Academic Paper Summary
       Mario Parris
Introduction
The Authors, e-Business and Performance
Dr. David Barnes
Impact of the Internet-based ICTs of e-
commerce on operations management
Performance measurement & manag...
Their Research

 Searching for E-Business
Performance Measurement
         Systems
9
@                                 $

        E-Business
A term easily confused with E-Commerce
Performance
Measurement
Metrics



     How we measure performance
The performance of the web site.

 The performance of business processes.

     The performance of customers.

Linking e-B...
The Search
Case studies and Findings
12
Potentially Exemplar Companies
Case Study Approach


Research
Port Authority
Lawco
Softco
Findings
Case organisations tend to assess e-Business as any other
capital investment using formal financial methods.


Ca...
Conclusions
Did they find a System? Why?
The End
Questions? No? Okay, Thanks!
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Metrics

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Presentation on an academic paper reading assignment. Research done into metrics and how metrics can be used to evaluate e-business systems and processes.

Published in: Business, Technology
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Transcript of "Metrics"

  1. 1. Academic Paper Summary Mario Parris
  2. 2. Introduction The Authors, e-Business and Performance
  3. 3. Dr. David Barnes Impact of the Internet-based ICTs of e- commerce on operations management Performance measurement & management. Dr. Matthew Hinton e-Commerce and how it affects organisations.
  4. 4. Their Research Searching for E-Business Performance Measurement Systems
  5. 5. 9 @ $ E-Business A term easily confused with E-Commerce
  6. 6. Performance Measurement
  7. 7. Metrics How we measure performance
  8. 8. The performance of the web site. The performance of business processes. The performance of customers. Linking e-Business performance to business strategy.
  9. 9. The Search Case studies and Findings
  10. 10. 12 Potentially Exemplar Companies
  11. 11. Case Study Approach Research
  12. 12. Port Authority
  13. 13. Lawco
  14. 14. Softco
  15. 15. Findings Case organisations tend to assess e-Business as any other capital investment using formal financial methods. Case organisations appear to have developed an ad-hoc approach to the development of e-Business metrics. No evidence to suggest case organisations have really reconsidered the merits of their existing performance measurement systems in the advent of e-Business into their activities.
  16. 16. Conclusions Did they find a System? Why?
  17. 17. The End Questions? No? Okay, Thanks!

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