SAFE HARBOR STATEMENT The following is intended to outline our general product direction.  It is intended for information ...
Oracle Unbreakable Linux Support Program Mark Atkinson West Region Linux & VM Sales
Oracle Unbreakable Linux Support <ul><li>Support for the Linux Operating System </li></ul><ul><li>Available to any custome...
Oracle Unbreakable Linux Support <ul><li>Open source software; not a new Linux distribution </li></ul><ul><li>Terminology ...
Why Is Oracle Providing Linux Support? <ul><li>Customers are demanding enterprise-quality support </li></ul><ul><ul><li>No...
Why is Oracle Tracking Red Hat Software? <ul><li>Oracle’s strategy is to compete on superior support not on product differ...
Oracle’s Long-term Investment in Linux <ul><li>1998 Oracle first commercial database on Linux </li></ul><ul><ul><ul><ul><l...
Linux: Oracle’s Choice Unbreakable Linux Global Support in 145 Countries All Oracle Products Are Available on Linux 9,000 ...
Internal Use at Oracle <ul><li>Oracle Enterprise Linux is the base development platform </li></ul><ul><ul><li>More than 9,...
Focus on Linux Testing <ul><li>Real-world regression and stress testing </li></ul><ul><li>Customer-centric testing: </li><...
Oracle Database Development  Runs on Enterprise Linux Grid <ul><li>All automated testing jobs run on “The Farm” </li></ul>...
Oracle On Demand Data Center Runs Oracle Enterprise Linux <ul><li>3.6 Million users </li></ul><ul><li>10,000 servers </li>...
Oracle: Most Complete, Open, Integrated Enterprise Software Stack for Linux Operating System Database Applications Enterpr...
Three Support Levels - Pricing <ul><li>Network Support </li></ul><ul><ul><li>Access to Unbreakable Linux Network software ...
Benefits <ul><li>Enterprise-quality support for Linux </li></ul><ul><ul><li>24x7, global, large-scale support organization...
More Value to Unbreakable Linux Users <ul><li>Oracle Management Pack for Linux </li></ul><ul><li>Complete Linux server lif...
What is Premier Backporting? <ul><li>Traditional Backporting  = A specific bug fix produced for the latest version of a pa...
Software Channel: Unbreakable Linux Network (ULN) <ul><li>linux.oracle.com </li></ul><ul><li>Updates, bug fixes, security ...
Switching to Unbreakable Linux Support <ul><li>Switch to Oracle Linux support in just minutes </li></ul><ul><ul><li>Purcha...
Comprehensive Indemnification <ul><li>Indemnification for intellectual property claims raised against our customers </li><...
Testing: Oracle Validated Configurations <ul><li>Pre-tested, validated, and supported Linux architectures, including </li>...
Customer Endorsements
Partner Endorsements Leading Technology Partners Endorse Unbreakable Linux
Resources <ul><li>Linux Home Page oracle.com/linux </li></ul><ul><li>Oracle VM Home Page oracle.com/virtualization </li></...
 
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Oracle Unbreakable Linux

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Oracle Unbreakable Linux Support Program Overview

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  • The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
  • Oracle Unbreakable Linux

    1. 1. SAFE HARBOR STATEMENT The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
    2. 2. Oracle Unbreakable Linux Support Program Mark Atkinson West Region Linux & VM Sales
    3. 3. Oracle Unbreakable Linux Support <ul><li>Support for the Linux Operating System </li></ul><ul><li>Available to any customer; not just Oracle users </li></ul><ul><li>Dedicated development, test, and delivery teams </li></ul><ul><li>Backed by world’s largest software support team </li></ul><ul><li>24x7 in 145 countries and 27 languages </li></ul><ul><li>Enterprise-Quality Support </li></ul><ul><li>Lower cost of support </li></ul>
    4. 4. Oracle Unbreakable Linux Support <ul><li>Open source software; not a new Linux distribution </li></ul><ul><li>Terminology </li></ul><ul><ul><li>Enterprise Linux = Software </li></ul></ul><ul><ul><li>Unbreakable Linux = Support Program </li></ul></ul><ul><li>Tracks Red Hat product releases </li></ul><ul><li>Freely available source and binaries </li></ul><ul><li>x86 and x86-64 (AMD and Intel) architectures </li></ul><ul><ul><li>Making Linux Better </li></ul></ul>
    5. 5. Why Is Oracle Providing Linux Support? <ul><li>Customers are demanding enterprise-quality support </li></ul><ul><ul><li>No pressure to update to the latest Update release </li></ul></ul><ul><ul><li>Timely bug fixes </li></ul></ul><ul><li>Linux is strategic to Oracle and its customers </li></ul><ul><ul><li>We sell a lot of our software running on Linux </li></ul></ul><ul><ul><li>Linux provides an open standards alternative </li></ul></ul><ul><li>Oracle understands enterprise support </li></ul><ul><ul><li>More than 30 years supporting enterprise customers </li></ul></ul><ul><ul><li>Efficient, low cost provider </li></ul></ul>
    6. 6. Why is Oracle Tracking Red Hat Software? <ul><li>Oracle’s strategy is to compete on superior support not on product differentiation </li></ul><ul><li>Product differentiation does not offer any competitive advantage to Oracle (Linux is commodity) </li></ul><ul><li>Oracle is not interested in forking Linux; Oracle contributes product enhancements to upstream developer communities </li></ul><ul><li>Customers were frustrated with the quality of Linux support </li></ul><ul><li>Switching to Oracle Support is easy and zero cost because of full compatibility with RHEL </li></ul>
    7. 7. Oracle’s Long-term Investment in Linux <ul><li>1998 Oracle first commercial database on Linux </li></ul><ul><ul><ul><ul><li>Other ISV’s then began porting their applications to Linux </li></ul></ul></ul></ul><ul><li>1999 Investments in multiple Linux startups </li></ul><ul><ul><ul><ul><li>Red Hat, Miracle Linux, VA Linux </li></ul></ul></ul></ul><ul><li>2002 Contributes cluster file system to Linux </li></ul><ul><ul><ul><ul><li>Key enabling technology for high-performance Linux grids </li></ul></ul></ul></ul><ul><li>Unbreakable Linux program </li></ul><ul><ul><ul><ul><li>Oracle fixes Priority 1 Linux Bugs for Oracle customers </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Free Linux patches to customers and vendors </li></ul></ul></ul></ul><ul><li>2004 Oracle sponsors Linux security certification </li></ul><ul><ul><ul><ul><li>Linux gets EAL certified for use in secure systems </li></ul></ul></ul></ul><ul><li>2006 Offers enterprise-class support for Linux </li></ul><ul><ul><ul><ul><li>Ongoing technical contributions to Linux community </li></ul></ul></ul></ul>
    8. 8. Linux: Oracle’s Choice Unbreakable Linux Global Support in 145 Countries All Oracle Products Are Available on Linux 9,000 Developers Dedicated Linux Kernel Team Oracle On Demand Oracle Runs Its Business on Linux
    9. 9. Internal Use at Oracle <ul><li>Oracle Enterprise Linux is the base development platform </li></ul><ul><ul><li>More than 9,000 developers use Linux </li></ul></ul><ul><li>Key internal systems run on Linux </li></ul><ul><ul><li>More than 10,000 servers run Linux </li></ul></ul><ul><ul><li>Oracle.com </li></ul></ul><ul><ul><li>Oracle Files Online </li></ul></ul><ul><ul><li>Oracle demo systems </li></ul></ul><ul><ul><li>Oracle financial systems </li></ul></ul><ul><ul><li>Oracle development organization </li></ul></ul>
    10. 10. Focus on Linux Testing <ul><li>Real-world regression and stress testing </li></ul><ul><li>Customer-centric testing: </li></ul><ul><ul><li>Test Linux features that matter to Oracle customers </li></ul></ul><ul><ul><li>Oracle and non-Oracle workloads (e.g. backup) running concurrently </li></ul></ul><ul><ul><li>Adverse conditions (low memory, low disk space, etc.) </li></ul></ul><ul><ul><li>Long, continuously running stress tests (detect memory leaks) </li></ul></ul><ul><ul><li>Check for performance regression and degradation </li></ul></ul>
    11. 11. Oracle Database Development Runs on Enterprise Linux Grid <ul><li>All automated testing jobs run on “The Farm” </li></ul><ul><li>1000 dual CPU machines </li></ul><ul><li>75% running Linux </li></ul><ul><li>2000 jobs run simultaneously </li></ul><ul><li>860 users </li></ul><ul><li>Over 3 million test suites run </li></ul>100% Utilization Grid Usage Running jobs Queued jobs
    12. 12. Oracle On Demand Data Center Runs Oracle Enterprise Linux <ul><li>3.6 Million users </li></ul><ul><li>10,000 servers </li></ul><ul><li>3.5 Petabytes storage </li></ul><ul><li>64-bit Linux </li></ul>
    13. 13. Oracle: Most Complete, Open, Integrated Enterprise Software Stack for Linux Operating System Database Applications Enterprise Management <ul><li>Customer Benefits </li></ul><ul><li>Standard components </li></ul><ul><li>Validated configurations </li></ul><ul><li>Synchronized releases </li></ul><ul><li>Easier to manage </li></ul><ul><li>Greater security </li></ul><ul><li>Higher reliability </li></ul><ul><li>Rich partner ecosystem </li></ul><ul><li>Hot-pluggable </li></ul><ul><li>One-stop, seamless support </li></ul><ul><li>Lowers cost of ownership </li></ul><ul><li>Open and standards compliant </li></ul><ul><li>Integrates open source components </li></ul>Middleware Development Tools and Enterprise Linux Oracle Database Oracle Tools & Fusion Middleware Oracle Applications Oracle Enterprise Manager
    14. 14. Three Support Levels - Pricing <ul><li>Network Support </li></ul><ul><ul><li>Access to Unbreakable Linux Network software and updates </li></ul></ul><ul><li>Basic Support </li></ul><ul><ul><li>Software and updates </li></ul></ul><ul><ul><li>Management Pack for Linux </li></ul></ul><ul><ul><li>Log service requests via Web or phone, 24x7 </li></ul></ul><ul><li>Premier Support </li></ul><ul><ul><li>Software and updates </li></ul></ul><ul><ul><li>Management Pack for Linux </li></ul></ul><ul><ul><li>Log service requests via Web or phone, 24x7 </li></ul></ul><ul><ul><li>Premier Backports of fixes to currently supported software versions </li></ul></ul><ul><ul><li>Lifetime support </li></ul></ul>No equivalent support $1,399 Premier Limited 2 or less CPUs No equivalent support $2,299 Premier (More than 2 CPUs) $349 $119 Network Access (Patches and Updates) $799 (limited features, limited hours) $499 Basic Limited (better than RHEL ES Support; 2 or less CPUs) $2,499 $1,199 Basic (equivalent to RHEL AS Premium Support; More than 2 CPUs) Fee Based FREE Installable Binaries Oracle Red Hat Equal to Red Hat’s Best Support Equal to Oracle’s Database Support
    15. 15. Benefits <ul><li>Enterprise-quality support for Linux </li></ul><ul><ul><li>24x7, global, large-scale support organization </li></ul></ul><ul><ul><li>Access to skilled Linux engineers who understand the full stack </li></ul></ul><ul><ul><li>No pressure to upgrade to the latest “Update” release </li></ul></ul><ul><li>Complete support for the complete Linux software stack </li></ul><ul><ul><li>Seamless interoperability with database, middleware, applications </li></ul></ul><ul><ul><li>No finger pointing </li></ul></ul><ul><li>Full-featured server management framework at no charge </li></ul><ul><ul><li>Oracle Management Pack for Linux </li></ul></ul><ul><li>Fully supported clustering solution at no charge </li></ul><ul><ul><li>Oracle Clusterware for Unbreakable Linux </li></ul></ul><ul><li>Comprehensive legal indemnification </li></ul><ul><li>Lower cost of support </li></ul><ul><ul><li>Consolidate support contracts </li></ul></ul><ul><ul><li>Lower total cost </li></ul></ul>
    16. 16. More Value to Unbreakable Linux Users <ul><li>Oracle Management Pack for Linux </li></ul><ul><li>Complete Linux server lifecycle management </li></ul><ul><ul><li>Provisioning </li></ul></ul><ul><ul><li>Patching </li></ul></ul><ul><ul><li>Monitoring </li></ul></ul><ul><ul><li>Administration </li></ul></ul><ul><ul><li>Configuration Management </li></ul></ul><ul><li>Oracle Cluster File System 2 </li></ul><ul><ul><li>Support included for general purpose usage </li></ul></ul><ul><li>Free for Basic and Premier support customers </li></ul>
    17. 17. What is Premier Backporting? <ul><li>Traditional Backporting = A specific bug fix produced for the latest version of a package may be retroactively created and introduced as part of an earlier release or update level (e.g. a bug fix released in RHEL5 or OEL5 is also released as part of RHEL4 or OEL4) </li></ul><ul><li>Only Oracle offers Premier Backporting , which goes far beyond traditional backporting. For example: </li></ul><ul><ul><li>Current user runs RHEL4 or OEL4 Update 4 release; </li></ul></ul><ul><ul><li>When update 5 becomes available, they want to stay on Update 4 and get just one specific bug fix in Update 5 backported to their current environment; </li></ul></ul><ul><ul><li>With Premier Backporting , Oracle makes that specific bug fix available without forcing the customer to upgrade; </li></ul></ul><ul><ul><li>In sharp contrast, a Red Hat support customer must upgrade to the entire Update release to get just the one bug fix they need. </li></ul></ul>No pressure to upgrade to the latest Update release
    18. 18. Software Channel: Unbreakable Linux Network (ULN) <ul><li>linux.oracle.com </li></ul><ul><li>Updates, bug fixes, security fixes </li></ul><ul><li>Access via up2date and Web browser </li></ul><ul><li>Errata mailing list </li></ul><ul><li>Search packages </li></ul><ul><li>Download packages </li></ul><ul><ul><li>Binary and source </li></ul></ul><ul><li>Manage channel subscriptions </li></ul><ul><li>See how current your registered servers are </li></ul>
    19. 19. Switching to Unbreakable Linux Support <ul><li>Switch to Oracle Linux support in just minutes </li></ul><ul><ul><li>Purchase support </li></ul></ul><ul><ul><li>Download Oracle’s up2date – linux.oracle.com </li></ul></ul><ul><ul><li>Run ‘up2date –register’ to create an account using your CSI number for Linux support </li></ul></ul><ul><ul><li>System will be registered with the Unbreakable Linux Network. up2date will then download updates built by Oracle. </li></ul></ul>
    20. 20. Comprehensive Indemnification <ul><li>Indemnification for intellectual property claims raised against our customers </li></ul><ul><li>Available to all Oracle-supported customers </li></ul><ul><ul><li>Network, Basic and Premier </li></ul></ul><ul><li>Includes damages, liabilities, costs and expenses awarded by courts </li></ul><ul><ul><li>Not limited to the amount of money paid by the customer </li></ul></ul>Deploy Linux with Confidence
    21. 21. Testing: Oracle Validated Configurations <ul><li>Pre-tested, validated, and supported Linux architectures, including </li></ul><ul><li>Software, hardware, storage, drivers, networking components </li></ul><ul><li>Best practices for Linux deployment </li></ul><ul><li>Real-world testing of complete stack </li></ul><ul><li>More than 30 configurations published, freely available for download </li></ul><ul><li>oracle.com/technology/tech/linux </li></ul>Oracle Validated Configurations offer faster Linux deployments while lowering infrastructure costs Storage Server Linux OS Oracle DB, Oracle AS
    22. 22. Customer Endorsements
    23. 23. Partner Endorsements Leading Technology Partners Endorse Unbreakable Linux
    24. 24. Resources <ul><li>Linux Home Page oracle.com/linux </li></ul><ul><li>Oracle VM Home Page oracle.com/virtualization </li></ul><ul><li>Free Download: Oracle Enterprise Linux edelivery.oracle.com/linux </li></ul>

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