Technologies for Knowledge Management Applications. ZAIN ISKANDAR BIN ISHAK MARWAN HESHAM HERNI JUITA ABDUSAMAD AHMAD HAMADA AZADEH HOSHANGI
Outline Introduction Why Do We Need KM Technology The Role of KM Technology KM Technology Framework KM Tools
TECHNOLOGY Technology is one of the Four Pillars of KM, which supports and enables KM strategies and operations. (Stankosky 2005) KM is to coordinate an organization's people, technology, processes and organizational structure. (Dalkir 2005)
KM is to coordinate an organization's people, technology, processes and organizational structure. (Dalkir 2005)
Trying to implement a KM systems without technology is extremely difficult but the technology of itself does not make the KM system work; it can facilitate and enable connections and communications but it will not make them happen. (Gamble and Blackwell, 2001)
WHY DO WE NEED TECHNOLOGY IN KM?
All activities involved in the knowledge life cycle such as capture, organization, retrieval, distribution and maintenance are also supported by technology
•If the culture of collaboration and knowledge sharing does not exist, adopting more technologies will not yield much benefit to a KM implementation.
Role of Technology in Knowledge Management
The main role of technology here is to help people share knowledge through common storage so as to achieve economic reuse of knowledge. HOW?
Defining, storing, categorizing, indexing and linking digital objects corresponding to knowledge units
Searching for ("pulling") and subscribing to ("pushing") relevant content
Presenting content with sufficient flexibility to render it meaningful and applicable across multiple contexts of use
Benefits: Benefits: Spreading knowledge would be easier Decision making process can be done faster Helps employees to adopt the new culture
Challenges: Need some fair amount of start-up cost Time consuming Possible rejection by employees Challenges:
KM Technology Framework
KM Technology Framework
Knowledge Flows Managing knowledge process into KM systems - Supportive Environment.
- Connectivity between
Various types of knowledge.
- Method of capturing Knowledge.
- Intranets (www), Edublogs
Information Sources The opportunity to build knowledge based on our sources - Analyzing information through sources. - Valuable knowledge.
Information Mapping To map the flow of the information before converted to knowledge - Map it to an existence knowledge - Support the existing knowledge and/or create new knowledge - labeling and presenting information * Tools: - Project Management, Publishing, Document Management
Intelligent Agents & Network Mining Knowledge Mining & IA explores the concept of knowledge discovery processes Facilitate in searching the knowledge - Enhances decision-making capability through the use of intelligent agents
Intelligent systems which help us to make critical decisions, data mining and data cleansing and Intelligent DSS. Example: CIA
Enables the exchange of information in both transfer types: Tacit and Explicit knowledge - Important role to enhance the level of knowledge Management. - No Exchange no sharing of knowledge. - complicated and an ineffective knowledge center.
- conversations, Web conferencing, Digital White Board (FCM) and mind mapping
Component and tools of KM Community of Practice – A group of person at one place and one person leading the discussion. Peer assists – “Helping hand” from experience workers Brainstorming – Generate new idea, solution