Mark Wagner

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Versatile, results-oriented digital expert with extensive experience leading teams through customer experience strategy, user experience planning, brand strategy, digital insights, and ecommerce - driving marketing effectiveness, customer centricity and operational efficiency in business and agency environments. • Exceptional ability to visualize, crystallize and direct multiple facets of forward-thinking digital solutions with varied, cross-functional agency and client teams • Lead internal and external talent to execute effective, award-winning multi-channel digital experiences that exceed client performance indices while maintaining results-oriented, user-centered goals • Thrives

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About

Mark Wagner

Presentations

Designing Web Interfaces

Designing Customer Experiences

State Of Digital2009

Likes

Design in Tech Report 2018

Brand Signals

Service Design Thinking

5 Things I Wish I Knew – A Service Design Journey

IBMiX: Ready-To-Wear The Future

service experience summit shanghai 2014 stefan moritz

Beyond Personas: Creating an Immersive Customer Experience

Kill All Passwords

Seeing Tomorrows Services: A Panel on Service Design

Gamestorming Your Product with Service Design

A Brief Guide to Service Design (UX Brighton) by Paul Thurston & Nick Marsh

UX design, service design and design thinking

Understanding human motivation_in_the_age_of_connected_machines

What Makes Content Memorable?

Hunches, Instincts, and Trusting Your Gut (Warm Gun 2014)

Blueprint+: Developing a Tool for Service Design

Service Blueprinting / Service Design Drinks Berlin

Next Conference — Mapping Outstanding Service Experiences

Visual Thinking / Service Design Drinks Berlin

User experience design, service design & design thinking : A common story ?

Transforming health care with Service Design – Global Service Design Conferenc 2013

Interface Fundamentals

The New Era of (Non-) Discoverability

Internet in your pocket

Designing for an internet of things

2014 UX/UI trends for mobile solutions

Writing Effective Creative Briefs

24 Books You've Never Heard Of - But Will Change Your Life

SXSW 2014: Re-orientating UX Design for the Internet of Things

How #Gravity Works