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Know Thy User: The Missing Element in SharePoint Solutions (User Centered Design for SharePoint)
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Know Thy User: The Missing Element in SharePoint Solutions (User Centered Design for SharePoint)

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You want the most out of your investment in SharePoint – a highly adopted, effective and easy-to-use solution. Achieving these objectives requires more than technical skills and knowledge of the …

You want the most out of your investment in SharePoint – a highly adopted, effective and easy-to-use solution. Achieving these objectives requires more than technical skills and knowledge of the inner-workings of SharePoint features – it requires an understanding of user problems and goals as well as a process that keeps the user at the center of the lifecycle. If you are like many organizations implementing SharePoint, you are using “surrogates” to represent user requirements, collecting inadequate user information and not engaging users later in the design and development process. If this sounds familiar, you may be headed toward a costly redesign.

This session defines both User Centered Design (UCD) and User Experience (UX) concepts and provides tangible methods that incorporate users into your process without compromising business goals.

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  • 1. Know Thy User The Missing Ingredient in SharePoint SolutionsPresented by Marcy Kellar
  • 2. My Name is Marcy KellarI Live In IndianapolisI Solve ProblemsSometimes I Blog TheSharePointmuse.comMostly I Tweet @marcykellar
  • 3. Agenda • MY STORY • WHY USERS ARE MISSING • DEFINING THE BUZZWORDS • USER CENTERED DESIGN + SHAREPOINT WALKTHROUGH • Q&A *resources av ailable at end of slide deck
  • 4. THIS IS ME AT WORK
  • 5. SharePoint SchmarePoint Will it Fix MyDreadful Task?
  • 6. DREADFUL TASK IN PROGRESS
  • 7. DISASTER
  • 8. I DREADED GOING TO WORK
  • 9. THEN CAME SHAREPOINT
  • 10. THISIS WHATWE DID
  • 11. USER CENTERED DESIGN (UCD) EVALUATE RESEARCH DESIGN CONCEPT
  • 12. SUCCESS!!!2500+ USERS ADOPTED4 PROCESSES INTEGRATED6 MONTHS TO LAUNCH*1 HACKED SHAREPOINT SITE1 RECOMMENDATION*NOT BAD CONSIDERING FDA AUDIT
  • 13. LESSONSLEARNED
  • 14. LESSONS SHAREPOINT SOLVES USERS PROBLEMSLEARNED UCD METHODS = USABLE SOLUTIONS A NOVICE CAN DO IT (WITH GUIDANCE) SHAREPOINT + UCD CHANGES LIVES
  • 15. WHEREHAVE ALL THEUSERS GONE?
  • 16. 1. Not Talking To Users
  • 17. 2. Focus on Features
  • 18. 3. User Surrogates
  • 19. 4. No Feedback Mechanism (or Plan to Iterate)
  • 20. 5. Testing Too Late
  • 21. 6. Usability At the End of The Project
  • 22. HOW DOES USER CENTERED DESIGN RELATE TOUSER EXPERIENCE, USER INTERFACE AND USABILITY?
  • 23. Too Many BuzzWords
  • 24. BREAKFAST.
  • 25. BREAKFAST.
  • 26. USER
  • 27. USER CENTERED DESIGN (UCD) How do you currently approach breakfast? What do you expect to eat?Do you have any challenges eating breakfast?
  • 28. USER INTERFACE (UI)
  • 29. USABILITYwww.latenightwithjimmyfallon.com
  • 30. USER EXPERIENCE (UX)
  • 31. USER CENTERED DESIGN (UCD) Did this meal meet your expectations?What could be better about the experience?
  • 32. SHAREPOINT + UCDWALK-THROUGH
  • 33. USER CENTERED DESIGN (UCD) EVALUATE RESEARCH DESIGN CONCEPT
  • 34. You can use an eraseron the drafting table ora sledge hammer on theconstruction site.— Frank Lloyd Wright
  • 35. Challenges TIME MONEY RESOURCES
  • 36. There Are Many UCD Methodshttp://project.cmd.hro.nl/cmi/hci/toolkit/index.p http://www.usabilitynet.org/tools/methods.htmhp
  • 37. Research QUANTITATIVE • TELLS YOU WHAT (DATA) QUALITATIVE • TELLS YOU WHY (ANECDOTAL)
  • 38. PLAN & VISION
  • 39. Stakeholder Meeting
  • 40. COMPETITIVE ANALYSIS
  • 41. Competitive Analysis (Look at What Others Are Doing) http://www.nngroup.com/articles/intranet-design/
  • 42. USER RESEARCH
  • 43. User Interviews
  • 44. Contextual Inquiry Pay attention to what users do, not what they say. ~Jakob Nielsen
  • 45. Personas
  • 46. Know thy user, andyou are not the user.— Arnie Lund
  • 47. Personas Stakeholder Interviews PERSONAS
  • 48. Forensic Research (Log File Analysis)
  • 49. Just because nobodycomplains doesn’tmean all parachutesare perfect.— Benny Hill
  • 50. FUNCTIONAL REQUIREMENTS
  • 51. Card Sorting
  • 52. CONCEPTUAL DESIGN
  • 53. Sketches and Paper Prototypes
  • 54. Wireframes Created with Mockflow
  • 55. PROTOTYPES
  • 56. Prototypes Created with Axure
  • 57. USABILITY TESTING
  • 58. “Think Aloud” TechniqueGraphic from Rocket Surgey Made Easy, S. Krug
  • 59. TESTING WITH JUST 5 USERS CAN FIND 85% OF YOUR SITES PROBLEMS.Source: NNGroup
  • 60. Thinking aloud maybe the single mostvaluable usabilityengineering method.— Jakob Nielsen
  • 61. BENEFITS
  • 62. IMPROVE UXIDENTIFY OPPORTUNITIESINCREASE PRODUCTIVITY SAVE MONEY
  • 63. The joy of an early releaselasts but a short time. Thebitterness of an unusablesystem lasts for years.— Anonymous
  • 64. Usability Testing Personas General ApproachRocket Surgery Made Easy About Face 3: The Essentials Sketching User ExperiencesSteve Krug of Interaction Design Bill Buxton Alan Cooper GOOD READS
  • 65. UX Project Planning Personas Card Sorting Instructions(smashingmagazine.com) (webcredible.co.uk) (mit.edu)User Centered Design Personas Card SortingMethods (wiki.fluidproject.org) (measuring usability.com)(usabilitynet.org) Creating Personas Card Sorting GuideList of UCD Methods (usability.gov)(usability.net) (boxesandarrows.com)UCD Methods What to Put in a Persona Thinking Aloud TechniqueStakeholder meeting (J.D. Meiers Blog) (project.cmd.hro.nl)(usabilitynet.org) Example Personas Thinking Aloud: The #1User Interviews (stcbok.editme.com)(usabilitynet.org) Usability ToolUser Interview Paper Prototyping (nngroup.com) (usabilitynet.org)Instructions(uxmastery.com) Why You Only Need To Test With 5 Users (nngroup.com) An Intro to Usability Testing RESOURCES (usabilitygeek.com)
  • 66. User Interviews Card Sorting GeneralMindJet Optimal Workshop Designing the User Experience PosterMindmeister Userzoom.com (http://www.mprove.de) Websort.netPersonasPersona Template (.pdf) Prototyping(wireframes.linowski.ca) BalsalmiqPersona Template (.pdf)(eightshapes.com) Mockflow AxurePersona Template (.ppt)(Boagworld.com) TOOLS & TEMPLATES
  • 67. THANK YOUCREDITSPhotography by iStock.com and Marcy KellarIllustrations and Comics by Marcy KellarBreakfast Analogy inspired by Ed Leas Infographic Follow Me @marcykellar