Steve Dale Director Semantix (UK) Ltd Congreso Internacional EDO 2010
Who am I? An evangelist and practitioner in the use of Web 2.0 technologies and Social Media applications to support personal self-development and knowledge sharing. Steve was the business lead and information architect for the community of practice platform currently deployed across the UK local government sector, the largest professional network of its type, and continues to play a key role in the support of virtual communities of practice for value creation in public services. Stephen Dale (Steve)
puts you in touch with like-minded colleagues and peers
allows you to share your experiences and learn from others
allows you to collaborate and achieve common outcomes
accelerates your learning
validates and builds on existing knowledge and good practice
provides the opportunity to innovate and create new ideas
What is a ? Evolving from conversations to collaboration
Degrees of Transparency and Trust Join our list Join our forum Join our community Increasing collaboration and transparency of process
Collaborative Working – some distinctions KIN, Warwick Business School Purpose Members Adhesive Duration Formal work group To deliver a product or service Employees who reports to the group’s manager Job requirements and org structure Until organisational restructuring Project team To accomplish a task Employees assigned by senior management Project milestones and goals Until project completion Social networks To collect and pass on information Friends and acquaintances Mutual needs and interests As long as people have a reason to connect Community of Practice To develop members’ capabilities; to build and exchange knowledge Members who select themselves Passion, commitment and identification with the group’s expertise As long as there is interest in maintaining the group
Why does a person engage with a Community of Practice?
Attractive purpose grabs and retains attention
Co-learning, knowledge sharing and co-production
Each person chooses to be a member
Joining in – and leaving !
Levels of engagement Level of engagement Type of engagement Browse, search, learn (Anonymously) Comment (with attribution) Ask a question (with attribution) Write a blog Become a mentor Become an expert Register Comment (Anonymously) Waxing and Waning Interest
Patterns of contribution Ref: Jacob Nielson http://www.useit.com/alertbox/participation_inequality.html Number of participants Number of contributions 1% active contributors 9% occasional contributors 90% readers (aka ‘lurkers’) The 1-9-90 rule
Leader serves an integral role in the community's success by energising the sharing process and providing continuous nourishment for the community
Librarian organises information/data (may be part of Facilitator/Coordinator role).
Technical Steward understands business needs and ensure the appropriate tools are available to meet these needs.
Experts are the subject matter specialists
Members/Participants without these there is no community; the essence of a community is its members.
Members of an active community occasional transactional peripheral active facilitator core group lurkers leaders outsiders experts beginners
Your community’s life-cycle From: Cultivating Communities of Practice by Wenger, McDermot and Snyder Plan Start-up Grow Sustain/Renew Close Level of energy and visibility Time Discover/ imagine Incubate/ deliver value Focus/ expand Ownership/ openness Let go/ remember
The community will go through cycles of activity Activity
Building an environment to support collaborative working Find and connect with experts Find and connect with your peers Threaded discussion forums, wikis, blogs, document repository News feeds Event calendar News and Newsletters
“ The site is a good way to check things being released by government or to look up something you may have missed, it’s an extra safety net. I always go on at least a couple of times a week to keep my eyes open to the issues and make sure we’re pointing in the right direction.”
Tristan Hardman-Dodd, Policy Officer, Sandwell Borough Council
“ Many of the online groups that we set up on the site either reflected new projects or were new groups working on a new priority that wasn’t covered under the business unit or structure. So for our change groups for example, it was a place for those new projects and communities to have a home.”
Noel Hatch, Projects and Research Lead, Innovation Unit, Kent County Council.
Sharing Good Practice / avoiding duplication of work
“ I was scanning the website and I happened to come across work by colleagues in Barnet on diversity monitoring, which means you can profile your users to make sure you’re not providing services that aren’t needed.”
Dennis Bartholomew, Senior Policy Manager (equalities), London Borough of Sutton .