Information Management Loves Enterprise 2 0

IM E2.0

Who knows what? Anything new? How to share? How to collaborate? When to contribute? Where to find stuff?

71% agree that it is easier to locate "knowledge" on the web than to find it within their internal systems. AIIM Industry Watch Collaboration and Enterprise 2.0, 2009

The social web knows no borders Anyone Anywhere Internet Anytime Anything

What brings the social web to the workplace? Your organization Changed information seeking behavior Consumerization of IT & mobility You The Google Generation Social media

What is keeping Enterprise 2.0 from happening? Your organization Changed information Ignorance & seeking behavior Lack of awareness Consumerization Habits & scepticism of IT & mobility to new practices You The Google Existing power Generation structures Social media & Legacy & Reactive freedom of expression IT Dept

Example: Out information seeking behavior is changing http://www.jisc.ac.uk/media/documents/programmes/reppres/gg_final_keynote_11012008.pdf

Lesson to learn We need to look at how the principles and technologies from the social web can improve our business performance by simplifying and encouraging communication, sharing and collaboration.

“ Enterprise 2.0 is all about using technology to bring brains together effectively. Andrew McAfee, Associate Professor, Harvard Business School ”

Knowledge work is unpredictable Context Ecosystem Enterprise Knowledge-based Structure-based Work Work Team (emergent structure) (predefined structure) Individual Predicability Low High

We need to collaborate beyond our strong ties None Potential Ties Weak Ties Strong Ties

We need to collaborate beyond our strong ties None Collective intelligence Potential Ties Connecting Knowledge Weak Ties exchange Strong Collaboration Ties

We need to collaborate beyond our strong ties None Collective intelligence Potential Ties Connecting Knowledge Weak Ties exchange Forums Strong Collaboration Ties RSS

Major benefits of Enterprise 2.0 Improve findability and discovery of information and people Increase capture and sharing of Increased efficiency and (tacit) knowledge productivity, innovation, Improved decision-making, Collectively organize and maintain information and knowledge agility… Build collective intelligence

Enterprise 2.0 Mechanisms

6 key principles for creating value with Enterprise 2.0 Freeform

6 key principles for creating value with Enterprise 2.0 Freeform Usability

6 key principles for creating value with Enterprise 2.0 Freeform Usability Openness

6 key principles for creating value with Enterprise 2.0 Freeform Usability Openness Conversation

6 key principles for creating value with Enterprise 2.0 Freeform Usability Openness Conversation Transparency

6 key principles for creating value with Enterprise 2.0 Freeform Good work! Usability Openness Conversation Transparency Recognition

A culture shift is needed Command-and-control Trust-driven Hierarchic Network-oriented Heroes & experts All contributions count Failure not allowed Explore and create

…the millennials and Gen Ys are much more comfortable with social networking as an example....What we try to do is listen to them and go experiment. John Johnson, CIO Intel

Key Enterprise 2.0 Enterprise 2.0 Mechanisms mechanisms

1. LINKS Provide an Improve Enable emergent search and reuse structure discovery

2. TAGS Increase Show how More & better findability and knowledge is metadata discovery organized

3. SIGNALS Free up Notify about Reduce capacity to changes as human consume they happen latency information

4. SYNDICATION Simplifies Allows new Enables sharing – in kinds of reuse close to real- information time can emerge

5. FILTERS Avoid Preserve information information overload security

We should not throw away information that has a potential value just because we can’t afford to manage it like key assets. We can all help, as a collective, in managing all this information. Here are a few examples on how to do that.

1 Use the people you know and trust, links and tags to filter out relevant information. Relevant Content tsunami information My Network Links, tags

2 Tag your own information and use tags created by the collective to find what you are looking for. Search Result

3 Collectively share, maintain and provide access to information via a shared space (wiki).

4 Use syndication and signals to build ambient awareness about what goes in your work environments. Dashboard Team Blog Project Blog Project Wiki External Site

Reuse and aggregate information from many sources with 5 mashups for actionable real-time information at your fingertips.

Data in the hands of a few makes for order; but data in the hands of many makes for endless possibilities. Tara Hunt, “The Whuffie Factor”

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Information Management Loves Enterprise 2 0

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