ME Spencer Consulting Group

478 views
427 views

Published on

Published in: Leadership & Management
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
478
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

ME Spencer Consulting Group

  1. 1. ME Spencer Consulting Group Improved Performance DELIVERED by Implementing Solutions that Leverage how the key elements of an Organization work together PO Box 7214 Ann Arbor, Michigan, 48107 313- 689- 9767 Ann Arbor, Michigan Park City,
  2. 2. ME Spencer Cons ul t i ng Group – Who We Are ME Spencer Consulting Group is a management consulting firm offering partnership- based consulting services to organizations of all sizes. ME Spencer Consulting Group was founded in 2007 , its senior managers have more than 120 collective years of experience helping Clients improve productivity, service, quality and cycle times. Personal involvement by senior staff, as well as, lower up- front costs make ME Spencer Consulting Group ideal for Clients overlooked or under- served by large consulting firms. The ME Spencer Consulting Group Advantage – partners with clients’ managers to help them develop and implement business and management process improvements that deliver MEASURABLE bottom- line results. We guarantee that the identified improvements will equal the client’s investment or the difference will be refunded. – Partner with Front- Line Managers – We recognizes that managers have many valuable ideas but minimal time to analyze, implement and validate them. We actively promote managerial involvement, ensuring their buy- in to maximize results for the organization. – Project Flexibility – We provides flexibility to structure projects that make sense and avoid an “all or nothing” approach. This gives the client control over project size, scope and fees while still achieving significant benefits. – Implementation – Implementation is critical to project success. Every client has unique implementation issues and available skills. ME Spencer Consulting Group provides a wide range of implementation support options that allow the client to pay for only those services they require while maximizing improvements.
  3. 3. ME Spencer Cons ul t i ng Group – The Process • Operational Overview – Low up front investment – Typically takes 2 – 6 weeks – Low Key & Non- Invasive – At Department and/or Functional Level – Engage Staff, Supervisors & Management for feedback – Develop Business Case for going Forward • Detailed Solution Development – Design Improved Business & Management Processes – Develop appropriate Tools and Methods to manage the work – Refine Service / Quality Benchmarks – Provide a proposal for Strategic and Tactical Implementation Strategies with Front- line Managers • Implementation & Presentation – Work side- by- side with Supervisors and Managers – Plan – Assign – Follow- up – Test & Validate New Processes & Tools – Supervisors & Managers present Implemented Results that are Measurable and Sustainable to Executives – Supervisors and Managers take Ownership of the Ongoing Process
  4. 4. ME Spencer Cons ul t i ng Group - Presentation Quotes Upon completion of each Project, Supervisors and Managers present their results and accomplishments to the Executive Team. Throughout our process they take ownership of the ongoing organizational, cultural, process and management changes that have not only been identified but also implemented and validated. Below are a few comments made during their presentations; Before – “I know that I really should spend more time planning and assigning my work” – Department Manager – “I don’t think we do a good job of communicating, not only with the staff but thought- out the organization” – Operations Supervisor – “Some time ago we developed some standards and passed them on to upstairs, but I’m not sure what happen to them” – Crew Lead – “I really don’t have time to get out into the field, maybe once every other month” – Department Manager – “I’m not sure how many jobs we do, for those things you need to ask Deb” – Crew Lead – “We keep track of everything on a spreadsheet, we have lots of them” – Operations Supervisor After – As a result of ME Spencer Consulting Group, “I now approach Job scheduling differently, Instead of only Planning on a weekly basis, we now Plan Daily & Weekly.” – Facilities Superintendent – “ME Spencer Consulting Group Management Tools are a tangible measuring stick….. Its reminds me to continuously ‘raise the bar’ and track pending work.” – District Manager – In using the Daily Planners [there was] “daily collaboration and discussion with the Production Superintendent about priorities and staff availability.” – Operations Manager – “By utilizing my Phone Schedule throughout the day and freeing up staff, I’m able to get more work completed and backlog has gone down.” – CSR Supervisor – “ME Spencer Consulting Group’s engagement resulted in Improved Communication & Processes and I’m more hands on now” – Department Manager
  5. 5. Operation Review Studies
  6. 6. Implementation Results
  7. 7. Date: Leak Truck Foreman / Helper: PLAN RESULTS Travel Plan Net Addtl Comp Travel Earned Addtl Location Activity RE Vol Time Hours Avail Avail Vol Time Hours Avail Main Leak Repair (S) 0.1 1.0 0.1 8.1 1 0.1 8.1 O.T. Vac Truck 1.3 1.0 0.1 0.9 1 0.1 0.9 Sick Truck Pick Up/Drop Off2.0 1.0 0.1 0.6 1 0.1 0.6 Vac Notify 2.0 1.0 0.1 0.6 1 0.1 0.6 Holiday Wash Truck 0.5 1.0 0.1 2.0 1 0.1 2.0 CI Meet Training Other Dept. Wkrs 2 Total 0.7 12.3 13.0 0.7 0.7 12.3 0.7 13.0 Comments: Corp. leaking at 995 Parma. Had to replace saddle/corp. Emergency shutdown notification. Rich off. Leak Truck PLAN RESULTS Travel Plan Net Addtl Comp Travel Earned Addtl Location Activity RE Vol Time Hours Avail Avail Vol Time Hours Avail Truck Pick Up/Drop Off2.0 4.0 0.5 2.5 4 0.5 2.5 O.T. Service Leak Repair (Street)0.1 1.0 0.1 8.1 1 0.1 8.1 Sick Field Yard 1.0 1.0 0.1 1.1 1 0.1 1.1 Vac Vac Truck 1.3 1.0 0.1 0.9 1 0.1 0.9 Holiday CI Meet Training Other Dept. Wkrs 2 Total 0.9 12.7 13.0 0.3 0.9 12.7 0.3 13.0 Comments: Micky/Erik pick up U-12 in Tracy. Locator PLAN RESULTS Travel Plan Net Addtl Comp Travel Earned Addtl Location Activity RE Vol Time Hours Avail Avail Vol Time Hours Avail Locates M 1.3 1.0 0.1 0.9 1 0.1 0.9 O.T. Field Yard 1.0 1.0 0.1 1.1 1 0.1 1.1 Sick Leak Investigation 2.0 1.0 0.1 0.6 1 0.1 0.6 Vac Wash Truck 0.5 1.0 0.1 2.0 1 0.1 1.0 Holiday Locates S 6.0 8.0 1.1 2.4 8 1.1 2.4 CI Meet Training Other Dept. Wkrs 1 Total 1.6 7.0 6.5 -0.5 1.5 6.0 0.5 6.5 Comments: Rich off LOS ALTOS DISTRIBUTION PLANNING TOOL 24-Mar-08 94%PROD % Net Available 93% EXCEPTIONS Net Available MICKY/ERIK JIM PROD % 98% JOSH/LEE PROD % Net Available EXCEPTIONS EXCEPTIONS Locator: Foreman / Helper: Utility Worker UW: PLAN RESULTS Travel Plan Net Addtl Comp Travel Earned Addtl Location Activity RE Vol Time Hours Avail Avail Vol Time Hours Avail O.T. Sick Vac 6.5 Holiday CI Meet Training Other Dept. Wkrs 1 Total 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Comments: Rich vacation Utility Worker UW: PLAN RESULTS Travel Plan Net Addtl Comp Travel Earned Addtl Location Activity RE Vol Time Hours Avail Avail Vol Time Hours Avail O.T. Sick Vac Holiday CI Meet Training Other Dept. Wkrs 0 Total 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 Comments: Storekeeper Storekeeper: PLAN RESULTS Plan Net Addtl Comp Earned Addtl Location Activity RE Vol Hours Avail Avail Vol Hours Avail Deliver Parts to the Field1.0 1.0 1.0 1 0.5 Workflow from G.O. Account (Pay Invoice)2.0 1.0 0.5 1 0.5 Sick Store Charges, Issues (1199)12.0 4.0 0.3 4 0.3 Vac Clean Storeroom / Yard1.0 1.0 1.0 1 1.0 Holiday Deliver Parts to the Field1.0 1.0 1.0 1 1.0 CI Dig Alerts 30.0 12.0 0.4 10 0.3 Meet Email 12.0 17.0 1.4 12 1.0 Training Hazardous Waste Handling1.0 1.0 1.0 1 1.0 Other Dept. Receive Materials 6.0 2.0 0.3 2 0.3 Wkrs 1 Total 7.0 6.5 -0.5 6.0 0.5 6.5 Comments: PROD % Net Available EXCEPTIONS PROD % 39.0 2.0 Net Available Hours 37.0 Total Plan Hours 95%Productivity % Additional Available Hours39.0 Total Earned Hours Total Available Hours 45.5 OPERATING REPORT PROD % Rich EXCEPTIONS Net Available MARK 92% EXCEPTIONS Net Available
  8. 8. 1” Meter Changes: 16 11/2” Meter Changes: 3 Hydrant Clean & Paint: 2 Hydrant Reset: 4 Main Leak Repair: 1 Service Leak Repair: 4

×