Business Social Internal TechnologyValues: CRM Communities Enablers:• Transparent • Simple• Listening Social • Mobile Collaboration• Dialog Commerce • Networked• Engagement • Ubiquitous• Co-Creation • Scalable Social Knowledge Marketing
Traditional Employee Generated Video Social Social Telephone TaggingBusiness E-Mail Activity Feeds SocialChallenges: Benefits• Functional • Network – Document Employee Silos Mgmt. Profiles Centric• Organization Collaboration • Cross – Boundaries Tools Functional• Efficiency Instant Internal Micro • Open Access Messaging• Security Blogs • Transparency Constraints • Shared Vision• Shared Vision Discussion Internal Forums Blogs Web Conf. Wikis Video Conf.
• Community Sites• The Newsfeed• Social Search• Personal Profile• People Card• Reputation Builder• Enhanced Task Management• Lync Integration• SkyDrive Pro
Community Sites in SharePoint 2013 provide anenvironment for discussions with colleagues, groups,or individualsSimilar to how Facebook allows you to engage inconversation with friends using the NewsfeedAllows you to engage in the same way with peopleacross your organizationYou can create and deploy a Community Site for all themembers of your Department or Business UnitAllows your team to discuss issues, brainstorm onideas, ask questions, and engage in documentcollaboration within a Facebook like environmentThe difference here is that the community is businessfocused.Users can engage in discussions whenever they havetime without using email
The Newsfeed displays information from other usersor topics that you follow, such as people, documents,sites, and metadata tagsThe Newsfeed displays items sorted in reversechronological order so you can see the most relevantand recent itemThe Newsfeed is just one of several feeds availablevia the MySiteThe Everyone feed shows posts or replies from thepeople you follow and all users from all communitiesThe Activities feed shows all activity associated with aparticular userOther users can see your Activities feed whilebrowsing your Profile or About Me page
One of the biggest issues with SharePoint 2010 was a lack ofSocial SearchYour search results were concentrated on the indexeddocuments, sites, and other document types that were part ofthe default or custom search scopeMicrosoft has greatly enhanced the search features forSharePoint 2013, specifically around Social SearchA Site Administrator can now specify multiple locations wherequery results should come from, such as your local SharePointindex, an Internet Search Engine, or both. In addition todisplaying contact and organizational informationSearch results now show authored documents and informationon past projectsThis is huge in terms of finding content related to things you’veworked on or identifying experts in your organizationSharePoint 2013 Search has new navigation tools that includequery suggestions based on previous results, and a new "hoverpanel" that shows additional information when you hold thecursor over an item
The public section of About Me features a new Personal Profile withinformation about your interests and social connections highlightingyour conversations, areas of interest, connections, colleagues, tags,and notesThe Personal Profile page has a menu that the Profile Owner cannavigate to see the their News Feed activity, About Me information.Tasks (more about this later). Blog Posts, etc.The user has the ability to edit the menu and change the look and feelof the Profile PageThe viewer of the profile can see the information that the user wantsdisplayed such as Activity – what they are saying on all the discussionsthe user in involved inThe Personal Profile really does a great job of replacing the MySite inSharePoint 2010 and gives the owner and viewer of the profile moreinformation that is relevant to the Social nature of collaborationThe NewsFeed link on the Personal Profile page takes you to pagewhere you can view people, documents, sites, and tags that you’refollowingYou can view all of your conversations, start a conversation with anindividual or a groupYou can set context for what you’re saying and who you’re saying it toThis is critical to engaging in the conversations that are taking placeand ensuring you’re connected to the conversation
The People Card is an enhanced contact card conceptthat is similar to the Contact Card in OutlookIt provides all the pertinent information about a user orcolleagueAll the specific contact information is displayedincluding links to engage the user via specificcommunications channelsThe People Card is a one stop shop for engaging theindividual in a conversation or collaborating with themusing the SharePoint platform
A key tenant in Social Computing is the concept of ReputationHow you’re perceived by your peers is important to finding andengaging experts, driving adoption, and bringing teams togetherto solve issue and problemsSharePoint 2013 provides incentives to promote participation inconversations and communities, such as likes, badges, and bestrepliesLet’s say youre browsing a community site and answer aquestion posted by your colleague Kari, whos notified by email ofyour responseKeri marks your answer as a best reply, which earns youreputation points and improves your status within the community.The more you engage the more points you getThe point system is set by each Community Owner or Managerand the Members page shows your reputation scoreThis type of measurement encourages users to engage in thecommunities and participate in conversationsThis is a gamification concept where users rate each other andpush other users to engageYou don’t want your colleague looking better than you so you arenaturally incented to participate
One of the biggest issues users had with SharePoint 2010 wastask management and being able to see your tasks based onwhat you were working onUsers wanted the ability to see an aggregated view of tasksassigned to them through all projectsYou could purchase 3rd party web parts to accomplish this ordevelop the solution yourselfMicrosoft has addressed this with aggregated task managementon your Profile PageThe left navigation menu on the Profile page has a Tasks linkthat loads the My Tasks screenThe page aggregates your tasks across all of the groups orcommunities you belong toTasks are presented in a timeline format, are searchable, andare grouped by project locationsOf course the tasks can be linked to Outlook as well for furtherintegration
One of the key concepts in Social Collaboration is connectingto colleagues using Instant Messaging when you have aquestion or you’re engaging in an online meetingMicrosoft has developed Lync as their Enterprise InstantMessaging tool, It is secure (behind the firewall) and isintegrated into the Microsoft Office platform for presence andcommunicationIn SharePoint 2010, Lync was integrated only to the point ofallowing for presence where you could see if a documentauthor was online through a red, yellow, or green indicator inthe document library - Not very functional…Microsoft has developed deep integration between Lync,SharePoint, OneNote, Outlook, and other Office applicationsIn SharePoint 2013 you can view a user and see all the Lyncinformation including their recent activity, what their status is,what organization they belong to and what communities theyare a part of
Ever wonder what happened to Groove?Well… it lives as SkyDrive Pro and is tightly integrated intoSharePoint 2013 and Office 2013The concept of syncing SharePoint to an environment that youcould take offline was something that really wasn’t implementedwell in SharePoint 2010Users never really got the complicated steps it took to take contentofflineMicrosoft made SkyDrive Pro available as an alternativeDesigned to be a central hub for work related documents,SkyDrive Pro makes it easier to work on files that you need to editwhen you’re disconnected from SharePoint (via the FollowDocuments page)
So what about Yammer and SharePoint?There are a number of benefits users and administrators will seeas the Yammer/SharePoint integration evolves.Technically, it will be easier to manage as things like minimum discrequirements (for instance the current need for 7GB for eachuser’s MySite) go away and are managed internally by Yammer.You can embed a Yammer feed on virtually any SharePoint page.Users can post messages, links and files directly from SharePointYammer feeds can be configured as read-only, or, optionally, makeit visible to SharePoint users without them needed to create aYammer accountSearch Integration – Yammer messages appear alongsideSharePoint search resultsOverall, this combination really puts the “Social” into the MicrosoftSocial Collaboration solution
If your organization is currently on (or planning to move to)SharePoint 2013, there are some impacts to the SharePoint/Yammer integration that you should consider – both short and longterm;Migrating existing Activity Feeds and Community Sites -At some point in 2013 (most likely Q2 or Q3) Microsoft willdeprecate the native SharePoint activity Feed. This will firsthappen as part of Office 365 – where customer will have no choicein the matter and timing. It will happen later for SharePoint on-prem via a service pack.If your business depends on an activity feed – and today thatactivity feed is native SharePoint – you need to understand theimpacts.It’s in the cloud!If you plan to switch over to the Yammer activity feed and have nocloud-based applications – get ready. This typically involved atechnical/architecture review board – and if this is your company’sfirst venture into the cloud, you should prepare for it appropriately.