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New Ppt Full Deck Voda Phone Master Main Wet 5 Jan09

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Vodafone Master Deck.

Vodafone Master Deck.

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  • Transcript

    • 1. Welcome to BlackBerry Training for Vodafone
    • 2. Training Roadmap
      • Introduction to RIM
      • BlackBerry Devices
      • BlackBerry Solution
      • Selling BlackBerry
      • Review and Q&A
    • 3. Training Roadmap
      • Introduction to RIM
      • BlackBerry Devices
      • BlackBerry Solution
      • Selling BlackBerry
      • Review and Q&A
    • 4.
      • Founded in
      • Introduced first BlackBerry device in 1997
      • BlackBerry devices are now sold in 120 countries
      • World’s top-selling Smart Phone
      Introducing Research In Motion 1984 1997 140
    • 5. BlackBerry Worldwide
      • Over 375 networks in approximately 140 countries
      Countries with local BlackBerry smartphone coverage
    • 6. BlackBerry Subscriber Growth
      • Tremendous increase in subscribers over past 3 years
      Presently we are at 19 million Subscriber 100%+
    • 7. BlackBerry Fun Facts
      • Webster’s New Word of the Year for 2006 was “Crackberry”
        • Source: www.prnewswire.com
      • BlackBerry users are able to turn an average of 57 minutes per day of downtime into productive time
        • Source: Ipsos Reid BlackBerry ROI study 2007
      • 70% of all professionals will be using push email devices by year’s end.
        • Source: Visto Corporation survey 2007
    • 8. Training Roadmap
      • Introduction to RIM
      • BlackBerry Devices
      • BlackBerry Solution
      • Selling BlackBerry
      • Review and Q&A
    • 9. BlackBerry Devices
      • BlackBerry Device Features
        • Phone
        • Messaging
        • Organizer
        • Browser, modem, and mapping
        • Media
      • BlackBerry Devices
        • Device overview
        • 8800
        • 8120
        • 8300
    • 10. BlackBerry Devices
      • BlackBerry Device Features
        • Phone
        • Messaging
        • Organizer
        • Browser, modem, and mapping
        • Media
      • BlackBerry Devices
        • Device overview
        • 8800
        • 8300
        • 8120
    • 11. BlackBerry Device Features
      • BlackBerry is a one-stop wireless solution with no compromises
        • Full-featured phone
        • Messaging – Push email, instant messaging, PIN messaging, SMS (text) & MMS messaging
        • Seamless organizer integration
        • Web, tethered modem, and mapping (GPS)
        • Multi-media capabilities
    • 12. BlackBerry Phone Features
      • Dial easier
        • Name/number dialing
        • Alpha-numeric (vanity) dialing
        • Voice-activated dialing
        • Add pause
      • Call faster
        • Smart dialing
        • Speed dialing
      • Call hands-free
        • Bluetooth ® capability
        • Full-duplex Speakerphone
      • Multi-task
        • Access other applications while on the phone
    • 13. BlackBerry Messaging
      • Master your email
        • Push email - Your mail finds you
          • Maximizes battery life and minimizes data usage
        • Manage multiple email accounts
          • Individual account icons and alerts
        • View file attachments
          • Word, Excel, PowerPoint, PDF and WordPerfect documents
          • jpg, gif, tif, bmp, png and wav files
        • Music
          • mp3, m4a, aac, midi files, amr, and wav files
          • wma support with 4.2.1 operating system or higher
      * Support of zip file as well
    • 14. BlackBerry Messaging
      • Keep in touch with instant messaging
        • Yahoo! Messenger
          • Chat in virtual real-time for free!
          • View all of your Yahoo IM contacts
          • Desktop-like features – presence updates (available, offline), emoticons, group conversations
    • 15.
      • Keep in touch with instant messaging
        • Google Talk
          • Access your Google Talk Friends list on your BlackBerry
          • See which Friends are online and available
          • Set custom notifications for Google Talk messages
      BlackBerry Messaging
    • 16. Facebook ® for BlackBerry
      • Stay in touch and up-to-date with Facebook ® for BlackBerry smartphones.
        • Wirelessly access your Facebook friends
        • Receive home screen notifications
        • Send and receive messages, wall posts and pokes
        • Invite friends to join Facebook and accept new friend requests
        • Snap a photo with your BlackBerry Smartphone's camera, then post, tag and comment on it
        • Real time interaction
    • 17. BlackBerry Messaging
        • BlackBerry Messenger
          • Instant BlackBerry to BlackBerry messaging
          • Any BlackBerry to any BlackBerry
          • Secure communication
          • Doesn’t use text messaging allowances
      • Communicate instantly with BlackBerry PIN messaging
    • 18. BlackBerry Organizer
      • Manage your time and save your sanity
        • Calendar
          • Day, Week, Month, and Agenda views
        • Address book
          • Fully integrated with other applications
        • Tasks
        • Memos
      • Synchronize with desktop organizer programs
    • 19. BlackBerry Browsing
      • The Web in your hands
        • BlackBerry Internet browser
          • Compresses data
          • Faster page loading
          • Better battery life in browsing
        • Download third-party applications, games, ringtones, etc.
        • Bookmark favorite links
        • Store photos from web
        • Adjustable configuration
    • 20. Tethered Wireless Modem
      • Use your BlackBerry as your modem
          • No need to carry a wireless PC card
          • BlackBerry battery charges while connected
      * Tethered Modem - We need to subscribe for advanced GPRS services at extra cost.
    • 21. BlackBerry Media
      • Enjoy your favorite multimedia
        • Pictures
        • Ring tones
        • Movies
          • mp4, 3gp, mov, and avi files
          • wmv support with 4.2.1 operating system or higher
        • Music
          • mp3, m4a, aac, midi files, amr, and wav files
          • wma support with 4.2.1 operating system or higher
      • Managed through BlackBerry Desktop Software
        • More info on transferring media later…
    • 22. BlackBerry Media
      • Capture your life as it happens
        • Built-in camera
        • Flash & zoom
        • Automatic white balance
    • 23. BlackBerry Devices
      • BlackBerry Device Features
        • Phone
        • Messaging
        • Organizer
        • Browser, modem, and mapping
        • Media
      • BlackBerry Devices
        • Device overview
        • 8800
        • 8300
        • 8100
    • 24. Device Overview
      • Full QWERTY
      • SureType ®
      Let’s take a closer look at SureType ®
    • 25. SureType ®
      • Intelligent recognition system with a smart dictionary
        • 35,000 word dictionary
      • Allows for a slim, compact design
        • QWERTY format with two letters per key
      • Learns as you go
        • Automatically adds new words into the custom word list
        • Adds unrecognized words you type, as well as from your emails and address book
      • Accurate, fast, and easy to use
        • After a little time with SureType ® you’ll be amazed at how easy it really is.
    • 26. BlackBerry Smartphones let you…
      • Access high-speed wireless
        • GSM – EDGE Network
      • Enjoy hands free communication
        • Bluetooth connectivity
        • Full-duplex Speakerphone
      • Compose messages quickly
        • AutoText
      • Keep your data intact
        • Flash memory
      • Personalize your incoming calls
        • MP3 and polyphonic ringtones
    • 27. BlackBerry Smartphones let you…
      • Save battery life for when you need it
        • Auto on/off
        • Dynamic holster functionality
      • Fly safely
        • Wireless on/off
      • Keep your data secure
        • Password protection
        • Password keeper
      • Wake-up to your favorite ringtone
        • Alarm
    • 28.
      • Take your media with you
        • Video, and MP3 player built in
      • Navigate with one hand
        • Trackball navigation
      • View screens easily
        • Light-sensing technology
      • Connect on your terms
        • Wireless on/off and Data on/off options
      BlackBerry Smartphones let you…
    • 29. BlackBerry 8800
      • Type with a familiar keyboard
        • Full QWERTY Keyboard
      • Separate work from play
        • Individual folders for SMS and Email
      • Do you miss your mouse?
        • New desktop view capability
      • Find your way
        • Built-in GPS functionality
    • 30. BlackBerry 8120 Pearl
      • Type more quickly and accurately than ever before
        • SureType ® III QWERTY keypad
      • Never miss a moment
        • 2.0 mp Camera
      • See who’s calling
        • Caller ID image
      • Tell it who you want to call
        • Voice-activated dialing
    • 31. Curve 8300 Overview
      • Smallest full QWERTY BlackBerry on the market
        • 4.2”H x 2.4”W x 0.6” D
        • Weighs under 4 oz
      • Intuitive controls
        • Convenience keys
        • Power
        • Send & End
        • Mute
        • Volume
      Mute Key
    • 32. The Curve 8300 – Multimedia
      • Manage multimedia easily
        • Enhanced overall multi-media experience
      • Take your music anywhere
        • Mp3 Player capabilities
      • Lose the wires
        • Stereo Bluetooth headset support
      • Expand your view
        • Full-screen movie mode
      • Use your favorite headphones
        • 3.5mm headset jack
    • 33. Music on the Curve Artists Albums Genres Playlists Songs
    • 34. The Curve – Camera
      • Leave your clunky camera at home
        • 2.0mp camera that rocks!!!
      • Get up close
        • 3x and 5x camera zoom built in
      • See the light
        • Improved photo flash built in
      • Take great pictures in any light
        • White balance settings
    • 35. The Curve – Fun New Features
      • Never misspell a word again
        • Spell check
      • Organize your home screen
        • Create folders for icons
      • Get back to the fun quickly
        • Now Playing option
      • See the whole picture
        • Full screen mode
      • Take control of your pictures
        • Color effects
    • 36. Side-by-Side Comparison       Pearl™ 8120      8800  Expandable memory  Full QWERTY  3.5 mm headset jack  Trackball  Media player SureType® technology Built-In GPS  Camera Curve™ 8300 Feature
    • 37. Summary of Devices
      • BlackBerry devices aren’t just for business
        • They’re loaded with features that everyone can enjoy
      • BlackBerry applications are fully integrated
        • Phone, messaging, organizer, web and media all work together to deliver a great user experience
      • BlackBerry smartphones are durable, easy to use, and best
        • High quality design and construction for the most demanding users
    • 38. Training Roadmap
      • Introduction to RIM
      • BlackBerry Devices
      • BlackBerry Solution
      • Selling BlackBerry
      • Review and Q&A
    • 39. What is the BlackBerry Solution?
      • The BlackBerry device + everything that supports its operation
      BlackBerry Desktop Software BlackBerry device BlackBerry accessories Third-party applications Keeps you connected BlackBerry Internet Service
    • 40. What is BlackBerry Internet Service?
      • The BlackBerry Internet Service (BIS):
        • Monitors and retrieves email from up to 10 email accounts
        • Pushes those emails to your BlackBerry
        • Allows you to retrieve and view email file attachments
        • Provides the connection from your BlackBerry to the Internet
        • Compresses mail and web pages for faster downloading and viewing on your BlackBerry
    • 41. What is Push Email?
      • BIS provides push email services for always-on email
        • Pull email vs. Push email:
      Pull email is like having a PO box - action is required to retrieve your mail Push email is more like a delivery service - your mail comes right to you
    • 42. BlackBerry Message Flow
      • Message flow for integrated email accounts
    • 43. Benefits of BIS
      • Improved device battery life
      • Reliable mail delivery
      • Simple set-up on device or online
      • Free optional BlackBerry email address
        • [email_address]
      • Wireless email synchronization
    • 44. New Features of BIS 2.5
      • Automatic login
        • Add an email account
        • Modify an integrated email account
        • Add a hosted BlackBerry email address
        • Set up filters from the device
        • Download attachments
      • Branded Icons for hosted domains
        • Custom Google, Yahoo, AOL & MSN Icons
    • 45. Fun Features of BIS
      • Open vCard and iCal attachments
      • Send and receive wireless meeting requests
      • Auto-forward messages
      • Get voicemail attachment playback
      • Receive delivery and read receipts
      • Supports two-way Yahoo! Mail synchronization
      *vcard - vCard® contact attachments (.vcf files) contain information for a specific contact *ical - iCal is a personal calendar application
    • 46. Setting Up BIS on the BlackBerry
      • The setup wizard will prompt you to set up the BIS account
      • Then just follow the directions
      1. Setup Wizard 2. Create account 3. Accept terms 4. Set up email
    • 47. Setting Up BIS Online
      • Go to www.mobileemail. vodafone.in
      • Set up BIS online in 5 simple steps:
        • Create new account
        • Accept legal terms
        • Enter device PIN & IMEI
        • Create username & password*
        • Integrate or create email acct
      • Let’s take a look at how easy this is…
      BIS simulation website *Never ask for Customers Password
    • 48.  
    • 49.  
    • 50.  
    • 51. Setting up Yahoo! Mail
      • Follow the BIS email set up steps
      • Enter your Yahoo! email and password when prompted
      • Enjoy two-way synchronization with your Yahoo! mailbox
        • When you read a message on your BlackBerry, it shows as “read” in your Yahoo! mail account, etc.
    • 52. Benefits of Setting Up BIS
      • What are some benefits of setting up BIS for your customers?
        • Reduce return visits
        • Reduce support calls
        • Increase customer satisfaction
        • Increase referrals
        • Wow! factor – impress your customer with your professionalism
    • 53. BPS Software
      • This Software is used to designed to mobilize your business.
      • It is easy to manage
      • Sized to run on email services.
      • Includes free installation support
    • 54. BIS vs. BES
      • BlackBerry devices can also connect to a BlackBerry Enterprise Server (BES)
      2 BlackBerry Enterprise Solution 2 BlackBerry Internet Solution BlackBerry device 3 Wireless network 1
    • 55. What is BlackBerry Enterprise Server?
      • Back-end system that is installed behind a corporate firewall
      • Great for corporations that have their own email and data infrastructure
      • Integrates with the organization’s messaging platform
    • 56. Unique Features of BES
      • Real-time email delivery
      • Triple DES* and AES* security
      • Wireless organizer synchronization
      • Corporate data access
        • Access to BlackBerry enterprise applications
      *AES – Advanced Encryption Standard *DES – Triple Data Encryption Standard
    • 57. The BlackBerry Solution
      • The BlackBerry device + everything that supports its operation
      BlackBerry Desktop Software BlackBerry device BlackBerry accessories BlackBerry Internet Service Keeps you organized Third-party applications
    • 58.
      • Software for your PC that supports your BlackBerry
      BlackBerry Desktop Software v4.5
    • 59. 4.5 Device Software Features
      • New features on Device software 4.5 include:
        • Spell Checker
        • Theme Enhancements
          • Home Screen Folder Management
          • Maintaining settings during Theme Switching
        • New Media Menus
          • Music
          • Video
          • Ringtones
          • Pictures
        • Voice Notes application
        • Video Recording/Playback
        • Language Removal (During Setup Wizard)
        • Bluetooth Stereo Audio
    • 60. 4.5 Device Software Features
      • New features on Device software 4.5 include:
        • 3GPP* progressive Download
        • RTSP* Streaming
        • BlackBerry Maps Enhancements
        • Browser Enhancements
        • HTML and Rich Content Email Support
        • Native Attachment Download w/ Document Editing
          • Data viz Documents To Go
        • Sending/Receiving Video via MMS
        • Selectable Phone Equalizer
        • Alarm Enhancements
      *3 GPP – third generation partnership project *RTSP - Real Timing Streaming Protocal
    • 61. Introducing BlackBerry Device Software 4.5
      • The new BlackBerry Device Software 4.5 supports the following smartphones
        • BlackBerry 8100, 8110, 8120
        • BlackBerry 8300, 8310, 8320
        • BlackBerry 8800, 8820
      V4.2.2 V4.2.1 V4.2.2 V4.3.0 V4.2.1 V4.2.1 Latest S/W Version “In Markert” 8820 8800 8300 Series 8110, 8120 8100 8700 Supported Devices
    • 62.
      • The spell checker will work on any editable text field such as regular text fields
        • Password, To:/CC:, URL, numeric, and “Find:” fields are not able to be spell checked
      • Spell Checker Features
        • Ignore once
        • Ignore All
        • Add to Dictionary
        • Cancel Spell Check
      Spell Checker
    • 63.
      • Home Screen Folder Management
        • Create or Delete a Folder
        • Edit Folder (Name or Icon)
        • Move icons into and out of folders
      • Maintaining settings during Theme Switching
        • Font settings
        • Background images
      Theme Enhancements
    • 64.
      • Music
        • Organizers
        • Filers
        • Playlists
      • Video
        • Full Screen mode
        • Video Recording
          • Video Light
          • White Balance
          • Video Format
      • Ringtones
      • Pictures
      • Voice Notes Application
      New Media Menus
    • 65.
      • Language Removal (During Setup Wizard)
      • Bluetooth Stereo Audio
      • 3GPP progressive Download
      • RTSP Streaming
      Other New Features
    • 66.
      • Enhanced HTML Browser
        • Browser Start Page
        • Integrated Web Search
        • Rendering
      Other New Features
    • 67.
      • Alarm Enhancements
      • Phone Equalizer
      • Refreshed User Interface
      • SureType Enhancements
      Other New Features
    • 68.
      • Multiple Calendar Source
        • BlackBerry Enterprise (work)
      • Sending/Receiving Video via MMS
      • Remote Search for Emails Messages
      Other New Features
    • 69.
      • HTML and Rich Content Email Support
      • Native Attachment Download w/ Document Editing
        • Documents to go
      Other New Features
    • 70. BlackBerry Internet Service 2.5
      • 2.5 introduces several new features:
      • Rich HTML Email
        • Display rich HTML email with graphics and photos
      • Native Attachment Download
        • Save, edit, upload, transfer attachments
      • Sync with AOL (America Online) and Hotmail / MSN enhanced email integration for FREE!
        • You do not have to pay a yearly fee to access these accounts, BlackBerry does it for you!
    • 71. FAQ for BIS 2.5
      • What will I have to do to my BlackBerry to get access to BIS 2.5?
        • You need to resend service books, post June 29
          • Note: 2 features require 4.5 Handheld software
        • Resend Service books:
          • From PC: www.yourcarrier.blackberry.com, login, on left of screen click service books, resend service books
          • From BlackBerry: click Personal Email set up icon, click settings/options, service books, resend service books
      • Will HTML email be available for BES?
        • Yes but it requires a future service pack to be installed
        • All BIS emails set up on a $45 corp plan will support BIS 2.5 HTML email post June 29 th and with 4.5 handheld software
      • Will users be able to turn off HTML email?
        • Yes! This will be under messages, options, email settings
      • Will BlackBerry Connect devices support HTML and native file downloading?
        • No they will not.
    • 72. Training Roadmap
      • Introduction to RIM
      • BlackBerry Devices
      • BlackBerry Solution
      • Selling BlackBerry
      • BB Connect its Review and Q&A
    • 73. Selling BlackBerry
      • Key selling points of BlackBerry
      • Identifying BlackBerry customers
      • Qualifying BlackBerry customers
      • Demonstrating device benefits
      • Handling objections
      • Closing the sale
      • Post-sales care
    • 74. Key Selling Points of BlackBerry
      • Accomplish more each day
        • Your communication needs at your fingertips
        • Turn downtime into productive time
      • Freedom
        • Be available on your terms
      • Ease of use
        • Easy operation
        • Programs work together
      • Confidence
        • Durable chassis, long battery life
    • 75. Identifying the Customer
      • Who could benefit from using a BlackBerry?
        • Business Executives
        • Working Parents
        • Professional Consultant
        • Busy CEO’s
      • Can you think of others?
    • 76. Qualifying the Customer
      • Ask open-ended questions
      • What are some questions you use?
        • How do you communicate with friends and family?
        • What features are you looking for in a phone?
        • What would you do with an extra hour in your day?
        • Tell me about your day.
        • What line of work are you in?
    • 77. Matching Customers to Devices
      • Full QWERTY
        • Medium to heavy email user
        • Size of device is less important
        • Mobile business professional
      • SureType ®
        • Phone is most important function
        • Light to medium email user
        • Small device size is very important
      • What questions might you ask?
    • 78. Showing & Demonstrating Benefits
      • Make sure you place the device in the customer’s hands
      • Let them test-drive the controls
      • Demonstrate SureType ®
        • Place a post-it note over the screen
        • Have them type a phrase on the memo pad
      • Show them how the applications are integrated
      • Play multimedia samples
      • Teach them a few tips and tricks
    • 79. Tips and Tricks
      • 5 helpful BlackBerry tips
        • Press the space key twice to put the period at the end of the sentence
        • When in an email field, press the space key to enter the @ symbol and again for the (.) in .com
        • Simply hold down a letter to capitalize it
        • Hold down the shift key and scroll to select text or a group of emails
        • Hold down Alt key then tap the escape key to quickly switch between applications
    • 80. Common Objections
      • What are some common objections you encounter?
        • Let’s review your initial discussions
        • How can you overcome them now with the information we’ve learned?
    • 81. Closing the Sale
      • Transitional closing
        • Offer to check stock of the device
        • Discuss trial period/return policy
        • Mention if there is a deadline on any promotional pricing
        • Mention the BlackBerry trade-up program
      • Ask for the sale
    • 82. Summary of Selling BlackBerry
      • Gather information from your customer
        • Ask open-ended qualifying questions
        • Match the device to the customer - QWERTY or SureType ®
      • Put the devices in their hands
        • Show and demonstrate relevant features
      • Handle objections and close the sale
        • Overcome objections through asking questions and listening, then ask for the sale
    • 83. Training Roadmap
      • Introduction to RIM
      • BlackBerry Devices
      • BlackBerry Solution
      • Selling BlackBerry
      • BB Connect its Review and Q&A
    • 84. Black Berry Connect Lets discuss about the Third Party Connect of BlackBerry !!!!
    • 85. BLACKBERRY FOR 3 RD PARTY HANDSETS SUPPORTS A WIDE RANGE OF DEVICES ACROSS ALL OPERATING SYSTEMS
      • BlackBerry Connect integrates seamlessly into the existing OS and applications to provide BlackBerry functionality
        • Launched with > 100 operators worldwide
        • Choose from > 45 devices with BlackBerry Connect
        • Over 25 devices launched with BlackBerry Connect in 2007
        • BlackBerry Connect v4.0 feature set launched Q1-07
      • Plans announced for BlackBerry Application Suite
        • Installable software application suite for Windows Mobile 6.0 providing a virtual BlackBerry experience
    • 86. .net Corporate Application Servers BlackBerry Enterprise Server With BlackBerry Mobile Data Service J2EE Corporate Application Servers BlackBerry Enterprise Server: Single behind-the-firewall infrastructure provides a centralized, secure link to all wireless networks and all wireless handhelds BlackBerry Architecture – Enterprise (BES)
      • BES Features
      • Push Email
      • Wireless Email Reconciliation
      • End to End Security
      • Calendar
      • Remote Contacts & Tasks Sync *
      • Wireless IT Policies
      • Security Features to Manage Remote Devices
      • One BlackBerry Email + 10 Personal Email id’s
      BlackBerry Infrastructure Internet Corporate Firewall 2G Networks Mobitex DataTAC 2.5G Networks GSM/GPRS iDEN CDMA 2000 1XRTT 3G Networks
    • 87. BlackBerry Architecture – Prosumer (BIS)
      • BIS Features
      • Push Email
      • Wireless Email Reconciliation
      • One BlackBerry Email + 10 Personal Email id’s
      • No Attachment download limit(It is Possible in SonyEricsson and Windows Mobile devices)
      BlackBerry Internet Service Internet 2G Networks Mobitex DataTAC 2.5G Networks GSM/GPRS iDEN CDMA 2000 1XRTT 3G Networks Email Providers: Access to Microsoft Outlook, IBM Lotus Notes, MSN, Hotmail, AOL, and POP3/ISP email accounts
    • 88. BlackBerry Connect with Nokia BlackBerry Connect 2.1 and Maintenance Release
      • Available Now: 9300, 9500, 9300i, E50, E60, E61/E62, E70
      • Based on Symbian 9.1 and S60 3 rd Edition, featuring:
        • Push email supporting BlackBerry Enterprise Server and BlackBerry Internet Service
        • Wireless email reconciliation, 3DES encryption
        • Remote Address Lookup
        • Wireless Calendar
        • Attachment Viewing formats: doc, ppt, xls, pdf, txt, html
        • Enhanced IT policy, including:
          • Set password, minimum password length
          • Max inactivity timeout, password age, password history
          • Password pattern checking, max password attempts
      • 2.1 Maintenance Release
      • Available Now: E65, E61i
      • New features, in addition to BlackBerry Connect 2.1 features:
        • Standalone Remote Address Lookup (RAL) application with full match details
        • Installer improvements to provide more user feedback and activate BlackBerry Connect client software after installation if the user desires
        • Standalone settings application
    • 89. BlackBerry Connect with Nokia BlackBerry Connect 4.0
      • Available Now: E90, E61i, E61 (PR 3 Firmware)
      • Release 1 features (in addition to BlackBerry Connect 2.1 MR)
        • Wireless Enterprise Activation
        • Wireless Calendar bulk load
        • Wireless Contact sync
        • Email Settings on device (out of office, filters, auto-signature etc)
        • AES encryption
        • GroupWise support
        • PIN-to-PIN receive
        • Additional IT Policies
        • Attachment Viewer 4.0 with picture support
      • Release 2 features (pending OS/UI dependencies)
        • PIN-to-PIN compose
        • vCard support
        • Improved folder management
        • Sent Items sync
        • Notes and Task sync
        • MDS Browser
        • Recipient auto-complete
    • 90. BlackBerry Connect Installation Process
      • Contract Plan
      • Buy a BlackBerry Service Plan on your Postpaid account such that your SIM becomes BlackBerry Service Enabled
      • Sourcing File
      • Download the BB Connect Client “.SIS” File from Nokia Web Site
        • Note : Download appropriate BBC Client which is compatible to the Firmware version on the device
        • Check Firmware – “*#0000#” on the device home screen
      • Install File
      • Double-click the .SIS file. You will be prompted to “Install the application on the phone”. Choose ‘Yes’
      • On the Nokia device - “Install BlackBerry?”, choose “Yes”.
      • Follow the instructions on the device to complete the installation
      • You will receive now notification on the Nokia device - “Installation Complete”
      • Activating Email Accounts
      • Go To Vodafone web site www.Vodafone.blackberry.com and follow installation process stated at the site to activate your office and personal email account on to your mobile device.
    • 91. Nokia BlackBerry Connect Client Download http://businesssoftware.nokia.com/blackberry_downloads.php Ensure the ROM is compatible before selecting the client version Select region and carrier as *Other BlackBerry Connect Desktop Release notes and user guides
    • 92. Turning BlackBerry Service “On”
      • While at the home screen, choose the envelope icon (to bring up the "messaging" menu).
      • Choose Options (using the button with the blue stripe)
      • Choose Settings
      • Choose E-mail , then BlackBerry .
      • Change the option for BlackBerry service to
      • “ On” by pressing the joystick
      • Choose back and exit to homescreen
      • You should eventually see a new BlackBerry icon indicating that BlackBerry Connect is running on the device
    • 93. FAQ:
      • 1) How does a Customer get BlackBerry Connect?
      • There are three ways for a Customer to obtain the BlackBerry Connect Client :
        • from Carrier’s or Nokia/SonyE website for download
        • on a CD in the box
        • pre-installed in the device extended ROM
      • There are two ways for a Customer to obtain the BlackBerry Connect Desktop software :
        • from Carrier’s or Nokia/SonyE website for download
        • on a CD in the box
      • 2a) The device shows that BlackBerry Service is “Not Connected” and cannot be “Restarted”
      • a) Confirm that the device is approved for BlackBerry Connect
      • b) Confirm that the SIM provisioned with BlackBerry services by checking with your Carrier
      • c) Turn the device off, remove the battery, re-insert the battery and turn the device on again; go to BlackBerry Settings and turn service off and back on
      • 2b) The device shows that BlackBerry Service is “Suspended by user”
      • a) This can occur if the user chooses to Suspend service or when the radio has suspended service because of another application (i.e. Internet Browser)
      • b) Turn the device off, remove the battery, re-insert the battery and turn the device on again; go to BlackBerry Settings and turn service off and back on
    • 94. FAQ: (cont.)
      • 3) I cannot send or receive email.
        • - Re-register device with BlackBerry network.
        • - Confirm that BlackBerry service is Connected and the ‘BlackBerry Connect’ icon is on the Home screen
        • - Check that there is a CMIME Service Book on the device
        • - Ask your IT Admin whether there are any email server issues
        • - Delete the CMIME Service Book* and re-provision you provisioned the device to your corporate BES account * Note: This will delete the BlackBerry mailbox and all emails from the device
      • 4) My calendar entries are not synchronized.
        • - Confirm that BlackBerry service is Connected and the ‘BlackBerry Connect’ icon is on the Home screen
      • - Check that there is a CICAL Service Book on the device
      • - Delete the CICAL Service Book*, re-provision the device against your corporate BES account and perform a Calendar Bulk-load
      • - * Note: This will delete all BlackBerry calendar entries from the device.
      • 5) Emails on my desktop are not deleted or synchronized with those on the handheld.
      • - Go to BlackBerry Settings and check that
          • wireless reconciliation is enabled
          • You have chosen to delete on – “Mailbox & Handheld”
      • 6) What do the different icons means?
      • - Please see slide – “BlackBerry Connect Connection Status and Icons”
      • 7) What attachments formats are supported?
      • - The BlackBerry Connect Attachment Viewer can be used to view the following attachment types –
          • .DOC, .PPT, .XLS, .DOT, .HTM, .HTML, .TXT, .PDF, .ZIP and .WPD (BlackBerry Connect 2.1 and 4.0)
          • .BMP, .JPG, .GIF, .TIF and .PNG (BlackBerry Connect 4.0 only)
      • - Note that for Nokia devices, attachments cannot be downloaded to the device.
      • - Before sending attachments to the device, it is compressed and some elements (e.g. images) are left out
    • 95. FAQ: (cont.)
      • 8) I cannot view images
      • - The BlackBerry Connect v2.1 Attachment Viewer does not support image viewing
      • - For SonyE and Windows Mobile devices, you will need to download the image first
      • 9) I cannot synchronize Contacts, Tasks or Note
      • - BlackBerry Connect v2.1 does not support Contacts and Tasks sync
      • - Contact, Task (WM only) and Notes (WM only) sync is support with BlackBerry Connect v4.0
      • - Please refer to Feature Lists for more details
      • 10) After installing the BBC client on my device, nothing happens
      • - BlackBerry Connect must be activated after it is installed:
            • For Nokia E-series: Main Menu > BlackBerry Folder > Settings
            • For Sony Ericsson: Control Panel > BlackBerry
            • For Windows Mobile: Start > Settings > System > BlackBerry
      • 11) BlackBerry Connect is disconnected when surfing the Internet
      • - On devices and networks that do not support multiple ‘PDP Contexts’ (Packet Data Protocol), only one data connection is allowed.
      • - In this case, BlackBerry Connect is disconnected and will re-connect after Internet application is closed.
      • 12) File attachments between 30 – 60 KB cannot be downloaded or uploaded
      • - This is a fault on the BES and BIS and will be corrected in future releases.
      • - Only Sony Ericsson and Windows Mobile devices support native attachment download and upload
      • 13) Does the BlackBerry Connect client work on any Sony Ericsson, Nokia or Windows Mobile device?
      • - No, only authorized combinations of hardware-&-software will work.
      • - For Customers, the carrier’s the website is the best source for this information
      • - For Carrier CSO: Carrier Product Marketing
    • 96. FAQ: (cont.)
        • 14) What are Service Books?
      • - Service Books are “certificates” that are required for the device and the BES and BIS to complete specific functions
      • - The following Service Books are supported on BlackBerry Connect devices:
            • BlackBerry [ALP] - for Address Lookup
            • BlackBerry [CICAL] – for Calendar Sync
            • BlackBerry [CMIME] – for Email Sync
            • “ joedoe@myemail.com” – for BIS Email Sync
            • With BlackBerry Connect v4.0, the following additional Service Books are supported (among others):
            • BlackBerry [Provisioning] – for OTA Enterprise Activation
            • BlackBerry [Sync] – for Contacts, Tasks and Notes Sync
            • BlackBerry [IPPP for BIBS] – for MDS BlackBerry Internet Browsing Service
            • BlackBerry [IPPP for 5-Click] – for BlackBerry Internet Service 5-Click Provisioning
          • - Click on the Service Books to see additional information on them.
          • - The BlackBerry [CMIME] and BIS Service Books contain additional details that effect whether -
            • Wireless Synchronization is enabled or disabled
            • How Conflicts to be handled
            • Delete sync applies to the Handheld only or both Mailbox and Handheld
    • 97. FAQ: (cont.)
        • 15) Is there a limit on the number BIS Service Books on the device
      • - Yes:
            • Windows Mobile supports only 3 BIS Service Books
            • Nokia and Sony Ericsson will support 10 BIS Service Books with BIS 2.1.
        • 16) What is the maximum number of emails in the BlackBerry mailbox?
      • - A maximum of between 500 and 600 emails can be received in the BlackBerry mailbox on the device.
      • - After this occurs, the oldest emails will be removed from the device but not from the Email Server.
    • 98. Review Questions
      • Name two features that make phone calls fast & easy on a BlackBerry
        • Name/number, alphanumeric, smart, and speed dialing, Bluetooth, speakerphone, VAD
      • What is the BlackBerry Internet Service?
        • BIS connects to 10 email accounts, pushes email, provides connection to web, etc.
      • Name the 5 steps to setting up your customer’s BIS account online
        • Create acct, accept legal terms, PIN/IMEI, Username & Password, Integrate or create email account
      • What’s unique about BlackBerry holsters?
        • Internal magnet puts BlackBerry in standby, saves battery life
    • 99. Review Questions
      • List two benefits of the BlackBerry Desktop Software
        • Load apps, backup & restore, manage media, switch devices, sync
      • Name two benefits of setting up BIS for your customer
        • Fewer support calls, fewer returns, increased customer satisfaction, increased referrals
      • How do you teach a customer how to use SureType ® ?
        • Place a post-it note over the screen and have them type a few phrases
      • What is a benefit of push email?
        • Mail delivery is reliable and fast, better device battery life, etc.
      • What kinds of questions make good qualifying questions?
        • Open-ended questions
    • 100. Fun Sites
      • www.discoverblackberry.com
        • BlackBerry device tutorials, tons of info, great resources
      • www.rim.com – Research in Motion home page
      • www.magmic.com – games
      • www.tuneusin.com – ringtones
      • www.plazmic.com – themes
      • www.crackberry.com – news & forum
      • www.blackberrycool.com – news & forum
      These sites may not be authorized or approved for use by Research In Motion, so surf and download at your own risk.
    • 101. Q&A
    • 102. Thank You!

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