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eTAXOFFICE Taxpayers Electronic Education, Counselling and Information Service System.
The Objective of the Project - STI provides education,
consultation and information services at a higher-level –
electronically, interactively or over other channels chosen by
the tax payer. A new STI web site (ESKIS portal) is
created for taxpayers are able to access all their information,
change registration data, submit various requests (e.g., to pay
back a tax overpayment, to issue or renew business license),
complaints, to participate in e-seminars, and e-conferences. A
digital assistant and electronic service guide helps to search
for information on the portal. Using the e-seminars, e-conferences, distance education
means taxpayers can register for the desired workshops and
other events organized by the STI, put your seminar schedule,
download, subscribe to the training material tax issues. Using
system taxpayers have a possibility to participate in the STI
organized - conveying auctions or purchase directly online
store. Discussion module enables taxpayers to interact in a
virtual environment, exchange ideas and experiences. Digital
Assistant provides assistance to an automated method based
on the most frequently asked questions (answers are provided
by the question in keywords). The system has functionality that allows the taxpayer to view
the all existing information about himself: providing relevant
information about the registration in databases, accounting
information, information about certificates issued permits
received, the procedures performed, the requests and
inquiries. The system provides customized reports and
information about the taxpayer's decision: reminders for
documents, to pay a fees for extension of services, notification
of the commencement of proceedings against him to carry
information on the taxpayer’s rights and responsibilities for
the development of procedures, and other topics.).
The system currently offers 46 different types of electronic
services (that can be switched off and on by STI). STI's
employees have the flexibility to expand the set of services by
adding simple one without software development knowledge. The system has two: internal and external portals. With the
internal portal STI staff can manage the services. External site
shares additional public information about STI and its
services. Both portals have installed content management
system, that enables staff to modify system options and create
pages for public information.
Technology ESKIS uses the Oracle SOA Suite environment (Oracle BPEL,
OSB and other products) for the process management, the
portal is developed on the basis of Microsoft.NET platform.
Public part of Portal is based on LifeRay. There were also
used Oracle BI Publisher, Moodle, Drupal, OptimalSite ir
Virtual Specialist products.
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