SlideShare a Scribd company logo
1 of 17
Download to read offline
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars
User/Customer Experience Pillars

More Related Content

Viewers also liked

Hello, Bright! Branding & Content marketing for Tech Companies
Hello, Bright! Branding & Content marketing for Tech CompaniesHello, Bright! Branding & Content marketing for Tech Companies
Hello, Bright! Branding & Content marketing for Tech CompaniesBright Marketing & Communication
 
Hugs and Disses: Valentine's Day Insights from Arc
Hugs and Disses: Valentine's Day Insights from ArcHugs and Disses: Valentine's Day Insights from Arc
Hugs and Disses: Valentine's Day Insights from ArcLeo Burnett
 
User experience design for omni-channel customer service by Rob findlay
User experience design for omni-channel customer service by Rob findlayUser experience design for omni-channel customer service by Rob findlay
User experience design for omni-channel customer service by Rob findlayNUS-ISS
 
10 Essential Social Media Graphics (That You Can Create in Under 15 Minutes w...
10 Essential Social Media Graphics (That You Can Create in Under 15 Minutes w...10 Essential Social Media Graphics (That You Can Create in Under 15 Minutes w...
10 Essential Social Media Graphics (That You Can Create in Under 15 Minutes w...Say WOW Marketing
 
안드로이드 개발하기_1st
안드로이드 개발하기_1st안드로이드 개발하기_1st
안드로이드 개발하기_1stEunGi Hong
 
Dribbble Meetup Paris
Dribbble Meetup ParisDribbble Meetup Paris
Dribbble Meetup ParisJeremy Le Van
 
Designing experiences nobody cares about
Designing experiences nobody cares aboutDesigning experiences nobody cares about
Designing experiences nobody cares aboutAdam Morris
 
Purdue website redesign
Purdue website redesignPurdue website redesign
Purdue website redesignTao Zhang
 
How to design a Black Friday banner ad
How to design a Black Friday banner adHow to design a Black Friday banner ad
How to design a Black Friday banner adBannersnack
 
How To Take Better iPhone Photos + The Best Photo Apps
How To Take Better iPhone Photos + The Best Photo AppsHow To Take Better iPhone Photos + The Best Photo Apps
How To Take Better iPhone Photos + The Best Photo AppsChris C
 
Picture Archival and Communication System [PACS] - Overview
Picture Archival and Communication System [PACS] - OverviewPicture Archival and Communication System [PACS] - Overview
Picture Archival and Communication System [PACS] - OverviewRaghuram Pandurangan
 

Viewers also liked (12)

Hello, Bright! Branding & Content marketing for Tech Companies
Hello, Bright! Branding & Content marketing for Tech CompaniesHello, Bright! Branding & Content marketing for Tech Companies
Hello, Bright! Branding & Content marketing for Tech Companies
 
Hugs and Disses: Valentine's Day Insights from Arc
Hugs and Disses: Valentine's Day Insights from ArcHugs and Disses: Valentine's Day Insights from Arc
Hugs and Disses: Valentine's Day Insights from Arc
 
User experience design for omni-channel customer service by Rob findlay
User experience design for omni-channel customer service by Rob findlayUser experience design for omni-channel customer service by Rob findlay
User experience design for omni-channel customer service by Rob findlay
 
10 Essential Social Media Graphics (That You Can Create in Under 15 Minutes w...
10 Essential Social Media Graphics (That You Can Create in Under 15 Minutes w...10 Essential Social Media Graphics (That You Can Create in Under 15 Minutes w...
10 Essential Social Media Graphics (That You Can Create in Under 15 Minutes w...
 
안드로이드 개발하기_1st
안드로이드 개발하기_1st안드로이드 개발하기_1st
안드로이드 개발하기_1st
 
Dribbble Meetup Paris
Dribbble Meetup ParisDribbble Meetup Paris
Dribbble Meetup Paris
 
Designing experiences nobody cares about
Designing experiences nobody cares aboutDesigning experiences nobody cares about
Designing experiences nobody cares about
 
Purdue website redesign
Purdue website redesignPurdue website redesign
Purdue website redesign
 
How to design a Black Friday banner ad
How to design a Black Friday banner adHow to design a Black Friday banner ad
How to design a Black Friday banner ad
 
How To Take Better iPhone Photos + The Best Photo Apps
How To Take Better iPhone Photos + The Best Photo AppsHow To Take Better iPhone Photos + The Best Photo Apps
How To Take Better iPhone Photos + The Best Photo Apps
 
Picture Archival and Communication System [PACS] - Overview
Picture Archival and Communication System [PACS] - OverviewPicture Archival and Communication System [PACS] - Overview
Picture Archival and Communication System [PACS] - Overview
 
New Creatives
New CreativesNew Creatives
New Creatives
 

More from Marco Gervasio

Spark MTL - Customer Journeys
Spark MTL - Customer JourneysSpark MTL - Customer Journeys
Spark MTL - Customer JourneysMarco Gervasio
 
Tapping Into Customer Emotions
Tapping Into Customer Emotions Tapping Into Customer Emotions
Tapping Into Customer Emotions Marco Gervasio
 
Weekly Thought - Poster #2: "Form Follows Function Follows Goal"
Weekly Thought - Poster #2: "Form Follows Function Follows Goal"Weekly Thought - Poster #2: "Form Follows Function Follows Goal"
Weekly Thought - Poster #2: "Form Follows Function Follows Goal"Marco Gervasio
 
Customers are people. So it’s not about selling but making relationships.
Customers are people. So it’s not about selling but making relationships.Customers are people. So it’s not about selling but making relationships.
Customers are people. So it’s not about selling but making relationships.Marco Gervasio
 
Why Customer Personas Still Matter - Innovate & Create Meaning Through Empathy
Why Customer Personas Still Matter - Innovate & Create Meaning Through EmpathyWhy Customer Personas Still Matter - Innovate & Create Meaning Through Empathy
Why Customer Personas Still Matter - Innovate & Create Meaning Through EmpathyMarco Gervasio
 
Planning Customer Journey Maps
Planning Customer Journey MapsPlanning Customer Journey Maps
Planning Customer Journey MapsMarco Gervasio
 
Wireframes - Corporate Website (digital services)
Wireframes - Corporate Website (digital services)Wireframes - Corporate Website (digital services)
Wireframes - Corporate Website (digital services)Marco Gervasio
 
Target Audience Analysis & Archetypes (Outdoor Technical Clothing)
Target Audience Analysis & Archetypes (Outdoor Technical Clothing)Target Audience Analysis & Archetypes (Outdoor Technical Clothing)
Target Audience Analysis & Archetypes (Outdoor Technical Clothing)Marco Gervasio
 
User Experience Definition - Online Adherence Program (Asthma/COPD Treatment)
User Experience Definition - Online Adherence Program (Asthma/COPD Treatment) User Experience Definition - Online Adherence Program (Asthma/COPD Treatment)
User Experience Definition - Online Adherence Program (Asthma/COPD Treatment) Marco Gervasio
 

More from Marco Gervasio (9)

Spark MTL - Customer Journeys
Spark MTL - Customer JourneysSpark MTL - Customer Journeys
Spark MTL - Customer Journeys
 
Tapping Into Customer Emotions
Tapping Into Customer Emotions Tapping Into Customer Emotions
Tapping Into Customer Emotions
 
Weekly Thought - Poster #2: "Form Follows Function Follows Goal"
Weekly Thought - Poster #2: "Form Follows Function Follows Goal"Weekly Thought - Poster #2: "Form Follows Function Follows Goal"
Weekly Thought - Poster #2: "Form Follows Function Follows Goal"
 
Customers are people. So it’s not about selling but making relationships.
Customers are people. So it’s not about selling but making relationships.Customers are people. So it’s not about selling but making relationships.
Customers are people. So it’s not about selling but making relationships.
 
Why Customer Personas Still Matter - Innovate & Create Meaning Through Empathy
Why Customer Personas Still Matter - Innovate & Create Meaning Through EmpathyWhy Customer Personas Still Matter - Innovate & Create Meaning Through Empathy
Why Customer Personas Still Matter - Innovate & Create Meaning Through Empathy
 
Planning Customer Journey Maps
Planning Customer Journey MapsPlanning Customer Journey Maps
Planning Customer Journey Maps
 
Wireframes - Corporate Website (digital services)
Wireframes - Corporate Website (digital services)Wireframes - Corporate Website (digital services)
Wireframes - Corporate Website (digital services)
 
Target Audience Analysis & Archetypes (Outdoor Technical Clothing)
Target Audience Analysis & Archetypes (Outdoor Technical Clothing)Target Audience Analysis & Archetypes (Outdoor Technical Clothing)
Target Audience Analysis & Archetypes (Outdoor Technical Clothing)
 
User Experience Definition - Online Adherence Program (Asthma/COPD Treatment)
User Experience Definition - Online Adherence Program (Asthma/COPD Treatment) User Experience Definition - Online Adherence Program (Asthma/COPD Treatment)
User Experience Definition - Online Adherence Program (Asthma/COPD Treatment)
 

Recently uploaded

Unit 12 - Level Design and how it affects the player.
Unit 12 - Level Design and how it affects the player.Unit 12 - Level Design and how it affects the player.
Unit 12 - Level Design and how it affects the player.JoshHolmes21
 
SHADES Explained (Branding & Packaging) .pdf
SHADES Explained (Branding & Packaging) .pdfSHADES Explained (Branding & Packaging) .pdf
SHADES Explained (Branding & Packaging) .pdfaimonayesha7
 
Digi Pack for the impulse band coursework.pptx
Digi Pack for the impulse band coursework.pptxDigi Pack for the impulse band coursework.pptx
Digi Pack for the impulse band coursework.pptxRufusGleave
 
Oregon State University Interior Design Portfolio
Oregon State University Interior Design PortfolioOregon State University Interior Design Portfolio
Oregon State University Interior Design Portfoliopagei
 
second stories test a method kit for co creationnnnnnn
second stories test a method kit for co creationnnnnnnsecond stories test a method kit for co creationnnnnnn
second stories test a method kit for co creationnnnnnnjohannesrothkegel
 
Complete Coffee table book on Jiapur.pdf
Complete Coffee table book on Jiapur.pdfComplete Coffee table book on Jiapur.pdf
Complete Coffee table book on Jiapur.pdfaimonayesha7
 
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...ssuseraaa1581
 
Sign The Contract Big Boy Shirt Sign The Contract Big Boy Shirt
Sign The Contract Big Boy Shirt  Sign The Contract Big Boy ShirtSign The Contract Big Boy Shirt  Sign The Contract Big Boy Shirt
Sign The Contract Big Boy Shirt Sign The Contract Big Boy ShirtTeeFusion
 
如何办理西英格兰大学毕业证书学位证书成绩单?
如何办理西英格兰大学毕业证书学位证书成绩单?如何办理西英格兰大学毕业证书学位证书成绩单?
如何办理西英格兰大学毕业证书学位证书成绩单?krc0yvm5
 
Strawberry Jams But My Glock Don't Shirt
Strawberry Jams But My Glock Don't ShirtStrawberry Jams But My Glock Don't Shirt
Strawberry Jams But My Glock Don't ShirtTeeFusion
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtTeeFusion
 
FARMER'S HOUSING PORTFOLIO. DESIGN PTOBLEM OF 7TH SEM. ARCHITECTURE DESIGN.
FARMER'S HOUSING PORTFOLIO. DESIGN PTOBLEM OF 7TH SEM. ARCHITECTURE DESIGN.FARMER'S HOUSING PORTFOLIO. DESIGN PTOBLEM OF 7TH SEM. ARCHITECTURE DESIGN.
FARMER'S HOUSING PORTFOLIO. DESIGN PTOBLEM OF 7TH SEM. ARCHITECTURE DESIGN.Vaishnavi R
 
ورشة الطريق إلى البيم ورشة الطريق إلى البيم
ورشة الطريق إلى البيم   ورشة الطريق إلى البيمورشة الطريق إلى البيم   ورشة الطريق إلى البيم
ورشة الطريق إلى البيم ورشة الطريق إلى البيمOmarSelim27
 
Cayden Ingman's apparel design portfolio | Oregon State University|
Cayden Ingman's apparel design portfolio | Oregon State University|Cayden Ingman's apparel design portfolio | Oregon State University|
Cayden Ingman's apparel design portfolio | Oregon State University|CaydenIngman
 
MIRAE (Branding & Identity) Explained.pdf
MIRAE (Branding & Identity) Explained.pdfMIRAE (Branding & Identity) Explained.pdf
MIRAE (Branding & Identity) Explained.pdfaimonayesha7
 
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...ssuseraaa1581
 
Revit Drafting – Drafting Tools and Software
Revit Drafting – Drafting Tools and SoftwareRevit Drafting – Drafting Tools and Software
Revit Drafting – Drafting Tools and SoftwareResDraft
 
ALISIA: HOW MIGHT WE ACHIEVE HIGH ENVIRONMENTAL PERFORMANCE WHILE MAINTAINING...
ALISIA: HOW MIGHT WE ACHIEVE HIGH ENVIRONMENTAL PERFORMANCE WHILE MAINTAINING...ALISIA: HOW MIGHT WE ACHIEVE HIGH ENVIRONMENTAL PERFORMANCE WHILE MAINTAINING...
ALISIA: HOW MIGHT WE ACHIEVE HIGH ENVIRONMENTAL PERFORMANCE WHILE MAINTAINING...Peter139483
 
F.LAB Credential ©2024 : Looking The World of Experience by F.LAB
F.LAB Credential ©2024 : Looking The World of Experience by F.LABF.LAB Credential ©2024 : Looking The World of Experience by F.LAB
F.LAB Credential ©2024 : Looking The World of Experience by F.LAButariworks
 
Jackson Henry 24 Flock The Vote Shirt Jackson Henry 24 Flock The Vote Shirt
Jackson Henry 24 Flock The Vote Shirt  Jackson Henry 24 Flock The Vote ShirtJackson Henry 24 Flock The Vote Shirt  Jackson Henry 24 Flock The Vote Shirt
Jackson Henry 24 Flock The Vote Shirt Jackson Henry 24 Flock The Vote ShirtTeeFusion
 

Recently uploaded (20)

Unit 12 - Level Design and how it affects the player.
Unit 12 - Level Design and how it affects the player.Unit 12 - Level Design and how it affects the player.
Unit 12 - Level Design and how it affects the player.
 
SHADES Explained (Branding & Packaging) .pdf
SHADES Explained (Branding & Packaging) .pdfSHADES Explained (Branding & Packaging) .pdf
SHADES Explained (Branding & Packaging) .pdf
 
Digi Pack for the impulse band coursework.pptx
Digi Pack for the impulse band coursework.pptxDigi Pack for the impulse band coursework.pptx
Digi Pack for the impulse band coursework.pptx
 
Oregon State University Interior Design Portfolio
Oregon State University Interior Design PortfolioOregon State University Interior Design Portfolio
Oregon State University Interior Design Portfolio
 
second stories test a method kit for co creationnnnnnn
second stories test a method kit for co creationnnnnnnsecond stories test a method kit for co creationnnnnnn
second stories test a method kit for co creationnnnnnn
 
Complete Coffee table book on Jiapur.pdf
Complete Coffee table book on Jiapur.pdfComplete Coffee table book on Jiapur.pdf
Complete Coffee table book on Jiapur.pdf
 
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
 
Sign The Contract Big Boy Shirt Sign The Contract Big Boy Shirt
Sign The Contract Big Boy Shirt  Sign The Contract Big Boy ShirtSign The Contract Big Boy Shirt  Sign The Contract Big Boy Shirt
Sign The Contract Big Boy Shirt Sign The Contract Big Boy Shirt
 
如何办理西英格兰大学毕业证书学位证书成绩单?
如何办理西英格兰大学毕业证书学位证书成绩单?如何办理西英格兰大学毕业证书学位证书成绩单?
如何办理西英格兰大学毕业证书学位证书成绩单?
 
Strawberry Jams But My Glock Don't Shirt
Strawberry Jams But My Glock Don't ShirtStrawberry Jams But My Glock Don't Shirt
Strawberry Jams But My Glock Don't Shirt
 
Mike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy ShirtMike Tyson Sign The Contract Big Boy Shirt
Mike Tyson Sign The Contract Big Boy Shirt
 
FARMER'S HOUSING PORTFOLIO. DESIGN PTOBLEM OF 7TH SEM. ARCHITECTURE DESIGN.
FARMER'S HOUSING PORTFOLIO. DESIGN PTOBLEM OF 7TH SEM. ARCHITECTURE DESIGN.FARMER'S HOUSING PORTFOLIO. DESIGN PTOBLEM OF 7TH SEM. ARCHITECTURE DESIGN.
FARMER'S HOUSING PORTFOLIO. DESIGN PTOBLEM OF 7TH SEM. ARCHITECTURE DESIGN.
 
ورشة الطريق إلى البيم ورشة الطريق إلى البيم
ورشة الطريق إلى البيم   ورشة الطريق إلى البيمورشة الطريق إلى البيم   ورشة الطريق إلى البيم
ورشة الطريق إلى البيم ورشة الطريق إلى البيم
 
Cayden Ingman's apparel design portfolio | Oregon State University|
Cayden Ingman's apparel design portfolio | Oregon State University|Cayden Ingman's apparel design portfolio | Oregon State University|
Cayden Ingman's apparel design portfolio | Oregon State University|
 
MIRAE (Branding & Identity) Explained.pdf
MIRAE (Branding & Identity) Explained.pdfMIRAE (Branding & Identity) Explained.pdf
MIRAE (Branding & Identity) Explained.pdf
 
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
Integrating Artificial Intelligence (AI) with User Experience(UX)/User Interf...
 
Revit Drafting – Drafting Tools and Software
Revit Drafting – Drafting Tools and SoftwareRevit Drafting – Drafting Tools and Software
Revit Drafting – Drafting Tools and Software
 
ALISIA: HOW MIGHT WE ACHIEVE HIGH ENVIRONMENTAL PERFORMANCE WHILE MAINTAINING...
ALISIA: HOW MIGHT WE ACHIEVE HIGH ENVIRONMENTAL PERFORMANCE WHILE MAINTAINING...ALISIA: HOW MIGHT WE ACHIEVE HIGH ENVIRONMENTAL PERFORMANCE WHILE MAINTAINING...
ALISIA: HOW MIGHT WE ACHIEVE HIGH ENVIRONMENTAL PERFORMANCE WHILE MAINTAINING...
 
F.LAB Credential ©2024 : Looking The World of Experience by F.LAB
F.LAB Credential ©2024 : Looking The World of Experience by F.LABF.LAB Credential ©2024 : Looking The World of Experience by F.LAB
F.LAB Credential ©2024 : Looking The World of Experience by F.LAB
 
Jackson Henry 24 Flock The Vote Shirt Jackson Henry 24 Flock The Vote Shirt
Jackson Henry 24 Flock The Vote Shirt  Jackson Henry 24 Flock The Vote ShirtJackson Henry 24 Flock The Vote Shirt  Jackson Henry 24 Flock The Vote Shirt
Jackson Henry 24 Flock The Vote Shirt Jackson Henry 24 Flock The Vote Shirt