ECM Today - Trends And Reality

Photo credit: http://www.sxc.hu/browse.phtml?f=download&id=993681 Trends & Reality ECM Today Part of the seminar ”How many information flows are there?” Arranged by Mid Sweden University, CEDIF project Centre for digital information management and EU Objective 2 © Acando AB

Oscar Berg Strategic IT, Acando Twitter: oscarberg acando.com thecontenteconomy.com © Acando AB

Acando & Our Mission Acando is a consultancy company that in partnership with our clients identifies and implements business improvements through information enabled by technology. © Acando AB

Focus. Information and users. The culture. Processes and systems. All at the same time. © Acando AB

Three Essential Steps to AHA! Experiences No 1. Understanding the big picture and the business. No 2. Understanding the information and its value. No 3. Understanding the daily work. © Acando AB

First a couple of disclaimers… © Acando AB

ECM does NOT = Document Management …despite what some old school DM people say ECM does NOT = Product or Technology …despite what the vendors want you to believe © Acando AB

So what is ECM? All that is needed to be able to manage all content within an enterprise regardless of type, format or location throughout the content’s life cycle so that it can be found and used when needed © Acando AB

ECM & Collaboration are tightly intertwined Collaboration ECM © Acando AB

We know this story You’ve probably already heard this story… © Acando AB Photo credit: http://www.sxc.hu/browse.phtml?f=download&id=80232

Over 80% of enterprise content is unstructured. Fulcrum Research © Acando AB

Content volume is growing by over 200% per year. Forrester Research © Acando AB

White collar workers spend as much as 40% of their time managing documents. Gartner © Acando AB

The feeling of information overload is frequently experienced by knowledge workers… © Acando AB

Knowledge workers spend from 15% to 35% of their time searching for information. 15% of the time is spent on duplicating existing information. Searchers are successful in finding what they seek 50% of the time or less. Source: IDC © Acando AB

“ 71% agree that it is easier to locate "knowledge" on the web than to find it within their ” internal systems. AIIM Industry Watch Collaboration and Enterprise 2.0, 2009 © Acando AB

How important is the effective management of electronic information to the long-term success of your organization? © Acando AB

Which 3 of these typical aspects of ECM products do you consider most important? © Acando AB

Are businesses acting on this? © Acando AB

TRENDS © Acando AB

There’s a shift in corporate techology adoption © Acando AB Source: McKinsey Quarterly ”Six ways to make Web 2.0 work”, February 2009

Technologies are converging Portals Content Communication Management Collaboration © Acando AB

Social software is taking center stage Portals Content Social Communication Management Software Collaboration © Acando AB

TREND #1 Exploding volumes of user generated content © Acando AB

Grass root initiatives needs to be gardened, not blocked or exterminated. 2009-11-04 24 © Acando AB

TREND #2 The Read-Write Web is blurring roles Author Editor Publisher Before Reader Now © Acando AB

TREND #3 Content resides both inside and outside firewalls Google Docs Microsoft Word © Acando AB

TREND #4 Increasing structure and openness of documents © Acando AB

TREND #5 The notion of the term ”document” is blurring © Acando AB

TREND #6 Conversations – content is just something to talk about People Conversations Unstructured Content Structured content © Acando AB

TREND #7 User-generated metadata Favorites Views Comments Downloads Embeds Taxonomy Shares Tags Social Bookmarks Groups © Acando AB

Typical ECM problems Users can’t find the info they need Users don’t know which tool to use, or how Users can’t access the information they need Information security requirements cannot be met Problem complying with rules and legislations © Acando AB

Common causes Each business unit decides for itself Lack of awareness of ECM problems No clear policies and guidelines No overview of the entire content landscape Lack of vision and long-term strategy © Acando AB

No vision, strategy Top or commitment Management Funding and Business Business Business decision- Unit Unit Unit making on business unit level Not enough resources, skills or support for ECM © Acando AB

Common funding and Vision, strategy Top decision-making for and commitment Management shared capabilities Governance Board Business Business Business Unit Unit Unit Competence Centre ECM as shared service © Acando AB

“ The largest enemy of change and leadership isn't a "no". It's a "not yet". Change almost never fails because it's too early. It almost always fails because it's too late. Seth Godin, Author ” © Acando AB

ECM Today - Trends And Reality

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