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Visual MethodsBy Mariana SalgadoVisual Methods courseLaurea University of Applied Sciences
Day Program16.028.30hs: Gestalt theory (Sini Granström/ extra task)8.50hs: Visualization methods in Service Design (Marian...
Day Program16.0212.00hs- Lunch13hs- 14.15hs- Each group present two works(the more problematic and the successful one)14.1...
Some Visual Methods
Blueprint   The service blueprint is a technique used for service   innovation. The technique was first described by Lynn ...
Blueprint            License- Some rights reserved by bschmove
Extracted from the article Service Blueprinting: A practical technique for Service Innovation by Mary o Bitnet
Actors Map     It can be called Actor Map or Net-map toolbox or      Service Ecology Map is a social network analysis    t...
http://servicedesign.wikispaces.com/Actor+network+mapping
Actors Map   License: All rights reserved by netmaptoolbox
http://gsadesignglossary.com/ecology-map.html
Customer Journey     The customer journey map is an oriented graph that     describes the journey of a user by representin...
Customer Journey Mapping Game by Paul Kahn (Mad Pow) & Christophe Tallec (Uinfoshare)
FINDING & RECOMMENDATIONS FOR ALIGNING OGT SERVICE TOUCHPOINTSRadarstation
LicenseSome rights reserved by Jen Beever
License: Frog Design
License: Minna Ristolainen
Concept Map  A concept map is a diagram showing the  relationships among concepts. It is a graphical tool  for organizing ...
License Some rights reserved byrkdg portfolio
LicenseSome rights reserved by Andrea Hughes
License Some rights reserved by madartsfactory
Concept MapLicense Some rights reserved by activeside
They are tools that could be used with clients, end-users and other stakeholders.They are used during the design process t...
- open new ways of thinking on a problem          - sparkle ideas from the team          - help you realize where the prob...
But in this class we will only concentrate in their                  visual aspect.       What are the visual elements tha...
Questions?
For next class:A- Finalize the 2 drafts for your project/thesis/CV(check the tasks 1&2 for a better description)B- Do 5 tu...
Readings for next classNew Representation Techniques for Designing in aSystemic PerspectiveBy Nicola Morelli and Christian...
Thanks!mariana.salgado@laurea.fi
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Visual methods in UCD 2nd class

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This presentation was shown in Laurea University of Applied Sciences in the course Visual Methods in User Centered Design. February, 2013

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Transcript of "Visual methods in UCD 2nd class"

  1. 1. Visual MethodsBy Mariana SalgadoVisual Methods courseLaurea University of Applied Sciences
  2. 2. Day Program16.028.30hs: Gestalt theory (Sini Granström/ extra task)8.50hs: Visualization methods in Service Design (Mariana)9.00hs: Clinic (presenting problems to H&M) + Group work9.45hs: Break10.00- Typography and color (Minna Ristolainen)11.00: Clinic (presenting problems Hanna) + Group work (Mariana)Group work (4 persons in each group)- comment on each others work.Review composition/ typography and color in each work.12.00hs- Lunch
  3. 3. Day Program16.0212.00hs- Lunch13hs- 14.15hs- Each group present two works(the more problematic and the successful one)14.15: Break14.30: Introduction to drawing in Power Point (Hanna)16.00: Next course day homework and tutorials
  4. 4. Some Visual Methods
  5. 5. Blueprint The service blueprint is a technique used for service innovation. The technique was first described by Lynn Shostack, a bank executive, in the Harvard Business Review in 1984. The blueprint shows processes within the company, divided into different components which are separated by lines. Wikipedia definition. More examples in: http://www.servicedesigntools.org/tools/35
  6. 6. Blueprint License- Some rights reserved by bschmove
  7. 7. Extracted from the article Service Blueprinting: A practical technique for Service Innovation by Mary o Bitnet
  8. 8. Actors Map It can be called Actor Map or Net-map toolbox or Service Ecology Map is a social network analysis tool that uses interviews and mapping to help people understand, visualize, discuss, and improve situations in which many different actors influence outcomes. Focus on people or organizations involved in a service.
  9. 9. http://servicedesign.wikispaces.com/Actor+network+mapping
  10. 10. Actors Map License: All rights reserved by netmaptoolbox
  11. 11. http://gsadesignglossary.com/ecology-map.html
  12. 12. Customer Journey The customer journey map is an oriented graph that describes the journey of a user by representing the different touchpoints that characterize his interaction with the service. You can see this video about it: http://www.youtube.com/watch?v=96gxo-AH638
  13. 13. Customer Journey Mapping Game by Paul Kahn (Mad Pow) & Christophe Tallec (Uinfoshare)
  14. 14. FINDING & RECOMMENDATIONS FOR ALIGNING OGT SERVICE TOUCHPOINTSRadarstation
  15. 15. LicenseSome rights reserved by Jen Beever
  16. 16. License: Frog Design
  17. 17. License: Minna Ristolainen
  18. 18. Concept Map A concept map is a diagram showing the relationships among concepts. It is a graphical tool for organizing and representing knowledge. Concepts, usually represented as boxes or circles, are connected with labeled arrows in a downward- branching hierarchical structure. The relationship between concepts can be articulated in linking phrases such as "gives rise to", "results in", "is required by," or "contributes to".[1] The technique for visualizing these relationships among different concepts is called "concept mapping". From Wikipedia
  19. 19. License Some rights reserved byrkdg portfolio
  20. 20. LicenseSome rights reserved by Andrea Hughes
  21. 21. License Some rights reserved by madartsfactory
  22. 22. Concept MapLicense Some rights reserved by activeside
  23. 23. They are tools that could be used with clients, end-users and other stakeholders.They are used during the design process tonegotiate and understand the challenges of aservice.They are used in workshops together to co-designpossible future solutions.They are used to visualize the end results.A combination of these visualizations tools could beused in the same project.The key is to understandwhich of them could be key to unwrap a service.
  24. 24. - open new ways of thinking on a problem - sparkle ideas from the team - help you realize where the problem is -support your critical thoughts on a certain project/service - bring new aspects in the discussion - allow complex issues to be discussed. Why?License Some rights reserved by yish
  25. 25. But in this class we will only concentrate in their visual aspect. What are the visual elements that make them look nice? - Rhythm -Composition -Colors -Typography -etc
  26. 26. Questions?
  27. 27. For next class:A- Finalize the 2 drafts for your project/thesis/CV(check the tasks 1&2 for a better description)B- Do 5 tutorials (choose the ones that are suitable foryou from the list in Optima)C- Read 3 articlesD- Watch 2 or 3 of videos from the folder“Visualization”
  28. 28. Readings for next classNew Representation Techniques for Designing in aSystemic PerspectiveBy Nicola Morelli and Christian TollestrupCommunicating though Visualizations: Service Designerson Visualizing User Research.By Fabian SegelströmVisualitiesCommunication tools for (service) designBy Chiara Diana, Elena Pacentti and Roberta Tassi.
  29. 29. Thanks!mariana.salgado@laurea.fi
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