Transforming the Student Experience:
Manchester Metropolitan University’s
EQAL Project
Professor Mark Stubbs
Head of Learn...
Context | An interesting place to work!
• Large, popular, multi-campus university in North West of England
– 36,000+ stude...
Context | Strategic improvement imperative
Student Retention
Success &
Satisfaction
Student Intake
(Aspirations, Attitude
...
Understanding how best to make a difference
Careful diagnosis of (diverse) learning experiences
• Recurrent messages
– NSS...
Coordinating our response
B
Improve satisfaction, retention & success
Great
Online Experience
(Seamless, personalised)
Gre...
• A coordinated strike for step-change improvement
EQAL | Scope
New Curriculum
• designing new modules, …
New Admin System...
MISSION:
868
L3+L4
modules
Recognised: watch & learn
how staff use tech
Recommended: staff set up
& we train to integrate
Arranged: we set up
institu...
Wrapping the institution around the learner
This work is licensed under a Attribution-
NonCommercial-ShareAlike 2.0 licenc...
1
Wrapping the institution around the learner
Student ID
Timetable
This work is licensed under a Attribution-
NonCommercia...
Wrapping the institution around the learner
Student ID (+ Unit code)
Deadlines / extensions /
feedback return dates / prov...
Wrapping the institution around the learner
Unit code
Resource list
Relevant resource
This work is licensed under a Attrib...
Wrapping the institution around the learner
Unit code
Past exam papers
Past exam paper
This work is licensed under a Attri...
MyMMU App
m-admin
Engaging our
students
Providing
business
intelligence
Automating
our
processes
Are we in a better place now?
Continuous Monitoring & Improvement
MDL SRS TT
Data Warehouse Analysis
Cubes
Undergraduate Dental TechnologyNetwork (11209...
Change management lessons
1. Understand important dynamics
2. Be clear what needs to be done
3. Set high-level goals
4. Un...
LRT Talks 20140611 EUNIS Umea
LRT Talks 20140611 EUNIS Umea
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LRT Talks 20140611 EUNIS Umea

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EUNIS 2014 Congress Elite Award-winning talk given about the unprecedented pace and scale of change undertaken at Manchester Metropolitan University to transform the student experience through the Enhancing Quality and Assessment for Learning (EQAL) project

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LRT Talks 20140611 EUNIS Umea

  1. 1. Transforming the Student Experience: Manchester Metropolitan University’s EQAL Project Professor Mark Stubbs Head of Learning & Research Technologies http://twitter.com/thestubbs http://slideshare.net/markstubbs Umeå | Jun 2014 #eunis14
  2. 2. Context | An interesting place to work! • Large, popular, multi-campus university in North West of England – 36,000+ students | 1,000+ courses | consolidating from 7 sites to 2 • Pursuing an ambitious transformation initiative – New Buildings, New Curriculum, New Admin Processes & Systems, New Learning & Mobile Tech, New Quality Processes…
  3. 3. Context | Strategic improvement imperative Student Retention Success & Satisfaction Student Intake (Aspirations, Attitude & Abilities) Learning, Teaching, Assessment & Personal Development Processes, Facilities & Resources Reputation Marketing & Recruitment Processes All Year Numbers Resource allocation League table rankingsA A Recruit to target B B Improve satisfaction, retention & success C C Inform decision-makers
  4. 4. Understanding how best to make a difference Careful diagnosis of (diverse) learning experiences • Recurrent messages – NSS analysis: course organisation determines Q22 – Mobile surveys: deadlines, timetables… (m-admin) – Focus groups: consistent, easy to find info • Great (and not-so great) expectations – “engaging, well-organised courses” – “inspirational tutors who know me”
  5. 5. Coordinating our response B Improve satisfaction, retention & success Great Online Experience (Seamless, personalised) Great Learning Spaces Great Teaching Simplify Unwieldy Curriculum €420M
  6. 6. • A coordinated strike for step-change improvement EQAL | Scope New Curriculum • designing new modules, … New Admin Systems & Processes • personal timetabling, … New Virtual Learning Environment • Moodle & myMMU web/mobile, Talis Aspire… New QA & QE Processes • facilitating curriculum transformation In the current climate Diminishing unit of resource Everything depends on everything else We are large and risk averse
  7. 7. MISSION:
  8. 8. 868 L3+L4 modules
  9. 9. Recognised: watch & learn how staff use tech Recommended: staff set up & we train to integrate Arranged: we set up institutional accounts & train staff to use Core: we set up & train staff and tell students to expect a consistent ‘front door’
  10. 10. Wrapping the institution around the learner This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence megamashup mws
  11. 11. 1 Wrapping the institution around the learner Student ID Timetable This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence Sync to personal device
  12. 12. Wrapping the institution around the learner Student ID (+ Unit code) Deadlines / extensions / feedback return dates / provisional marks Personalised submission sheet This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence
  13. 13. Wrapping the institution around the learner Unit code Resource list Relevant resource This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence
  14. 14. Wrapping the institution around the learner Unit code Past exam papers Past exam paper This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licence
  15. 15. MyMMU App m-admin
  16. 16. Engaging our students Providing business intelligence Automating our processes Are we in a better place now?
  17. 17. Continuous Monitoring & Improvement MDL SRS TT Data Warehouse Analysis Cubes Undergraduate Dental TechnologyNetwork (11209A) Overview Students Success Satisfaction Engagement Standards Applications Employment Head count [now] of [all]studentsfor [all modes][all enrolments] Enrolled 268 (95%) Withdrawn 0 (0%) Suspended 0 (0%) Repeat w/o attend 14 (5%) #STUDENTS TOTAL L3 L4 L5 YO L6 L7 Undergraduate Dental Technology Network (11029A) 268 83 73 67 45 - BSc(Hons)Dental Technology (6266) 184 73 67 44 + BSc(Hons) Dental Technology (6266_1F) 73 73 + BSc(Hons) Dental Technology (6266_2F) 67 67 + BSc(Hons) Dental Technology (6266_3F) 44 44 + BSc(Hons)Dental Technology (6267) 1 1 + FDSc Dental Technology (621C) 62 62 + FDSc Dental Technology (6264) 21 21 How has my studentcohort changed? Higher than faculty average Lower than last year 5%-5% 5% -5% PLP Parents in HE Mature Live at home Higher than last year Lower than faculty average Live at home 12% PLP 4% Mature 6% Disability 3% BME 8% Male 42% International 4% In response to this information,I intend [to highlightthe followinggood practice] Previously,the Programme Leader committed to… On 21/03/13 Done? On 22/02/13 raisewith the Dean targets for the part-time courses Complete CMI: Undergraduate Dental TechnologyNetwork(11209A) Overview Students Success Satisfaction Engagement Standards Applications Employme Satisfaction [onall ISS] of [all]studentsfor [all modes][all enrolments] Course Satisfaction 0% 100%50%25% 75% 69% #Enrolled Response Explanation Feedback Advice Organisation Resources Confidence Overall Undergraduate Dental Technology Network (11029A) 268 30% 100% 93% 93% 87% 96% 95% 100% - BSc(Hons)Dental Technology (6266) 184 30% 100% 93% 93% 87% 96% 95% 100% - 6266_1F 73 27% 100% 95% 95% 95% 95% 100% 100% - 6266_2F 67 31% 100% 100% 95% 81% 100% 95% 100% - 6266_3F 44 32% 100% 79% 86% 86% 93% 86% 100% 60.0% 65.0% 70.0% 75.0% 80.0% 85.0% 90.0% 95.0% 100.0% 2011 2012 2013 2011 2012 2013 2011 2012 2013 2011 2012 2013 2011 2012 2013 2011 2012 2013 2011 2012 2013 EXPLANATION FEEDBACK ADVICE ORGANISATION RESOURCES CONFIDENCE OVERALL C
  18. 18. Change management lessons 1. Understand important dynamics 2. Be clear what needs to be done 3. Set high-level goals 4. Understand where change is required 5. Be bold and plan holistically 6. Ensure you’ve got the right team to drive 7. Make ‘big asks’ as small as possible 8. Make it stick with reinforcing change http://tinyurl.com/jiscmmusrcCurriculum Design Assessment & Feedback http://tinyurl.com/jiscmmutraffic

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