Public
consulta-on,
wikis
&

           internal
collabora-on




                Dr
Mark
Ellio7,
Director,
Collabforge
  ...
[Future
Melbourne
home]
David
Mayes,
Manager
Strategic
Planning
and
Sustainability




            mandate
for
a
collabora-ve
city
plan




inspir...
shiG
away
from
exclusive
focus
on



     tradi-onal
public
consulta-on
Stay
within
the
box.

      Ap
        pr
             ov
                  ed
collabora-on

is
more
complicated
than

commen-ng
12
18
Post
Implementa-on
Review
‐
Learnings
           Support for the collaborative process

 Critical to adequately assess, en...
Post
Implementa-on
Review
‐
Learnings
          Support for the collaborative process

Leverage the energy of tug-of-wars,...
Post
Implementa-on
Review
‐
Learnings
         Resourcing for staff in regard to time &
                 availability to e...
Post
Implementa-on
Review
‐
Successes
            Identifying & implementing leading
              edge collaboration tech...
Post
Implementa-on
Review
‐
Successes
            Identifying & implementing leading
              edge collaboration tech...
engagement

resourcing

buy‐in

accessibility

user‐led
innova-on

collabora-on
on
a
global
scale
challenges

             common
fears
You
mean
anyone
can
edit
my
work?!!
Who
guarantees
quality?


            community
modera-on
                          Future
Melbourne
Team

               ...
dear
sir/madame,


i
am
sorry
to
find
a
spelling
mistake
in
the
third

last
paragraph,
second
line.

the
second
word
is

mi...
EDIT
arbitra-on

  may
be
needed
for
rare
cases
of
disagreement

                                      expert
input
34
risk
analysis



                       risk
management
strategies



daily,
mul-level
monitoring
of
every
single
edit
not
a
single
instance
of

                      spam
                      off‐topic
                      offensive
contrib...
there
are
risks
but
the
benefits
far
outweigh
them

   understand

what
they
are

   be
upfront
about
them

   addressed
th...
local
postcodes
female
to
male
registrants
age
groups
page
views
public
edits
Future
Melbourne
covered
on
40+
interna-onal

blogs
&
websites

   “Could
this
be
the
beginning
of
par-cipatory
governance...
organisa-on
              online
public
organisa-on
              online
public
Learnings
 Build
it,
&
they
won’t
necessarily
come.
            strategic
design
‐
addressing
&
communica-ng

            ...
Learnings
cont.
 Web
communi-es
for
par-cipatory
planning
&
policy

 development
take
(-me)
&
engergy
to
cul-vate.
      p...
Reduce
‐
the
need
to
start
from
scratch



Reuse
‐
the
input
for
other
ini-a-ves



         Recycle
‐
community
members
f...
60
New
Collabora-ve
Tools
&

         Social
Processes



      Par-cipatory
Democracy
(extending
representa-ve
democracy)


...
this
type
of
innova-on
can
happen
anywhere

     needed:
       awareness
of
opportunity
&
interest
on
part
of

       pro...
Where is this all going?




How will it get there?



                      Who will get it there?
Self
evident:
    the
Web
(in
some
form
or
another)
is
here
to
stay
         ‐
be
it
seman-c,
mobile,
ubiquitous...

    W...
if
government
at
all
levels
does
not

step
up
to
the
plate,
&
lead,



                     leadership
will
come
from
else...
what
does
this
‘elsewhere’
look
like
to
you?
www.Collabforge.com

Mark.Ellio7@Collabforge.com

Twi7er:
@MarkEllio7

Phone:
+61
421
978
501

           Dr
Mark
Ellio7,
...
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
Web2 Gov 09 Presentation Elliott
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Web2 Gov 09 Presentation Elliott

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Dr Mark Elliott's (Collabforge) presentation to the Web 2.0 in Government conference held in Sydney on Wednesday 24 June 2009.
This presentation details how Collabforge worked with City of Melbourne to map the existing city planing process to develop a re-engineered process that leveraged collaboration and utilised cutting edge 'Web 2.0' solutions. Most notably, an open source wiki-based collaboration environment was developed in order to enable collaboration amongst the many City officers and stakeholders, as well as members of the general public during the public consultation period. The Future Melbourne project (www.futuremelbourne.com.au) recently won the Planning Institute of Australia (Victoria Division) Awards for Excellence, Local Government.

Published in: Technology, Travel
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Web2 Gov 09 Presentation Elliott

  1. 1. Public
consulta-on,
wikis
&
 internal
collabora-on Dr
Mark
Ellio7,
Director,
Collabforge Web
2.0
in
Government Sydney,
June
2009
  2. 2. [Future
Melbourne
home]
  3. 3. David
Mayes,
Manager
Strategic
Planning
and
Sustainability mandate
for
a
collabora-ve
city
plan inspired
by
Wikipedia
as
collabora-ve
process Collabforge
mapped
the
planning
process re‐engineered
the
process
for
a
collabora-ve
outcome
  4. 4. shiG
away
from
exclusive
focus
on tradi-onal
public
consulta-on
  5. 5. Stay
within
the
box. Ap pr ov ed
  6. 6. collabora-on
 is
more
complicated
than
 commen-ng
  7. 7. 12
  8. 8. 18
  9. 9. Post
Implementa-on
Review
‐
Learnings Support for the collaborative process Critical to adequately assess, engage and address the state of the collaborative capacities & orientations that are native to the organisational culture. Important to develop processes, behaviours & norms designed to compliment collaborative technologies & processes in conjunction with an organisation's objectives.
  10. 10. Post
Implementa-on
Review
‐
Learnings Support for the collaborative process Leverage the energy of tug-of-wars, but support with face-to-face collaborative facilitation. Establish
clarity
with
regard
to
editorial
 oversight
during
the
collabora?ve
process. Establish
process/norms
regarding
the
closing
of
 editorial
revision
at
end
of
fixed
-me
period.
  11. 11. Post
Implementa-on
Review
‐
Learnings Resourcing for staff in regard to time & availability to engage Many internal participants surveyed felt the did not have enough time to participate to the level they wanted to. Common shortfall: adding new tools & processes to already time-poor workers without commensurate resourcing.
  12. 12. Post
Implementa-on
Review
‐
Successes Identifying & implementing leading edge collaboration technology When interviewed, majority of internal participants found the wiki and effective tool for document collaboration: • "the way of the future", • that it was easier to find, add and edit content than with standard websites or the corporate intranet, • that increased buy-in and quality of input was achieved from internal participants through use of the system, and • that it had help bridge organisational silos through increased communication, sharing of ideas and information, and facilitating knowledge transfer.
  13. 13. Post
Implementa-on
Review
‐
Successes Identifying & implementing leading edge collaboration technology Participants also strongly agreed that the platform was appropriate for internal project collaboration: • had advantages over email communication, • it was advantageous to use during external presentations, • it was less costly that other project management platforms, and • that its ongoing use would likely improve their collaboration skills in general.
  14. 14. engagement resourcing buy‐in accessibility user‐led
innova-on collabora-on
on
a
global
scale
  15. 15. challenges common
fears
  16. 16. You
mean
anyone
can
edit
my
work?!!
  17. 17. Who
guarantees
quality? community
modera-on Future
Melbourne
Team City
of
Melbourne Stakeholders Public
  18. 18. dear
sir/madame, 
 i
am
sorry
to
find
a
spelling
mistake
in
the
third
 last
paragraph,
second
line.

the
second
word
is
 mis‐spelled
as
'knoweldge'.

please
check. 
 thank
you
for
your
a7en-on. 
 with
faith
from,

john
tam,
chinese
in
hong
kong.
  19. 19. EDIT
  20. 20. arbitra-on
 may
be
needed
for
rare
cases
of
disagreement expert
input
  21. 21. 34
  22. 22. risk
analysis risk
management
strategies daily,
mul-level
monitoring
of
every
single
edit
  23. 23. not
a
single
instance
of
 spam off‐topic offensive
contribu-on
  24. 24. there
are
risks but
the
benefits
far
outweigh
them understand

what
they
are be
upfront
about
them addressed
them
through
appropriate
 policies
and
monitoring
  25. 25. local
postcodes
  26. 26. female
to
male
registrants
  27. 27. age
groups
  28. 28. page
views
  29. 29. public
edits
  30. 30. Future
Melbourne
covered
on
40+
interna-onal
 blogs
&
websites “Could
this
be
the
beginning
of
par-cipatory
governance?” “Kudos
City
of
Melbourne!
A7en-on
Melburnians:
be
sure
 to
have
your
say
and
take
advantage
of
this
excellent
site
so
 what
you
think
and
feel
the
city
should
be
like
in
the
future
is
 accounted
for
in
policy
development“ “It's
not
hard
to
imagine
why
Melbourne
has
a
reputa-on
as
a
 vibrant
and
progressive
city” “I'd
love
to
see
the
Mayor
of
my
city
on
the
front
page
of
a
wiki
 asking
for
contribu-ons!”
  31. 31. organisa-on online
public
  32. 32. organisa-on online
public
  33. 33. Learnings Build
it,
&
they
won’t
necessarily
come. strategic
design
‐
addressing
&
communica-ng
 mo-va-ons
&
incen-ves
for
par-cipa-on Web‐relevant
promo-on
is
a
must!
  34. 34. Learnings
cont. Web
communi-es
for
par-cipatory
planning
&
policy
 development
take
(-me)
&
engergy
to
cul-vate. purpose‐built
Web
communi-es
are
a
resource
 that
should
be
protected
as
an
investment
 an
investment
into
the
organisa-on’s
human
 resources
*&*
 your
community’s
digital
literacy
  35. 35. Reduce
‐
the
need
to
start
from
scratch Reuse
‐
the
input
for
other
ini-a-ves Recycle
‐
community
members
for
other
projects
  36. 36. 60
  37. 37. New
Collabora-ve
Tools
&
 Social
Processes Par-cipatory
Democracy (extending
representa-ve
democracy) Ci-zen Innova-on in Government
  38. 38. this
type
of
innova-on
can
happen
anywhere needed: awareness
of
opportunity
&
interest
on
part
of
 project
sponsor experienced
prac--oners
‐
either
internally
or
 externally
sourced
 naviga-ng
virtual
community
dynamics
 needs
careful,
expert
a7en-on
 ‐
this
is
a
key
risk commitment,
courage
&
crea-vity
on
part
of
 everyone
involved
  39. 39. Where is this all going? How will it get there? Who will get it there?
  40. 40. Self
evident: the
Web
(in
some
form
or
another)
is
here
to
stay ‐
be
it
seman-c,
mobile,
ubiquitous... Web
development
is
fast,
cheap,
easy
 &
replicable ‐
this
puts
power
in
people’s
hands
  41. 41. if
government
at
all
levels
does
not
 step
up
to
the
plate,
&
lead,
 leadership
will
come
from
elsewhere
  42. 42. what
does
this
‘elsewhere’
look
like
to
you?
  43. 43. www.Collabforge.com Mark.Ellio7@Collabforge.com Twi7er:
@MarkEllio7 Phone:
+61
421
978
501 Dr
Mark
Ellio7,
Director,
Collabforge Gov
2.0
in
Government Sydney,
June
2009

×