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Sakai 2010, Innovations in Academic Advising
 

Sakai 2010, Innovations in Academic Advising

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How Marist College is using the Sakai collaboration and learning environment (CLE) course management system (iLearn) to support on-line academic advising and improve communication and collaboration ...

How Marist College is using the Sakai collaboration and learning environment (CLE) course management system (iLearn) to support on-line academic advising and improve communication and collaboration among faculty advisors and student advisees.

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  • Note: Had to cancel trip to Denver for Sakai Conference because of bad sinus infection. Thanks to Marist's AT staff members Reba-Anna Lee and Brian Dashew for presenting this at the Sakai Conference. I was able to join in on the Q&A via live chat with the audience in Denver. Thought the following exchange would be of interest:


    Reba-Anna Lee (Jun 16, 2010 1:34 PM EDT) ready for some questions
    Reba-Anna Lee (Jun 16, 2010 1:35 PM EDT) By making yourself so available, how do you set expectations so that they don't get mad when you can't respond immediately?
    Mark Van Dyke (Jun 16, 2010 1:38 PM EDT) Yes, I
    Mark Van Dyke (Jun 16, 2010 1:38 PM EDT) ... I am ready.
    Mark Van Dyke (Jun 16, 2010 1:40 PM EDT) I usually establish a policy with advisees ... just as I do with students, that I will respond to messages within a certain time frame ... usually 24 to 48 hours for a message ... or sooner in response to a phone call.
    Mark Van Dyke (Jun 16, 2010 1:41 PM EDT) Also, I set my iLearn (Sakai) message options to forward in-system messages to my main e-mail account (marist.edu), so I'm able to track messages coming from an iLearn site without having to log in to the site itself. So far, this has proven to be an effective way to manage expectations.
    Reba-Anna Lee (Jun 16, 2010 1:43 PM EDT) Thank you--there's another question coming :-)
    Mark Van Dyke (Jun 16, 2010 1:43 PM EDT) Ready ...
    Reba-Anna Lee (Jun 16, 2010 1:43 PM EDT) How in depth are the questions that students ask about coursework and how do you answer those questions in the site while still being in compliance with FERPA?
    Mark Van Dyke (Jun 16, 2010 1:44 PM EDT) The depth of questions about coursework depends on the class year of the advisee ... obviously freshman require a lot more information about academic programs, courses, etc. than do juniors and seniors ...
    Mark Van Dyke (Jun 16, 2010 1:45 PM EDT) I find, however, that if I require all freshmen to see me during the first semester, become familiar with my iLearn advising site and other advising resources at Marist, AND develop a long-range plan for their course work in the first year the complexity of questions declines and retention and graduation rates increase over time.
    Reba-Anna Lee (Jun 16, 2010 1:46 PM EDT) what if a student--in forums--asks something personal (e.g. 'what do I do about the D I just got in COM_150?)
    Mark Van Dyke (Jun 16, 2010 1:47 PM EDT) As far as FERPA ... not a problem with students. More of a problem with 'helicopter' parents who want too much information about their child's performance. I post a summary of FERPA rules in my advising site ... OK ... next question ...
    Mark Van Dyke (Jun 16, 2010 1:47 PM EDT) I haven't had a problem with students posting personal information in forums ... of course students now a days have trouble distinguishing between what should be private and public in online forums ...
    Mark Van Dyke (Jun 16, 2010 1:48 PM EDT) However, I do post guidelines in my forums that discourage discussion of information that could be private or proprietary and usually comment when I see discussions that start crossing that border.
    Mark Van Dyke (Jun 16, 2010 1:49 PM EDT) .... With tongue in cheek, I sometimes advise students to treat a forum like Las Vegas ... what goes on in here should stay in here. ;-)
    Reba-Anna Lee (Jun 16, 2010 1:50 PM EDT) Do you/the college worry about the implications of moving these activities away from face-to-face? How do you know it's really the student you are talking to? Does advising work online?
    Reba-Anna Lee (Jun 16, 2010 1:51 PM EDT) To what extent does advising happen versus group resource distribution?
    Reba-Anna Lee (Jun 16, 2010 1:51 PM EDT) *individual advising
    Mark Van Dyke (Jun 16, 2010 1:51 PM EDT) No ... I don't see sites like our iLearn academic advising model as 'moving away' from individual advising ...
    Mark Van Dyke (Jun 16, 2010 1:52 PM EDT) ... Rather, I see the site as a complement to and catalyst for individual face-to-face meetings ...
    Mark Van Dyke (Jun 16, 2010 1:52 PM EDT) Many students 'give up' trying to see their advisors because they are only available during certain hours of the week that don't fit the students schedule ... this reduces face-to-face time ...
    Mark Van Dyke (Jun 16, 2010 1:53 PM EDT) My approach, using an online platform that connects me with students 24/7, means we can connect, answer simple questions online, and schedule appointments for face-to-face meetings if the question is too challenging for online work ...
    Mark Van Dyke (Jun 16, 2010 1:54 PM EDT) Feedback I receive from students indicate they prefer the online platform for 'conversations' that won't take long (just as in text messaging on a cell phone) and find it easier to set up appointments to see me because of the iLearn messaging ..
    Mark Van Dyke (Jun 16, 2010 1:55 PM EDT) So, in conclusion, the site actually facilitates and increases the quality of subsequent face-to-face contact, rather than replacing it.
    Reba-Anna Lee (Jun 16, 2010 1:56 PM EDT) Thank you
    Mark Van Dyke (Jun 16, 2010 1:56 PM EDT) Not sure how much time you have left in the session, but before we close or run out of other questions, I have a question for the group there in Denver ... has anyone else used or know of others using sites like ours for online academic advising?
    Mark Van Dyke (Jun 16, 2010 1:58 PM EDT) Also, I wanted to let the attendees know how important it is to have good support from an outstanding Academic Technology staff like you and the rest of the Marist AT team. Your training and support has been invaluable in terms of supporting the creation and execution of ideas like this iLearn academic advising site.
    Reba-Anna Lee (Jun 16, 2010 1:59 PM EDT) NYU has used sites in Bb and Ning but for undergraduates who have not yet declared majors (liberal studies); others considering it including UF and UNC
    Mark Van Dyke (Jun 16, 2010 1:59 PM EDT) OK, good to know.
    Reba-Anna Lee (Jun 16, 2010 2:00 PM EDT) They are applauding for you now :-)
    Mark Van Dyke (Jun 16, 2010 2:00 PM EDT) BTW, I also use my advising site for grad students ... even have separate folders (all protected to allow only members of a thesis committee to view them) that greatly facilitate the thesis advising process.
    Mark Van Dyke (Jun 16, 2010 2:01 PM EDT) Thanks, I appreciate the attendance of those who came to hear our presentation and appreciate your support in presenting, Reba-Anna. The sinus gods were not kind to me this week ... I would have loved to be there with all of you ... maybe next year.
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  • Sakai (branded as iLearn for course sites or iCollaborate for project sites at Marist College) has proven its ability to support a variety of teaching, learning, and research activities with it’s online collaborative learning environment.As explained on the Sakai Web site, it’s -- flexible enough to be tailored to the individual needs of institutions, teachers, and students. -- powerful enough to satisfy nearly any teaching, learning, or research requirement.-- and open enough that member institutions and even individuals can propose improvements that benefit the entire Sakai community.Marist successfully launched Sakai/iLearn in phases between 2006 and 2009. We also pioneered the Collaborative Learning Constellation (CLC) concept, which combines course sites and project sites to create a constellation of sites the removes some of the barriers created by individual course sites that constrains collaboration among students and faculty in different courses and semesters. This concept is illustrated on the next slide.
  • This concept was developed in 2008, by students and faculty in public relations and senior communication capstone courses.Students in two sections of a spring 2008 public relations case studies course (32 students, 7 teams, 2 sections) developed communication plans to support Marist’s campus-wide launch of Sakai/iLearn. Students in two sections of a fall 2008 communication capstone course (38 students, 8 teams, 2 sections) refined and executed these plans. This collaborative learning constellation approach used a project site to connect all students and faculty from each section, spanning two semesters of work.
  • Granted, Sakai contributes much to teaching, learning and research. But can we imagine ways that Sakai might support other academic activities?Take for instance the online needs of academic advisors and student advisees – an activity that is often associated with service rather than teaching or research.
  • Look how closely the capabilities of Sakai fit the needs of virtual academic advising.
  • So what if we constructed a Sakai platform to support academic advising?Here are the criteria for excellence in Web-based advising, established by the National Academic Advising Association.
  • These requirements served as a “best practices” guide to help design an iCollaboration site to support an individual faculty member/academic advisor and his academic advisees at Marist.
  • Here is a screenshot of the iCollaborate advising site. You can see from the menu on the left that it looks similar to an iLearn course site.The concept for this site grew from the notion that an academic community of faculty advisors and student advisees could benefit from the same kind of online learning community that is created by iLearn course sites at Marist.
  • The following screenshots demonstrate how the Marist iCollaborate advising model meets the criteria for excellence set by the National Academic Advising Association.A tour of the site reveals even more.
  • NOTE: One of the benefits offered by this site, was the ability it offered to communicate directly with the faculty advisor on a one-on-one basis, 24/7, during fair weather or foul weather, regardless of whether the student was on campus near the faculty advisor’s office or off-campus, miles away from the advisor. It even incorporates social media tools to allow advisors to meet advisees in their preferred communication environment.One of the most popular features of the site, was a Wiki that enabled students to sign up virtually for each semester’s pre-registration advising appointments, instead of having to physically come to the advisor’s office to make appointments using a list posted on an office door – which is normal policy at Marist. This Wiki also enabled the advisor to monitor his list of appointments from home, office, or even on the road … without having to check the sign-up list on the office door.
  • For use in an actual demonstration of the site.
  • Feedback from advisees indicates that the iCollaborate advising model has been well received by students. This poll was conducted using a Surveymonkey online instrument that was distributed electronically via the iCollaborate advising site to approximately 40 advisees in spring 2010. Of these advisees 17 responded, for 43% response rate.
  • 72% were satisfied or very satisfied with this site as an academic resource.
  • More than half of the advisees used the site multiple times during the semester.
  • More than 83% rated the site more useful or much more useful than other academic resources for advising.
  • Students identified a variety of benefits associated with the site.
  • The following slides depict comments from the survey.
  • This comment was posted in a forum designed to enhance communication and collaboration among advisees within the iCollaborate site who were considering study abroad options and advisees who currently studied abroad or had completed a study abroad program.This one comments seems to summarize sentiments of advisees.The benefits of this academic advising model are clear. Feedback from the survey will be used to improve the site and make it even more student friendly.Questions?

Sakai 2010, Innovations in Academic Advising Sakai 2010, Innovations in Academic Advising Presentation Transcript

  • Innovations in Academic Advising: A Sakai CLE for Academic Advisors and Advisees[Viewable at http://www.slideshare.net/markavandyke/sakai-2010-innovations-in-academic-advising]
    Dr. Mark A. Van Dyke
    Associate Professor, School of Communication & the Arts
    Dr. Reba-Anna Lee
    Assistant Director, Academic Technology and Learning
    Marist College, 3399 North Road, Poughkeepsie, NY 12601 (USA)
    June 16, 2010
    Contact: mark.vandyke@marist.edu
  • Background
    Sakai … flexible, powerful, open
    • Sakai enables “powerful teaching and learning and research collaboration” (Sakai Website). 
    Sakai at Marist College … iLearn
    • Innovative Learning & Research Network (launched 2006-09)
    • Pioneered “Collaborative Learning Constellation” concept (CLC)
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Marist Collaborative Learning Constellation*
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    1. Problem: Barriers to collaboration created by separate course sections, meeting times, and CLE sites
    2. Solution: Central project collaboraton site connects orbiting course sites
    3. Result: 70 students, 15 teams, 4 sections of 2 courses, spanning 2 semesters
    4. Outcomes: Increased contact, cooperation and communication, authentic learning, time on task, use of student talents
    *Click here for additional information about the Marist CLC
  • Beyond Teaching, Learning, Research?
    Sakai and innovation in academicadvising
    • Teens spent 31 hours/week online in 2009 (TechCrunch)
    • “If academic advisors want to reach their advisees, and their advisees are living in a digital world, then advisors need to become part of that world as well” (Gordon, Habley, & Grites, 2008, p. 303)
    • “Counselors, advisors and faculty must not only … accept, but need to embrace technology” (Bellcourt, 1998, ¶ 2-3)
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Sakai’s CLE and Academic Advising
    Elements of virtual academic advising:
    • Fast, efficient communication, over great distances, 24/7
    • Flexible enough to adapt to individual student needs
    • Powerful, fast, efficient management of large amounts of data
    • Open to establishing contact, building rapport, facilitating face-to-face meetings (Bellcourt, 1998, ¶ 2-3)
    Sakai CLE … a good fit for virtual advising
    • Flexible
    • Powerful
    • Open
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Building a Sakai Academic Advising CLE
    U.S. National Academic Advising Association Guidelines (for Web-based advising):
    • A clear and concise explanation of curriculum requirements
    • A Frequently Asked Questions (FAQ) section
    • Informational pages for special populations/self help assistance
    • Links to related university sites
    • One-on-one access to advisors (Wagner, 2001, ¶ 4)
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Standards for an Advising CLE
    U.S. National Academic Advising Association Guidelines (for Web-based advising):
    • A clear and concise explanation of curriculum requirements
    • A Frequently Asked Questions (FAQ) section
    • Informational pages for special populations/self help assistance
    • Links to related university sites
    • One-on-one access to advisors (Wagner, 2001, ¶ 4)
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Marist’s iCollaborate Advising Model
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Marist’s iCollaborate Advising Model
    Clear, concise explanation of curriculum
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Marist’s iCollaborate Advising Model
    • Frequently Asked Questions (FAQ)
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Marist’s iCollaborate Advising Model
    Information for special populations/self help
    assistance
    11
    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Marist’s iCollaborate Advising Model
    Links to related Marist sites
    assistance
    12
    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Marist’s iCollaborate Advising Model
    One-on-one access to advisors
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Marist’s iCollaborate Advising Demo
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
  • Feedback From Advisees
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    Results of poll conducted spring 2010
  • Feedback From Advisees
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    Last year, I implemented an iLearn project site to support our communication and collaboration about academic advising. After using this site, how would you rate your satisfaction with this site as an academic resource?
  • Feedback From Advisees
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    How often a semester do you visit my iLearn site?
    Comments: Very useful. The drop-box allows for the four year plan to be viewed and changed at any time.
  • Feedback From Advisees
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    As a tool for communicating and collaborating about academic advising, how how would you compare my iLearn advising site to other communication and collaboration tools (e.g., e-mail, Marist Web site)? Feel free to add your comments.
    Comments: Very useful. The drop-box allows for the four year plan to be viewed and changed at any time.
  • Feedback From Advisees
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    What aspects of the iLearn advising site are you most satisfied with? Please use the text box to explain your answer.
    Comments: Very useful. The drop-box allows for the four year plan to be viewed and changed at any time.
  • Feedback From Advisees
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    What aspects of the iLearn advising site are you most satisfied with? Please use the text box to explain your answer. COMMENTS:
    Comments: Very useful. The drop-box allows for the four year plan to be viewed and changed at any time.
  • Feedback From Advisees
    21
    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    What aspect of the iLearn advising site are you most dissatisfied with?
    Comments: Very useful. The drop-box allows for the four year plan to be viewed and changed at any time.
  • Feedback From Advisees
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    What aspect of the iLearn advising site are you most dissatisfied with?
    COMMENTS:
    Comments: Very useful. The drop-box allows for the four year plan to be viewed and changed at any time.
  • Feedback From Advisees
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179
    What changes or additions to my iLearn advising site would improve the academic advising process for you? COMMENTS:
  • Conclusion
    √Fast, Efficient, Powerful, Flexible, and Open!
    Dr. Van Dyke, I just wanted to thank you for creating such an awesome iLearn advising website.  As a transfer student, I have found so much useful information that has helped guide me through my first semester at Marist.  Your Study Abroad forum has been the most useful to me.  I met students on here who shared their study abroad experiences in London, which had a large influence on my decision to study abroad next semester.  I was also able find these students on Facebook and connect with them on even more.  This allowed me to view pictures from their study abroad experience which was really cool!Overall, just wanted to say thanks and tell everyone to really take advantage of this useful iLearn advising website created by Dr. Van Dyke!
    Discussion Forum Comment by Student Advisee
      Questions?
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    11th Sakai Conference - June 15-17, 2010 Van Dyke – Innovations in Academic Advising #179