadata, assign record retention codes based on the metadata within the content, automatically change the Content Type and migrate documents to the RM
COMPLIANCE & RECORDS MANAGEMENT CHALLENGES ~ The average cost of manually tagging one item is estimated at $4.00 - $7.04 ~IDC estimates that only 50% of content is correctly meta-tagged ~ It costs and organization $180 per document to recreate it when it is not tagged correctly and cannot be found ~ Poor information quality costs organizations 10% to 20% of operating revenues
Metadata Helps Avoid Data Privacy & Security Issues
conceptClassifier for SharePoint ensures compliance by automatically identifying Personally Identifiable Information (PII), Protected Health Information (PHI) or any metadata that is considered by the organization to be confidential.
Migrates content to a secure location where Windows Rights Management Services is applied to the file in the new location
Optionally can change the Content Type during the classification process
The taxonomy standardizes the process of identifying all possible privacy data exposures at the time of content creation and modification (digital and handwritten).
Case Study: conceptClassifier for SharePoint extracted 2,000+ documents with sensitive information, from a redacted sample pilot data set. By human error, these 2,000 records contained real social security numbers and real employee information. These documents were identified in the proof of concept to the client in front of executive management.
DATA BREACHES & EXPOSURES CHALLENGES ~ Average cost of a data breach is $6.3 million and ranges from $225K to $35 million. ~ Average cost per exposed record is $197 and ranges from $90-$305 per record. ~ 70% of breaches were due to a mistake or malicious intent by an organization’s own staff. ~ Healthcare provider - $7 million, TJX Companies - $256 million, ValueClick - $2.9 million.
Generate weighted results from diverse repositories such as human resources records, time and billing, project documentation, content authorship, team structures, user profiles
Results are generated based on the most experienced and knowledgeable individual for that specific topic or skill set aggregated from diverse repositories
Single logical view for expertise search across diverse information stores
Removes geographical boundaries through vocabulary normalization
Case Study: Professional Services firm with over 39K employees across 36 countries uses conceptClassifier for expert identification to identify and utilize in-house consultants for projects as opposed to outsourcing – increasing utilization of staff by 5% to 10%
Collaboration and Enterprise 2.0 ~ Nearly 80% of executives believe collaboration is important but needs to be managed ~Email storage costs $500GB per year – a Fortune 100 manufacturing company saved $2.6 million per year by implementing collaboration solutions ~ Up to 90% of content from premium paid publication database services is available for free on-line ~ Only 25% of executives describe their organization as effective at sharing knowledge across boundaries
A Manual Metadata Approach Will Fail 95% Of The Time
An Automated Metadata Approach Drives Business Value
Create enterprise metadata framework/model
Average return on investment minimum of 38% and runs as high as 600% (IDC)
Apply consistent meaningful metadata to enterprise content
Incorrect meta tags costs an organization $2,500 per user per year – in addition potential costs for non-compliance (IDC)
Guide users to relevant content with taxonomy navigation
Savings of $8,965 per year per user based on an $80K salary (Chen & Dumais)
Use automatic conceptual metadata generation to improve Records Management
Eliminate inconsistent end user tagging at $4-$7 per record (Hoovers)
Based on organizationally defined metadata provides the ability to
automatically change the SharePoint Content Type based on the presence of the metadata within documents (if a document contains Protected Health Information (PHI) it will automatically change the Content Type to ‘PHI’)