SCN overview SAPPHIRE 2010
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SCN overview SAPPHIRE 2010

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SAP Community Network (SCN) overview for SAPPHIRE 2010

SAP Community Network (SCN) overview for SAPPHIRE 2010

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SCN overview SAPPHIRE 2010 SCN overview SAPPHIRE 2010 Presentation Transcript

  • SAP Community NetworkSAP’s Professional Social NetworkExplore, Engage, Innovate
    May, 2010
  • a × 10b
    Exponential rate of change
    Globalization: Economies, societies, and cultures are integrated
    101 0111
    110 1001
    110 1011
    Complex world
    110 1001
    Explosive growth in dissemination of information overwhelms teams
    Fewer resources: Pressure to reduce costs and save time
    Fragmentation: Sources of information are user generated , now from a multitude of sources
    It’s Hard for Organizations to Adapt in Today’s Complex and Ever-Changing World
  • Companies are Looking for Ways to Connect with Others to Leverage Collective Wisdom
    Stay connected with others to find answers
    Join together to build a knowledge base
    Find better, proven solutions by asking others in similar environments
  • SAP Community Network Helps Companies to Manage Complexity and Tap into Collective Wisdom
    What is the SAP Community Network?
    SAP Community Network, SAP’s professional social network, provides orchestrated connections to our community of SAP customers, partners, employees and experts. It delivers an unparalleled depth and breadth of knowledge about SAP solutions and services, in a collaborative environment, that encourages innovation and best-run business practices.
    extend solution
    use
    gain insight
    learn
    discover
    Code Exchange
    Explore
    optimize
    Explore
    consume
    subscribe
    Find partner solutions
    Innovate
    Innovate
    adopt
    follow
    operate
    find
    join
    comment
    implement
    rate
    Idea Place
    converse
    search
    connect
    customize
    evaluate
    best practice
    Engage
    create
    Engage
    share
    ask
    participate
    people-to-people
    collaborate
    solve
  • SAP Community Network Team ExcelsRecognized Experts in Community Building
    SAP Community Network… may be the most extensive use to date of social media by a corporation.”
    Richard AdlerLeveraging the Talent-Driven Organization, The Aspen Institute, March 2010

    “[SAP] launched a … space consisting of forums, wikis.. and blogs targeting a diverse set of … participants…SAP realized that collaboration among participants was essential, and it designed these creation spaces to encourage peer-to-peer interactions results have been impressive, not only in the scale of the creation space but in learning and performance improvements it has produced.”
    John Hagel III, John Seeley Brown, Lang DavisonThe Power of Pull, April 2010


    SAP ranks in the top ten of “the world's most valuable brands based on how they leverage social media to interact with customers.”
    Charlene Li The World’s Most Valuable Brands. Who’s Most Engaged? Altimeter, August 2009
    SAP has elevated its community development into an entirepractice…it allows the most dedicated members of its community direct access to senior management to provide feedback on products, services, and strategy. This is the best way to stay customer-focused and relevant in a rapidly changing competitive environment.”
    Chris Andrews Four Components of Successful Innovation, Forrester, April 2009

  • Communities: Diverse Audiences, Actively EngagedAlways On Communication, Orchestrated by SAP
    ~ 2 million members
    > 200 countries and territories
    ~ 30,000 new members / month
    > 200,000 have contributed
    > 70,000 in last year
    > 5,000 bloggers
    Members
    Contributors
    Developers and IT Pros
    Professors and Students
    Business Insight Specialists
    Business Process Experts
    ~ 1 million unique visitors / month
    > 29 million total visits in 2009
    ~ 20 million pages viewed / month
    ~ 6,000 posts / day in 350+ forums
    > 1.5 million topic threads
    > 7 million total messages
    Traffic
    Momentum
  • Communities Provide Deep, Broad ResourcesBest Practices, Thought Leadership and Training
    Downloads and Tools
    Collaboration
    Skills Development
    Content
    Marketplace
  • Communities Enable Collaborative InnovationIdea Place and Code Exchange Invite Contributions Leading to Innovation
    Idea Place hosted by SAP
    Community-hosted public channel for participating in innovation at SAP
    • Submit ideas
    • Discuss others’ ideas
    • Vote for your favorite ideas
    • Connect with the teams that build SAP products, solutions or services
    Participants can influence the Future of SAP Products, Solutions and Services
    Code Exchange hosted by SAP
    Community-led code sharing and development projects at SAP
    • Tightly integrated into community user experience
    • Customers can find solutions addressing their niche requirements
    • Addresses non-differentiating SAP technology like sample and test-data
  • SAP EcoHub
    Online Solution Marketplace for SAP Customers
    Discover Evaluate Buy
    SAP and SAP Ecosystem: Software | Services | Content | Technology
    Expand and Deliver the “Whole” Solution
    Enhance Customer Intimacy
    Empower the Partner
    SAP EcoHub “Inside”
    Community Powered Enterprise Solution Marketplace: SAP EcoHub
  • Organizations Who Engage in SAP Community Network Drive Better Results
    Efficiencies – reduce wasted resources, cycles, and money, by re-using existing experiences and solutions
    Impact – drive higher quality and better business results by leveraging the community and known best practices
    Speed – accelerate execution through access to technologies, models, and a network of experts
    Insight – innovate and differentiate with the benefit of collective wisdom and a broad perspective
  • Standard Bank is using SDN enterprise service use cases to ensure accuracy and shorten cycles.
    “ Project resources together with the SAP Community Network are proving paramount to us realizing our vision. We were able to capitalize on the content and lessons learned on SCN to significantly shorten our learning curve and development lifecycles.”
    Phillip ParkinsonIntegration Developer Standard Bank
    Colgate Palmolive saved 10% to 20% of project time using the SAP Communities as a resource.
    “ SCN has been a very helpful resource for many questions that we encountered during the development phase of our SAP implementation; easily saving us 10-20% of overall project time. Finding a similar solution ourselves might have taken an extra 2-3 weeks, in some cases.”
    Faisal MehmoodBusiness Process Analyst Colgate Palmolive
    Customers Gain Speed, Clarity and InsightDirect Access to Best Practices
    Hamelin learned from trusted sources what worked and didn’t, leading to informed decisions and successful implementation.
    “ We wanted technical information, step-by-step instructions on how to get [SAP BusinessObjects solutions and SAP ERP] to work together. The SAP BusinessObjects community gave us what we needed to implement the software successfully.”
    Jean-Marc ViallatteManaging Director Hamelin
  • SAP Community Network – Three Simple StepsLeverage the Communities in Your Organization
    Explore
    Join the community, search for the resources you need, learnhow to use the site to benefit your team
    Engage
    Connect to build YOUR network, collaborate with peers, share your knowledge to “give back” and grow your reputation
    Innovate
    Adoptbest practices, optimizeyour landscape, visit Code Exchange and Idea Placefor innovative discourse
  • Questions
  • Thank you!