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KM Technologies
 

KM Technologies

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    KM Technologies KM Technologies Presentation Transcript

    • Technologies for Knowledge Management Applications.
      ZAIN ISKANDAR BIN ISHAK MARWAN HESHAM
      HERNI JUITA
      ABDUSAMAD AHMAD
      HAMADA
      AZADEH HOSHANGI
    • Outline
      Introduction
      Why Do We Need KM Technology
      The Role of KM Technology
      KM Technology Framework
      KM Tools
    • TECHNOLOGY
      Technology is one of the Four Pillars of KM, which supports and enables KM strategies and operations.
      (Stankosky 2005)
      KM is to coordinate an organization's people, technology, processes and organizational structure. (Dalkir 2005)
    • KM TECHNOLOGY
      • KM is to coordinate an organization's people, technology, processes and organizational structure. (Dalkir 2005)
      • Trying to implement a KM systems without technology is extremely difficult but the technology of itself does not make the KM system work; it can facilitate and enable connections and communications but it will not make them happen. (Gamble and Blackwell, 2001)
    • WHY DO WE NEED TECHNOLOGY IN KM?
      • All activities involved in the knowledge life cycle such as capture, organization, retrieval, distribution and maintenance are also supported by technology
      •If the culture of collaboration and knowledge sharing does not exist, adopting more technologies will not yield much benefit to a KM implementation.
    • Role of Technology in Knowledge Management
    • The main role of technology here is to help people share knowledge through common storage so as to achieve economic reuse of knowledge.
      HOW?
    • Capturing knowledge
      • Defining, storing, categorizing, indexing and linking digital objects corresponding to knowledge units
      • Searching for ("pulling") and subscribing to ("pushing") relevant content
      • Presenting content with sufficient flexibility to render it meaningful and applicable across multiple contexts of use
    • Benefits:
      Benefits:
      Spreading knowledge would be easier
      Decision making process can be done faster
      Helps employees to adopt the new culture
    • Challenges:
      Need some fair amount of start-up cost
      Time consuming
      Possible rejection by employees
      Challenges:
    • KM Technology Framework
    • KM Technology Framework
    • Knowledge Flows
      Managing knowledge process into KM systems
      - Supportive Environment.
      • - Connectivity between
      • Various types of knowledge.
      • - Method of capturing Knowledge.
      • Tools:
      • - Intranets (www), Edublogs
    • Information Sources
      The opportunity to build knowledge
      based on our sources
      - Analyzing information through
      sources.
      - Valuable knowledge.
      • Tools:
      - Library, Ideas room (Petronas)Brainstorming, visits, conferences
    • Information Mapping
      To map the flow of the information before converted to knowledge
      - Map it to an existence knowledge
      - Support the existing knowledge and/or create new knowledge
      - labeling and presenting information
      * Tools:
      - Project Management, Publishing, Document Management
    • Intelligent Agents & Network Mining
      Knowledge Mining & IA explores the concept of knowledge discovery processes
      Facilitate in searching the knowledge
      - Enhances decision-making capability through the use of intelligent agents
      • Tools:
      • Intelligent systems which help us to make critical decisions, data mining and data cleansing and Intelligent DSS. Example: CIA
    • Enables the exchange of information in both transfer types: Tacit and Explicit knowledge
      - Important role to enhance the
      level of knowledge Management.
      - No Exchange no sharing of knowledge.
      - complicated and an ineffective knowledge center.
      • Tools:
      - conversations, Web conferencing, Digital White Board (FCM) and mind mapping
    • KM Tools
    • KM Tools
    • Component and tools of KM
      Community of Practice – A group of person at one place and one person leading the discussion.
      Peer assists – “Helping hand” from experience workers
      Brainstorming – Generate new idea, solution
    • Terima kasih