0
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

LEADING YOUR CULTURE
TO DEVELOP AND RETAIN YOUR TOP
TALENT.

WWW.CULTURESATWORK...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

HIGH PERFORMANCE CULTURES

Tuesday, 15 October 2013
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

Culture occurs naturally

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013
ABOVE THE LINE CULTURE

®

MICHAEL HENDERSON

Above
Talent Retention High

Leaders Worth
Following

Work Worth
Doing

Tale...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

CULTURE IS THEIR FIRST COMPETITOR.

WWW.CULTURESATWORK.COM
Tuesday, 15 October ...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

CULTURE IS NOT THE WAY WE DO THINGS
AROUND HERE.

WWW.CULTURESATWORK.COM
Tuesda...
TOUGHER ECONOMIC TIMES.

ABOVE THE LINE CULTURE
Tuesday, 15 October 2013

MICHAEL HENDERSON
OUTSOURCED.

+

RETRENCHED.

+

AUTOMATED.

+

RESTRUCTURED.

=

EFFICIENCY
ABOVE THE LINE CULTURE
Tuesday, 15 October 201...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

CUSTOMERS EXPECT EFFICIENCY.

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013
LONG FOR EMPATHY AND
CREATIVITY

ABOVE THE LINE CULTURE
Tuesday, 15 October 2013

WWW.CULTURESATWORK.COM

MICHAEL HENDERSO...
TALENT IS MORE PRECIOUS
THAN EVER

ABOVE THE LINE CULTURE
Tuesday, 15 October 2013

MICHAEL HENDERSON
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

WHY TALENT STAYS

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

WHY TALENT QUITS

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013
WHY TALENT REALLY
QUITS
THE BOSS

WORK

ABOVE THE LINE CULTURE
Tuesday, 15 October 2013

CULTURE

WWW.CULTURESATWORK.COM

...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

LEADERS
WORTH
FOLLOWING

Tuesday, 15 October 2013
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

LEADERS WORTH FOLLOWING ?
DISCONNECTED
•
•

•

•
•

61% bullied by their boss
3...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

KNOW THYSELF
Minessence Values Framework
128 HUMAN VALUES
Family/Social
World-V...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

SEE GREATNESS IN OTHERS

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013

2
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

MENTOR WITH HUMILITY

3
WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

WORK
WORTH
DOING

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

WORK WORTH DOING;
DISENGAGED
79% of the Australian workforce is disengaged
with...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

ALIGN WORK TO PURPOSE

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013

1
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

DEVELOP THOUGHT LEADERS

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013

2
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

SUPPORT WEALTH MANAGEMENT

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013

3
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

C U LT U R E S W O R T H
CONTRIBUTING TO

WWW.CULTURESATWORK.COM
Tuesday, 15 Oc...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

CULTURE WORTH CONTRIBUTING TO?
DYSFUNCTIONAL
89 % “Believe culture directly
imp...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

BUILD CULTURAL CURRENCY

WAGES / INCOME

WWW.CULTURESATWORK.COM
Tuesday, 15 Oct...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

BUILD CULTURAL CURRENCY

WAGES / INCOME

WWW.CULTURESATWORK.COM
Tuesday, 15 Oct...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

BUILD CULTURAL CURRENCY

WAGES / INCOME

=
COST OF EARNING
STRESS

FRIENDSHIP

...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

LEARN A LIVING
Bob

Martin Yee

ACHIEVEMENT
PROFILE

LEVELS; 1 2 3
2 2

1

2

3...
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

BUILD CULTURE NOT TEAMS

WWW.CULTURESATWORK.COM
Tuesday, 15 October 2013

3
ABOVE THE LINE CULTURE

MICHAEL HENDERSON

Thank you.
To continue the conversation,
WWW.CULTURESATWORK.COM

Tuesday, 15 Oc...
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Agency Symposium 2013 - Michael Henderson, Corporate Anthropologist

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Transcript of "Agency Symposium 2013 - Michael Henderson, Corporate Anthropologist"

  1. 1. ABOVE THE LINE CULTURE MICHAEL HENDERSON LEADING YOUR CULTURE TO DEVELOP AND RETAIN YOUR TOP TALENT. WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  2. 2. ABOVE THE LINE CULTURE MICHAEL HENDERSON HIGH PERFORMANCE CULTURES Tuesday, 15 October 2013
  3. 3. ABOVE THE LINE CULTURE MICHAEL HENDERSON Culture occurs naturally WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  4. 4. ABOVE THE LINE CULTURE ® MICHAEL HENDERSON Above Talent Retention High Leaders Worth Following Work Worth Doing Talent Retention Low Below WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 Culture Worth Contributing to.
  5. 5. ABOVE THE LINE CULTURE MICHAEL HENDERSON CULTURE IS THEIR FIRST COMPETITOR. WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  6. 6. ABOVE THE LINE CULTURE MICHAEL HENDERSON CULTURE IS NOT THE WAY WE DO THINGS AROUND HERE. WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  7. 7. TOUGHER ECONOMIC TIMES. ABOVE THE LINE CULTURE Tuesday, 15 October 2013 MICHAEL HENDERSON
  8. 8. OUTSOURCED. + RETRENCHED. + AUTOMATED. + RESTRUCTURED. = EFFICIENCY ABOVE THE LINE CULTURE Tuesday, 15 October 2013 MICHAEL HENDERSON
  9. 9. ABOVE THE LINE CULTURE MICHAEL HENDERSON CUSTOMERS EXPECT EFFICIENCY. WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  10. 10. LONG FOR EMPATHY AND CREATIVITY ABOVE THE LINE CULTURE Tuesday, 15 October 2013 WWW.CULTURESATWORK.COM MICHAEL HENDERSON
  11. 11. TALENT IS MORE PRECIOUS THAN EVER ABOVE THE LINE CULTURE Tuesday, 15 October 2013 MICHAEL HENDERSON
  12. 12. ABOVE THE LINE CULTURE MICHAEL HENDERSON WHY TALENT STAYS WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  13. 13. ABOVE THE LINE CULTURE MICHAEL HENDERSON WHY TALENT QUITS WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  14. 14. WHY TALENT REALLY QUITS THE BOSS WORK ABOVE THE LINE CULTURE Tuesday, 15 October 2013 CULTURE WWW.CULTURESATWORK.COM MICHAEL HENDERSON
  15. 15. ABOVE THE LINE CULTURE MICHAEL HENDERSON LEADERS WORTH FOLLOWING Tuesday, 15 October 2013
  16. 16. ABOVE THE LINE CULTURE MICHAEL HENDERSON LEADERS WORTH FOLLOWING ? DISCONNECTED • • • • • 61% bullied by their boss 37.5% asked to do something unethical 50% ‘My managers need counselling’ 24% ‘Fire my boss’ 84% of leaders overestimate their ‘like-ability’. WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  17. 17. ABOVE THE LINE CULTURE MICHAEL HENDERSON KNOW THYSELF Minessence Values Framework 128 HUMAN VALUES Family/Social World-View Caring for and supporting family, friends, and peers. Security through comradery. Alien/Threatened World-View Protecting self and others from harm in a hostile environment. Doing whatever is necessary to survive. Self Preservation Cluster Security Cluster Self Actualization/Service World-View Developing one's unique abilities and talents so as to better serve others. Improve the lot of others by being a competent facilitator. Organizational World-View Working in, or managing, a successful enterprise. Developing one's competencies to the highest possible level. Belonging Cluster Organization Cluster Symbiotic System World-View Developing symbiotic relationships between people and organisations, for the purpose of transforming society. Collaborative Project World-View Working together with others on a project or common cause to transform the world-of-work. Self Actualization Cluster Global Transformation World-View Using the media and other technologies to influence people's world-views in order to transform the existing world-order. Emerging Order Cluster Wisdom Cluster Global Transformation C. Goal Values: Self Interest/Control Self Preservation Wonder/Awe/Fate Sensory Pleasure Security Family/Belonging Fantasy/Play Self Worth Self Competence/Confidence Organized Play Work Faith/Creed/Worship Equality Integration/Wholeness Self Actualisation Service/Vocation Art/Beauty Being Self Construction/New Order Meditation/Contemplation Faith/Risk/Vision Human Dignity Social Justice Discovery & Insight Presence/Being Ritual Communication Animal Rights Oneness Wisdom Global Ecology Global Equality Affection Financial Security Property/Control Sexuality Territory/Security Wonder/Curiosity Being Liked Care/Nurture Control/Order/Discipline Hospitality/Courtesy Dexterity/Coordination Endurance/Patience Social Equilibrium Friendship Obedience Status/Image Rights/Respect Social Affirmation Peer Support Tradition Achievement Administration/Control Communication/Information Competition Rationality Design/Pattern/Order Duty Financial Success Education/Certification Efficiency/Planning Hierarchy/Protocol Honour Law/Rule Loyalty Management Membership/Organization Ownership Patriotism Productivity Responsibility Accountability/Rule Technology/Science Unity/Control Workmanship/Quality Environmental Responsibility Adaptability/Flexibility Self Assertion Congruence Decision/Initiation Empathy Equity/Rights Self Assessment Expressiveness/Joy Generosity Health/Well-Being Independence Law/Guide Limitation/Acceptance Mutual Compliance Personal Authority/Integrity Relaxation/Renewal Search/Meaning Sharing/Listening/Trust Accountability/Ethics Collaboration Community/Supportive Cooperation/Reciprocity Leadership/New-Order Creative Ideation Detachment Communal Discernment Education/Knowledge Organisational Growth Intimacy Skillful Leisure Limitation/Celebration Organizational Mission Mutual Accountability Pioneerism/Progress Research/Original Knowledge Simplicity/Play Unity/Diversity Collaborative Individualist Transcendence Interdependence Prophet/Vision Synergy Word Convivial Technology Human Rights Just Global Distribution Global Macroeconomics Minessence Biodiversity Means Values: Food/Warmth/Shelter Physical Function Safety/Survival Satiable Values/Potential Foundation Values Insatiable Values/Motivational Values Copyright © 1988-2008 Minessence Group - www.minessence.net WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 1
  18. 18. ABOVE THE LINE CULTURE MICHAEL HENDERSON SEE GREATNESS IN OTHERS WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 2
  19. 19. ABOVE THE LINE CULTURE MICHAEL HENDERSON MENTOR WITH HUMILITY 3 WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  20. 20. ABOVE THE LINE CULTURE MICHAEL HENDERSON WORK WORTH DOING WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  21. 21. ABOVE THE LINE CULTURE MICHAEL HENDERSON WORK WORTH DOING; DISENGAGED 79% of the Australian workforce is disengaged with their role and the organisation 18 % lower productivity than a highly engaged workforce 64 % more absenteeism 50 % more sales objections WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  22. 22. ABOVE THE LINE CULTURE MICHAEL HENDERSON ALIGN WORK TO PURPOSE WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 1
  23. 23. ABOVE THE LINE CULTURE MICHAEL HENDERSON DEVELOP THOUGHT LEADERS WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 2
  24. 24. ABOVE THE LINE CULTURE MICHAEL HENDERSON SUPPORT WEALTH MANAGEMENT WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 3
  25. 25. ABOVE THE LINE CULTURE MICHAEL HENDERSON C U LT U R E S W O R T H CONTRIBUTING TO WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  26. 26. ABOVE THE LINE CULTURE MICHAEL HENDERSON CULTURE WORTH CONTRIBUTING TO? DYSFUNCTIONAL 89 % “Believe culture directly impacts on their ability to perform well.” 77 % “Experience lack of respect” 85% “Experience silo mentality” 64% “Plan to leave in the next two years.” WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
  27. 27. ABOVE THE LINE CULTURE MICHAEL HENDERSON BUILD CULTURAL CURRENCY WAGES / INCOME WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 1
  28. 28. ABOVE THE LINE CULTURE MICHAEL HENDERSON BUILD CULTURAL CURRENCY WAGES / INCOME WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 = VALUE 1
  29. 29. ABOVE THE LINE CULTURE MICHAEL HENDERSON BUILD CULTURAL CURRENCY WAGES / INCOME = COST OF EARNING STRESS FRIENDSHIP TIME BELONGING ENERGY ENJOYMENT CHALLENGE HEALTH SELF WORTH PURPOSE WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 VALUE 1
  30. 30. ABOVE THE LINE CULTURE MICHAEL HENDERSON LEARN A LIVING Bob Martin Yee ACHIEVEMENT PROFILE LEVELS; 1 2 3 2 2 1 2 3 3 1 1 3 3 3 2 2 2 CORE SERVICES BADGES WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 1 INDUSTRY EXPERIENCE 2 LEADERSHIP EXPERIENCE 3 ©Copyright Qual IT 2012
  31. 31. ABOVE THE LINE CULTURE MICHAEL HENDERSON BUILD CULTURE NOT TEAMS WWW.CULTURESATWORK.COM Tuesday, 15 October 2013 3
  32. 32. ABOVE THE LINE CULTURE MICHAEL HENDERSON Thank you. To continue the conversation, WWW.CULTURESATWORK.COM Tuesday, 15 October 2013
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