Visual MethodsBy Mariana SalgadoVisual Methods courseLaurea University of Applied Sciences
Day Program16.028.30hs: Gestalt theory (Sini Granström/ extra task)8.50hs: Visualization methods in Service Design (Mariana)9.00hs: Clinic (presenting problems to H&M) + Group work9.45hs: Break10.00- Typography and color (Minna Ristolainen)11.00: Clinic (presenting problems Hanna) + Group work (Mariana)Group work (4 persons in each group)- comment on each others work.Review composition/ typography and color in each work.12.00hs- Lunch
Day Program16.0212.00hs- Lunch13hs- 14.15hs- Each group present two works(the more problematic and the successful one)14.15: Break14.30: Introduction to drawing in Power Point (Hanna)16.00: Next course day homework and tutorials
Blueprint The service blueprint is a technique used for service innovation. The technique was first described by Lynn Shostack, a bank executive, in the Harvard Business Review in 1984. The blueprint shows processes within the company, divided into different components which are separated by lines. Wikipedia definition. More examples in: http://www.servicedesigntools.org/tools/35
Blueprint License- Some rights reserved by bschmove
Extracted from the article Service Blueprinting: A practical technique for Service Innovation by Mary o Bitnet
Actors Map It can be called Actor Map or Net-map toolbox or Service Ecology Map is a social network analysis tool that uses interviews and mapping to help people understand, visualize, discuss, and improve situations in which many different actors influence outcomes. Focus on people or organizations involved in a service.
Customer Journey The customer journey map is an oriented graph that describes the journey of a user by representing the different touchpoints that characterize his interaction with the service. You can see this video about it: http://www.youtube.com/watch?v=96gxo-AH638
Customer Journey Mapping Game by Paul Kahn (Mad Pow) & Christophe Tallec (Uinfoshare)
FINDING & RECOMMENDATIONS FOR ALIGNING OGT SERVICE TOUCHPOINTSRadarstation
Concept Map A concept map is a diagram showing the relationships among concepts. It is a graphical tool for organizing and representing knowledge. Concepts, usually represented as boxes or circles, are connected with labeled arrows in a downward- branching hierarchical structure. The relationship between concepts can be articulated in linking phrases such as "gives rise to", "results in", "is required by," or "contributes to". The technique for visualizing these relationships among different concepts is called "concept mapping". From Wikipedia
License Some rights reserved by madartsfactory
Concept MapLicense Some rights reserved by activeside
They are tools that could be used with clients, end-users and other stakeholders.They are used during the design process tonegotiate and understand the challenges of aservice.They are used in workshops together to co-designpossible future solutions.They are used to visualize the end results.A combination of these visualizations tools could beused in the same project.The key is to understandwhich of them could be key to unwrap a service.
- open new ways of thinking on a problem - sparkle ideas from the team - help you realize where the problem is -support your critical thoughts on a certain project/service - bring new aspects in the discussion - allow complex issues to be discussed. Why?License Some rights reserved by yish
But in this class we will only concentrate in their visual aspect. What are the visual elements that make them look nice? - Rhythm -Composition -Colors -Typography -etc
For next class:A- Finalize the 2 drafts for your project/thesis/CV(check the tasks 1&2 for a better description)B- Do 5 tutorials (choose the ones that are suitable foryou from the list in Optima)C- Read 3 articlesD- Watch 2 or 3 of videos from the folder“Visualization”
Readings for next classNew Representation Techniques for Designing in aSystemic PerspectiveBy Nicola Morelli and Christian TollestrupCommunicating though Visualizations: Service Designerson Visualizing User Research.By Fabian SegelströmVisualitiesCommunication tools for (service) designBy Chiara Diana, Elena Pacentti and Roberta Tassi.