COMMUNICATIONS, MEDIA AND SOCIAL MEDIA
OVER TIME 2000 b b AIM/ICQ b b Twitter Email b Facebook b 1500 b b CraigsList b MySpace eBay b Del.icio.us COMMUNICATIONS Fax b Flickr 1000 b Telephone b b AOL Telegraph Printing Press 500 b Stained Glass b b b Newspapers b Radio b Cable b 0 b Magazines Television Google Cave Drawings 0 500 1000 1500 2000 MEDIA
(ergo:) “In videos posted on
YouTube and elsewhere this week, a Domino’s employee in Conover, N.C. prepared sandwiches for delivery while putting cheese up his nose, nasal mucus on the sandwiches." NEW YORK TIMES, APRIL 16 2009
(ergo:) “Brands are now becoming
conversation factors where academics, celebrities, experts and key opinion formers discuss functional, emotional and, more interestingly, social concerns." SIMON CLIFT, UNILEVER
fig. 41.38.6 (cont.) 1: Most
companies are scared to use social media because they fear losing control of their brand 11: And yet consumers become more invested in brands that reward their participation.
(ergo:) The management philosophy of
Jim Buckmaster, CEO of Craig’s List • Listen to what users want. Try to make the site faster and better. • Hire good people. • No meetings, ever. "I find them stupefying and useless." • No management programmes and no MBAs. • Forget the figures. • Occasionally, give people "a very gentle nudge". This can be done over lunch or on the instant messaging boards. • He doesn't reply to any of his 100 daily messages, most of which beg Craigslist to do a deal. "I'm not real chatty on e-mail." • Put speed over perfection: "Get something out there. Do it, even if it isn't perfect."
fig. 188.8.131.52 (cont.) 1: Why
is it that services which seem perpetually “unfinished” are those that usully last the longest? 11: For the same reason that an accurate picture of a fast moving car needs to be blurry not sharp.
(ergo:) “The key is recognizing
that no matter how convinced you are in the power of your own ideas. Sometimes, ideas have ideas of their own. That's certainly true in terms of system design. I made the system self-sustaining for one reason: Back when I launched eBay on Labor Day 1995, eBay wasn't my business—it was my hobby. I had to build a system that was self-sustaining. Because I had a real job to go to every morning. I was working as a software engineer from 10 to 7, and I wanted to have a life on the weekends. So I built a system that could keep working—catching complaints and capturing feedback. If I had had a blank check from a big VC, and a big staff running around—things might have gone much worse. I would have probably put together a very complex, elaborate system—something that justified all the investment. But because I had to operate on a tight budget— tight in terms of money and tight in terms of time—necessity focused me on simplicity: So I built a system simple enough to sustain itself.” PIERRE OMIDYAR, EBAY FOUNDER Tufts Commencement Address, June 2002
fig. 87.13.22 (cont.) 1: The
art of Social Media is to provide the lightest weight social context for exchanging information. 11: It’s like hosting a cocktail party where you need to keep lots of conversations going on at the same time without getting stuck in any one of them.
fig. 22.5.9 (cont.) 1: Conventional
media wisdom is to tell a great big story to as many people as possible 11: Social Media is all about enabling lots of little stories to be created by lots of different people at the same time
(in other words:) “We’re getting
paid to present you with the opportunity to interact with a product socially. And, if you choose to do so and we can display this interaction to your friends, then we’ve done half our job. The other half is ensuring that the social experience was well received by you and your friends. It’s a different type of adverting that pulls from the core of the social graph in a distributed manner that is neither invasive nor annoying.” DAVE GENTZEL, SOCIALMEDIA.COM
fig. 22.5.9 (cont.) 1: Internet
advertising is typically a message from a company that attempts to distract a user from what he is doing in order to get him to click on a link to an advertiser web site. 11: Social advertising is typically a message from a person who has been prompted by a company to say something. It promotes brand equity without requiring the user clicking away.
fig. 14.26.3 (cont.) 1: Influence
= Attention / Information = ratio of attention one gets to information one produces 11: The popular person who says little (i.e. the Pope or Ben Bernanke) is usually more influential than the popular person who says a lot (i.e. Robert Scoble or Jason Calacanis).