An appointment has been cancelled without being communicated.

1. Conversación Inglés
Encarni Fernández Belmonte
Gestión Administrativa

3. Introduction
O Let's talk about a customer who is going
to a company to negotiate the proposal of
a product design.
O We will also determine an appointment
with the Marketing Director who has not
been able to attend the meeting.

4. 2. Hi I’m
Michael, I had an
appointment with
the Marketing
Director.
1. Hello, my
name is Lily.
How can I
help you?

5. Are you serious?
We have an
appointment today
at nine o’clock
Oh sorry, but he
is not in his
office at the
moment

6. And do you
know when he'll
be back?
He had to leave
because of an
urgent meeting.

7. Okay, thanks.
I'm going to look at
his schedule to see
when you can
come back. A
moment, please

8. Yes, no problem.
Thank you very
much for your
attention
Okay, you have
to come back at
5p.m. Do you
want to wait?

9. Goodbye
Ok. See you later
and have a nice day

10. End