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In this brief the GROOVE Learning Network presents what it has learned about how tacit knowledge of front-line staff is used to improve the results of value chain projects.
Idea in brief: Value chain projects commence implementation knowing much less than they might like, and their information becomes out of date quickly. Uncertainty is an inevitable feature of value chain development.
Effective projects adopt iterative improvement approaches to improve their effectiveness over time and results in the long-run.
Successful projects complement their formal monitoring systems by making use of the valuable insights that tacit knowledge of front-line staff can contribute, following five good practice principles.