INF 6002
Isriya Paireepairit

Key Themes
• Tacit <=> Explicit Knowledge - week 3
• IT is to support KM - week 8
• Nature of Human Brain - Donald Norman,
The Design of Everyday Things
• Emerging of 2.0 things (blog, wiki, social
network, ...)

KM Process

Tacit Explicit

Disseminate
Mixed
Consume
(Back to Tacit)

We used to do like this
Traditional Way of KM

Psychologists tell us that
Human Brain
is
Unconnected
Discrete
Ad hoc
Not in order

But when we create an explicit knowledge
We make some orders for our thoughts

Examples
• Books (whole book)
• Magazine Articles (many paragrahes)
• Journal (many paragraphes)
• Dissertation
• Documentary (e.g. Discovery Channel)

Pros & Cons
• Good Quality • Costly
• Ordered • Time Consuming
• Easy to manage • Few pieces of work

Print
Send to library/bookshop
Video documentary
Audiobook
Illustrated book
Read
Watch
Listen

Problems
• Slow (e.g. by Truck)
• Costly (e.g. reprint cost)
• Difficult to consume (lengthy, complicated)

New Way of KM

Examples

Blogs
boingboing.net
2 sentences
1 picture

Wiki

Wiki
My thought
Other’s thought 4 words

SMS?
3 sentences

Online Video
Less than 10 min

Pros & Cons
• Shorter • Not in order
• Very easy to produce • Diffused
• Easier to consume • Lower quality
• Many pieces of work

Internet

Internet
• Very cheap
• Very fast (Fiber optics, the speed of light?)
• Coverage area
• 1/6 of world population
• But are there too many pieces of knowledge
on the Internet???

Information
Technology
&
Management

Information Technology
• Information Retrieval
• Search
• Translation
• Recognition
• Recommendation
• Information Literacy

Big Picture

Old
Easier way Information
to produce Internet Technology
New

Digital conversion
Old
Easier way Information
to produce Internet Technology
New