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ECM Today - Trends And Reality
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ECM Today - Trends And Reality

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Presentation about ECM Today, trends and reality, held on November 4th as part of the seminar ”How many information flows are there?” arranged by Mid Sweden University, CEDIF project Centre for …

Presentation about ECM Today, trends and reality, held on November 4th as part of the seminar ”How many information flows are there?” arranged by Mid Sweden University, CEDIF project Centre for digital information management and EU Objective 2

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  • 1. Photo credit: http://www.sxc.hu/browse.phtml?f=download&id=993681 Trends & Reality ECM Today Part of the seminar ”How many information flows are there?” Arranged by Mid Sweden University, CEDIF project Centre for digital information management and EU Objective 2 © Acando AB
  • 2. Oscar Berg Strategic IT, Acando Twitter: oscarberg acando.com thecontenteconomy.com © Acando AB
  • 3. Acando & Our Mission Acando is a consultancy company that in partnership with our clients identifies and implements business improvements through information enabled by technology. © Acando AB
  • 4. Focus. Information and users. The culture. Processes and systems. All at the same time. © Acando AB
  • 5. Three Essential Steps to AHA! Experiences No 1. Understanding the big picture and the business. No 2. Understanding the information and its value. No 3. Understanding the daily work. © Acando AB
  • 6. First a couple of disclaimers… © Acando AB
  • 7. ECM does NOT = Document Management …despite what some old school DM people say ECM does NOT = Product or Technology …despite what the vendors want you to believe © Acando AB
  • 8. So what is ECM? All that is needed to be able to manage all content within an enterprise regardless of type, format or location throughout the content’s life cycle so that it can be found and used when needed © Acando AB
  • 9. ECM & Collaboration are tightly intertwined Collaboration ECM © Acando AB
  • 10. We know this story You’ve probably already heard this story… © Acando AB Photo credit: http://www.sxc.hu/browse.phtml?f=download&id=80232
  • 11. Over 80% of enterprise content is unstructured. Fulcrum Research © Acando AB
  • 12. Content volume is growing by over 200% per year. Forrester Research © Acando AB
  • 13. White collar workers spend as much as 40% of their time managing documents. Gartner © Acando AB
  • 14. The feeling of information overload is frequently experienced by knowledge workers… © Acando AB
  • 15. Knowledge workers spend from 15% to 35% of their time searching for information. 15% of the time is spent on duplicating existing information. Searchers are successful in finding what they seek 50% of the time or less. Source: IDC © Acando AB
  • 16. “ 71% agree that it is easier to locate "knowledge" on the web than to find it within their ” internal systems. AIIM Industry Watch Collaboration and Enterprise 2.0, 2009 © Acando AB
  • 17. How important is the effective management of electronic information to the long-term success of your organization? © Acando AB
  • 18. Which 3 of these typical aspects of ECM products do you consider most important? © Acando AB
  • 19. Are businesses acting on this? © Acando AB
  • 20. TRENDS © Acando AB
  • 21. There’s a shift in corporate techology adoption © Acando AB Source: McKinsey Quarterly ”Six ways to make Web 2.0 work”, February 2009
  • 22. Technologies are converging Portals Content Communication Management Collaboration © Acando AB
  • 23. Social software is taking center stage Portals Content Social Communication Management Software Collaboration © Acando AB
  • 24. TREND #1 Exploding volumes of user generated content © Acando AB
  • 25. Grass root initiatives needs to be gardened, not blocked or exterminated. 2009-11-04 24 © Acando AB
  • 26. TREND #2 The Read-Write Web is blurring roles Author Editor Publisher Before Reader Now © Acando AB
  • 27. TREND #3 Content resides both inside and outside firewalls Google Docs Microsoft Word © Acando AB
  • 28. TREND #4 Increasing structure and openness of documents © Acando AB
  • 29. TREND #5 The notion of the term ”document” is blurring © Acando AB
  • 30. TREND #6 Conversations – content is just something to talk about People Conversations Unstructured Content Structured content © Acando AB
  • 31. TREND #7 User-generated metadata Favorites Views Comments Downloads Embeds Taxonomy Shares Tags Social Bookmarks Groups © Acando AB
  • 32. REALITY © Acando AB
  • 33. Typical ECM problems Users can’t find the info they need Users don’t know which tool to use, or how Users can’t access the information they need Information security requirements cannot be met Problem complying with rules and legislations © Acando AB
  • 34. Common causes Each business unit decides for itself Lack of awareness of ECM problems No clear policies and guidelines No overview of the entire content landscape Lack of vision and long-term strategy © Acando AB
  • 35. Everything © Acando AB
  • 36. Many organizations have ECM technologies in place Investment Return © Acando AB
  • 37. There is an opportunity to leverage these investments Investment Return © Acando AB
  • 38. Define a vision and strategy for ECM Share ECM best practices Enhance common ECM capabilities © Acando AB
  • 39. Here are a few of the obstacles we have to deal with… © Acando AB 38
  • 40. IT organisations are reactive © Acando AB
  • 41. Business units are egocentric © Acando AB
  • 42. Top management does not get ECM © Acando AB
  • 43. No vision, strategy Top or commitment Management Funding and Business Business Business decision- Unit Unit Unit making on business unit level Not enough resources, skills or support for ECM © Acando AB
  • 44. Common funding and Vision, strategy Top decision-making for and commitment Management shared capabilities Governance Board Business Business Business Unit Unit Unit Competence Centre ECM as shared service © Acando AB
  • 45. “ The largest enemy of change and leadership isn't a "no". It's a "not yet". Change almost never fails because it's too early. It almost always fails because it's too late. Seth Godin, Author ” © Acando AB
  • 46. © Acando AB
  • 47. For more information, visit www.acando.com © Acando AB © Acando AB