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LoyaltyContext32
LoyaltyContext32
LoyaltyContext32
Loyalty2.033
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Loyalty2.033
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Loyalty2.033
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Loyalty2.033
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Loyalty2.033
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Loyalty2.033
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Loyalty2.033
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ExperienceEconomy34
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ExperienceEconomy34
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ExperienceEconomy34
Apple offers excellent technical support in their
stores free for all of their customers
The Genius bar experience is slic...
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ExperienceEconomy34
click
ExperienceEconomy34
Takeaway5
© Copyright, 2011
www.marketgravity.com | 29 Wootton Street, London SE1 8TG. | contact@marketgravity.com
Market Gravity - Evolution of Loyalty
Market Gravity - Evolution of Loyalty
Market Gravity - Evolution of Loyalty
Market Gravity - Evolution of Loyalty
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Market Gravity - Evolution of Loyalty

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Marketing briefing on the evolution of loyalty and how organisations need to adapt to differentiate in the market and keep a loyal customer base

Published in: Business, Technology
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Market Gravity - Evolution of Loyalty

  1. 1. Whoweare1 • • • • • • • • • • 2
  2. 2. OurApproach1 3 • • • •
  3. 3. LoyaltyContext32
  4. 4. LoyaltyContext32
  5. 5. LoyaltyContext32
  6. 6. Loyalty2.033
  7. 7. 10 • • • • • • • • • • Loyalty2.033
  8. 8. • • • Loyalty2.033
  9. 9. click Loyalty2.033
  10. 10. • • • Loyalty2.033
  11. 11. click Loyalty2.033
  12. 12. • • Loyalty2.033
  13. 13. click Loyalty2.033
  14. 14. Loyalty2.033
  15. 15. • • • ExperienceEconomy34
  16. 16. click ExperienceEconomy34
  17. 17. • • • ExperienceEconomy34
  18. 18. Apple offers excellent technical support in their stores free for all of their customers The Genius bar experience is slick, easy to use and effective Staff are passionate and engaging which transforms the experience from an administrative burden to a leisure activity Staff are empowered to make things happen which is crucial to give legitimacy to the service ExperienceEconomy34
  19. 19. • • ExperienceEconomy34
  20. 20. click ExperienceEconomy34
  21. 21. Takeaway5
  22. 22. © Copyright, 2011 www.marketgravity.com | 29 Wootton Street, London SE1 8TG. | contact@marketgravity.com

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