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Patient and Community Involvement at NHS Oldham
 

Patient and Community Involvement at NHS Oldham

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A audio-visual introduction on NHS Oldham's approach to engaging patients and communities by Mark Drury

A audio-visual introduction on NHS Oldham's approach to engaging patients and communities by Mark Drury

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  • Driven by legal compliance Big reliance on the Patients Council WCC level 2
  • Massive expenditure on behalf of our population
  • Patient Power  Degrees of engagement
  • Presumption they will do the work usually VEG – supporting – related functions research, LIFT team, equalities, comms, OMBC/Public Commissioning Cycle – including procurement Communities of interest – dialogues with equality target groups ,localities Quality agenda – downstream - mid staff etc, triangulation
  • Presumption they will do the work usually VEG – supporting – related functions research, LIFT team, equalities, comms, OMBC/Public Commissioning Cycle – including procurement Communities of interest – dialogues with equality target groups ,localities Quality agenda – downstream - mid staff etc, triangulation
  • How we measure success Hopefully more satisfying for you!

Patient and Community Involvement at NHS Oldham Patient and Community Involvement at NHS Oldham Presentation Transcript

  • Patient and Public Engagement at NHS Oldham Mark Drury Associate Director – Engagement and Stakeholder Management
  • 15 minutes of your time The what, why and how of involving patients and communities – and how it affects you !
  • A few words about me
    • Marketing/ comms background
    • Voluntary sector/ sensory disability
    • CSIP/NIMHE Mental Health Act
    • Not as stupid as I look!
  • Background
    • My post created in January 2009
    • Driven by World Class Commissioning Competency 3
    • Existing post of Patient and Public Involvement Lead
    • Work up to this point largely ad hoc
    • Engagement Plan signed off July 2009
  • Why
    • Accountability
    • Increasing expectations
    • Reducing inequalities – hard to reach
    • User involvement = better outcomes
    • WCC, Standards for Better Health etc.
    • Legal Compliance – NHS Act etc.
  •  
  • Methodology
    • Culture change – aiming for participation
    • Core Engagement Team supporting you
    • Virtual Engagement Group
    • Whole Engagement Cycle
    • Grass roots/ community approach
  • 3 Way Focus
    • Patient Engagement
    • Community Engagement
    • Patient Experience
  • ‘ Signature Process’
    • Mandatory 23 question planning proforma –
    • clear objectives
    • avoid duplication/ consultation fatigue
    • minimise risk/ unintended consequences
    • ensure constraints are set out
    • identify shared working opportunities
    • ensure feedback is given
    • ensure engagement is logged/evidenced
    • What do we want to learn ?
    • Which, if any, commissioning quadrant does this relate to?
    • Which do we want to achieve : Informing, Consulting, Negotiating or Participating? (see Engagement Plan, 3.0)
    • Who do we want to engage? : e.g. patients, carers, specific communities, whole population
    • What, if any, other engagement activities are being planned/undertaken with this target group?
    • What engagement have we already done on this issue?
    • What do we already know about this issue?
    • What existing sources of information exist to provide intelligence on this issue?
    • Is the issue in hand strategic or operational in nature?
    • How contentious is the issue under consultation?
    • What unintended consequences can you envisage arising out of this engagement?
    • What, if any, legal obligations to engage apply?
    • What, if any, expectations exist amongst 3 rd parties of our engagement on this?
    • What are the constraints ? - i.e. what are the ‘givens’ which those we engage with are unable to influence?
    • What, if any opportunities might exist for engagement in co-operation with partner agencies?
    • What timescales , if any apply for this work and what will be the key milestones?
    • Is there a budget for this engagement? If so, how much and where does it sit?
    • Do you have a preferred methodology in mind?
    • Responsibilities - who will do what and who will lead?
    • Do you envisage any specific action being required to reach equality target groups ?
    • How do you propose to feed in results to decision making?
    • How do you propose to feed back to the participants in the engagement?
    • What, if any, support needs do you anticipate in your role in this engagement?
  • Key Outcomes
    • Customers feel listened to, and valued - including those previously ‘seldom heard’
    • Customers see evidence we have acted on insights derived from their input
    • Quality of commissioning decision making improved by systematic input of customer insights
    • Timely feedback received by customers
    • Patients and communities play an integral part in decision-making process
  • Next steps
    • Create roles
    • Recruit
    • Train
    • Engage!
  • Contact
    • Mark Drury
    • Associate Director, Engagement and Stakeholder Management
    • First floor, Ellen House
    • 0161 622 4326
    • [email_address]