This interview with Farouk Jiwa, Senior Technical Advisor in the Econ. Dev. Unit at CARE USA, describes CARE's experiences and lessons trying to make dairy market systems work better for the poor. Of particular interest for facilitators is how CARE managed to react to unexpected and potentially catastrophic events… a story with a happy ending? See for yourself. Low resolution of slides was necessary to fit the file into Slideshare; the good thing is that what is important is what Farouk says. Enjoy!