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Essential teen services[1]

Essential teen services[1]






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    Essential teen services[1] Essential teen services[1] Presentation Transcript

    • Must-Have Teen Services
      Mari Hardacre mhardacre@acpl.info
      June 2011
    • YALSA’s Core Competencies
      Area I: Leadership and Professionalism
      Area II: Knowledge of Client Group
      Area III: Communication, Marketing, and Outreach
      Area IV: Administration
      Area V: Knowledge of Materials
      Area VI: Access to Information
      Area VII: Services
    • Collect data and create a service plan
      Focus groups
      Don’t forget teens who can’t get to the library or don’t use the library or are super-busy
      Informal chats with teens in library
      What services do they most want?
      What services are most needed?
      Big three: Collection, Reference/Reader’s Advisory and Programming (in library and outreach)
    • So many teens in the library! What to do?
      Treat them the same as everyone else--Be fair in enforcing library policies and rules
      Reasonable accommodations
      Train staff to serve teens at all service points
    • Privacy
      Library records
      Phone calls
    • Collections
      “High Interest” Nonfiction
      Curricular Nonfiction
      Comics & Graphic Novels
      Audiobooks & eBooks
      Movies & Music & Videogames
    • Where to place the teen collection?
      A: Close to the adult area?
      B: Close to the children’s area?
      C: Close to you?
    • Collection Development Policy
      Selection: quality (reviews?), popularity, audience, format
      Something for every reader and reading level (consider emotional and intellectual development)
      Weeding: when and why
      Recommendation procedure
      Reconsideration procedure
    • Intellectual Freedom
      “For many people, adolescence is the first time they begin to think about the ‘big issues’ that will affect their future….They start to form opinions for themselves….Teens are often interested in controversial topics.  Subjects such as sexuality, religion, drug and alcohol use, music, philosophy and psychology are often explored for the first time during adolescence.”  --Vaillancourt, p 2.
    • Other considerations
      Save $ for replacements of popular series volumes (fiction and comics)
      Will you provide a sampling of volumes from series or commit to buying/replacing all volumes of just a few?
      Balance need for multiple copies of popular titles with need for new titles and diversity of collection
    • Weed, Weed, Weed
      Keep the collection fresh
      Weed for currency, condition
      For reluctant readers, fewer titles are not as likely to overwhelm
      Easier to learn to use the library on the smaller scale a YA area presents
    • Reference
    • Reference continued…
      It may take longer than with an adult to get to the actual question
      Talk to teen, not “helicopter parent”
      Be as discreet and unshockable as you would be with an adult patron
      Show the teen materials that relate to personal information as well as report information
      Roving reference: “Are you finding what you need?”
    • Reader’s Advisory
    • Reader’s Advisory
      What type of books do you like?
      Is there a book or author you’ve enjoyed?
      What was it about the book or books by that author you liked?
      What tone of book do you enjoy? Dark v. Light debate.
      What movies, games, pop culture stuff do you enjoy ?
      How about nonfiction? True books.
      Read some YA books.
      Use available tools.
    • Outreach
      To Schools
      To Juvenile Justice Facilities
      To Youth Serving Agencies
      Promote the Summer Reading Program
      Library Card Drives (Parks, Festivals, etc.)
    • Bibliographic Instruction
      Research Assistance
    • Homework Help
    • A Space for Teens
    • Space considerations
      Teen involvement in planning
      Zones? Noise level?
      Computers and equipment just for teens
      Display fixtures for teen art, zines, etc.
      Enclosed programming space?
      Furniture maintenance & Flexibility
      Food?! Vending?
      A Phone
    • Youth Involvement Opportunities
    • Volunteer & Work Opportunities
    • Work
      Volunteering (including TAB, Junior Friends, Friends, Teen Volunteer Corps)
      Year round?
      Grant funded opportunities (Team Read)
    • Marketing
      Social Media—facebook, Twitter
      Website and/or blog
      Word of Mouth via Teen Advisory Board (your “Street Team”)
    • Kicking Out the Rowdies
      Get to know your teen regulars
      Have a written policy and enforce it for all patrons
      Hanging out vs. loitering
      Be able to explain what’s disruptive or inappropriate about the behavior
      Don’t let rowdies drive others away
      Don’t escalate: remain calm, no sarcasm
      Give teens an extra warning (3 strikes rule)
      Follow through on repercussions
      Don’t hold a grudge
    • A Sense of Humor
    • YALSA
      All kinds of resources available!
    • Helpful Books
      Bartel, Julie and Pam Spencer-Holly. Annotated Booklists for Every Teen Reader: the Best from the Experts at YALSA-BK. New York: Neal-Schuman, 2010.
      Bolan, Kimberly. Teen Spaces: the Step-by-Step Library Makeover. Chicago: American Library Association, 2009.
      Flowers, Sarah. Young Adults Deserve the Best: YALSA’s Competencies in Action. Chicago: American Library Association, 2010.
      Michele Gorman, and Tricia Suellentrop. Connecting Young Adults and Libraries, 4th ed. New York: Neal-Schuman, 2009.
      Graham, Warren. Black Belt Librarians: Every Librarian’s Guide to a Safer Workplace. Charlotte, NC: Pure Heart Press, 2006.
      Herald, Diana Tixier. Teen Genreflecting 3. Westport, CT: Libraries Unlimited, 2010.
      Middle and Junior High Core Collection. New York: H. W. Wilson, 2009.
      Miller, Donna P. Crash Course in Teen Services. Westport, CT: Libraries Unlimited, 2007.
      Senior High Core Collection: a Selection Guide. New York: H. W. Wilson, 2007.
      Vaillancourt, Renee. Bare Bones Young Adult Services: Tips for Public Library Generalists. Chicago: American Library Association, 2000.
      Welch, Rollie. A Core Collection for Young Adults. New York: Neal-Schuman, 2010.
    • Questions?