Automate This! Content Marketing and Marketing Automation
 

Automate This! Content Marketing and Marketing Automation

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Content touches people at all stages of the buying cycle – and so does marketing automation. Combining the two means you can easily hit the right people with the right content at the right time. In ...

Content touches people at all stages of the buying cycle – and so does marketing automation. Combining the two means you can easily hit the right people with the right content at the right time. In this webinar, Jon Miller, founder and VP Marketing at Marketo, will answer your questions and help you decipher the buzz around marketing automation. You’ll learn what marketing automation is, and how it can help you deliver your content in personal, timely, and relevant ways so you can truly have a conversation with your leads.

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  • Let’s do an exercise. Raise your hand if your company has the ability to send marketing emails.I mean it. Don’t just sit there – really, raise your hand. This one’s easy. I’ll wait.
  • OK. Now, keep it raised if your company can easily create new landing pages for each campaign. Is it still up?
  • Now keep it raised if your marketing team can set up all the emails for an event before it starts, and let it run ‘lights-out’. No one looking. All parts whirring—and working.Yes, I know—that one’s a little trickier. Just a few more. I know your arm may be getting tired.
  • Do you have the ability to look at a list of potential customers and prioritize them based on fit with your business and likelihood to buy? Can you filter leads by level of engagement and interest in your brand? Is your hand still up?
  • Last question. Keep your hand raised if you can measure the revenue contribution of each of your marketing programs.
  • If your arm is still up, you probably already know what marketing automation is and you are using it effectively. Congrats! Give yourself a fist pump, and go ahead and skip to the next section to learn why marketing automation is so hot right now.Everybody else… read on.
  • Let’s begin with a definition…
  • Drives faster revenue growth. Our solution enables organizations to more effectively and efficiently acquire new customers, improve sales effectiveness and generate faster revenue growth.Enables organizations to better build and retain long-term customer relationships.Our solution enables organizations to engage in personalized and interactive multi-channel dialogs with their prospects and customers, resulting in deep, long-lasting relationships that increase customer lifetime value. Streamlines the marketer’s world. Our solution enables organizations to manage entire multi-channel marketing campaigns and related customer interactions from a single platform. This combines and advances the capabilities of a broad array of discrete point products in the market today, reducing complexity and costs. Drives efficiency and speed of marketing execution. Our solution was designed to be intuitive and easy-to-use so that marketers can efficiently use its many features without requiring extensive training or specialized technical skills. The elements of our solution work together to simplify and automate repetitive tasks, so organizations can rapidly turn new marketing ideas into revenue opportunities.Provides deep analytical insight. Our solution serves as the system of record for data across marketing campaigns and channels and connects to other complementary enterprise data sources. Our analytics capabilities help our customers measure the effectiveness and the revenue generation impact of various marketing activities.
  • http://youtu.be/HnbNcQlzV-4technology is needed because of the scale of the problem. In a business of any size –especially one with an engaging web and social media presence – buyer interactions can number in the thousands, millions, or even hundreds of millions.
  • How Marketing Automation can help you deliver your content in personal, timely, and relevant ways so you can truly have a conversation with your leads.  Combining the two means you can easily hit the right people with the right content at the right time.
  • Instead of explaining each here, let’s walk through
  • Buyer’s today don’t want to be marketed to, and they’ve built up better and better ways to opt out and screen out content they don’t want.But at the same time, buyers are willing to engage with relevant content and to build relationships with companies over time. What you need is the ability to engage in customer dialogues – e.g. multi-step ‘drip campaigns’ that, over time, nurture relationships and move prospects along the purchase journey. These are workflows that map the communication with the buyers journey – but it’s important to point out that these are not static workflows – they need to listen to what the buyer does and respond accordingly. Unfortunately, without automation, you’re forced to send batch email blasts based on your timetable, ignoring the buyer’s timeframes. If you’re doing this, then you’re dramatically decreasing the likelihood of getting the right message at the right time to your customers and prospects.
  • 3. Stephanie talked about the problems of email as a separate silo, divorced from all the other customer interaction channels. You would never walk up to somebody and act like the conversation you had on the phone last week never happened. Why would you do the same with email?Also, emails always lead somewhere. But traditional email platforms force you to create and manage these landing pages in separate tools.Managing your emails and landing pages together is essential to closed-loop marketing. Without it, you’re leaking opportunities.
  • The ability to precisely micro-segment your database and target the exact right list of leads and contacts is essential to the success of all marketing activities. Direct mail rule of thumb that target / list is 50% of response (creative is 20%, offer is 30%)More specific target = More relevant messaging = better response ratesBetter economics (smaller)These filters should include a combination of demographic and firmographic attributes (title, company size, location) as well as behavioral filters and CRM information. But with email in a silo, you can’t merge a prospect’s email activities with his or her website visits, content downloads, social media engagements and offline interactions.This single, unified view of the prospect is essential for deciding how to target each prospect – and when to hand them over to the sales team.Behaviors – Jupiter – behavior = 350% increase in opens, 50% in conversionsAlso buying stage important - tie to CRM
  • Another aspect of behavior targeting is REAL-TIME TRIGGERS.When a prospect does something meaningful – on your website, in social channels or via email – you need to be able to respond with a relevant, timely email. If you miss these triggers and simply blast email to everyone whenever your promotional calendar dictates, you’re ignoring your prospects and their buying signals.Timeliness matters. According to research done at MIT, the difference between following up in 30 min versus 5 min results in a 100x decrease in contact rate, and a 21X decrease in likelihood to qualify that lead.
  • Email platforms can tell you about open rates and click-throughs. But what your business really wants to know is which activities led to revenue. If you can’t connect your email system to the downstream sales processes and activities, including pipeline and closed won business, then you can’t determine true ROI
  • Lastly, sales is usually not involved with Content Marketing. This means they don’t have insight into who opens, clicks; can’t add people to campaigns; don’t know who high-value leads are – and don’t have the ability to send their own emails, or have marketing automate emails on their behalf. Without this, sales sees less value and is inclined to ask Marketing to STOP emailing their prospects, instead of working together.
  • Would you buy a Ferrari and then keep it in the garage? That’s what happens when companies purchase marketing automation without a strategy or plan for using it.
  • Success is often primarily determined not by the vendor you choose, but by these three things:1. Your strategy and process2. Your content and lead flow3. Your peopleSoftware subscription is typically 25-40 percent of overall investment required for success.With limited investment in these areas, you can usually get good (but not great) ROI from marketing automation. And as we saw in Part Five, the more you invest, the higher you move up the curve, and the better your return on investment.The key is to “think big, start small, and move quickly”. In other words, the best results usually come from getting started with what you have today, and then incrementally investing over time to move up the curve.
  • Write down your goals for the projectTo get where you want to go, write it down. Statistically, you increase your likelihood for success simply by putting your goals on paper. Hard metrics may include:More leads and/or better quality leads, Improved conversion rates;Reduced acquisition cost per Marketing-sourced lead, opportunity, or customer Soft metrics may include:Improved Sales-Marketing alignment,Better visibility into Marketing ROI,Increased speed and agility to launch new campaigns and landing pages,Reduced time to pull reports Identify your requirementsCheck out the RFP template - Verify you’ll get what you need today – and what you’ll want in the future. What do you need to integrate with?Remember, picking the right solution involves more than just picking the right technology. Who will use the system? How important is ease of use? What level of additional services, training, and support will you need?How important is easy and powerful? “Plan for growth. No matter how carefully you define your needs, they’ll evolve in ways you don’t expect. You need a vendor that is likely to support future needs, whatever they may be. So look beyond for specific features for flexibility and a history of product improvement.” – David Raab, marketing automation expert Evaluate potential vendors against your scenariosYou’ll choose the vendor that best suits your needs if you follow these recommendations below:Select vendors to evaluate. Ask each one to demonstrate how they would deliver your specific processes and scenarios. Alternatively, ask for a free trial of the solution being considered.Scour the technology. Check all boxes to cover your administrative, integration, and technical needs. Look beyond the technology. Evaluate each vendor’s ability to make you successful through access to best practices, community, consulting, support, and training.Ask tough questions. The vendor shouldn’t have anything to hide. Make sure the vendors actually show you they have what they say they have in terms of functionality.Talk to referencesNow it’s time to find out if your vendor can actually make customers like you successful.Ask your vendors for references. Solicit others from your personal and social networks. Look for references that are similar to your organization. Chances are, you’ll succeed with a particular vendor to the degree that companies similar to yours have done, so look for references that are similar to your organization. Find out whether your situation is similar to theirs. If you do, you’ll drill into whether you’re likely to succeed with that particular solution as well. As marketing automation expert David Raab points out, you need to ask more than “Are you happy?”Don’t forget to ask about technical AND non-technical factors. How long was implementation? How much training and additional services were needed, if any? How did the vendor handle any problems that were encountered along the way? Focus on value, not costThe time has come. Choose the vendor that can best make you successful in line with the goals you create at the beginning of this process. While this does involve comparing subscription costs and contract terms, the revenue benefits you’ll enjoy when you achieve your goals are usually much more significant – so it’s best to choose the solution that will help you be the most successful. See guide for a more complete process

Automate This! Content Marketing and Marketing Automation Automate This! Content Marketing and Marketing Automation Presentation Transcript

  • Automate This! Content Marketing and Marketing Automation Jon Miller, VP Marketing and Co-Founder Executive Editor of Modern B2B Marketing blog @jonmiller© 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • Today’s Topics • Marketing automation overview • How marketing automation powers content! • How to measure ROI, select the right system for your business, and get successful • Q&APage 2© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Page 3© 2013 Marketo, Inc. #DG2MA @jonmiller View slide
  • Raise your hand if… You have the ability to send marketing emails.Page 4© 2013 Marketo, Inc. #DG2MA @jonmiller View slide
  • Keep it raised if… You can easily create new landing pages for each campaign.Page 5© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Keep it raised if… You can set up the emails for a webinar up-front and let it run ‘lights-out’.Page 6© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Keep it raised if… Prioritize a list of potential customers based on fit and likelihood to buyPage 7© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Keep it raised if… You can measure the pipeline contribution of each marketing program.Page 8© 2013 Marketo, Inc. #DG2MA @jonmiller
  • If your hand is still up, giveyourself a fist pump… …everyone else, keep listeningPage 9© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Marketing automation is a… • Technology that streamlines and automates marketing tasks • so companies can • increase operational efficiency and • grow revenue fasterPage 10© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Common Features of Marketing AutomationPage 11© 2013 Marketo, Inc. #DG2MA @jonmiller
  • What Marketing Automation Does • Nurtures relationships with leads that aren’t ready to buy • Retains and extend customer relationships • Builds alignment with sales • Streamlines the marketer’s world • Drives efficiency and speed of marketing execution • Proves – and improve – marketing ROIPage 12© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Page 13© 2013 Marketo, Inc. #DG2MA @jonmiller
  • What Is “Automation”? Send Event Invitation Wait 3 Days If Not Registered, Send Reminder Wait Until 1 Day After Event Send Different Follow-Up to Attendees vs. Non-AttendeesPage 14© 2013 Marketo, Inc. #DG2MA @jonmiller
  • How Marketing Automation Powers Content© 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • Using Email for Content Marketing is so “2000 & Late”Page 16© 2013 Marketo, Inc. #DG2MA @jonmiller
  • How Marketing Automation Powers Content Tie content to Engage sales pipeline and revenue in distributing contentCreate customerdialogues, not blasts Real-time Triggers Multi-Channel More precise targeting Communications & segmentationPage 17© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Customer Dialogues, not Email BlastsPage 18© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Multi-Channel CommunicationsPage 19© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Precise Targeting and SegmentationPage 20© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Real-Time TriggersPage 21© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Tie Your Content To Pipeline and RevenuePage 22© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Engage Sales in Distributing ContentPage 23© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Measure ROI, Select the Right System, and Get Successful© 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • ROI of Marketing Automation Nucleus Research Marketo Benchmark on RevenuePage 25© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Don’t Leave Your Ferrari In the GaragePage 26© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Invest in Your Success Success is often primarily determined not by the vendor you choose, but by these: • Revenue process • Sales and marketing alignment • CRM implementation • Data quality • Content • Lead flow • Staff skillsPage 27© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Tips to Buy the Right System for You • Write down your goals for the project • Identify your requirements • Evaluate potential vendors against your scenarios • Talk to references • Focus on value, not costPage 28© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Page 29© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Page 30© 2013 Marketo, Inc. #DG2MA @jonmiller
  • marketo.com/DG2MAPage 31© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Questions? Jon Miller @jonmiller jon@marketo.com Subscribe to blog.marketo.com© 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • BACKUP SLIDES© 2013 Marketo, Inc. Marketo Proprietary and Confidential
  • Marketing Automation Is Not…. A fancy name for A way to send email marketing spam A solution that A panacea that only benefits delivers value marketing without effortPage 34© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Page 35© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Common Misconceptions Get guide text Misconception Response MA does require leads, but complete systems Doesn’t build the list include functionality for lead generation programs (events, etc.) While MA started with email, most solutions Too email focused – today offer or integrate to social including not social social profiles, tracking, campaigns, sign-on, and promotions. Robotic, irrelevant, MA can be used for good marketing or bad spam – not about the marketing, but behavioral segmentation and customer 1:1 targeting usually improves relevancePage 36© 2013 Marketo, Inc. #DG2MA @jonmiller
  • Why is marketing automation so hot right now?Page 37© 2013 Marketo, Inc. #DG2MA @jonmiller