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Transcript

  • 1. Welcome to BlackBerry Training for Vodafone
  • 2. Training Roadmap
    • Introduction to RIM
    • BlackBerry Devices
    • BlackBerry Solution
    • Selling BlackBerry
    • Review and Q&A
  • 3. Training Roadmap
    • Introduction to RIM
    • BlackBerry Devices
    • BlackBerry Solution
    • Selling BlackBerry
    • Review and Q&A
  • 4.
    • Founded in
    • Introduced first BlackBerry device in 1997
    • BlackBerry devices are now sold in 120 countries
    • World’s top-selling Smart Phone
    Introducing Research In Motion 1984 1997 140
  • 5. BlackBerry Worldwide
    • Over 375 networks in approximately 140 countries
    Countries with local BlackBerry smartphone coverage
  • 6. BlackBerry Subscriber Growth
    • Tremendous increase in subscribers over past 3 years
    Presently we are at 19 million Subscriber 100%+
  • 7. BlackBerry Fun Facts
    • Webster’s New Word of the Year for 2006 was “Crackberry”
      • Source: www.prnewswire.com
    • BlackBerry users are able to turn an average of 57 minutes per day of downtime into productive time
      • Source: Ipsos Reid BlackBerry ROI study 2007
    • 70% of all professionals will be using push email devices by year’s end.
      • Source: Visto Corporation survey 2007
  • 8. Training Roadmap
    • Introduction to RIM
    • BlackBerry Devices
    • BlackBerry Solution
    • Selling BlackBerry
    • Review and Q&A
  • 9. BlackBerry Devices
    • BlackBerry Device Features
      • Phone
      • Messaging
      • Organizer
      • Browser, modem, and mapping
      • Media
    • BlackBerry Devices
      • Device overview
      • 8800
      • 8120
      • 8300
  • 10. BlackBerry Devices
    • BlackBerry Device Features
      • Phone
      • Messaging
      • Organizer
      • Browser, modem, and mapping
      • Media
    • BlackBerry Devices
      • Device overview
      • 8800
      • 8300
      • 8120
  • 11. BlackBerry Device Features
    • BlackBerry is a one-stop wireless solution with no compromises
      • Full-featured phone
      • Messaging – Push email, instant messaging, PIN messaging, SMS (text) & MMS messaging
      • Seamless organizer integration
      • Web, tethered modem, and mapping (GPS)
      • Multi-media capabilities
  • 12. BlackBerry Phone Features
    • Dial easier
      • Name/number dialing
      • Alpha-numeric (vanity) dialing
      • Voice-activated dialing
      • Add pause
    • Call faster
      • Smart dialing
      • Speed dialing
    • Call hands-free
      • Bluetooth ® capability
      • Full-duplex Speakerphone
    • Multi-task
      • Access other applications while on the phone
  • 13. BlackBerry Messaging
    • Master your email
      • Push email - Your mail finds you
        • Maximizes battery life and minimizes data usage
      • Manage multiple email accounts
        • Individual account icons and alerts
      • View file attachments
        • Word, Excel, PowerPoint, PDF and WordPerfect documents
        • jpg, gif, tif, bmp, png and wav files
      • Music
        • mp3, m4a, aac, midi files, amr, and wav files
        • wma support with 4.2.1 operating system or higher
    * Support of zip file as well
  • 14. BlackBerry Messaging
    • Keep in touch with instant messaging
      • Yahoo! Messenger
        • Chat in virtual real-time for free!
        • View all of your Yahoo IM contacts
        • Desktop-like features – presence updates (available, offline), emoticons, group conversations
  • 15.
    • Keep in touch with instant messaging
      • Google Talk
        • Access your Google Talk Friends list on your BlackBerry
        • See which Friends are online and available
        • Set custom notifications for Google Talk messages
    BlackBerry Messaging
  • 16. Facebook ® for BlackBerry
    • Stay in touch and up-to-date with Facebook ® for BlackBerry smartphones.
      • Wirelessly access your Facebook friends
      • Receive home screen notifications
      • Send and receive messages, wall posts and pokes
      • Invite friends to join Facebook and accept new friend requests
      • Snap a photo with your BlackBerry Smartphone's camera, then post, tag and comment on it
      • Real time interaction
  • 17. BlackBerry Messaging
      • BlackBerry Messenger
        • Instant BlackBerry to BlackBerry messaging
        • Any BlackBerry to any BlackBerry
        • Secure communication
        • Doesn’t use text messaging allowances
    • Communicate instantly with BlackBerry PIN messaging
  • 18. BlackBerry Organizer
    • Manage your time and save your sanity
      • Calendar
        • Day, Week, Month, and Agenda views
      • Address book
        • Fully integrated with other applications
      • Tasks
      • Memos
    • Synchronize with desktop organizer programs
  • 19. BlackBerry Browsing
    • The Web in your hands
      • BlackBerry Internet browser
        • Compresses data
        • Faster page loading
        • Better battery life in browsing
      • Download third-party applications, games, ringtones, etc.
      • Bookmark favorite links
      • Store photos from web
      • Adjustable configuration
  • 20. Tethered Wireless Modem
    • Use your BlackBerry as your modem
        • No need to carry a wireless PC card
        • BlackBerry battery charges while connected
    * Tethered Modem - We need to subscribe for advanced GPRS services at extra cost.
  • 21. BlackBerry Media
    • Enjoy your favorite multimedia
      • Pictures
      • Ring tones
      • Movies
        • mp4, 3gp, mov, and avi files
        • wmv support with 4.2.1 operating system or higher
      • Music
        • mp3, m4a, aac, midi files, amr, and wav files
        • wma support with 4.2.1 operating system or higher
    • Managed through BlackBerry Desktop Software
      • More info on transferring media later…
  • 22. BlackBerry Media
    • Capture your life as it happens
      • Built-in camera
      • Flash & zoom
      • Automatic white balance
  • 23. BlackBerry Devices
    • BlackBerry Device Features
      • Phone
      • Messaging
      • Organizer
      • Browser, modem, and mapping
      • Media
    • BlackBerry Devices
      • Device overview
      • 8800
      • 8300
      • 8100
  • 24. Device Overview
    • Full QWERTY
    • SureType ®
    Let’s take a closer look at SureType ®
  • 25. SureType ®
    • Intelligent recognition system with a smart dictionary
      • 35,000 word dictionary
    • Allows for a slim, compact design
      • QWERTY format with two letters per key
    • Learns as you go
      • Automatically adds new words into the custom word list
      • Adds unrecognized words you type, as well as from your emails and address book
    • Accurate, fast, and easy to use
      • After a little time with SureType ® you’ll be amazed at how easy it really is.
  • 26. BlackBerry Smartphones let you…
    • Access high-speed wireless
      • GSM – EDGE Network
    • Enjoy hands free communication
      • Bluetooth connectivity
      • Full-duplex Speakerphone
    • Compose messages quickly
      • AutoText
    • Keep your data intact
      • Flash memory
    • Personalize your incoming calls
      • MP3 and polyphonic ringtones
  • 27. BlackBerry Smartphones let you…
    • Save battery life for when you need it
      • Auto on/off
      • Dynamic holster functionality
    • Fly safely
      • Wireless on/off
    • Keep your data secure
      • Password protection
      • Password keeper
    • Wake-up to your favorite ringtone
      • Alarm
  • 28.
    • Take your media with you
      • Video, and MP3 player built in
    • Navigate with one hand
      • Trackball navigation
    • View screens easily
      • Light-sensing technology
    • Connect on your terms
      • Wireless on/off and Data on/off options
    BlackBerry Smartphones let you…
  • 29. BlackBerry 8800
    • Type with a familiar keyboard
      • Full QWERTY Keyboard
    • Separate work from play
      • Individual folders for SMS and Email
    • Do you miss your mouse?
      • New desktop view capability
    • Find your way
      • Built-in GPS functionality
  • 30. BlackBerry 8120 Pearl
    • Type more quickly and accurately than ever before
      • SureType ® III QWERTY keypad
    • Never miss a moment
      • 2.0 mp Camera
    • See who’s calling
      • Caller ID image
    • Tell it who you want to call
      • Voice-activated dialing
  • 31. Curve 8300 Overview
    • Smallest full QWERTY BlackBerry on the market
      • 4.2”H x 2.4”W x 0.6” D
      • Weighs under 4 oz
    • Intuitive controls
      • Convenience keys
      • Power
      • Send & End
      • Mute
      • Volume
    Mute Key
  • 32. The Curve 8300 – Multimedia
    • Manage multimedia easily
      • Enhanced overall multi-media experience
    • Take your music anywhere
      • Mp3 Player capabilities
    • Lose the wires
      • Stereo Bluetooth headset support
    • Expand your view
      • Full-screen movie mode
    • Use your favorite headphones
      • 3.5mm headset jack
  • 33. Music on the Curve Artists Albums Genres Playlists Songs
  • 34. The Curve – Camera
    • Leave your clunky camera at home
      • 2.0mp camera that rocks!!!
    • Get up close
      • 3x and 5x camera zoom built in
    • See the light
      • Improved photo flash built in
    • Take great pictures in any light
      • White balance settings
  • 35. The Curve – Fun New Features
    • Never misspell a word again
      • Spell check
    • Organize your home screen
      • Create folders for icons
    • Get back to the fun quickly
      • Now Playing option
    • See the whole picture
      • Full screen mode
    • Take control of your pictures
      • Color effects
  • 36. Side-by-Side Comparison       Pearl™ 8120      8800  Expandable memory  Full QWERTY  3.5 mm headset jack  Trackball  Media player SureType® technology Built-In GPS  Camera Curve™ 8300 Feature
  • 37. Summary of Devices
    • BlackBerry devices aren’t just for business
      • They’re loaded with features that everyone can enjoy
    • BlackBerry applications are fully integrated
      • Phone, messaging, organizer, web and media all work together to deliver a great user experience
    • BlackBerry smartphones are durable, easy to use, and best
      • High quality design and construction for the most demanding users
  • 38. Training Roadmap
    • Introduction to RIM
    • BlackBerry Devices
    • BlackBerry Solution
    • Selling BlackBerry
    • Review and Q&A
  • 39. What is the BlackBerry Solution?
    • The BlackBerry device + everything that supports its operation
    BlackBerry Desktop Software BlackBerry device BlackBerry accessories Third-party applications Keeps you connected BlackBerry Internet Service
  • 40. What is BlackBerry Internet Service?
    • The BlackBerry Internet Service (BIS):
      • Monitors and retrieves email from up to 10 email accounts
      • Pushes those emails to your BlackBerry
      • Allows you to retrieve and view email file attachments
      • Provides the connection from your BlackBerry to the Internet
      • Compresses mail and web pages for faster downloading and viewing on your BlackBerry
  • 41. What is Push Email?
    • BIS provides push email services for always-on email
      • Pull email vs. Push email:
    Pull email is like having a PO box - action is required to retrieve your mail Push email is more like a delivery service - your mail comes right to you
  • 42. BlackBerry Message Flow
    • Message flow for integrated email accounts
  • 43. Benefits of BIS
    • Improved device battery life
    • Reliable mail delivery
    • Simple set-up on device or online
    • Free optional BlackBerry email address
      • [email_address]
    • Wireless email synchronization
  • 44. New Features of BIS 2.5
    • Automatic login
      • Add an email account
      • Modify an integrated email account
      • Add a hosted BlackBerry email address
      • Set up filters from the device
      • Download attachments
    • Branded Icons for hosted domains
      • Custom Google, Yahoo, AOL & MSN Icons
  • 45. Fun Features of BIS
    • Open vCard and iCal attachments
    • Send and receive wireless meeting requests
    • Auto-forward messages
    • Get voicemail attachment playback
    • Receive delivery and read receipts
    • Supports two-way Yahoo! Mail synchronization
    *vcard - vCard® contact attachments (.vcf files) contain information for a specific contact *ical - iCal is a personal calendar application
  • 46. Setting Up BIS on the BlackBerry
    • The setup wizard will prompt you to set up the BIS account
    • Then just follow the directions
    1. Setup Wizard 2. Create account 3. Accept terms 4. Set up email
  • 47. Setting Up BIS Online
    • Go to www.mobileemail. vodafone.in
    • Set up BIS online in 5 simple steps:
      • Create new account
      • Accept legal terms
      • Enter device PIN & IMEI
      • Create username & password*
      • Integrate or create email acct
    • Let’s take a look at how easy this is…
    BIS simulation website *Never ask for Customers Password
  • 48.  
  • 49.  
  • 50.  
  • 51. Setting up Yahoo! Mail
    • Follow the BIS email set up steps
    • Enter your Yahoo! email and password when prompted
    • Enjoy two-way synchronization with your Yahoo! mailbox
      • When you read a message on your BlackBerry, it shows as “read” in your Yahoo! mail account, etc.
  • 52. Benefits of Setting Up BIS
    • What are some benefits of setting up BIS for your customers?
      • Reduce return visits
      • Reduce support calls
      • Increase customer satisfaction
      • Increase referrals
      • Wow! factor – impress your customer with your professionalism
  • 53. BPS Software
    • This Software is used to designed to mobilize your business.
    • It is easy to manage
    • Sized to run on email services.
    • Includes free installation support
  • 54. BIS vs. BES
    • BlackBerry devices can also connect to a BlackBerry Enterprise Server (BES)
    2 BlackBerry Enterprise Solution 2 BlackBerry Internet Solution BlackBerry device 3 Wireless network 1
  • 55. What is BlackBerry Enterprise Server?
    • Back-end system that is installed behind a corporate firewall
    • Great for corporations that have their own email and data infrastructure
    • Integrates with the organization’s messaging platform
  • 56. Unique Features of BES
    • Real-time email delivery
    • Triple DES* and AES* security
    • Wireless organizer synchronization
    • Corporate data access
      • Access to BlackBerry enterprise applications
    *AES – Advanced Encryption Standard *DES – Triple Data Encryption Standard
  • 57. The BlackBerry Solution
    • The BlackBerry device + everything that supports its operation
    BlackBerry Desktop Software BlackBerry device BlackBerry accessories BlackBerry Internet Service Keeps you organized Third-party applications
  • 58.
    • Software for your PC that supports your BlackBerry
    BlackBerry Desktop Software v4.5
  • 59. 4.5 Device Software Features
    • New features on Device software 4.5 include:
      • Spell Checker
      • Theme Enhancements
        • Home Screen Folder Management
        • Maintaining settings during Theme Switching
      • New Media Menus
        • Music
        • Video
        • Ringtones
        • Pictures
      • Voice Notes application
      • Video Recording/Playback
      • Language Removal (During Setup Wizard)
      • Bluetooth Stereo Audio
  • 60. 4.5 Device Software Features
    • New features on Device software 4.5 include:
      • 3GPP* progressive Download
      • RTSP* Streaming
      • BlackBerry Maps Enhancements
      • Browser Enhancements
      • HTML and Rich Content Email Support
      • Native Attachment Download w/ Document Editing
        • Data viz Documents To Go
      • Sending/Receiving Video via MMS
      • Selectable Phone Equalizer
      • Alarm Enhancements
    *3 GPP – third generation partnership project *RTSP - Real Timing Streaming Protocal
  • 61. Introducing BlackBerry Device Software 4.5
    • The new BlackBerry Device Software 4.5 supports the following smartphones
      • BlackBerry 8100, 8110, 8120
      • BlackBerry 8300, 8310, 8320
      • BlackBerry 8800, 8820
    V4.2.2 V4.2.1 V4.2.2 V4.3.0 V4.2.1 V4.2.1 Latest S/W Version “In Markert” 8820 8800 8300 Series 8110, 8120 8100 8700 Supported Devices
  • 62.
    • The spell checker will work on any editable text field such as regular text fields
      • Password, To:/CC:, URL, numeric, and “Find:” fields are not able to be spell checked
    • Spell Checker Features
      • Ignore once
      • Ignore All
      • Add to Dictionary
      • Cancel Spell Check
    Spell Checker
  • 63.
    • Home Screen Folder Management
      • Create or Delete a Folder
      • Edit Folder (Name or Icon)
      • Move icons into and out of folders
    • Maintaining settings during Theme Switching
      • Font settings
      • Background images
    Theme Enhancements
  • 64.
    • Music
      • Organizers
      • Filers
      • Playlists
    • Video
      • Full Screen mode
      • Video Recording
        • Video Light
        • White Balance
        • Video Format
    • Ringtones
    • Pictures
    • Voice Notes Application
    New Media Menus
  • 65.
    • Language Removal (During Setup Wizard)
    • Bluetooth Stereo Audio
    • 3GPP progressive Download
    • RTSP Streaming
    Other New Features
  • 66.
    • Enhanced HTML Browser
      • Browser Start Page
      • Integrated Web Search
      • Rendering
    Other New Features
  • 67.
    • Alarm Enhancements
    • Phone Equalizer
    • Refreshed User Interface
    • SureType Enhancements
    Other New Features
  • 68.
    • Multiple Calendar Source
      • BlackBerry Enterprise (work)
    • Sending/Receiving Video via MMS
    • Remote Search for Emails Messages
    Other New Features
  • 69.
    • HTML and Rich Content Email Support
    • Native Attachment Download w/ Document Editing
      • Documents to go
    Other New Features
  • 70. BlackBerry Internet Service 2.5
    • 2.5 introduces several new features:
    • Rich HTML Email
      • Display rich HTML email with graphics and photos
    • Native Attachment Download
      • Save, edit, upload, transfer attachments
    • Sync with AOL (America Online) and Hotmail / MSN enhanced email integration for FREE!
      • You do not have to pay a yearly fee to access these accounts, BlackBerry does it for you!
  • 71. FAQ for BIS 2.5
    • What will I have to do to my BlackBerry to get access to BIS 2.5?
      • You need to resend service books, post June 29
        • Note: 2 features require 4.5 Handheld software
      • Resend Service books:
        • From PC: www.yourcarrier.blackberry.com, login, on left of screen click service books, resend service books
        • From BlackBerry: click Personal Email set up icon, click settings/options, service books, resend service books
    • Will HTML email be available for BES?
      • Yes but it requires a future service pack to be installed
      • All BIS emails set up on a $45 corp plan will support BIS 2.5 HTML email post June 29 th and with 4.5 handheld software
    • Will users be able to turn off HTML email?
      • Yes! This will be under messages, options, email settings
    • Will BlackBerry Connect devices support HTML and native file downloading?
      • No they will not.
  • 72. Training Roadmap
    • Introduction to RIM
    • BlackBerry Devices
    • BlackBerry Solution
    • Selling BlackBerry
    • BB Connect its Review and Q&A
  • 73. Selling BlackBerry
    • Key selling points of BlackBerry
    • Identifying BlackBerry customers
    • Qualifying BlackBerry customers
    • Demonstrating device benefits
    • Handling objections
    • Closing the sale
    • Post-sales care
  • 74. Key Selling Points of BlackBerry
    • Accomplish more each day
      • Your communication needs at your fingertips
      • Turn downtime into productive time
    • Freedom
      • Be available on your terms
    • Ease of use
      • Easy operation
      • Programs work together
    • Confidence
      • Durable chassis, long battery life
  • 75. Identifying the Customer
    • Who could benefit from using a BlackBerry?
      • Business Executives
      • Working Parents
      • Professional Consultant
      • Busy CEO’s
    • Can you think of others?
  • 76. Qualifying the Customer
    • Ask open-ended questions
    • What are some questions you use?
      • How do you communicate with friends and family?
      • What features are you looking for in a phone?
      • What would you do with an extra hour in your day?
      • Tell me about your day.
      • What line of work are you in?
  • 77. Matching Customers to Devices
    • Full QWERTY
      • Medium to heavy email user
      • Size of device is less important
      • Mobile business professional
    • SureType ®
      • Phone is most important function
      • Light to medium email user
      • Small device size is very important
    • What questions might you ask?
  • 78. Showing & Demonstrating Benefits
    • Make sure you place the device in the customer’s hands
    • Let them test-drive the controls
    • Demonstrate SureType ®
      • Place a post-it note over the screen
      • Have them type a phrase on the memo pad
    • Show them how the applications are integrated
    • Play multimedia samples
    • Teach them a few tips and tricks
  • 79. Tips and Tricks
    • 5 helpful BlackBerry tips
      • Press the space key twice to put the period at the end of the sentence
      • When in an email field, press the space key to enter the @ symbol and again for the (.) in .com
      • Simply hold down a letter to capitalize it
      • Hold down the shift key and scroll to select text or a group of emails
      • Hold down Alt key then tap the escape key to quickly switch between applications
  • 80. Common Objections
    • What are some common objections you encounter?
      • Let’s review your initial discussions
      • How can you overcome them now with the information we’ve learned?
  • 81. Closing the Sale
    • Transitional closing
      • Offer to check stock of the device
      • Discuss trial period/return policy
      • Mention if there is a deadline on any promotional pricing
      • Mention the BlackBerry trade-up program
    • Ask for the sale
  • 82. Summary of Selling BlackBerry
    • Gather information from your customer
      • Ask open-ended qualifying questions
      • Match the device to the customer - QWERTY or SureType ®
    • Put the devices in their hands
      • Show and demonstrate relevant features
    • Handle objections and close the sale
      • Overcome objections through asking questions and listening, then ask for the sale
  • 83. Training Roadmap
    • Introduction to RIM
    • BlackBerry Devices
    • BlackBerry Solution
    • Selling BlackBerry
    • BB Connect its Review and Q&A
  • 84. Black Berry Connect Lets discuss about the Third Party Connect of BlackBerry !!!!
  • 85. BLACKBERRY FOR 3 RD PARTY HANDSETS SUPPORTS A WIDE RANGE OF DEVICES ACROSS ALL OPERATING SYSTEMS
    • BlackBerry Connect integrates seamlessly into the existing OS and applications to provide BlackBerry functionality
      • Launched with > 100 operators worldwide
      • Choose from > 45 devices with BlackBerry Connect
      • Over 25 devices launched with BlackBerry Connect in 2007
      • BlackBerry Connect v4.0 feature set launched Q1-07
    • Plans announced for BlackBerry Application Suite
      • Installable software application suite for Windows Mobile 6.0 providing a virtual BlackBerry experience
  • 86. .net Corporate Application Servers BlackBerry Enterprise Server With BlackBerry Mobile Data Service J2EE Corporate Application Servers BlackBerry Enterprise Server: Single behind-the-firewall infrastructure provides a centralized, secure link to all wireless networks and all wireless handhelds BlackBerry Architecture – Enterprise (BES)
    • BES Features
    • Push Email
    • Wireless Email Reconciliation
    • End to End Security
    • Calendar
    • Remote Contacts & Tasks Sync *
    • Wireless IT Policies
    • Security Features to Manage Remote Devices
    • One BlackBerry Email + 10 Personal Email id’s
    BlackBerry Infrastructure Internet Corporate Firewall 2G Networks Mobitex DataTAC 2.5G Networks GSM/GPRS iDEN CDMA 2000 1XRTT 3G Networks
  • 87. BlackBerry Architecture – Prosumer (BIS)
    • BIS Features
    • Push Email
    • Wireless Email Reconciliation
    • One BlackBerry Email + 10 Personal Email id’s
    • No Attachment download limit(It is Possible in SonyEricsson and Windows Mobile devices)
    BlackBerry Internet Service Internet 2G Networks Mobitex DataTAC 2.5G Networks GSM/GPRS iDEN CDMA 2000 1XRTT 3G Networks Email Providers: Access to Microsoft Outlook, IBM Lotus Notes, MSN, Hotmail, AOL, and POP3/ISP email accounts
  • 88. BlackBerry Connect with Nokia BlackBerry Connect 2.1 and Maintenance Release
    • Available Now: 9300, 9500, 9300i, E50, E60, E61/E62, E70
    • Based on Symbian 9.1 and S60 3 rd Edition, featuring:
      • Push email supporting BlackBerry Enterprise Server and BlackBerry Internet Service
      • Wireless email reconciliation, 3DES encryption
      • Remote Address Lookup
      • Wireless Calendar
      • Attachment Viewing formats: doc, ppt, xls, pdf, txt, html
      • Enhanced IT policy, including:
        • Set password, minimum password length
        • Max inactivity timeout, password age, password history
        • Password pattern checking, max password attempts
    • 2.1 Maintenance Release
    • Available Now: E65, E61i
    • New features, in addition to BlackBerry Connect 2.1 features:
      • Standalone Remote Address Lookup (RAL) application with full match details
      • Installer improvements to provide more user feedback and activate BlackBerry Connect client software after installation if the user desires
      • Standalone settings application
  • 89. BlackBerry Connect with Nokia BlackBerry Connect 4.0
    • Available Now: E90, E61i, E61 (PR 3 Firmware)
    • Release 1 features (in addition to BlackBerry Connect 2.1 MR)
      • Wireless Enterprise Activation
      • Wireless Calendar bulk load
      • Wireless Contact sync
      • Email Settings on device (out of office, filters, auto-signature etc)
      • AES encryption
      • GroupWise support
      • PIN-to-PIN receive
      • Additional IT Policies
      • Attachment Viewer 4.0 with picture support
    • Release 2 features (pending OS/UI dependencies)
      • PIN-to-PIN compose
      • vCard support
      • Improved folder management
      • Sent Items sync
      • Notes and Task sync
      • MDS Browser
      • Recipient auto-complete
  • 90. BlackBerry Connect Installation Process
    • Contract Plan
    • Buy a BlackBerry Service Plan on your Postpaid account such that your SIM becomes BlackBerry Service Enabled
    • Sourcing File
    • Download the BB Connect Client “.SIS” File from Nokia Web Site
      • Note : Download appropriate BBC Client which is compatible to the Firmware version on the device
      • Check Firmware – “*#0000#” on the device home screen
    • Install File
    • Double-click the .SIS file. You will be prompted to “Install the application on the phone”. Choose ‘Yes’
    • On the Nokia device - “Install BlackBerry?”, choose “Yes”.
    • Follow the instructions on the device to complete the installation
    • You will receive now notification on the Nokia device - “Installation Complete”
    • Activating Email Accounts
    • Go To Vodafone web site www.Vodafone.blackberry.com and follow installation process stated at the site to activate your office and personal email account on to your mobile device.
  • 91. Nokia BlackBerry Connect Client Download http://businesssoftware.nokia.com/blackberry_downloads.php Ensure the ROM is compatible before selecting the client version Select region and carrier as *Other BlackBerry Connect Desktop Release notes and user guides
  • 92. Turning BlackBerry Service “On”
    • While at the home screen, choose the envelope icon (to bring up the "messaging" menu).
    • Choose Options (using the button with the blue stripe)
    • Choose Settings
    • Choose E-mail , then BlackBerry .
    • Change the option for BlackBerry service to
    • “ On” by pressing the joystick
    • Choose back and exit to homescreen
    • You should eventually see a new BlackBerry icon indicating that BlackBerry Connect is running on the device
  • 93. FAQ:
    • 1) How does a Customer get BlackBerry Connect?
    • There are three ways for a Customer to obtain the BlackBerry Connect Client :
      • from Carrier’s or Nokia/SonyE website for download
      • on a CD in the box
      • pre-installed in the device extended ROM
    • There are two ways for a Customer to obtain the BlackBerry Connect Desktop software :
      • from Carrier’s or Nokia/SonyE website for download
      • on a CD in the box
    • 2a) The device shows that BlackBerry Service is “Not Connected” and cannot be “Restarted”
    • a) Confirm that the device is approved for BlackBerry Connect
    • b) Confirm that the SIM provisioned with BlackBerry services by checking with your Carrier
    • c) Turn the device off, remove the battery, re-insert the battery and turn the device on again; go to BlackBerry Settings and turn service off and back on
    • 2b) The device shows that BlackBerry Service is “Suspended by user”
    • a) This can occur if the user chooses to Suspend service or when the radio has suspended service because of another application (i.e. Internet Browser)
    • b) Turn the device off, remove the battery, re-insert the battery and turn the device on again; go to BlackBerry Settings and turn service off and back on
  • 94. FAQ: (cont.)
    • 3) I cannot send or receive email.
      • - Re-register device with BlackBerry network.
      • - Confirm that BlackBerry service is Connected and the ‘BlackBerry Connect’ icon is on the Home screen
      • - Check that there is a CMIME Service Book on the device
      • - Ask your IT Admin whether there are any email server issues
      • - Delete the CMIME Service Book* and re-provision you provisioned the device to your corporate BES account * Note: This will delete the BlackBerry mailbox and all emails from the device
    • 4) My calendar entries are not synchronized.
      • - Confirm that BlackBerry service is Connected and the ‘BlackBerry Connect’ icon is on the Home screen
    • - Check that there is a CICAL Service Book on the device
    • - Delete the CICAL Service Book*, re-provision the device against your corporate BES account and perform a Calendar Bulk-load
    • - * Note: This will delete all BlackBerry calendar entries from the device.
    • 5) Emails on my desktop are not deleted or synchronized with those on the handheld.
    • - Go to BlackBerry Settings and check that
        • wireless reconciliation is enabled
        • You have chosen to delete on – “Mailbox & Handheld”
    • 6) What do the different icons means?
    • - Please see slide – “BlackBerry Connect Connection Status and Icons”
    • 7) What attachments formats are supported?
    • - The BlackBerry Connect Attachment Viewer can be used to view the following attachment types –
        • .DOC, .PPT, .XLS, .DOT, .HTM, .HTML, .TXT, .PDF, .ZIP and .WPD (BlackBerry Connect 2.1 and 4.0)
        • .BMP, .JPG, .GIF, .TIF and .PNG (BlackBerry Connect 4.0 only)
    • - Note that for Nokia devices, attachments cannot be downloaded to the device.
    • - Before sending attachments to the device, it is compressed and some elements (e.g. images) are left out
  • 95. FAQ: (cont.)
    • 8) I cannot view images
    • - The BlackBerry Connect v2.1 Attachment Viewer does not support image viewing
    • - For SonyE and Windows Mobile devices, you will need to download the image first
    • 9) I cannot synchronize Contacts, Tasks or Note
    • - BlackBerry Connect v2.1 does not support Contacts and Tasks sync
    • - Contact, Task (WM only) and Notes (WM only) sync is support with BlackBerry Connect v4.0
    • - Please refer to Feature Lists for more details
    • 10) After installing the BBC client on my device, nothing happens
    • - BlackBerry Connect must be activated after it is installed:
          • For Nokia E-series: Main Menu > BlackBerry Folder > Settings
          • For Sony Ericsson: Control Panel > BlackBerry
          • For Windows Mobile: Start > Settings > System > BlackBerry
    • 11) BlackBerry Connect is disconnected when surfing the Internet
    • - On devices and networks that do not support multiple ‘PDP Contexts’ (Packet Data Protocol), only one data connection is allowed.
    • - In this case, BlackBerry Connect is disconnected and will re-connect after Internet application is closed.
    • 12) File attachments between 30 – 60 KB cannot be downloaded or uploaded
    • - This is a fault on the BES and BIS and will be corrected in future releases.
    • - Only Sony Ericsson and Windows Mobile devices support native attachment download and upload
    • 13) Does the BlackBerry Connect client work on any Sony Ericsson, Nokia or Windows Mobile device?
    • - No, only authorized combinations of hardware-&-software will work.
    • - For Customers, the carrier’s the website is the best source for this information
    • - For Carrier CSO: Carrier Product Marketing
  • 96. FAQ: (cont.)
      • 14) What are Service Books?
    • - Service Books are “certificates” that are required for the device and the BES and BIS to complete specific functions
    • - The following Service Books are supported on BlackBerry Connect devices:
          • BlackBerry [ALP] - for Address Lookup
          • BlackBerry [CICAL] – for Calendar Sync
          • BlackBerry [CMIME] – for Email Sync
          • “ joedoe@myemail.com” – for BIS Email Sync
          • With BlackBerry Connect v4.0, the following additional Service Books are supported (among others):
          • BlackBerry [Provisioning] – for OTA Enterprise Activation
          • BlackBerry [Sync] – for Contacts, Tasks and Notes Sync
          • BlackBerry [IPPP for BIBS] – for MDS BlackBerry Internet Browsing Service
          • BlackBerry [IPPP for 5-Click] – for BlackBerry Internet Service 5-Click Provisioning
        • - Click on the Service Books to see additional information on them.
        • - The BlackBerry [CMIME] and BIS Service Books contain additional details that effect whether -
          • Wireless Synchronization is enabled or disabled
          • How Conflicts to be handled
          • Delete sync applies to the Handheld only or both Mailbox and Handheld
  • 97. FAQ: (cont.)
      • 15) Is there a limit on the number BIS Service Books on the device
    • - Yes:
          • Windows Mobile supports only 3 BIS Service Books
          • Nokia and Sony Ericsson will support 10 BIS Service Books with BIS 2.1.
      • 16) What is the maximum number of emails in the BlackBerry mailbox?
    • - A maximum of between 500 and 600 emails can be received in the BlackBerry mailbox on the device.
    • - After this occurs, the oldest emails will be removed from the device but not from the Email Server.
  • 98. Review Questions
    • Name two features that make phone calls fast & easy on a BlackBerry
      • Name/number, alphanumeric, smart, and speed dialing, Bluetooth, speakerphone, VAD
    • What is the BlackBerry Internet Service?
      • BIS connects to 10 email accounts, pushes email, provides connection to web, etc.
    • Name the 5 steps to setting up your customer’s BIS account online
      • Create acct, accept legal terms, PIN/IMEI, Username & Password, Integrate or create email account
    • What’s unique about BlackBerry holsters?
      • Internal magnet puts BlackBerry in standby, saves battery life
  • 99. Review Questions
    • List two benefits of the BlackBerry Desktop Software
      • Load apps, backup & restore, manage media, switch devices, sync
    • Name two benefits of setting up BIS for your customer
      • Fewer support calls, fewer returns, increased customer satisfaction, increased referrals
    • How do you teach a customer how to use SureType ® ?
      • Place a post-it note over the screen and have them type a few phrases
    • What is a benefit of push email?
      • Mail delivery is reliable and fast, better device battery life, etc.
    • What kinds of questions make good qualifying questions?
      • Open-ended questions
  • 100. Fun Sites
    • www.discoverblackberry.com
      • BlackBerry device tutorials, tons of info, great resources
    • www.rim.com – Research in Motion home page
    • www.magmic.com – games
    • www.tuneusin.com – ringtones
    • www.plazmic.com – themes
    • www.crackberry.com – news & forum
    • www.blackberrycool.com – news & forum
    These sites may not be authorized or approved for use by Research In Motion, so surf and download at your own risk.
  • 101. Q&A
  • 102. Thank You!