Knowledge Management 2.0

Slide 1: INF 6002 Isriya Paireepairit

Slide 2: Key Themes • Tacit <=> Explicit Knowledge - week 3 • IT is to support KM - week 8 • Nature of Human Brain - Donald Norman, The Design of Everyday Things • Emerging of 2.0 things (blog, wiki, social network, ...)

Slide 3: KM Process

Slide 4: Tacit Explicit

Slide 5: Disseminate Mixed Consume (Back to Tacit)

Slide 7: We used to do like this Traditional Way of KM

Slide 8: Psychologists tell us that Human Brain is Unconnected Discrete Ad hoc Not in order

Slide 9: But when we create an explicit knowledge We make some orders for our thoughts

Slide 10: Examples • Books (whole book) • Magazine Articles (many paragrahes) • Journal (many paragraphes) • Dissertation • Documentary (e.g. Discovery Channel)

Slide 11: Pros & Cons • Good Quality • Costly • Ordered • Time Consuming • Easy to manage • Few pieces of work

Slide 12: Print Send to library/bookshop Video documentary Audiobook Illustrated book Read Watch Listen

Slide 13: Problems • Slow (e.g. by Truck) • Costly (e.g. reprint cost) • Difficult to consume (lengthy, complicated)

Slide 14: New Way of KM

Slide 16: Examples

Slide 17: Blogs boingboing.net 2 sentences 1 picture

Slide 18: Wiki

Slide 19: Wiki My thought Other’s thought 4 words

Slide 20: SMS? 3 sentences

Slide 21: Online Video Less than 10 min

Slide 22: Pros & Cons • Shorter • Not in order • Very easy to produce • Diffused • Easier to consume • Lower quality • Many pieces of work

Slide 23: Internet

Slide 24: Internet • Very cheap • Very fast (Fiber optics, the speed of light?) • Coverage area • 1/6 of world population • But are there too many pieces of knowledge on the Internet???

Slide 25: Information Technology & Management

Slide 26: Information Technology • Information Retrieval • Search • Translation • Recognition • Recommendation • Information Literacy

Slide 27: Big Picture

Slide 28: Old Easier way Information to produce Internet Technology New

Slide 29: Digital conversion Old Easier way Information to produce Internet Technology New