SlideShare a Scribd company logo
1 of 20
Download to read offline
Broadband
Solutions
Eliminate Repeat Dispatches
With Tollgrade
Introducing the VBT™ Solution
© 2013 Tollgrade Communications, Inc
Tollgrade Broadband Solutions
Overview
Who is Tollgrade?
Problems / Challenges
How Tollgrade Eliminates Repeat Dispatches
Case Study – Tier 1 Service Provider
Slide 2
Tollgrade Broadband Solutions
We Improve Reliability on Critical Infrastructure
Proven on Broadband & “Smart Grid” Networks
 World Leader in Access Network Test Systems
 Incumbent positions in many of the world’s largest telecommunications providers
 Perform the automated test process for over +200 million copper access lines worldwide
 Expertise in Algorithms, Data Analysis, Correlation and Dispatch in large networks
 Leading Edge Smart Grid Portfolio
 Won key utilities – Duke Energy, Western Power Distribution, Toronto Hydro
 International Expansion - Customers in South America and Western Europe
 Advanced Network capability leverages large Telco expertise
© 2014 Tollgrade Communications, Inc. All rights reserved.
Broadband
Solutions
Problems / Challenges
Tollgrade Broadband Solutions
Repeat Dispatches
Slide 5
Repeat dispatches costs service providers millions -- about 15% of their repair business
© 2014 Tollgrade Communications, Inc. All rights reserved.
Tollgrade Broadband Solutions
Problems Coming Inside the Home
Leading Problems Reported by Customers:
 Slow or intermittent Internet service
 “Faulty” modem but 80% of time modem replacement is unnecessary
 Random dropping of connection
Why are They Difficult to Diagnose:
 Can’t determine where the problem exists
 Can’t measure compliance to field test procedures
 Inconsistent testing methods, tools and technical expertise
Slide 6
These problems are difficult to identify and repair.
Unresolved, our field data shows they can lead to 10 – 15% of customer churn
© 2014 Tollgrade Communications, Inc. All rights reserved.
Broadband
Solutions
How Tollgrade Eliminates Repeat
Dispatches
Tollgrade Broadband Solutions
Solution: VBT & VBT Manager
Slide 8
Result Display
Power
Activation button
To Network
To Modem
VBT™VBT Manager™
 First solution to measure compliance with field test procedures
 Runs 50 tests to address common, repeat or chronic problems
 Normalizes repair and test processes
 Complementary to existing handhelds
 Pays for itself after first saved dispatch
© 2014 Tollgrade Communications, Inc. All rights reserved.
Tollgrade Broadband Solutions
How its Deployed
Slide 9
Inside the Home Outside the Home
Network
Interface
VBT DSL Modem
Inside wire
Network
Interface
VBT DSL Modem
Inside wire
VBT installs in-line at the DSL modem or the NID to identify and
repair faults in the home, or in the network
© 2014 Tollgrade Communications, Inc. All rights reserved
Tollgrade Broadband Solutions
Sends Data to Service Provider OSS
Slide 10
Network
Interface
VBT DSL Modem
Inside wire
Network
Interface
VBT DSL Modem
Inside wire
Measures compliance to field test repair procedures
Service Provider’s OSS
© 2014 Tollgrade Communications, Inc. All rights reserved.
Tollgrade Broadband Solutions
VBT Manager Centralizes Field Test Data
Slide 11
Intermittent Service Slow Broadband Random dropping Slows down at night
• Historical analysis
• Trending
• Reporting
• Normalize test process
VBT data available to Operations Center & OSS:
© 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
Tollgrade Broadband Solutions
VBT Manager Centralizes Field Test Data
Slide 12
Intermittent Service Slow Broadband Random dropping Slows down at night
• Historical analysis
• Trending
• Reporting
• Normalize test process
VBT data available to Operations Center & OSS:• First tool to measure compliance; normalize testing process
• Historical archive makes data available to new field techs
• Analyzing data at the OSS, can look for patterns and trends
© 2014 Tollgrade Communications, Inc. All rights reserved.
Tollgrade Broadband Solutions
50 Automated Tests Normalize Field Repairs
Slide 13
VBT Test Result Repair Action
Test OK Successful repair or installation
DSL modem not connected Reset modem, replace modem
DSLAM not connected Repair DSLAM, jumper wiring, DSLAM configuration
Outside plant open Repair open in network cable
Inside wire open Repair inside wire
Noise on the line – outside plant Repair outside cabling , poor splices or joints
Noise on the line – inside home Move chargers, lamps, appliances, repair poor wiring
Line fault near the home Repair high resistance fault located in network
Line fault in the home Replace inside wire
No sync with DSLAM Reconfigure DSLAM
No sync with residential modem Replace residential modem
Slow or unstable line speed – outside plant Repair outside cabling , poor splices or joints
Slow or unstable line speed – inside home Move chargers, lamps, appliances, repair poor wiring
© 2014 Tollgrade Communications, Inc. All rights reserved.
Tollgrade Broadband Solutions
VBT & VBT Manager Capability
Slide 14
ay Netwo s
Residential
modemDSLAM
Line NID
Test System TOK VBT TOK
Modem not detected
Noise on the line – inside home
Extreme noise – no service
Inside wire broken
Inside wire loose
Open outside plant
Noise on the line – outside
Line fault near home (bad joint)
DSLAM not detected
Tollgrade VBT Fault
Identification and Location
Centralized Test
System
Modem sync detect (from DSLAM)
DSLAM failure
Noise detected
Attenuation, Data rate
Open in CO
Hazardous voltage
Open outside plant
Metallic faults - outside Open near drop
VBT adds critical information currently missing from centralized test
systems and handheld test equipment
© 2014 Tollgrade Communications, Inc. All rights reserved.
Broadband
Solutions
Case Study
Tollgrade Broadband Solutions
Deploying Now at One of North America’s
Largest Broadband Service Providers
Challenge:
 High number of repeat dispatches
Objectives:
 Reduce repeat and chronic dispatches
 Gain visibility into issues originating in the home
 Measure improvement in their field repair process
Slide 16
© 2014 Tollgrade Communications, Inc. All rights reserved.
Tollgrade Broadband Solutions
Results
 Cuts repeat dispatches by over 50%
 Ends trouble cycle in over 80% of chronic cases
 Eliminates returned CPE by up to 80%
 Measures compliance
 Paid for itself after first saved dispatch
Slide 17
© 2014 Tollgrade Communications, Inc. All rights reserved.
Tollgrade Broadband Solutions
Found Problems Other Solutions Missed
Wire Nest around power
to fluorescent light
Slide 18
Bad “Scotch Lock” causes
high resistance fault
Metallic Fault detected was
traced to NID
© 2014 Tollgrade Communications, Inc. All rights reserved.
Tollgrade Broadband Solutions
How Can We Help You?
 Reduce repeat dispatches?
 Find chronic problems?
 Reduce costs to support ADSL/DSL?
 Reduce field tech training costs?
 Normalize training processes?
 Measure compliance to repair processes?
Slide 19
© 2014 Tollgrade Communications, Inc. All rights reserved.
Broadband
Solutions
Thank You!
Questions? Learn more at www.tollgrade.com
Slide 20

More Related Content

Recently uploaded

UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6DianaGray10
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IES VE
 
Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?SANGHEE SHIN
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAshyamraj55
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.francesco barbera
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7DianaGray10
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
Babel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxBabel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxYounusS2
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIUdaiappa Ramachandran
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024SkyPlanner
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServiceRenan Moreira de Oliveira
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataSafe Software
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
GenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncGenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncObject Automation
 

Recently uploaded (20)

UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6UiPath Studio Web workshop series - Day 6
UiPath Studio Web workshop series - Day 6
 
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
IESVE Software for Florida Code Compliance Using ASHRAE 90.1-2019
 
Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?Do we need a new standard for visualizing the invisible?
Do we need a new standard for visualizing the invisible?
 
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPAAnypoint Code Builder , Google Pub sub connector and MuleSoft RPA
Anypoint Code Builder , Google Pub sub connector and MuleSoft RPA
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.Digital magic. A small project for controlling smart light bulbs.
Digital magic. A small project for controlling smart light bulbs.
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7UiPath Studio Web workshop series - Day 7
UiPath Studio Web workshop series - Day 7
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
Babel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptxBabel Compiler - Transforming JavaScript for All Browsers.pptx
Babel Compiler - Transforming JavaScript for All Browsers.pptx
 
RAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AIRAG Patterns and Vector Search in Generative AI
RAG Patterns and Vector Search in Generative AI
 
Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024Salesforce Miami User Group Event - 1st Quarter 2024
Salesforce Miami User Group Event - 1st Quarter 2024
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer ServicePicPay - GenAI Finance Assistant - ChatGPT for Customer Service
PicPay - GenAI Finance Assistant - ChatGPT for Customer Service
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
GenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncGenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation Inc
 

Tollgrade VBT Manager

  • 1. Broadband Solutions Eliminate Repeat Dispatches With Tollgrade Introducing the VBT™ Solution © 2013 Tollgrade Communications, Inc
  • 2. Tollgrade Broadband Solutions Overview Who is Tollgrade? Problems / Challenges How Tollgrade Eliminates Repeat Dispatches Case Study – Tier 1 Service Provider Slide 2
  • 3. Tollgrade Broadband Solutions We Improve Reliability on Critical Infrastructure Proven on Broadband & “Smart Grid” Networks  World Leader in Access Network Test Systems  Incumbent positions in many of the world’s largest telecommunications providers  Perform the automated test process for over +200 million copper access lines worldwide  Expertise in Algorithms, Data Analysis, Correlation and Dispatch in large networks  Leading Edge Smart Grid Portfolio  Won key utilities – Duke Energy, Western Power Distribution, Toronto Hydro  International Expansion - Customers in South America and Western Europe  Advanced Network capability leverages large Telco expertise © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 5. Tollgrade Broadband Solutions Repeat Dispatches Slide 5 Repeat dispatches costs service providers millions -- about 15% of their repair business © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 6. Tollgrade Broadband Solutions Problems Coming Inside the Home Leading Problems Reported by Customers:  Slow or intermittent Internet service  “Faulty” modem but 80% of time modem replacement is unnecessary  Random dropping of connection Why are They Difficult to Diagnose:  Can’t determine where the problem exists  Can’t measure compliance to field test procedures  Inconsistent testing methods, tools and technical expertise Slide 6 These problems are difficult to identify and repair. Unresolved, our field data shows they can lead to 10 – 15% of customer churn © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 8. Tollgrade Broadband Solutions Solution: VBT & VBT Manager Slide 8 Result Display Power Activation button To Network To Modem VBT™VBT Manager™  First solution to measure compliance with field test procedures  Runs 50 tests to address common, repeat or chronic problems  Normalizes repair and test processes  Complementary to existing handhelds  Pays for itself after first saved dispatch © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 9. Tollgrade Broadband Solutions How its Deployed Slide 9 Inside the Home Outside the Home Network Interface VBT DSL Modem Inside wire Network Interface VBT DSL Modem Inside wire VBT installs in-line at the DSL modem or the NID to identify and repair faults in the home, or in the network © 2014 Tollgrade Communications, Inc. All rights reserved
  • 10. Tollgrade Broadband Solutions Sends Data to Service Provider OSS Slide 10 Network Interface VBT DSL Modem Inside wire Network Interface VBT DSL Modem Inside wire Measures compliance to field test repair procedures Service Provider’s OSS © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 11. Tollgrade Broadband Solutions VBT Manager Centralizes Field Test Data Slide 11 Intermittent Service Slow Broadband Random dropping Slows down at night • Historical analysis • Trending • Reporting • Normalize test process VBT data available to Operations Center & OSS: © 2014 Tollgrade Communications, Inc. All rights reserved. Confidential and Proprietary Information
  • 12. Tollgrade Broadband Solutions VBT Manager Centralizes Field Test Data Slide 12 Intermittent Service Slow Broadband Random dropping Slows down at night • Historical analysis • Trending • Reporting • Normalize test process VBT data available to Operations Center & OSS:• First tool to measure compliance; normalize testing process • Historical archive makes data available to new field techs • Analyzing data at the OSS, can look for patterns and trends © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 13. Tollgrade Broadband Solutions 50 Automated Tests Normalize Field Repairs Slide 13 VBT Test Result Repair Action Test OK Successful repair or installation DSL modem not connected Reset modem, replace modem DSLAM not connected Repair DSLAM, jumper wiring, DSLAM configuration Outside plant open Repair open in network cable Inside wire open Repair inside wire Noise on the line – outside plant Repair outside cabling , poor splices or joints Noise on the line – inside home Move chargers, lamps, appliances, repair poor wiring Line fault near the home Repair high resistance fault located in network Line fault in the home Replace inside wire No sync with DSLAM Reconfigure DSLAM No sync with residential modem Replace residential modem Slow or unstable line speed – outside plant Repair outside cabling , poor splices or joints Slow or unstable line speed – inside home Move chargers, lamps, appliances, repair poor wiring © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 14. Tollgrade Broadband Solutions VBT & VBT Manager Capability Slide 14 ay Netwo s Residential modemDSLAM Line NID Test System TOK VBT TOK Modem not detected Noise on the line – inside home Extreme noise – no service Inside wire broken Inside wire loose Open outside plant Noise on the line – outside Line fault near home (bad joint) DSLAM not detected Tollgrade VBT Fault Identification and Location Centralized Test System Modem sync detect (from DSLAM) DSLAM failure Noise detected Attenuation, Data rate Open in CO Hazardous voltage Open outside plant Metallic faults - outside Open near drop VBT adds critical information currently missing from centralized test systems and handheld test equipment © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 16. Tollgrade Broadband Solutions Deploying Now at One of North America’s Largest Broadband Service Providers Challenge:  High number of repeat dispatches Objectives:  Reduce repeat and chronic dispatches  Gain visibility into issues originating in the home  Measure improvement in their field repair process Slide 16 © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 17. Tollgrade Broadband Solutions Results  Cuts repeat dispatches by over 50%  Ends trouble cycle in over 80% of chronic cases  Eliminates returned CPE by up to 80%  Measures compliance  Paid for itself after first saved dispatch Slide 17 © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 18. Tollgrade Broadband Solutions Found Problems Other Solutions Missed Wire Nest around power to fluorescent light Slide 18 Bad “Scotch Lock” causes high resistance fault Metallic Fault detected was traced to NID © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 19. Tollgrade Broadband Solutions How Can We Help You?  Reduce repeat dispatches?  Find chronic problems?  Reduce costs to support ADSL/DSL?  Reduce field tech training costs?  Normalize training processes?  Measure compliance to repair processes? Slide 19 © 2014 Tollgrade Communications, Inc. All rights reserved.
  • 20. Broadband Solutions Thank You! Questions? Learn more at www.tollgrade.com Slide 20