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LRT Talks 20120712 UCISA Support Services
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LRT Talks 20120712 UCISA Support Services

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Presentation to the 2012 UCISA Support Services Conference at Crewe Hall outlining Manchester Metropolitan University's work to transform its undergraduate curriculum, business processes and IT …

Presentation to the 2012 UCISA Support Services Conference at Crewe Hall outlining Manchester Metropolitan University's work to transform its undergraduate curriculum, business processes and IT systems to enhance the student experience. The slides describe MMU's "Core+" Distributed VLE model and illustrates how its core has been delivered using Moodle and web services that aggregate information frequently requested by students, such as deadlines, timetables, reading lists and past examination papers.

Published in: Education, Technology

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  • 1. Great Expectations: a story of development & discovery at MMU UCISA | Crewe | July 2012 Professor Mark Stubbs Head of Learning & Research Technologies m.stubbs@mmu.ac.uk http://twitter.com/thestubbs http://slideshare.net/markstubbsWednesday, July 11, 2012 1
  • 2. An interesting place to work!• Large, popular, multi-campus university – 37,000+ students | 1,000+ courses | consolidating from 7 sites• Pursuing an ambitious transformation initiative – New Buildings, New Curriculum, New Admin Processes & Systems, New Learning & Mobile Tech, New Quality Processes…
  • 3. Student Experience: mixed? And how do I assure you you find the parts of it are student excellent ! experience? Learning Learning Environment Environment Corporate Systems Admin Systems 3
  • 4. Student Experience: varied? 37,000+ students 1,000 + courses 1,500+ tutors 7 sites
  • 5. Student Experience: declining?
  • 6. Doing something about it…1. Listening• Recurrent messages from diverse experiences – Focus groups: consistent, easy to find info – NSS analysis: course organisation determines Q22 – Mobile surveys*: deadlines, timetables… (m-admin)• Great (and not-so great) expectations – “engaging, well-organised courses” MOBILE 50%+ smartphone Age-gender device ownership patterns Easier to find Rufi Franzen Email > FB use than your tutor, class, deadlines? Low twitter use
  • 7. Doing something about it…2. Planning a response In the current climate Diminishing unit of resource Everything depends on everything else>DVC “Out of patience”error at line 1 We are large and risk averse
  • 8. “Who dares wins”  In the current climate ? vc Diminishing unit of resource θ Everything depends on everything else We are large and risk averse
  • 9. EQAL In the current climate• A coordinated strike for step-change improvement Diminishing unit of resource New Curriculum Everything depends on everything else • designing new units, … We are large and risk averse New Admin Systems & Processes • personal timetabling, … New Virtual Learning Environment • Moodle & myMMU web/mobile, … New QA & QE Processes • facilitating curriculum transformation
  • 10. MISSION:
  • 11. Cut-down Unit (module) web form
  • 12. Getting the experience back Learning Environment Admin Systems New Systems, Processes & VLE Admin Systems
  • 13. This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licenceOur Core+ DVLE model Learning technologies not isolated : interaction with personal and administrative systems and underlying infrastructure are major determinants of the quality of the overall experience Recognised: watch & learn how staff use tech Recommended: staff set up & we train to integrate Arranged: we set up & train staff to use Core: we set up & train staff & tell students it’ll be a consistent front door http://lrt.mmu.ac.uk/ltreview
  • 14. This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licenceWrapping the institution around the learner 14
  • 15. This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licenceWrapping the institution around the learner Student ID Timetable Sync to personal device 15
  • 16. This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licenceWrapping the institution around the learner Student ID (+ Unit code) Hand-in dates / extensions / marks Personalised submission sheet 16
  • 17. This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licenceWrapping the institution around the learner Unit code Resource list Relevant resource 17
  • 18. This work is licensed under a Attribution- NonCommercial-ShareAlike 2.0 licenceWrapping the institution around the learner Unit code Past exam papers Past exam paper 18
  • 19. Listening carefully to the student voice• Personalised online survey on portal homepage – Nov 2011: 10,716 left 58,000+ comments – Mar 2012: 7,106 left 33,000+ comments – All data tagged with unit / course codes • Unit/Course leaders see their anonymised feedback – Statistical analysis ranked predictors of overall satisfaction 1. Course organisation 2. Building confidence 3. Teaching quality (explanation, feedback, advice) 4. Learning resources 5. Age
  • 20. Find out more …• Our initial drive for responsive curricula – http://jiscdesignstudio.pbworks.com/w/page/29224166/Supporting%20Responsive%2 0Curricula%20%28SRC%29%20project – http://www.celt.mmu.ac.uk/src/• MMU’s EQAL curriculum transformation – http://www.celt.mmu.ac.uk/eqal/index.php• Our review of learning technologies – http://lrt.mmu.ac.uk/ltreview• How we built our integrated VLE – http://lrt.mmu.ac.uk/w2c• Where we’re going next with Assessment & Feedback – http://lrt.mmu.ac.uk/traffic/• UCISA Mobile presentation – http://www.youtube.com/watch?v=X17yrTbdTHs