SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive
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SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive

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SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive SharePoint Exchange Forum - How to Make a SharePoint Site Intuitive Presentation Transcript

  • How to Make a SharePoint Site Intuitive The Science of “Easy-to-Use” Presented by Marcy Kellar
  • Your Speaker: Marcy Kellar • Principal, SharePoint Soapbox • Co-author of Beginning SharePoint Designer 2010 (Wrox, October 2010) • Professor, Art Institute, Intro to User Centered Design” and “Usability Testing.” • Specialties include – SharePoint – Over 7 years experience – User experience design (UX) – SharePoint Branding and UI customization – Information architecture – Web content management – usability testing Twitter: @marcykellar Blog: http://thesharepointmuse.com Linkedin: http://linkedin.com/in/marcykellar
  • What You Will Learn Today• How to articulate and define “easy-to-use” (and how to measure it)• Fundamentals of user experience (UX) design• Techniques and Tools used to design intuitive sites• Examples of intuitive and non-intuitive solutions in SharePoint 2010 View slide
  • Part 1DEFINING EASY TO USE View slide
  • 3 Things Must Be Defined For a Site To Be “Easy To Use”User Task Metrics
  • Question:Who is the Intended User?
  • This Sink Should Be Easy to UseSink, 33rd floor, Hard Rock Hotel, Chicago April 2012
  • Adding the User Changes Everything Where do I put my Stuff????Sink, 33rd floor, Hard Rock Hotel, Chicago April 2012
  • Question#2What is the Intended Task?
  • What is the Intended Task/Use?Photo Courtesy icanhascheezburger.com
  • Question #3?What Does “Easy-to-Use” Meanand How Will it be Measured?
  • Defining Metrics• What are you measuring? – Time to Task? – Completion? – User Satisfaction?• Be Specific – % – Seconds
  • Two Ways to Define/CollectMetrics• Qualitative – Users provide anecdotal evidence; Informal; “feedback” Subjective• Quantitative – Data. Scientific. Don’t Really Need User. (Search Fails. 404s. Logs) Objective
  • Better Than “Easy to Use”• Administrators of the site should be able to add content using the user interface after 1 30 min session of training.• Users should be able to access their profile data through each tab of the profile web part without training.• Users should be able to upload a document through the user interface in under 5 seconds.• 80% of Users of the site should report satisfaction with the site use
  • Part 1: Takeaways• You must know who the user is before you can define “easy to use”• Define tasks without subjective terminology• Metrics can be measured subjectively or objectively
  • Part 2DEFINING “INTUITIVE”
  • Intuitive =Readily learned or understood
  • Defining the Intuitive FactorWhat Your Users What You WantAlready Know Your Users To Do Current Target Knowledge Knowledge
  • Defining the Intuitive FactorWhat Your Users What You WantAlready Know Your Users To Do GAP Current Target Knowledge Knowledge
  • Defining the Intuitive FactorWhat Your Users What You WantAlready Know Your Users To Do GAP Current Target Knowledge Knowledge Expectations Culture
  • Part II: Intuitive Takeaways1. You must know what the user knows to make something “intuitive”2. Narrowing the gap between what a user knows and what you want them to know makes a site intuitive.
  • Part 3SO HOW DO YOU MAKE A SITEINTUITIVE?
  • Step 1: Design Around UsersExpectations• Get Inside Users Minds (Interviews)• Know How Users Use the Web (Conventions)• Follow Best Practices (Design Patterns)• Develop Archetype Users (Personas)
  • Users spend most of their time on other sites Jakobs Law of the Web User Experience
  • What Is Inside Users MindsPhoto Courtesy iStock
  • Know When To Make An ExecutiveDecision“If I had asked people whatthey wanted, they would havesaid faster horses.”Henry Ford
  • Follow ConventionsFound at Universal Usability Guidelines
  • Design Patterns• Follow Design Patterns• Design Pattern Sites – http://patternry.com – http://ui-patterns.com
  • First Law of Usability • Don’t Make Me THINK!! • Thought Bubbles = The Moment When User is Pulled Out of Task • Buy Steve Krug’s book, “Don’t Make Me Think”
  • Users don’t like to feel dumb Be Consistent
  • Be Consistent
  • Takeaways : Tips for Making a SiteIntuitive• Design around users expectations• Learn Design Patterns• Follow Visual Design Best Practices• Be Consistent
  • QUESTION:What 3 things should be defined tosuccessfully make a site “Easy to Use”
  • EXAMPLES
  • Alignment: Example
  • Example: Not Easy to Read
  • Corrected By Correcting Alignment, the Site is easier to read, and easier to use.
  • Where To Find Me• Twitter: @marcykellar• Blog: http://thesharepointmuse.com• Linkedin: http://linkedin.com/in/marcykellar