SCN overview SAPPHIRE 2010
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SCN overview SAPPHIRE 2010

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SAP Community Network (SCN) overview for SAPPHIRE 2010

SAP Community Network (SCN) overview for SAPPHIRE 2010

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    SCN overview SAPPHIRE 2010 SCN overview SAPPHIRE 2010 Presentation Transcript

    • SAP Community NetworkSAP’s Professional Social NetworkExplore, Engage, Innovate
      May, 2010
    • a × 10b
      Exponential rate of change
      Globalization: Economies, societies, and cultures are integrated
      101 0111
      110 1001
      110 1011
      Complex world
      110 1001
      Explosive growth in dissemination of information overwhelms teams
      Fewer resources: Pressure to reduce costs and save time
      Fragmentation: Sources of information are user generated , now from a multitude of sources
      It’s Hard for Organizations to Adapt in Today’s Complex and Ever-Changing World
    • Companies are Looking for Ways to Connect with Others to Leverage Collective Wisdom
      Stay connected with others to find answers
      Join together to build a knowledge base
      Find better, proven solutions by asking others in similar environments
    • SAP Community Network Helps Companies to Manage Complexity and Tap into Collective Wisdom
      What is the SAP Community Network?
      SAP Community Network, SAP’s professional social network, provides orchestrated connections to our community of SAP customers, partners, employees and experts. It delivers an unparalleled depth and breadth of knowledge about SAP solutions and services, in a collaborative environment, that encourages innovation and best-run business practices.
      extend solution
      use
      gain insight
      learn
      discover
      Code Exchange
      Explore
      optimize
      Explore
      consume
      subscribe
      Find partner solutions
      Innovate
      Innovate
      adopt
      follow
      operate
      find
      join
      comment
      implement
      rate
      Idea Place
      converse
      search
      connect
      customize
      evaluate
      best practice
      Engage
      create
      Engage
      share
      ask
      participate
      people-to-people
      collaborate
      solve
    • SAP Community Network Team ExcelsRecognized Experts in Community Building
      SAP Community Network… may be the most extensive use to date of social media by a corporation.”
      Richard AdlerLeveraging the Talent-Driven Organization, The Aspen Institute, March 2010

      “[SAP] launched a … space consisting of forums, wikis.. and blogs targeting a diverse set of … participants…SAP realized that collaboration among participants was essential, and it designed these creation spaces to encourage peer-to-peer interactions results have been impressive, not only in the scale of the creation space but in learning and performance improvements it has produced.”
      John Hagel III, John Seeley Brown, Lang DavisonThe Power of Pull, April 2010


      SAP ranks in the top ten of “the world's most valuable brands based on how they leverage social media to interact with customers.”
      Charlene Li The World’s Most Valuable Brands. Who’s Most Engaged? Altimeter, August 2009
      SAP has elevated its community development into an entirepractice…it allows the most dedicated members of its community direct access to senior management to provide feedback on products, services, and strategy. This is the best way to stay customer-focused and relevant in a rapidly changing competitive environment.”
      Chris Andrews Four Components of Successful Innovation, Forrester, April 2009

    • Communities: Diverse Audiences, Actively EngagedAlways On Communication, Orchestrated by SAP
      ~ 2 million members
      > 200 countries and territories
      ~ 30,000 new members / month
      > 200,000 have contributed
      > 70,000 in last year
      > 5,000 bloggers
      Members
      Contributors
      Developers and IT Pros
      Professors and Students
      Business Insight Specialists
      Business Process Experts
      ~ 1 million unique visitors / month
      > 29 million total visits in 2009
      ~ 20 million pages viewed / month
      ~ 6,000 posts / day in 350+ forums
      > 1.5 million topic threads
      > 7 million total messages
      Traffic
      Momentum
    • Communities Provide Deep, Broad ResourcesBest Practices, Thought Leadership and Training
      Downloads and Tools
      Collaboration
      Skills Development
      Content
      Marketplace
    • Communities Enable Collaborative InnovationIdea Place and Code Exchange Invite Contributions Leading to Innovation
      Idea Place hosted by SAP
      Community-hosted public channel for participating in innovation at SAP
      • Submit ideas
      • Discuss others’ ideas
      • Vote for your favorite ideas
      • Connect with the teams that build SAP products, solutions or services
      Participants can influence the Future of SAP Products, Solutions and Services
      Code Exchange hosted by SAP
      Community-led code sharing and development projects at SAP
      • Tightly integrated into community user experience
      • Customers can find solutions addressing their niche requirements
      • Addresses non-differentiating SAP technology like sample and test-data
    • SAP EcoHub
      Online Solution Marketplace for SAP Customers
      Discover Evaluate Buy
      SAP and SAP Ecosystem: Software | Services | Content | Technology
      Expand and Deliver the “Whole” Solution
      Enhance Customer Intimacy
      Empower the Partner
      SAP EcoHub “Inside”
      Community Powered Enterprise Solution Marketplace: SAP EcoHub
    • Organizations Who Engage in SAP Community Network Drive Better Results
      Efficiencies – reduce wasted resources, cycles, and money, by re-using existing experiences and solutions
      Impact – drive higher quality and better business results by leveraging the community and known best practices
      Speed – accelerate execution through access to technologies, models, and a network of experts
      Insight – innovate and differentiate with the benefit of collective wisdom and a broad perspective
    • Standard Bank is using SDN enterprise service use cases to ensure accuracy and shorten cycles.
      “ Project resources together with the SAP Community Network are proving paramount to us realizing our vision. We were able to capitalize on the content and lessons learned on SCN to significantly shorten our learning curve and development lifecycles.”
      Phillip ParkinsonIntegration Developer Standard Bank
      Colgate Palmolive saved 10% to 20% of project time using the SAP Communities as a resource.
      “ SCN has been a very helpful resource for many questions that we encountered during the development phase of our SAP implementation; easily saving us 10-20% of overall project time. Finding a similar solution ourselves might have taken an extra 2-3 weeks, in some cases.”
      Faisal MehmoodBusiness Process Analyst Colgate Palmolive
      Customers Gain Speed, Clarity and InsightDirect Access to Best Practices
      Hamelin learned from trusted sources what worked and didn’t, leading to informed decisions and successful implementation.
      “ We wanted technical information, step-by-step instructions on how to get [SAP BusinessObjects solutions and SAP ERP] to work together. The SAP BusinessObjects community gave us what we needed to implement the software successfully.”
      Jean-Marc ViallatteManaging Director Hamelin
    • SAP Community Network – Three Simple StepsLeverage the Communities in Your Organization
      Explore
      Join the community, search for the resources you need, learnhow to use the site to benefit your team
      Engage
      Connect to build YOUR network, collaborate with peers, share your knowledge to “give back” and grow your reputation
      Innovate
      Adoptbest practices, optimizeyour landscape, visit Code Exchange and Idea Placefor innovative discourse
    • Questions
    • Thank you!