©2009 Uppercase Living®, LLC. All rights reserved.UP Photo Prints FAQs_1009 1UL Photo Prints FAQsWith our innovative UL Ph...
2 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_1009when it is removed from its background. Pay pa...
3 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_1009selections. If your image is blurred, out of f...
4 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_1009any quality on the resolution of the photo; ho...
5 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_1009effectively enlarges that portion of the image...
6 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_100933. How do I move my Photo Print to a new loca...
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Everything you need to know about photo prints from Uppercase Living


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Removable and reusable graphics, custom life-sized photo prints & decor from Uppercase Living. These can be applied to walls, mirrors, etc. You can chose from contour photo design or full photo prints to create your own wall murals up to 8 feet in size! Check out this FAQ for information.

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Everything you need to know about photo prints from Uppercase Living

  1. 1. ©2009 Uppercase Living®, LLC. All rights reserved.UP Photo Prints FAQs_1009 1UL Photo Prints FAQsWith our innovative UL Photo Prints™ application, your customers can transform any high-quality photo intoa larger-than-life, dynamic vinyl décor element in just four simple steps. To help you navigate the Photo Printsapplication more easily, we’ve compiled a series of Frequently Asked Questions below. We hope this informationwill help you answer your customers’ questions as they create their Photo Prints and use them to express theirunique personalities and interests.UL photo print basics1. What is a Photo Print made of?Every Photo Print you create will be printed on specialvinyl that is easily applied and that can be removedand reused again and again.2. Approximately how many times can I reuse myPhoto Print?As long as it is applied to a clean, dry surface—free ofdust and debris—your Photo Print should be reusableover and over again.3. Can Photo Prints be wiped and cleaned like theregular vinyl?Yes.4. Do I need to be a digital photography expert toorder or assist someone in ordering a Photo Print?No. With some simple digital photography basics and helpfrom the UL Photo Prints application, anyone who can takedigital photos, transfer them to their computer, and shop onthe Web should be able to order a Photo Print.SELECTING A PHOTO FOR YOUR PHOTO PRINT5. I want to shoot a photo for my Photo Print. Whatshould I keep in mind?For the best results, use a 3- to 10-megapixel cameraon its highest resolution setting, avoid using the digital“zoom” function (optical zoom is ok), and do notchange the resolution of the photo before you upload itin the UL Photo Prints application. See the chart underQuestion #12 for specific details on the size of PhotoPrint you can likely create with your camera.6. As I select my photo for UL Photo Prints, whatshould I look for?The UL Photo Print application is programmed toconsider general photo quality and will not acceptphotos that are too poor of quality to produce even a2 x 2 Photo Print. The application cannot identifyevery aspect of poor quality, however, so werecommend selecting a photo that is:• Clear and crisp, well lit, and in focus• An original photo (cropped or enlarged imagescould result in a blurry or pixilated Photo Print)• Free of shadows or reflections that may bemore noticeable on an enlarged photoIf you plan to create a contour-cut Photo Print, yourobject of interest should be the focal point, it shouldfill a large portion of the frame of the photo, and youshould be able to cut out the background from theobject without obstructions from other photo charactersand without any missing limbs, etc. See the chartunder Question #12 for specific details on the size ofPhoto Print you can create with your camera.7. What photo file formats do you accept?Uppercase Living accepts the following file formats:JPG, PNG, GIF, TIF, and BMP.8. Is there a limit to how big my photo file size can bewhen I upload it in the Photo Prints application?Yes. The maximum file size is 10 MB.9. The Photo Print application states that my photoshould be “complete” in order to create an adequatecontour-cut Photo Print. What does this mean, exactly?“Complete” means that the object you choose to cutout of your photo should be an independent imageMargie LewisIndependent Demonstrator(709) 639 1338youcanexpressitinvinyl@yahoo.cahttp://margielewis.uppercaseliving.nethttp://margielewis.uppercaseliving.net
  2. 2. 2 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_1009when it is removed from its background. Pay particularattention to whether or not your defined object isobstructed by other objects in the photo, includesnoticeable shadows or reflections, or is missing legs,arms, etc.10. What does it mean to have my contour-cut PhotoPrint object “fill the frame” of my uploaded photo?In this instance, we are referring to the edges of yourphoto as a frame. Look at the object of your photoagain with the “frame” in mind. Does the object fillmost of your photo, or is it only a small object inthe distance?11. I want to use a printed photo for my Photo Printbut I don’t have a digital copy of the photo. Is therestill a way to use the photo for my Photo Print?Many photo shops and camera stores will digitize (scan)photos and, depending on the quality of the digitizingprocess, can give you a photo that will look great as aPhoto Print. However, there are several ways of digitizinga printed photo, so digitizing does not guarantee that yourphoto will have the same quality as the one taken digitally.12. What size of Photo Print can I expect to createwith my specific digital camera?To determine the size of Photo Print you can create withyour digital camera, refer to the chart to the right, keepingin mind that this is a general guideline and not an exactrepresentation. The chart assumes that you have set yourcamera to its highest resolution setting and—if you intendto create a contour-cut Photo Print—are capturing anobject that makes up at least 75% of your photo’s frame.Be aware that within the Photo Print application, a fullphoto may yield more size selections and a contour-cutphoto with a defined object that makes up less than 75%of the full frame may yield fewer size selections. If yourimage is blurred, out of focus, or lacked enough light whenit was taken, it will not print well, even if it is within theright dimensions or was taken with the proper megapixels.Please remember that the Photo Prints applicationitself will give you your Photo Print size options onceyou have uploaded your photo and defined your object(for a contour-cut only), so you don’t need to be overlyconcerned with understanding this chart. If in doubt,simply try it out!13. I know what photo I want to use for my PhotoPrint. What size of Photo Print can I create with it?The easiest way for most users to determine availablePhoto Print sizes is to upload a photo in the Photo Printsapplication and allow the system to display the sizes youcan create, based on the quality of your photo and thesize of your defined object (for a contour-cut Photo Print).Intermediate users can estimate the size of Photo Printyour photo can create by first determining the pixeldimensions of your photo and then comparing thosedimensions with the chart on the following page. Thiscan be done by opening your photo in any picture-viewing program on your computer and viewing theimage properties. (Sometimes this information is easiestto acquire by right-clicking on the photo/file reference inWindows File Explorer and accessing the “properties”option.) With your photo dimensions, you can then refer tothe Approximate Pixel Dimensions of Your Photo columnin the chart on the following page to determine the sizeof Photo Print your photo can likely produce (dependingupon the type of Photo Print you wish to create).The chart on the following page is a general guideline andassumes that the object of your photo—if you intend tocreate a contour-cut Photo Print—makes up at least 75% ofyour photo’s frame. Be aware that within the Photo Printapplication, a full photo may yield more size selectionsand a contour-cut photo with a defined object that makesup less than 75% of the full frame may yield fewer sizeApproximateCamera ResolutionAvailable Photo Print Sizes2 x 2 4 x 4 5 x 4 6 x 4 8 x 43 megapixels •4 megapixels • •5 megapixels • • •6 megapixels • • • •10 megapixels • • • • •http://margielewis.uppercaseliving.net
  3. 3. 3 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_1009selections. If your image is blurred, out of focus, or lackedenough light when it was taken, it will not print well, evenif it is within the right dimensions or was taken with theproper megapixels.A Note for More Curious UsersYou don’t have to be a technology guru toorder a Photo Print, particularly since thePhoto Print application walks you rightthrough the ordering process and allows youto order only those options that are availablefor the photo you have uploaded. While mostusers may not care, some users like a bit moredetail on how digital images and Photo Printswork. For you, here’s more information—notessential, but interesting to note.Digital image quality and enlargementcapability is a characteristic of the numberof basic image elements or dots—commonlyreferred to as pixels—that are packed into agiven image. A pixel is one dot element in adigital photograph, and each digital image ismade up of millions of these tiny pixels.A digital camera is measured by the millionsof pixels (mega = million, 1 million pixels= 1 megapixel) it can capture in a singlephotograph. The more pixels captured in theimage, the more likely the image can be scaledto your desired Photo Print size without losingsignificant quality. As a photo is enlarged, theloss of quality becomes apparent in the formof graininess or pixilation, especially whenviewed at close range. On larger Photo Prints,some pixilation may be acceptable, since youwill most likely be viewing the picture from adistance. When you look at your Photo Printfrom a few feet away, the dots (or pixels) yousee up close will blend together to form onesolid, great-looking image.Digital photos are typically captured and storedin the form of a rectangle. Each digital photocan be measured by the number of pixels wideand the number of pixels high. For instance,a 6-megapixel photo measures approximately3,000 pixels wide by 2,000 pixels high (3,000 x2,000 = 6,000,000 pixels or 6 megapixels).14. Can I use a photo program to crop and enlarge anobject in my photo before I upload it?It is highly recommended that you avoid adjustingyour original photo in any way. When you crop orenlarge an object from your image in a photo program,you artificially spread the same number of pixels outover a larger area, which will cause your photo to loseresolution quality. However, if you do enlarge theobject in your photo editing program, and the imagestill meets the pixel requirements in our system, youwill be able to upload and print the image.15. I want to order a contour-cut Photo Print. If Idefine my object within the Photo Prints applicationusing only a general box, how will you know exactlywhat I want you to cut out?There is an extra step in the Photo Print manufacturingprocess where an image technician manually identifiesthe object you wish to contour cut—using the box youdraw as a general guideline—and determines the bestway to cut out the object. Because of this extra step, it isnot feasible for us to provide you with the visual resultsonline during the ordering process, but we are confidentthat you will be pleased with the final product.16. Can I create a black and white version of myphoto within the Photo Print application?No, you will need to change your photo to black andwhite using a photo editing program before you uploadit in the Photo Print application. If you simply changethe photo’s color to black and white, you shouldn’t loseApproximate pixeldimensionsof your photoAvailable Photo Print Sizes2 x 2 4 x 4 5 x 4 6 x 4 8 x 42050 x 1550 •2450 x 1600 • •2600 x 1900 • • •3300 x 2450 • • • •3900 x 2600 • • • • •http://margielewis.uppercaseliving.net
  4. 4. 4 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_1009any quality on the resolution of the photo; however, keepin mind that any additional manipulation of your originalphoto may cause you to lose quality.17. I want to place my Photo Print on the inside of awindow. Can Uppercase Living mirror my Photo Printso that the photo shows on the side with the adhesive?Uppercase Living is unable to process Photo Prints inthis manner.18. Can I upload a logo for my Photo Print?Yes. Logos can be uploaded if they are not licensedor trademark protected by another individual or ifyou obtain permission from the licensor or trademarkowner. Similar conditions may apply to a photo of thelogo. For more details, refer to the legal Terms of Useon the Uppercase Living website. Since most logos aredetailed or intricate, please be aware that your PhotoPrint may only be border-cut (contour-cut with a whiteborder around the edges and with white vinyl betweenletters or images on the interior of the logo).19. Can Uppercase Living cut out the interior of a logo?Uppercase Living treats logos differently than lifestyleshots within the Photo Prints process. If a logo isuploaded, it will be border-cut, meaning the outeredges of the logo will be cut out but any details on theinterior of the logo will not be cut.20. Am I allowed to create a Photo Print of a celebrity?As long as the photo you use is not copyrighted byanother individual or you have permission fromthe copyright owner. Additional permission may berequired to make any commercial use of the photo.For more details, refer to the legal Terms of Use onthe Uppercase Living website.21. Do I need to prove permissions to useprofessional photos?Permission is needed from the owner of anycopyrighted photo used to create a Photo Print. Formore details, please refer to the legal Terms of Use onthe Uppercase Living website.USING THE PHOTO PRINT APPLICATION22. When would I need to use multiple boxes whendefining objects for my contour-cut Photo Print?If your photo includes two or more objects and youwish to contour-cut the objects individually, you mayneed to identify those objects using multiple boxes.See below for more details:If the object(s) is touching your primary object,simply draw a single box around both objects andthey will be included in one contour-cut shape.If the object(s) is not touching your primary object,draw boxes around each object. Each item will thenbe printed together on the size of vinyl you indicatein the Photo Prints application and cut out separately.23. How will the Value Pack come?Your Value Pack will include the following replicasof your original contour-cut Photo Print. If yourcontour-cut Photo Print includes multiple objectsthat are cut out separately, your Value Pack imageswill arrive the same way.• Two 8 silhouettes (black only)• One 10 color graphic• One 18 color graphic24. I selected a contour-cut Photo Print, but I don’tsee the cutout I defined displayed in the shoppingcart. Did I do something wrong?No. There is an extra step in the Photo Printmanufacturing process where an image technicianmanually identifies the object you wish to contourcut and determines the best way to cut out the object.Because of this extra step, it is not feasible for us toprovide you with the visual results online during theordering process; however, we are confident that youwill be pleased with the final product.25. The photo I selected for my contour-cut PhotoPrint is of high enough quality to upload; however,when I define my object, I cannot click the Nextbutton to continue.You may be trying to define too small an object forthe quality of your uploaded photo. When you definean object by drawing a box around it, the system21http://margielewis.uppercaseliving.net
  5. 5. 5 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_1009effectively enlarges that portion of the image and thendetermines if the image can be used for a Photo Print.Because a great deal of quality could be lost in theprocess (increasing the size spreads the same numberof pixels out over a larger area), the system may notallow you to proceed to the next step because theresulting Photo Print would be too pixilated (grainy)for even the smallest Photo Print. We recommenduploading a photo of higher quality, defining a largerarea to contour cut, or finding an acceptable photo withan object that fills more of the frame.26. I am only able to create a square Photo Print withmy rectangular photo. How will Uppercase Livingmake my photo fit?If your photo is rectangular but can only be purchasedas a square, or you wish to have your image in the 2x2or 4x4 size, the image will be proportionately resizedto fit on the selected size of vinyl. For example, if youupload a horizontal 4x3 photo and select the 4x4 size,the image will be 4 feet wide but only about 3 feet tall,and any unprinted vinyl will be removed. Don’t worry;Uppercase Living will not crop your photo or distort itin any way as we create your Photo Print.ORDERING YOUR PHOTO PRINT27. I received my Photo Print and was surprised tosee that my image was somewhat grainy when I viewit up close. Is this correct?The bigger the Photo Print, the more likely it is toappear a bit grainy or pixilated when viewing it upclose. Keep in mind that all Photo Prints are meantto be viewed from a distance, similar to a big screenTV. When you look at your Photo Print from a few feetaway, the dots (or pixels) you see will blend togetherto form one solid, great-looking image. BecausePhoto Prints are generally meant to be viewed from adistance, we have tried to establish a balance betweenthe need for uploading a very high-quality image andone’s desire to select as large a Photo Print as possiblefrom an average digital camera. The Photo Printsapplication enforces our minimum level of acceptancebased on anticipated viewing distance. Of course, thehigher the quality of the photo you upload, the higherthe quality of the final product.28. Whats the exchange policy on Photo Prints?Similar to other MyDesign expressions, we willexchange Photo Prints that have manufacturingdefects, are damaged, dirty, etc. The customerwill receive a Photo Print of the same photo as areplacement. UL may require that the original PhotoPrint be returned before a new one is sent. Any otherissues regarding exchanges or returns will need tobe handled on a case-by-case basis by having theDemonstrator contact Demonstrator Services.29. I created a Photo Print of my son on the footballfield, but when it arrived, my son’s leg in the photowas shaded green. Did I do something wrong?Look closely again at your original photo. If yourson is standing in grass or on another green surface,the green on his leg is most likely a reflection of thatsurface. If you choose to take a photo in bright lighting,make sure you pay close attention to how surroundingobjects might affect the object you wish to cut out. Areother objects casting shadows or reflections on yourprimary object? If so, try to either find another photoor take the photo in the early morning or late evening,when the sun is not quite so glaring.APPLYING YOUR PHOTO PRINT30. Do you have any special tips for applying PhotoPrints (particularly the large ones)?Please refer to the application instructions andapplication video, which are available on anyDemonstrator Website and on www.uppercaseliving.com.Application instructions will also be available with everyPhoto Print you or your customer purchases.31. Can I apply my Photo Print to any surface?As long as the surface is clean, smooth, and dry, nearlyany surface (e.g., walls, cabinets, windows, wallpaper)will work. Pebbly or rough-textured walls are notfriendly to Photo Prints.32. Will my Photo Print damage my wall?No. Photo Prints are perfectly safe for walls. The vinyl’sspecial low-tack adhesive does not leave any residueand will not pull off paint as long as the paint is in goodcondition and isn’t already peeling. If you are concernedabout damage to your surface, we recommend removingand reapplying your Photo Print every 6 months.http://margielewis.uppercaseliving.net
  6. 6. 6 ©2009 Uppercase Living®, LLC. All rights reserved.MyDesign Suite FAQs_100933. How do I move my Photo Print to a new location?Identify a new location for your Photo Print and cleanthe surface using a dry, lint-free cloth. With the help ofa friend (or two friends, if your Photo Print is large),carefully remove the Photo Print from the original surfaceand either carry it (if it is within walking distance) orplace the Photo Print on its backing paper and transport itto its new location.34. Should I save the backing paper of myUL Photo Print?Definitely. We recommend saving both the backingpaper and the tube your Photo Print came in so you willhave a safe place to put your Photo Print should youneed to move or store it.35. What if I want to move my Photo Print but nolonger have the backing paper it came on?Use wax paper. Peel the Photo Print off its surface andplace it on a clean, flat surface STICKY SIDE UP. Placeenough wax paper to cover the entire area of yourPhoto Print, then roll up the Photo Print around a largetube. Do not fold your Photo Print! Folding will createcreases that will be difficult to smooth out completely.QUESTIONS FOR DEMONSTRATORS36. Could the Home Office provide Demonstratorswith access to the photos found in the UL PhotoPrints brochure?Uppercase Living hopes to provide select Photo Printphotos for Demonstrator use in the near future. When thesephotos become available, Demonstrators should refer to theAdvertising Policy and Logo Usage Guide for guidance onappropriate use of photos within their business.37. I’m a UL Demonstrator. Can I take pictures of theUL Logo and upload that to purchase?Demonstrators may use the provided UL IndependentDemonstrator logo located in the Document Library foryour Photo Print. Demonstrators and customers are notallowed to use the corporate Uppercase Living logo,however. Please refer to the Advertising Policy andLogo Usage Guide for more information on the properuse of UL logos.38. Is UL going to provide us with professional photosto use? We could use ones for golf, football, baseball,dance, etc.Uppercase Living has provided a photo as a SupplyItem that can be purchased and used as a sample($29.95; Supply Item #200350). Demonstrators andcustomers may also use stock photographs that theyhave purchased and have rights to on sites such aswww.istockphoto.com. It is important to make sure thepurchased stock photos are high-resolution images.39. If I add a Photo Print to my order, will it slow theorder process down?Photo Prints typically should not slow your order down.Uppercase Living is continually doing our very best tomaintain the processing speed of every order, whetheror not a Photo Print is included.40. Can a Hostess get a Photo Print with her free andhalf-priced items?Yes. Like other items, Photo Prints qualify for HostessRewards. In addition, they can be purchased usingLiving Rewards product credits.41. Can Demonstrators order a small sample sheet(similar to the one that was available at the 2009Convention) to showcase?Demonstrators can order a 48 x 30 Photo Print samplesheet as a Supply Item ($29.95; Supply Item #200350).42. Can Demonstrators order only the Value Pack itemswithout purchasing a regularly sized Photo Print?No. Value Pack items are only available as an upgradeto a 4 x 4 and larger contour-cut Photo Print order.43. How will Demonstrators order Photo Prints fortheir customers?Customers can access the Photo Prints user interfaceon MyDesign Suite from their Demonstrator’sPremium Website. This interface will allow customersto create their Photo Prints and either (1) save them tobe added later to an Individual or Open House orderby a Demonstrator or (2) purchase them directly usingthe shopping cart functionality. Demonstrators canaccess a similar user interface from the main menuon UL Express, where they can create a new design,retrieve/change a previously saved design, and adddesigns to an order.Margie LewisIndependent Demonstrator(709) 639 1338youcanexpressitinvinyl@yahoo.cahttp://margielewis.uppercaseliving.net