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Sakai 2010, Innovations in Academic Advising

by Mark Van Dyke on Jun 12, 2010

  • 966 views

How Marist College is using the Sakai collaboration and learning environment (CLE) course management system (iLearn) to support on-line academic advising and improve communication and collaboration amo...

How Marist College is using the Sakai collaboration and learning environment (CLE) course management system (iLearn) to support on-line academic advising and improve communication and collaboration among faculty advisors and student advisees.

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  • markavandyke Mark Van Dyke , Associate Professor, Communication at Marist College, Poughkeepsie, NY (USA) Note: Had to cancel trip to Denver for Sakai Conference because of bad sinus infection. Thanks to Marist's AT staff members Reba-Anna Lee and Brian Dashew for presenting this at the Sakai Conference. I was able to join in on the Q&A via live chat with the audience in Denver. Thought the following exchange would be of interest:


    Reba-Anna Lee (Jun 16, 2010 1:34 PM EDT) ready for some questions
    Reba-Anna Lee (Jun 16, 2010 1:35 PM EDT) By making yourself so available, how do you set expectations so that they don't get mad when you can't respond immediately?
    Mark Van Dyke (Jun 16, 2010 1:38 PM EDT) Yes, I
    Mark Van Dyke (Jun 16, 2010 1:38 PM EDT) ... I am ready.
    Mark Van Dyke (Jun 16, 2010 1:40 PM EDT) I usually establish a policy with advisees ... just as I do with students, that I will respond to messages within a certain time frame ... usually 24 to 48 hours for a message ... or sooner in response to a phone call.
    Mark Van Dyke (Jun 16, 2010 1:41 PM EDT) Also, I set my iLearn (Sakai) message options to forward in-system messages to my main e-mail account (marist.edu), so I'm able to track messages coming from an iLearn site without having to log in to the site itself. So far, this has proven to be an effective way to manage expectations.
    Reba-Anna Lee (Jun 16, 2010 1:43 PM EDT) Thank you--there's another question coming :-)
    Mark Van Dyke (Jun 16, 2010 1:43 PM EDT) Ready ...
    Reba-Anna Lee (Jun 16, 2010 1:43 PM EDT) How in depth are the questions that students ask about coursework and how do you answer those questions in the site while still being in compliance with FERPA?
    Mark Van Dyke (Jun 16, 2010 1:44 PM EDT) The depth of questions about coursework depends on the class year of the advisee ... obviously freshman require a lot more information about academic programs, courses, etc. than do juniors and seniors ...
    Mark Van Dyke (Jun 16, 2010 1:45 PM EDT) I find, however, that if I require all freshmen to see me during the first semester, become familiar with my iLearn advising site and other advising resources at Marist, AND develop a long-range plan for their course work in the first year the complexity of questions declines and retention and graduation rates increase over time.
    Reba-Anna Lee (Jun 16, 2010 1:46 PM EDT) what if a student--in forums--asks something personal (e.g. 'what do I do about the D I just got in COM_150?)
    Mark Van Dyke (Jun 16, 2010 1:47 PM EDT) As far as FERPA ... not a problem with students. More of a problem with 'helicopter' parents who want too much information about their child's performance. I post a summary of FERPA rules in my advising site ... OK ... next question ...
    Mark Van Dyke (Jun 16, 2010 1:47 PM EDT) I haven't had a problem with students posting personal information in forums ... of course students now a days have trouble distinguishing between what should be private and public in online forums ...
    Mark Van Dyke (Jun 16, 2010 1:48 PM EDT) However, I do post guidelines in my forums that discourage discussion of information that could be private or proprietary and usually comment when I see discussions that start crossing that border.
    Mark Van Dyke (Jun 16, 2010 1:49 PM EDT) .... With tongue in cheek, I sometimes advise students to treat a forum like Las Vegas ... what goes on in here should stay in here. ;-)
    Reba-Anna Lee (Jun 16, 2010 1:50 PM EDT) Do you/the college worry about the implications of moving these activities away from face-to-face? How do you know it's really the student you are talking to? Does advising work online?
    Reba-Anna Lee (Jun 16, 2010 1:51 PM EDT) To what extent does advising happen versus group resource distribution?
    Reba-Anna Lee (Jun 16, 2010 1:51 PM EDT) *individual advising
    Mark Van Dyke (Jun 16, 2010 1:51 PM EDT) No ... I don't see sites like our iLearn academic advising model as 'moving away' from individual advising ...
    Mark Van Dyke (Jun 16, 2010 1:52 PM EDT) ... Rather, I see the site as a complement to and catalyst for individual face-to-face meetings ...
    Mark Van Dyke (Jun 16, 2010 1:52 PM EDT) Many students 'give up' trying to see their advisors because they are only available during certain hours of the week that don't fit the students schedule ... this reduces face-to-face time ...
    Mark Van Dyke (Jun 16, 2010 1:53 PM EDT) My approach, using an online platform that connects me with students 24/7, means we can connect, answer simple questions online, and schedule appointments for face-to-face meetings if the question is too challenging for online work ...
    Mark Van Dyke (Jun 16, 2010 1:54 PM EDT) Feedback I receive from students indicate they prefer the online platform for 'conversations' that won't take long (just as in text messaging on a cell phone) and find it easier to set up appointments to see me because of the iLearn messaging ..
    Mark Van Dyke (Jun 16, 2010 1:55 PM EDT) So, in conclusion, the site actually facilitates and increases the quality of subsequent face-to-face contact, rather than replacing it.
    Reba-Anna Lee (Jun 16, 2010 1:56 PM EDT) Thank you
    Mark Van Dyke (Jun 16, 2010 1:56 PM EDT) Not sure how much time you have left in the session, but before we close or run out of other questions, I have a question for the group there in Denver ... has anyone else used or know of others using sites like ours for online academic advising?
    Mark Van Dyke (Jun 16, 2010 1:58 PM EDT) Also, I wanted to let the attendees know how important it is to have good support from an outstanding Academic Technology staff like you and the rest of the Marist AT team. Your training and support has been invaluable in terms of supporting the creation and execution of ideas like this iLearn academic advising site.
    Reba-Anna Lee (Jun 16, 2010 1:59 PM EDT) NYU has used sites in Bb and Ning but for undergraduates who have not yet declared majors (liberal studies); others considering it including UF and UNC
    Mark Van Dyke (Jun 16, 2010 1:59 PM EDT) OK, good to know.
    Reba-Anna Lee (Jun 16, 2010 2:00 PM EDT) They are applauding for you now :-)
    Mark Van Dyke (Jun 16, 2010 2:00 PM EDT) BTW, I also use my advising site for grad students ... even have separate folders (all protected to allow only members of a thesis committee to view them) that greatly facilitate the thesis advising process.
    Mark Van Dyke (Jun 16, 2010 2:01 PM EDT) Thanks, I appreciate the attendance of those who came to hear our presentation and appreciate your support in presenting, Reba-Anna. The sinus gods were not kind to me this week ... I would have loved to be there with all of you ... maybe next year.
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Sakai 2010, Innovations in Academic Advising — Presentation Transcript