Knowledge Management 2.0
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Knowledge Management 2.0

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How can Web 2.0 technology improve the way of Knowledge Management?

How can Web 2.0 technology improve the way of Knowledge Management?

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    Knowledge Management 2.0 Knowledge Management 2.0 Presentation Transcript

    • INF 6002 Isriya Paireepairit
    • Key Themes • Tacit <=> Explicit Knowledge - week 3 • IT is to support KM - week 8 • Nature of Human Brain - Donald Norman, The Design of Everyday Things • Emerging of 2.0 things (blog, wiki, social network, ...)
    • KM Process
    • Tacit Explicit
    • Disseminate Mixed Consume (Back to Tacit)
    • We used to do like this Traditional Way of KM
    • Psychologists tell us that Human Brain is Unconnected Discrete Ad hoc Not in order
    • But when we create an explicit knowledge We make some orders for our thoughts
    • Examples • Books (whole book) • Magazine Articles (many paragrahes) • Journal (many paragraphes) • Dissertation • Documentary (e.g. Discovery Channel)
    • Pros & Cons • Good Quality • Costly • Ordered • Time Consuming • Easy to manage • Few pieces of work
    • Print Send to library/bookshop Video documentary Audiobook Illustrated book Read Watch Listen
    • Problems • Slow (e.g. by Truck) • Costly (e.g. reprint cost) • Difficult to consume (lengthy, complicated)
    • New Way of KM
    • Examples
    • Blogs boingboing.net 2 sentences 1 picture
    • Wiki
    • Wiki My thought Other’s thought 4 words
    • SMS? 3 sentences
    • Online Video Less than 10 min
    • Pros & Cons • Shorter • Not in order • Very easy to produce • Diffused • Easier to consume • Lower quality • Many pieces of work
    • Internet
    • Internet • Very cheap • Very fast (Fiber optics, the speed of light?) • Coverage area • 1/6 of world population • But are there too many pieces of knowledge on the Internet???
    • Information Technology & Management
    • Information Technology • Information Retrieval • Search • Translation • Recognition • Recommendation • Information Literacy
    • Big Picture
    • Old Easier way Information to produce Internet Technology New
    • Digital conversion Old Easier way Information to produce Internet Technology New