Communicating with Difficult People:
1. Communication boils down to your ability to convince another person of the
importa...
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Communicating with Difficult People

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Communication is everything! If you can successfully apply these techniques with your teenager, you can do it with anyone!!

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Communicating with Difficult People

  1. 1. Communicating with Difficult People: 1. Communication boils down to your ability to convince another person of the importance of your issue-that’s it! Your ability to sell someone on your idea! 2. Usually, however, it is in how we attempt to sell others on our issue that tends to make the “sale” break down; approach each encounter in a calm fashion-there is nothing worth upsetting yourself over! 3. Respect others’ personal space-a good two feet away from one another. 4. Use “open” body language with an open stance-arms uncrossed; It is critical to use good eye contact-convey sincerity and respect. 5. State your concern using “I” statements…”I am upset over how you spoke to me about the Smith Company project.” Or “I really need your help-I’m a bit frustrated with how things went in the meeting an hour ago-it upset me when you told the team that….”. 6. Allow the other party to respond…..really listen to them. Use reflective listening- i.e. if the person appears confused by your statement, say so: “You look confused by what I just said” or “Help me understand where you are coming from?” This conveys that you are truly following them. 7. It is important that, even though you are initiating the conversation, to encourage the other person to respond, i.e., “OK, tell me more” or “Is there anything else you need to tell me.” This shows that you are not dominating the conversation. 8. The key to convincing another person of your issue is your ability to remain focused, assertive, and sincere. 9. If the person does not own responsibility with the situation in question, use the “broken record” method of returning to your original concern: “I hear what you’re saying, however, I am still upset by what you said in the meeting-it really threw me off and made me feel like there is some sort of miscommunication about the project goals.” Call 1-800-822-4847 for more information!

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