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Social and Collaborative Learning in the Workplace

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  • 1. Social and CollaborativeLearning in the WorkplaceJane Hart, Centre for Learning & PerformanceTechnologiesAugust 22, 2012
  • 2. Text only questions and comments2 © 2012 Citrix | Confidential – Do Not Distribute
  • 3. Follow Us @GoToTraining @C4LPT #SoCoLearn3 © 2012 Citrix | Confidential – Do Not Distribute
  • 4. Moderator James Hilliard Hilly Productions www.hillyproductions.com4 © 2012 Citrix | Confidential – Do Not Distribute
  • 5. Presenter Jane Hart Centre for Learning & Performance Technologies www.c4lpt.co.uk5 © 2012 Citrix | Confidential – Do Not Distribute
  • 6. #socolearn Social and Collaborative Learning in the Workplace Jane Hart Centre for Learning & Performance Technologies Social Learning Centre
  • 7. @C4LPT
  • 8. Social and Collaborative Learning in the WorkplaceAGENDAHow to support social learning in the workplaceKey social collaboration tools that provide infrastructureExamples of social learning approaches for online and in person How learning can be embedded in the workflow
  • 9. Social learning is a natural, continual process of learning with and from others. It’s nothing new!
  • 10. …. but with the help of modern social technologies it is now possible to enable and support it in powerful new ways.“Social media can only help to support and enhance learning, but the presence of social media doesn’t necessarily mean social learning will take place.” Jane Hart, 10 things to remember about social learning and the use of social learning in the workplace
  • 11. Top 100 Tools for  Learning 2011 List compiled from  the Top 10 Tools  contributions of  531 learning  professionals  worldwide
  • 12. The Smart Worker .. 1. recognises she learns continuously as  she does her job 2. wants immediate access to solutions  to her performance problems 3. is happy to share what she knows 4. relies on a trusted network of  friends and colleagues 5. learns best with and from others 6. keeps up to date with her  industry and profession 7. constantly strives to  improve her productivity 8. thrives on autonomy© Learning in the Social Workplace, Jane Hart, 2011
  • 13. POLLHow important is company training as a way oflearning for YOU?• Not important• Somewhat important• Very important• Essential
  • 14. How best do you learn in the workplace?
  • 15. How best do you learn in the workplace?
  • 16. POLLHow important is collaborative working withyour team as a way of learning for YOU?• Not important• Somewhat important• Very important• Essential
  • 17. How best do you learn in the workplace?
  • 18. How best do you learn in the workplace?
  • 19. Ranked List (using weighted scoring) Internal Social Personal doc & & Learning training CollabCollaborative working within your team 448Personal & professional networks and communities 426General conversations & meetings with people 420Google search for web results 415External blog and news feeds 403Curated content from external sources 377Self­directed study of external courses 357Internal company documents 341Internal job aids 330Company training 296 social, autonomous Smart Workers
  • 20. 5 Stages of Workplace Learning (2010) Stage 1 Stage 3 Stage 4 Stage 5 Stage 2 Classroom Blended Social Collaborative E-Learning Training Learning Learning Working/Learning social media online classroom facilitators, peer­ in training (content­rich) training/ learning, UGC, trainers and e­ courses e­learning collaboration learning LMS LMS platforms social LMS working=learning, traditional approach to training supporting self­ managed and organized by L&D organized learners Autonomy Top down control Informal Learning Formal learning (managed by learner) (learning managed by L&D)© Jane Hart, 2010 (Orange/green elements added by Jay Cross)
  • 21. Social Workplace Learning Continuumformal/training informal/workflowtop down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools© Jane Hart, 2012
  • 22. Using Twitter in aworkshop andnetworking event
  • 23. Social Workplace Learning Continuumformal/training informal/workflowtop down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools (social) LMS enterprise network / collaboration platform/ social intranet© Jane Hart, 2012
  • 24. Social Workplace Learning Continuumformal/training informal/workflowtop down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools enterprise network / LMS collaboration platform/ social intranet© Jane Hart, 2012
  • 25. From Learning Technologiesto Social Technologies …Member profilingActivity streamReal-time updatesMember commentingThreaded discussionsNotificationsSharing of resourcesContent co-creation toolsSharing linksSharing filesPolls and surveysPrivate messagingUser likingGroup spaces 26
  • 26. Activity Stream
  • 27. Social Workplace Learning Continuumformal/training informal/workflowtop down/control autonomy SOCIAL TRAINING SOCIAL LEARNING & COLLABORATION organizing/managing encouraging/supporting 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence Social Media Tools enterprise network / LMS collaboration platform/ social intranet© Jane Hart, 2012
  • 28. 1Augmenting trainingwith socialapproaches
  • 29. 1Augmenting training with socialapproaches
  • 30. 2Facilitatingcollaborative/peer learning
  • 31. 3Supportingcommunities ofpractice
  • 32. 4Supportingcollaborationandknowledgesharing inwork teams
  • 33. 5 Fostering connections and conversationsacross the org to build collective intelligence
  • 34. POLLWhich of the 5 examples I’ve shown you do youfeel you could best try in your organization?1. Augmenting training2. Facilitating collaborative learning3. Supporting Communities of Practice4. Supporting Work Teams5. Fostering connections across the organization
  • 35. Social Workplace Learning Continuumformal/training informal/worktop down/control flow autonomy 4 5 1 2 3 Supporting Fostering Augmenting Facilitating Supporting collaboration & connections / f2f or online online online knowledge across the org training with collaborative / Communities sharing in to build social peer learning of Practice work teams collective approaches intelligence enterprise network / LMS collaboration platform/ social intranet Enterprise (Learning) Community© Jane Hart, 2012
  • 36. The role of the Enterprise (Learning) Community Manager • Building the Community • Maintaining the Community • Coordinating and promoting a series of ongoing social activities • Responding to the learning and/or performance needs of members • Educating the enterprise as a whole on the benefits and value of an Enterprise Learning Community ethos and approach • Encouraging participationThe role of the Enterprise Learning Community Manager, Jane Hart, 2012
  • 37. The slideset and links to resources can be found at bit.ly/socollab Email jane.hart@C4LPT.co.uk
  • 38. James Hilliard Jane Hart Hilly Productions Centre for Learning & www.hillyproductions.com Performance Technologies @hillyprods www.c4lpt.co.uk @C4LPT42 © 2012 Citrix | Confidential – Do Not Distribute
  • 39. Live Demonstrations of GoToTraining are available https://citrixonline.com/deminars43 © 2012 Citrix | Confidential – Do Not Distribute
  • 40. 3 Great ReasonsTo sign up for a Deminar
  • 41. 3 Great Reasons to sign up for a deminar 1 Get a firsthand look at GoToTraining in action45 © 2012 Citrix | Confidential – Do Not Distribute
  • 42. 3 Great Reasons to sign up for a deminar 2 Have all of your questions answered by a product expert46 © 2012 Citrix | Confidential – Do Not Distribute
  • 43. 3 Great Reasons to sign up for a deminar 3 Get a best practices guide to help you get started with GoToTraining47 © 2012 Citrix | Confidential – Do Not Distribute
  • 44. Thank You!
  • 45. Work better. Live better.